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Weiss Casino

Our Rating CasinoRank
8.6/10
CasinoRank
Player Rating 841 reviews
9.6/10
841 reviews
Complaint Response 11 complaints
2 days avg. 11 complaints
What we like
  • Fast withdrawals
  • Supports multiple payment methods
  • 24/7 live chat
What we don’t like
  • Deposit fees may apply
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Weiss Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://weiss.bet
Established
2023
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Spanish, Hungarian, Indonesian, Japanese, Polish, Portuguese, Russian, Turkish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile, Sports
VIP / Loyalty Program
Loyalty Program

General Information about Weiss Casino

If you’re searching for new online casinos, check out our review for Weiss Casino. The casino is fully licensed and regulated by the Government of Curacao. It takes all the precautions necessary to ensure your personal information and financial data are always safe. 

When you visit the casino, you can select your preferred language, and the casino supports a list of them. The site is available on most devices. You can log in or register directly through your web browser or use your smartphone or tablet device if you prefer mobile casinos. You can also check out their welcome bonuses before you register. 

Below is our online casino review, so you can read all the essential information you need before you get started.

StallCation

Complaints

Read the complaints other players have left for Weiss Casino. Learn more about complaints.

Show all complaints
Weiss Casino - Delayed and limited withdrawal request
In total I made 5 deposits that went smoothly and each took maybe 30 seconds before the money landed at the Weissbet account.

After a few days I started the verification process and it got accepted in reasonable time. After that I wanted to make a withdrawal.

On the 7th of august I decided to make my first withdrawal, at that time I had around 2900 $ at my account and was planning to make a full withdrawal of that amount. The options I had choosing a ton of deposit options was no longer an option, instead there is only two withdrawal choices to be made. Either thru SEPA ( banktransfer ) or thru VISA/Mastercard. No problem I thought, that works for me.

So when trying to withdrawal the amount, I got an error message saying that I can withdrawal maximum 1186 $ thru SEPA or 500 $-something thru VISA/Mastercard.

So I contacted the agent support thru chat and asked them what is this about and why can´t I withdraw the amount of my choice, why is there a limitation? The answers I got was all over the place. Blaming the clients deposit provider, some nonsens policy they have ( but couldn't be found when reading on the policy pages ) etc. In the end I said alright, enough reading all these excuses, I'll just start the first withdrawal process with 1186 $ thru SEPA ( bank transfer ).

We've reached day 3 now with my withdrawal request still being in the "in progress stage" meaning Weissbet has still not even begin to handle the withdrawal, even though they have all the information they need to do so. I can still delete the withdrawal, which is what these kind of casinos want. Delay, delay, delay waiting for you to delete the withdrawal request and then start gambling again so that they can win the money back.

Reaching out to the casino a few minutes ago asking for some clarification on why my withdrawal request has still not been processed, the answers are once again really vague to say the least. Saying that "the withdrawal ACCEPTING process not only depend on Weissbet" but then go on to refuse answering who ells it depends on if not them.

In conclusion. 1. The casino have a ton of deposit options to choose from and it takes seconds to deposit money into the casino account. 2. The withdrawal process is limited of which options you can use. 3. The withdrawal process is limited to how much money you can withdraw. 4. The process is not being processed even though days have passed and you've proved everything they asked for.

I had no problem with Weissbet until I decided to make the first withdrawal request, which is the most important ask for a casino. Imo nothing ells matter if the casino doesn't handle the players withdrawal requests in a proper way.
staus Resolved
$5200
Weiss Casino - Withdrawal Delayed for a Month
Dear AskGamblers Team,

I am reaching out to request your assistance in expediting my withdrawal of $4,000 USD, which I initiated on September 1st—nearly a month ago.

In recent months, the withdrawal times at Weiss Casino have significantly increased. In 2023, a $10,000 withdrawal would be processed within a day or two. Now, I consider myself fortunate if the €4,000 per week withdrawal limit, as stated in the casino's "Account, Pay-outs, and Bonuses" terms, is honored. According to their policy, Weiss reserves the right to split payments and process them in daily installments, not exceeding €4,000 per week (https://weiss.bet/apb).

On September 1st, I requested a withdrawal of $4,000 using the same USDT BSC method I have used for both deposits and previous withdrawals. My KYC was completed back in 2023, and I have successfully made several transactions since.

However, by September 11th, my request was still marked as "In progress." I contacted my VIP manager, who forwarded my request to expedite the transaction to the appropriate department, but no progress was made.

On September 16th, I followed up again, as my withdrawal had been pending for more than two weeks at this point. My VIP manager assured me that she had done everything possible to expedite the process, but it appeared she had limited control over the situation.

On September 19th, I reached out to the live support team, who could not assist and referred me back to my VIP manager. I also requested an explanation for the delay, but I am still awaiting a response.

On September 24th, after contacting my VIP manager once more, I expressed my desire to withdraw all my funds and mentioned that I would file a formal complaint if the issue was not resolved promptly. Remarkably, within 15 minutes of this message, I received an email requesting an additional "High Check" KYC. I promptly submitted the required documents, which were approved within 15 minutes. Despite this, I continue to wait.

It has now been four weeks, and the one-week payout deadline has long passed. I have not received any updates or explanations, and neither my VIP manager nor the support team has been able to resolve the delay.

I kindly request your assistance in contacting the casino to expedite the withdrawal process. Additionally, I would appreciate your help in ensuring that the withdrawal of my remaining balance (approximately $7,860) is processed smoothly and within a maximum of two weeks.

Thank you for your attention to this matter. I look forward to your prompt assistance.

Best regards,
Manfred
staus Resolved
$11805

Complaint Statistics

Resolved 11
Avg. Amount $ 2,984
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
9.6/10 841 reviews

Top reviews from our players

Good casino, with good tokens. Fast payouts, and helpful support. Love to play here. And also you get so many games, from so many providers. Keep it up Weiss Team.

Thank you for your wonderful review! It's so nice that you're enjoying your time with WEISS. Your appreciation for our team's effort is greatly motivating. We look forward to continuing to provide you with an excellent gaming experience. Keep enjoying and good luck!

user avatar

Deposit is fast with card and crypto. Payout in crypto is like 5 minutes. There is a wide variety of games on the site also sports betting and live casinos.

My only bad experience with the site is that when I tried to cash out with a card it took almost 3 days. There could be a bigger variety of slots in the casino.

Greetings! Thanks for the review! We are glad you have such a smooth and great experience! We will consider your gaming review! Regarding withdrawal, it could take 3 days due to your bank service provider!

user avatar

Best casino ever! :) I usually play in Weiss. It's good-looking, there are many great slots, and the token is miraculous. Cashout is very fast and the deposit is too. Highly recommended!

Hi there! Thanks for the feedback! Appreciate your support and recommendations!

user avatar

Very good casino, and reliable. Quick deposit and withdrawal are available in several languages. There are so many slots that everyone is sure to find their favorite slot. There are also sports betting on the site, where you can bet on almost all sports events quickly and up-to-date. If the result of a match is available and you win, you will be paid at once.

Hello! Thanks for the review! We are working hard to deliver you the best experience!

user avatar

Almost every slot is available, it smooth experience, fast deposits and withdrawals, a good reward system, and the token system is also very good, with a nice design.

Hi! We are happy you find your favorite games! Thanks for the feedback and for mentioning the WEFT token!

user avatar

You can find a lot of different providers and games. It is nice and easy to navigate on the UI. It has a pretty good token system which can make you a lot if fortune is on your side. Deposits and withdrawals are fast. Customer support is fast and helpful they helped me when I messed up the crypto deposit. You can use fiat deposits too but not in my country, unfortunately.

I don't really like the white background and I think there should be a dark mode switch. I miss the live games and different types of table games. For example more roulette tables and types.

Greetings! Thanks for your review! We like that you have such a good experience! We will consider your feedback about the dark mode.

user avatar

The best online casino! All the time I just play here, I recommend it to everyone!! I like the deposit bonuses, and also I like the WEFT token i believe this token will be growing bigger.

Hi! Thanks for the feedback! We are glad you like bonuses and WEFT tokens!

user avatar

Being able to deposit with a lot of ways, a lot of providers, and a lot of games to play. They have a lot of promotions and start-up bonuses, so the players can have a lot of help

Hello! Thanks for review We are glad you like our promotions and welcome pack!

user avatar

I love this casino. the token system is excellent. I've paid into the site once so far, I didn't have much luck. however, my payment was quickly added to my account.

The bonus system is scandalous. when it turned out that only raw money could be used to turn the wager, he was filled with disgust. there is no such system anywhere, very bad.

Hi there! Thanks for your review and for mentioning the WEFT token! Please clarify what bonus you used and what exactly you didn't like?

user avatar

I love this casino! I deposited 50$ and withdrew 350$, I played blackjack and slot here all was good and the withdrawal was successful, I believe this casino will grow fast!

Hello! Thanks for your review! We are happy you have such a smooth experience.

user avatar

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