Viks Casino

Item: Viks Casino
Rating: 1
Author: Sharon D.

Viks Casino

The casino is closed.

Player Rating 36 reviews

6.3/10

36 reviews

Complaint Response 3 complaints

2 days avg. 3 complaints

What we like

0-24 Withdrawal Timeframe
Unlimited withdrawals
Mobile-friendly design
UK Gambling License

What we don’t like

Multiple country restrictions
Live chat open 09 AM - 10 PM CEST

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Sharon D.

Viks Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.viks.com

Established

2016

Licences

Curacao Gaming Control Board, UK Gambling Commission

Company

EveryMatrix Gaming Ltd.

Affiliate Program

Viks Affiliates

Languages

English, German

Casino Type

Instant Play, Mobile

Deposit Methods

Payz, MasterCard, Neteller, PayPal, instaDebit, Visa, Sofort, POLi, Giropay, Envoy, Euteller, Trustly, Skrill

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Neteller, Payz, Skrill, Trustly

Withdrawal Fees

Withdrawal Limit

No Limits

Currencies

Australian dollars, Bulgarian leva, Canadian dollars, Swiss francs, Chinese yuan, Czech Republic korunas, Danish krone, Euros, British pounds sterling, Georgian laris, Croatian kunas, Hungarian forints, South Korean won, Lithuanian litai, Mexican pesos, Nigerian nairas, Norwegian kroner, Peruvian nuevos soles, Polish zlotys, Romanian lei, Russian rubles, Turkish Lira, US dollars, Venezuelan bolívars, South African Rand

Pending Time

24-48 hours

Withdrawal Times

E-Wallets 0-1 hours
Bank Transfers 3-7 days
Card Payments 24-72 hours
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, NetEnt, Evolution Gaming, Nyx Interactive, Play'n GO, IGT (WagerWorks), NextGen Gaming, Novomatic, Merkur Gaming, Kalamba Games

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Suggest an edit

Viks Casino is a sleek, instant-play online casino with an extensive variety of games for desktop and mobile players. It is powered by a number of different providers including NetEnt, Microgaming, IGT, NextGen Gaming, Play’n GO, Edict (Merkur Gaming), Novomatic and Evolution Gaming. The site offers everything from top progressive slots to live dealer games and more. Viks Casino is available in English, Norwegian, Swedish, Finnish, and German, and is licensed by the UK Gambling Commission and Curacao eGaming.

Restricted Countries and Territories

Viks Casino is not open to residents of Australia, Bulgaria, Czech Republic, Estonia, France and its territories, Hungary, India, Italy, Ireland, Poland, Portugal, Russia, Spain, the United States, and all other countries and territories listed in our casino details section.

Mobile Gaming

Many of the slots and casino games at Viks Casino can be played on the go. The mobile version of the casino is available directly through a mobile web browser. Virtually all iOS, Android, and Windows Phone devices are supported without the need for any third-party app download.

Security and Fairness

Viks Casino uses state-of-the-art SSL encryption to keep players safe. This technology makes it virtually impossible for anyone to steal personal or financial information sent to the casino for any purpose.

The games at Viks Casino all meet strict fairness standards set by the UK Gambling Commission. Players can rest assured that every game round is powered by a genuinely fair random number generator (RNG) that is regularly tested by independent auditors like eCOGRA, GLI, and iTech Labs.

Support

Viks Casino offers several ways of getting in touch with a support representative. The fastest method is the live chat, which is integrated directly into the casino website. Players can get in touch with customer support agent on Monday to Friday from 9 am to 10 pm CEST and on Saturday and Sunday from 9 am to 8 pm CEST. Alternatively, there's the option of calling the casino using an international phone number, leaving a message on the site, or emailing them directly.

Virtual Games

Slot lovers will find every kind of game imaginable at Viks Casino. These include the web’s biggest progressive slots like Hall of Gods slot and Mega Moolah Slot, plus many other vibrant video slots and classic slots like Starburst slot, Guns N’ Roses slot, The 100,000 Pyramid slot, Immortal Romance slot, and Samba Carnival slot, among many, many others.

The table games are almost as diverse, with more than 100 different games available. These range from classic variants like Blackjack and European Roulette to many hard-to-find titles such as Super Fun 21 and Triple Bonus Spin Roulette. Many other games are also available like Poker Pursuit, Triple Pocket Hold’em Poker, and Oasis Poker.

The variety of video poker games at Viks Casino is also impressive. Players will find everything from Jacks or Better and Deuces Wild to Double Double Bonus and Louisiana Double, plus dozens of others. Many of the variants can even be played in single-hand and multi-hand denominations.

Viks Casino is home to plenty of scratch cards and other instant win games as well. These include Turtley Awesome, Beer Fest, Bowled Over, Crown and Anchor, Electro Bingo, and Premier Racing.

Live Games

The Evolution Gaming live casino at Viks Casino is filled with a host of live dealer games running every single day. Players can choose from a variety of different bet ranges and play styles to fit their own preferences. The tables include multiple Live Blackjack, Live Roulette, and Live Baccarat variants, along with a Live Casino Hold’em table.

Complaints

Read the complaints other players have left for Viks Casino. Learn more about complaints.

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Unfair confiscation of $2011.00

On March 28th I deposited $ 1970.00 at Viks Casino, and I did not requested any bonus. After some bets at live roulette I requested a $ 4001.00 cashout. On March 29th they sent me an email requesting my documents to go through the verification process. On the same day I sent the requested documents, and the next day they replied that my account was verified. As of April 2 Viks Casino began to act dishonestly. After complaining about the delay in processing the cashout, they sent me an email requesting new documents and saying that the document I sent was expired, even though they had approved the document 2 days before. I showed them that the document was not expired and also sent a selfie holding my ID. The next day they agreed with me, but my cash out was still pending. Whenever I complained about the delay in processing my withdrawal, they always gave me the same response saying that they would send my request to the finance department to speed up the processing time. On April 6, after a new complaint, they told me that the withdraw was undergoing security checks. And to my surprise, today, April 10, they told me that my winnings had been confiscated because of opposing bets, which is a breach of their terms and conditions. They did not process my withdrawal and returned to my account just $1990. I asked them to tell me specifically which rule I breached, and they told me it was this: "11 COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY • Undertaking fraudulent activities to your advantage, including the use of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds;" I answered saying that I was not understanding their decision. I did not do anything that fits these hypotheses. What fraudulent activity could I have committed to gain advantage? I made bets only with my own money. I did not use bonuses. I also did not use stolen or cloned credit cards. But they always give me the same vague answer that the winnings were confiscated due to opposite betting, which is a breach of our terms and conditions. Now I can not even log in to my account and the new $ 1990 withdrawal has not been processed either. I can prove everything I'm saying through emails. I've never seen anything like it. Viks Casino is simply stealing me. I never ask for bonuses just to avoid this type of problem. I just made some bets, I won and now they do not want to pay me. What's worse is they do not even give an explanation. They just say I made opposing bets. I wonder what this is? What kind of advantage did I get out of it?

Resolved

$2,011

Delay and no answer from the verification team

Hi. I signed up at the Casino for a while ago bee they are rated with more and 9 stars at your Casino (9.04) for the moment. Wednesday 29/3 I was able to win 22.000 Sek (2.200 Euro) and I sent in all my papers 9:30 PM and asked them how long I have to wait for the kyc. The say I have to wait up to 48 hours, the second time the said 48 hours not up to 48 hours. The mail under is sent this evening one hour before the 48 hours passed. I means they just sit there and wait until 48 hours passed and then after that "maybe" have a look at my papers. I wait for a withdrawal of 22.000 Sek and regarding they terms they ask for verifikation over 23.000 sek (2.300) Euro. So my misstake was that I send the kycs to them before the asked me for them beq I think they should hand this in a serious way, but they don't akt like a 9 star casino should do. I wait for withdrawal and now mor than 48 hours passed and the kyc verifikation is not even done. I have not act like that if they have 6 or less stars on your site. So I felt that I need to open a case here to help me solve that SLOW process. Regarding there own terms they don't need to do a kyc under 2.300 Euro and the still hold my withdrawals. 5.5. The identity of the player will be verified on cumulative withdrawals of €2,300 5.6. In certain circumstances we may have to contact you and ask you to provide further information to us directly in order to complete the Checks. If you do not or cannot provide us with such information then we may suspend your Account until you have provided us with such information or permanently close your Account. Additionally, you will have to provide identification whenever you make a withdrawal of funds amounting to Two Thousand Three Hundred Euros (EUR 2,300) or more. The answer from them. Dear Dennis, Thank you for your reply. Your documents have been forwarded on Wednesday 21:16 CET, at the moment the time is 20:05 CET. The 48 hours has not elapsed. I have sent the verification team a reminder to get back to us as soon as possible regarding your account verification. Thank you for your patience. Have a great weekend ahead! With best regards, Ida Viks Casino

Resolved

kr22,000

Unfairly confiscated withdrawal

on friday night (3/3/17) i set up an account at viks.com. i deposited 700.00 gbp into my account in total. at the same time i had an account at playfrank which I came to discover a few days later that it is also run by everymatrix. i sent in a request to self - exclude from play frank but still had my account open at viks.com as i was waiting for my withdrawal to come to me which was for 1700.19 gbp.

on sunday morning (5/3/17) I got an email from everymatrix to say that my account with playfrank was now self excluded and the self exclusion period had now started. i got an email 2 minutes later to inform me that they rolled back my withdrawal request on my viks.com account and put 700.19 gbp back into my account so i could withdraw it. it did say that 1000.00 gbp withdrawal was a success but i have since been told by viks.com that they have confiscated this as i was self excluded. this is wrong as my self exclusion started on 5/3/2017 and in this case my winnings have unlawfully been confiscated.

whilst i am not a person who wants confrontation and an argument, I do expect to receive my winnings which i am rightfully entitled to. i was not self excluded at the time i made the deposits and made the withdrawals.

i have attached a copy of the screenshot which I took on the sunday showing the pending and so called successful withdrawals. what they have done is unlawful as the facts show that my self exclusion was active from 5/3/2017, 30 hours after my withdrawal request.

i am attaching a copy of the screenshot and emails to show the situation with regards to my withdrawals.

i look forward to your response.

kind regards

carl

this is the email chat...

From: EveryMatrix Selfexclusion Team

Subject: Re: Self exclude - azzurri26

Date: 5 March 2017 at 07:39:20 GMT

To:******************@hotmail.com

Reply-To: EveryMatrix Selfexclusion Team

Dear ,

We have added a special role to your account which will allow you to login and withdraw your deposit back from VIKS.COM . Please let us know once the withdrawal is set up so that we can process it immediately.

We recommend you always check the T&C for the license holder's name before registering on any new websites.

Yours Sincerely,

EveryMatrix Self-exclusion Team

On Sun, 5 Mar at 7:37 AM , EveryMatrix Selfexclusion Team wrote:

Dear,

Your request to self-exclude has been acknowledged and now activated until 05/03/2022.

For your own protection, kindly note that during the period of self-exclusion it will not be possible to activate your account. Also, it will not be possible for you to open any other accounts and gamble with any sites managed and operated by EveryMatrix. Should you manage to register an account with one of our partners we will exclude any such account/s and potentially retain your winnings and return the deposits on any such account.

Kindly visit Terms and Conditions for more information about how we treat self-exclusions.

If you feel you might have a gambling problem, we advise you to consider seeking help from a professional organisation. Please visit our Responsible Gaming pages for more information on this subject.

Resolved

Viks Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $1,489

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player Rating

6.3/10 ● 36 reviews

Top reviews from our players

katemak

10 years ago

6/10

Viks Casino is another newly added casino at Askgamblers site with Netent, Microgaming software, well of course they have plenty other casino games but even if they do I never play other providers or I might be that I am addicted to Netent and Microgaming slots so thats the reason I never try something new. When iopened my account at Viks Casino I made small mistake, meaning they were giving free spins on Starburst slot, actually my bad, for not reading the promo they were running, because that was a deposit promo with some code added so you can claim hose free spins.

So after 2 weeks later I thing I decided to take advantage of their promo. They were giving and I think they are still running thge same promo of % match deposit plus 100 free spins on Starburst slot. Well the wagering of the bonus must admit is a huge one, because you need to wager the deposit plus the bonus given X 30 and thats not so small sum to be wagered. But having only 10 euros I still decided to give it a try.

Honestly I was surprised when those 100 free spins were available right after the deposit made, not like other casinos are giving the day after or 20 free spins a day. Well there is a catch in the free spins as well and must admit that, I didnt like it at all, because the maximum you can withdraw from those free spins was only 100 euros. Well those are their terms andi have already accept them, so was ready to give it a try.

Be careful if you take their bonus, there are so many games restricted to be played. When I opened DOA to play, no can, but the biggest surprise or shock was I couldn't play Piggy Riches slot, just because this game was on restricted games as well. So not so much I could play. Lost the bonus and the bonus from the free spins very quickly and must say I was disappointed of their bonus terms, so far I have played at many casinos but having Piggy Riches as excluded game for wagering a bonus it was really not so nice surprise. Even if I decide to play here again, I will never take any bonus from this casino. Good Luck

nowayjose888

10 years ago

3/10

Wanted to try out a new site. Made a min deposit and got the 100% match bonus. But before I made my deposit I went to livechat first to go over a few things.

First I asked how come I don't see any Netent games? He replied with you're from Canada you should be able to see it. 20 free spins on Starburst will be there after I deposit? He answered yes.

So I went ahead with the deposit. Got the 100% tried to play the 20 free spins first but can't find the game. Did the search games but nothing. Went back to live chat told him I can't find the game, he asked me to hold while he checks. Came back and told me sorry unfortunately people from Canada are not allowed to play Netent games. Told me 5 minutes ago that I can?

So I asked him if I can get my deposit back he said sure let him remove the bonus so I can make a withdrawal. Waited again, came back and told me to wait till Monday because the one that's suppose to be working is not here? So I said don't worry about it don't want to wait till Monday so I'm just gonna play. Then he said I have to wait till Monday because he screwed up, instead of removing just the bonus he removed also my deposit.

I'm not pissed at him really, I'm pissed at whomever put the guy on livechat when he doesn't have a clue on what he's doing. That's like putting a guy in a takeout window and he doesn't speak a word of English. I did screenshots of the chat if anyone wants to see it. Let's see what happens on Monday.

LilianInThaHouse

10 years ago

8/10

The Viks Casino was established in 2016. Next, it is about a casino that is new on the online gambling market. It is expected from the new online casinos to offer something more even better than the old competition so they can come to its part of the cake in this business. It seems to me that the Viks seriously took the competition and the battle for every customer so their website is translated into several world languages. Also they offer a number of options for deposit and withdrawal.

What is most impressive about this casino is that here for the currency you can select between about 30 world currencies. Not bad, but one of the most important things to me is the fast cash-outs process and a good and instant casino support. I decided to check it out so that I contacted the casino support via live chat. They have a really quick support and Alex (the live chat operator) confirmed to me that in their casino, the entire withdrawal process including the pending time takes 24 hours if for a method for withdrawal you have not selected a bank transfer.

For now, the Viks Casino has successfully passed my test, so they have good support and a pretty fast cash-outs process. I only got left to check the bonus offer of this casino. Because of that, I have not contacted the support again and I decided to look for this information on their website. Their website looks clean and the navigation is easy here. I found that they have one welcome bonus in the offer of 100% + 20 free spins on Starburst, but I did not found any information about the wagering requirements so I contacted the live chat support again and I got answer that they amount 30 x d + b. All in all, this is not a bad offer but the bonus percentage could be a little bit bigger than these 100%. It seems to me that this is a serious and good online casino that deserves a chance. Therefore, it will get high 8 out of 10 possible stars from me.

fb_10153397442112944

10 years ago

2/10

I like the NetEnt games and support was good service, they are quick.

Part of Everymatrix. I had registered on Friday was playing all weekend had some decent wins then had a big win over £1000. 5 minutes later received an email saying i had self excluded of one of there other casinos and now my winnings are void.
Stay away from this casino is my recommendation.

colin

10 years ago

9/10

Just joined this site today I was a bit wary after reading some of the comments on here but I entered the promo code and I got the 100% matchup. The site is well laid out easy to find the slots you are looking for. It has all the top Netent and Microgaming slots that I look for when joining a new site. So it looks like a good site to me time will tell what they are like if it comes to paying out.

Live chat was there instantly when I went on there as the site was not in English so I needed help to convert it into English.

I got the 100% matchup but when I went to starburst for the 20 free spins they were not there but I've not read all the terms maybe they will be there tomorrow.

abbesatty63

10 years ago

6/10

Good looking and nice, modern and flat design. Good selections of games (my favor: Net|ENT,) and IGT.

Operated by EveryMatrix, hence it is trustworthy casino.

They bonus is not valid, please see my comment regarding their bonus: VIKS20FREE. Anyway this is minus regardless they have not issued the promotion here or they just want to attract players with false promotion. This will take out 4 stars.