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Kindly note that Viks Casino will cease operations on June 1, 2019.

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Viks Casino

Player Rating 36 reviews
6.3/10
36 reviews
Complaint Response 3 complaints
2 days avg. 3 complaints
What we like
  • 0-24 Withdrawal Timeframe
  • Unlimited withdrawals
  • Mobile-friendly design
  • UK Gambling License
What we don’t like
  • Multiple country restrictions
  • Live chat open 09 AM - 10 PM CEST
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Viks Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.viks.com
Established
2016
Licences
Curacao Gaming Control Board, UK Gambling Commission
Affiliate Program
Languages
English, German
Casino Type
Instant Play, Mobile

Viks Casino is a sleek, instant-play online casino with an extensive variety of games for desktop and mobile players. It is powered by a number of different providers including NetEnt, Microgaming, IGT, NextGen Gaming, Play’n GO, Edict (Merkur Gaming), Novomatic and Evolution Gaming. The site offers everything from top progressive slots to live dealer games and more. Viks Casino is available in English, Norwegian, Swedish, Finnish, and German, and is licensed by the UK Gambling Commission and Curacao eGaming.

Restricted Countries and Territories

Viks Casino is not open to residents of Australia, Bulgaria, Czech Republic, Estonia, France and its territories, Hungary, India, Italy, Ireland, Poland, Portugal, Russia, Spain, the United States, and all other countries and territories listed in our casino details section.

Mobile Gaming

Many of the slots and casino games at Viks Casino can be played on the go. The mobile version of the casino is available directly through a mobile web browser. Virtually all iOS, Android, and Windows Phone devices are supported without the need for any third-party app download.

Security and Fairness

Viks Casino uses state-of-the-art SSL encryption to keep players safe. This technology makes it virtually impossible for anyone to steal personal or financial information sent to the casino for any purpose.

The games at Viks Casino all meet strict fairness standards set by the UK Gambling Commission. Players can rest assured that every game round is powered by a genuinely fair random number generator (RNG) that is regularly tested by independent auditors like eCOGRA, GLI, and iTech Labs.

StallCation

Complaints

Read the complaints other players have left for Viks Casino. Learn more about complaints.

Show all complaints
Unfair confiscation of $2011.00
On March 28th I deposited $ 1970.00 at Viks Casino, and I did not requested any bonus. After some bets at live roulette I requested a $ 4001.00 cashout. On March 29th they sent me an email requesting my documents to go through the verification process. On the same day I sent the requested documents, and the next day they replied that my account was verified. As of April 2 Viks Casino began to act dishonestly. After complaining about the delay in processing the cashout, they sent me an email requesting new documents and saying that the document I sent was expired, even though they had approved the document 2 days before. I showed them that the document was not expired and also sent a selfie holding my ID. The next day they agreed with me, but my cash out was still pending. Whenever I complained about the delay in processing my withdrawal, they always gave me the same response saying that they would send my request to the finance department to speed up the processing time. On April 6, after a new complaint, they told me that the withdraw was undergoing security checks. And to my surprise, today, April 10, they told me that my winnings had been confiscated because of opposing bets, which is a breach of their terms and conditions. They did not process my withdrawal and returned to my account just $1990. I asked them to tell me specifically which rule I breached, and they told me it was this: "11 COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY • Undertaking fraudulent activities to your advantage, including the use of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds;" I answered saying that I was not understanding their decision. I did not do anything that fits these hypotheses. What fraudulent activity could I have committed to gain advantage? I made bets only with my own money. I did not use bonuses. I also did not use stolen or cloned credit cards. But they always give me the same vague answer that the winnings were confiscated due to opposite betting, which is a breach of our terms and conditions. Now I can not even log in to my account and the new $ 1990 withdrawal has not been processed either. I can prove everything I'm saying through emails. I've never seen anything like it. Viks Casino is simply stealing me. I never ask for bonuses just to avoid this type of problem. I just made some bets, I won and now they do not want to pay me. What's worse is they do not even give an explanation. They just say I made opposing bets. I wonder what this is? What kind of advantage did I get out of it?
staus Resolved
$2011
Delay and no answer from the verification team
Hi. I signed up at the Casino for a while ago bee they are rated with more and 9 stars at your Casino (9.04) for the moment. Wednesday 29/3 I was able to win 22.000 Sek (2.200 Euro) and I sent in all my papers 9:30 PM and asked them how long I have to wait for the kyc. The say I have to wait up to 48 hours, the second time the said 48 hours not up to 48 hours. The mail under is sent this evening one hour before the 48 hours passed. I means they just sit there and wait until 48 hours passed and then after that "maybe" have a look at my papers. I wait for a withdrawal of 22.000 Sek and regarding they terms they ask for verifikation over 23.000 sek (2.300) Euro. So my misstake was that I send the kycs to them before the asked me for them beq I think they should hand this in a serious way, but they don't akt like a 9 star casino should do. I wait for withdrawal and now mor than 48 hours passed and the kyc verifikation is not even done. I have not act like that if they have 6 or less stars on your site. So I felt that I need to open a case here to help me solve that SLOW process. Regarding there own terms they don't need to do a kyc under 2.300 Euro and the still hold my withdrawals. 5.5. The identity of the player will be verified on cumulative withdrawals of €2,300 5.6. In certain circumstances we may have to contact you and ask you to provide further information to us directly in order to complete the Checks. If you do not or cannot provide us with such information then we may suspend your Account until you have provided us with such information or permanently close your Account. Additionally, you will have to provide identification whenever you make a withdrawal of funds amounting to Two Thousand Three Hundred Euros (EUR 2,300) or more. The answer from them. Dear Dennis, Thank you for your reply. Your documents have been forwarded on Wednesday 21:16 CET, at the moment the time is 20:05 CET. The 48 hours has not elapsed. I have sent the verification team a reminder to get back to us as soon as possible regarding your account verification. Thank you for your patience. Have a great weekend ahead! With best regards, Ida Viks Casino
staus Resolved
kr22000
Unfairly confiscated withdrawal

on friday night (3/3/17) i set up an account at viks.com. i deposited 700.00 gbp into my account in total. at the same time i had an account at playfrank which I came to discover a few days later that it is also run by everymatrix. i sent in a request to self - exclude from play frank but still had my account open at viks.com as i was waiting for my withdrawal to come to me which was for 1700.19 gbp.

on sunday morning (5/3/17) I got an email from everymatrix to say that my account with playfrank was now self excluded and the self exclusion period had now started. i got an email 2 minutes later to inform me that they rolled back my withdrawal request on my viks.com account and put 700.19 gbp back into my account so i could withdraw it. it did say that 1000.00 gbp withdrawal was a success but i have since been told by viks.com that they have confiscated this as i was self excluded. this is wrong as my self exclusion started on 5/3/2017 and in this case my winnings have unlawfully been confiscated.

whilst i am not a person who wants confrontation and an argument, I do expect to receive my winnings which i am rightfully entitled to. i was not self excluded at the time i made the deposits and made the withdrawals.

i have attached a copy of the screenshot which I took on the sunday showing the pending and so called successful withdrawals. what they have done is unlawful as the facts show that my self exclusion was active from 5/3/2017, 30 hours after my withdrawal request.

i am attaching a copy of the screenshot and emails to show the situation with regards to my withdrawals.

i look forward to your response.

kind regards

carl


this is the email chat...


From: EveryMatrix Selfexclusion Team

Subject: Re: Self exclude - azzurri26

Date: 5 March 2017 at 07:39:20 GMT

To:******************@hotmail.com

Reply-To: EveryMatrix Selfexclusion Team


Dear ,

We have added a special role to your account which will allow you to login and withdraw your deposit back from VIKS.COM . Please let us know once the withdrawal is set up so that we can process it immediately.

We recommend you always check the T&C for the license holder's name before registering on any new websites.

Yours Sincerely,

EveryMatrix Self-exclusion Team


On Sun, 5 Mar at 7:37 AM , EveryMatrix Selfexclusion Team wrote:

Dear,

Your request to self-exclude has been acknowledged and now activated until 05/03/2022.

For your own protection, kindly note that during the period of self-exclusion it will not be possible to activate your account. Also, it will not be possible for you to open any other accounts and gamble with any sites managed and operated by EveryMatrix. Should you manage to register an account with one of our partners we will exclude any such account/s and potentially retain your winnings and return the deposits on any such account.

Kindly visit Terms and Conditions for more information about how we treat self-exclusions.

If you feel you might have a gambling problem, we advise you to consider seeking help from a professional organisation. Please visit our Responsible Gaming pages for more information on this subject.

staus Resolved

Complaint Statistics

Resolved 3
Avg. Amount $ 1,489
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

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Player rating
6.3/10 36 reviews

Top reviews from our players

Not average slots, I saw lots of new games. Clocks at the top of the page is an interesting find, especially for addicted people who waste they time.

Very long loading of the main page! Although other pages go pretty fast.

P.S. I didn't win anything, but obviously it is not casino's fault.

Hello Jossey, Thank you for your review! Negative points are definitely equally important as positive ones. We have passed your valuable feedback to the technical team and we will surely look into to it. We hope to see you around :) Have a lovely day! Sincerely The VIKS team.

user avatar

I do not usually give reviews to an online casino, but the quality of customer services at viks based in Malta have made me to do that! I have dealt with other gambling websites, but none of them were like viks.com! A superb customer service in my experience!

There were 3 of them offering a very high quality customer services! Very experienced! Very calm at all times! I have never recommended any casino in my life, but viks.com is highly recommended! Quality and fair gaming software! I did not have any issues at all apart from EveryMatrix who owns the website!! They could not detect me that I have already self-excluded with another website owned by them! I had no faintest idea that they own viks.com! If I did, I would never had send my ID documents or registered with my email at viks!

Let's go back to the quality of customer services I have received! A gentleman called 'Linus' and two lovely ladies called 'Jasmine' and 'Ida'! They are running viks's customer services! 5/5! they were the ones who chatting with me live! They will listen, care about players! It's because of them, I came here to give reviews!

The owner is EveryMatrix and I am very very disappointed withe them! how on earth they could not detect that I was self-excluded on another website which owned by them? I was on viks.com for several days, but they could not detect it till withdrawals and all deposits were processed! They should have had a robust system in place, but as they have said to me "It is player's responsibility" Well, I knew nothing at all...

Hi DCMARS, Thank you for taking the time to post about your experience with VIKS. We are very very very happy to hear that you were so satisfied with our customer service. We will surely pass your feedback to them and I am pretty sure they will be extremely happy. Regarding EveryMatrix we can't unfortunately give our opinion regarding this since this is handled completely by them after one is Self-excluded. We do however take notes and we appreciate all the feedback. Thank you once again for your thoughts and time. Do not hesitate to contact us again if you would like any further assistance. Have a good day.

user avatar

Viks is a brand new online casino which came online in 2016. They belong to the EveryMatrix group of casinos and are considered as a reputable brand in the online gambling industry. Viks has a great offer of video slot games coming from some of the most reputable software providers like Net Entertainment, Microgaming, NextGen Gaming, Edict and Play N’ Go. The offer of video slots in the casino is massive so every player will find a game to his liking. For all of those players who prefer to play table games Viks casino offers Live Dealer games powered by Evolution Gaming.

The casino site is easy to navigate and you will find everything you need without any trouble. They have a decent welcome bonus promo which is a 100% match deposit bonus up to $500 and 50 free spins on Starburst. The minimum deposit to claim this bonus is set at 20 euros and players will need to enter the code V500 in order to claim the promo.

I had a very good experience when I made my first deposit in the casino. I deposited 30 euros and claimed the welcome bonus. I didn’t have any high hopes into making a withdrawal because the wager was very high. It was set at 30 x deposit + bonus or 1,800 euros in total on my 30 euros deposit. At the time I was playing Edict games a lot so I decided to try Roman Legion. I started playing on a 0.50 bet and triggered a bonus round. From that bonus I won over 800 euros. I played some more and when I finished the wager I had 1,200 euros on my balance. I made a withdrawal of 1,000 euros which were paid out after 24 hours to Neteller. In the next few days I managed to withdraw another 1,000 from the money I had left on my balance.

Hello Hajnrih, We hope you are having a good time! We at VIKS would like to thank you for your complete feedback, we really appreciate it! Congratulations on your win!!! From today 6/3/2017 we have a new welcome bonus for all new customers on their first deposit, I am mentioning it since you are also mentioning the bonus codes, which is great. Players can read more into what code they have to use and the terms of the bonus here https://www.viks.com/en/promotions/welcome bear in mind that every country has a unique bonus code. Once again thank you! We hope to see you around. Have a lovely day! Sincerely The VIKS team.

user avatar

Great casino,very good support, I deposit 200 euro, and after I had completed the wagering on my bonus (200 euro), I had a balance of 3000 euro. The customer support service gave me directly a email, what kind of personal papers I had to send in for verification. The next day I received a email that all was approved, and one day later my 3000 euro winning was on my bank account.

Very, very good casino.

Hello Peejack! We hope you are having a good time! We at VIKS would like to thank you for your awesome feedback, we really appreciate it! It's important for us to know what is important for the player, if our customers are happy we are happy. Also congratulations for your win!!! We hope to see you around. Have a lovely day and once again thank you for taking the time to comment about us. Sincerely The VIKS team.

user avatar

Good site to play on and very good customer service.

Very slow paying out had a win on Thursday still not received winnings.

Hello Wack145. Thank you very much for your feedback. We are very happy to hear that you like our customer support team. We usually process all the withdrawals within one business day, however if you use for example bank transfer it can take 3-5 days to reach your account. For more details regarding your withdrawal we advice you to contact our support. They will help you with all of your questions. Thank you once more for your thoughts and comments. Sincerely The VIKS team!

user avatar

I really enjoyed this casino, very professional and polite support. Furthermore they have most of my favorite providers. (Microgaming - Netent - Play'n Go) I would like to see some Novamatic Slots in the future.

- Verification went smoothly.
- Clear Bonus T&C's
- Fast Withdrawals. (Received money on the second working day)
- RTP seemed great.

Things you should work on.

- A more rewarding loyalty system, I couldn't see anything to do with loyalty on the site. Which must mean bonuses are given at the discretion of the casino.

- A more encouraging website design, with some top recommendation games on there.


I would totally recommend to friends.

Hello Teahugger, Thank you for your comment! That's the type of feedback we love. With key-points on how to improve! Firstly we want to thank you for your kind words and your 4 positive points about us. Our goal is to make the experience great for as many customers as possible, one way is through recommendations and feedback from customers themselves. You did just that! And for that we would like to thank you. The feedback has been forwarded to our team and I can assure you that we will look into it with the attention it deserves. Sharing is caring, so feel free to share your experience with others! Don't forget to have a lovely day. Take care. Sincerely The VIKS team.

user avatar

Good selection of games, nice layout and very helpful people on live chat. Also, great pay outs....have won over £1000 on slots with £1 spins since joining a few days ago.

Had some issues with games crashing but nothing I haven't seen with other sites.

Hello Smedleyuk, Thank you for your great review! Glad to hear that you had some good luck on our site! We hope to see you around :) Have a lovely day! Sincerely The VIKS team.

user avatar
Inactive user
8/10

Good selection of games, efficiency customer support, fast payout! Must try at this casino. Keep it on ^-LIKE

Hello Felicia_C Thank you for you positive review! We are happy you liked it! We hope to see you around at VIKS. Have a lovely day and take care. Sincerely The VIKS team.

user avatar

This is such a fantastic casino. They've got a great range of games, and really helpful support.

I got offered a very generous 150% bonus from them which I won over £8000 playing through! The support team were quick at verifying my account, and now, less than a week later, the full amount is already in my bank account.

I would strongly recommend this place. With all the dodgy casinos out there trying to confiscate your winnings always, this place stood out as friendly and trustworthy.

Well done Viks!

Hello Matta87, We hope you are good having a great time! We at VIKS would like to thank you for your awesome feedback, we really appreciate it! It's important for us to know what is important for the player, if our customers are happy we are happy. As simple as that. :) and from your review we just got that confirmed. We hope to see you around. Have a lovely day and once again thank you for taking the time to comment about us. Sincerely The VIKS team.

user avatar

Good selection of games cant say anything else Since I havent even played

I deposited 100 euro as a new registrant. I didn't get My 100% deposit bonus. I even tried the promo code stated on the website. I tried the livechat but apparently it is closed on Saturday evenings for euro players which I assume is the most busy hour for EU registered casinos.

I tried to email their support without answers. Its been 3hours and 22 minutes since I mailed them. Still no answer. I\m gonna withdraw and try something else.

Support on this casino is equal to none.

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