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Vera John Casino

Item: Vera John Casino
Rating: 8.3
Author: Petar M.

Our Rating CasinoRank

8.3/10

CasinoRank

Player Rating 83 reviews

7/10

83 reviews

Complaint Response 12 complaints

2 days avg. 12 complaints

AskGamblers Quick Overview

Editor’s View

Vera John Casino offers players the latest online slots as well as some of the most popular table games. Players can also enter the live casino lobby or check out the newly opened Pachinco Hall.

The casino comes with a basic look and although visually, there’s nothing extraordinary, navigating around the website is straightforward. The main menu opens up on the left side of your screen and you can use it to access any corner of the website. The mobile version looks just as good and is easy to use.

Petar M.

What we like

Different responsible gambling tools available
A wide range of casino games
Pachinco games available

What we don’t like

Live chat works from 00:00 to 17:00 UTC

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Vera John Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://play.verajohncasino.com/

Established

2011

Licences

Swedish Gambling Authority, Curacao Gaming Control Board

Company

Breckenridge Curaçao B.V.

Affiliate Program

VJGroup Affiliates

Languages

English, Swedish

Casino Type

Instant Play, Mobile, Live Casino, Crypto Casino

VIP / Loyalty Program

Loyalty Program

General Information About Vera John Casino

Vera John Casino is an online casino licensed and regulated by the Curacao Gaming Control Board. In the site’s footer, you can find the option to change the language and region.

Before you register at Vera John Casino, make sure to check its casino rating and read Player reviews. This should help you determine if Vera John Casino is the right gambling website for you.

Deposit Methods

Neteller, Skrill, Payz, Bank Wire Transfer, Trustly, Swish, MasterCard, Visa, Paysafecard, Zimpler, Bitcoin, Bitcoin Cash, Ethereum, Tether, Ripple, Litecoin, Apple Pay, Google Pay, Revolut, Jeton, Interac

Minimum Deposit Amount

€10

Deposit Fees

Yes

Withdrawal Methods

Bank Wire Transfer, Neteller, Visa, Skrill, Trustly, Bitcoin, Bitcoin Cash, Ethereum, Tether, Ripple, Litecoin

Minimum Withdrawal Amount

€10

Withdrawal Fees

Yes

Withdrawal Limit

Not Stated

Currencies

Brazilian reals, Euros, British pounds sterling, Norwegian kroner, Swedish kronor, US dollars, Chilean pesos, Bitcoin, Bitcoin Cash, Ethereum, Tether, Ripple, Litecoin

Verification Speed

0-1 hour

Pending Time

0-24 hours

Withdrawal Times

E-Wallets 24-48 hours
Crypto Currencies 0-1 hours
Bank Transfers 3-5 days
Card Payments 2-5 days
Weekend Cashouts Yes
Progressive Jackpot Wins None

Payment Information and Options at Vera John Casino

Vera John Casino accepts several payment methods, all of which are visible in our Payments tab. Players who decide to use credit or debit cards, the casino will ask them to submit a copy of the front and back of the relevant card showing all numbers except the last four and hiding the VCC number on the back.

The minimum deposit limit will be indicated as you register and make your first deposit. You have to wager your deposit at least 2x before you can ask for a withdrawal.

The maximum withdrawal at the casino is $10,000 per week. If you request a sum greater than $10,000, your request may be declined or moved to the next week.

Game Providers

2 By 2 Gaming, Amaya (Chartwell), Betdigital, Betsoft, Big Time Gaming, Blueprint Gaming, Cadillac Jack, Core Gaming, Elk Studios, Evolution Gaming, Eyecon, Games Global, Foxium, Games Lab, Gamevy, Gamomat, Just For The Win, Kalamba Games, Leander Games, Lightning Box, NextGen Gaming, Nolimit City, Oryx Gaming, Play'n GO, Pragmatic Play, Push Gaming, Quickspin, Rabcat, Realistic Games, Red Tiger Gaming, Relax Gaming, Light & Wonder, Side City Studios, Slingo, Sthlm Gaming, SUNFOX Games, Thunderkick, Yggdrasil Gaming, NetEnt, Booming Games, Chance Interactive, Golden Hero Games, iSoftBet, Indigo Magic, Atomic Slot Lab, 1x2Games, Avatar UX, Evoplay, Ezugi, Gaming Corps, Habanero, OneTouch Games, Pocket Games Soft, Skywind Group, SmartSoft Gaming, Spribe, Tom Horn Gaming, Triple Profits Games, Yolted, 4ThePlayer, Crazy Tooth Studio, Hacksaw Gaming, Northern Lights Gaming, Red Rake Gaming, ReelPlay, Reflex Gaming, Wazdan, Win Fast, Print Studios

RTP

Not publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Yes

Games at Vera John Casino

Vera John packs over 3,000 online slots, placed in several categories. Players can check out promoted games, progressive jackpot slots and those with bonus buy features or they can use the search button to find their favourite titles.

The live casino lobby is rich with several games from different categories, including blackjack, roulette, poker, baccarat, and game shows. You can always choose table games if you don’t want to have a host.

Unique to Vera John Casino is the Pachinco Hall, which Japanese players can make use of. There are plenty of Pachinco games, but we’re inviting you to explore.

There’s a page dedicated to tournaments, but at the time of writing, there weren’t any ongoing or upcoming tournaments. The casino has a loyalty program with 7 levels and every member automatically qualifies and can progress to new levels if active.

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Vera John Casino’s Commitment to Responsible Gambling

Vera John Casino is rich with responsible gambling features. You can set different limits, including deposit, loss and wagering. Additionally, players can set the time limit to log them out of the casino once it expires.

With a reality check tool, you will receive notifications on your time spent online. Players at Vera John Casino can cool off or self-exclude.

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support Languages

English

Customer Support at Vera John Casino

Customer Service at Vera John Casino can be accessed easily through the Help Centre. As you open the page, you have to scroll down where you will find more information on customer support.

You can start a live chat immediately. If you have an account, log in, but if you don’t have it, you need to provide your name, last name and email address. Live chat works every day from 00:00 to 17:00 UTC. The average response time is 30 seconds.

We wanted to test live chat and we were connected with an agent immediately. They’re really friendly and helpful, although you might wait some time to receive answers, especially if they need to double-check information. Overall, our experience with the live chat is good.

The alternative is to send an email to Vera John Casino. You can expect to receive an answer within 48 hours.

Suggest an edit

Complaints

Read the complaints other players have left for Vera John Casino. Learn more about complaints.

Show all complaints

Submit complaint

Vera John Casino - Not getting the required 'verification telephone call'

Hi, bassically I won roughly £3500 a while ago, they asked for several documents which I sent and they all got verified. They then told me that they were fully verified and no longer need any docs which was good, but require a telephone call. I have rang them, been on chat, and even emailed them to ring me back to proceed on this, and they all are telling me Vera and John will ring me back in their own time. I then sarcastically said, will that be next year when I get the call, and she said ''again we cant tell you'' The casino are asking for a Telephone Verification call and have no intentions of actually ringing me. Ask Gamblers I really dont know how some casinos are allowed to operate but this is awful on how they have treated me. The documents I sent them as well was much more than any other casino has ever asked for! Please Vera and John ring me back, and get my withdrawal funds processed. I never want to use you again. I am an unhappy Customer :-(

Resolved

£3500

Vera John Casino - Holmes and the Stolen Stones slot malfunction

Recently my favouriate game Holmes and the stolen stones was offline for about 4 days undergowing maintenance.when the game returned I was very quickly back playing it .i noticed after i deposited several times and played that each time I left the game to deposit more money upon my return any progress I had made as far as collecting the free game/jackpot feature shards had not saved and had reverted back to the games position that was saved prior to the game been taken offline for maintenance.i contacted support and was told that there was no issues with the game ,it was working fine and pretty much told I must have been wrong and perhaps I hadnt collected as many shards as I claimed . So I continued depositing and playing and it wasn't long before I had collected four shards for all five colours on relatively decent bet amounts that I once again ran out of money and had to leave the game to deposit only to return to find I had lost all progress /saved stones ,I was furious I instantly contacted support which again were rude and not very understanding or helpful . The asked me if I had screen shots or proof which I didn't as I was told the game was operating fine and didn't believe that this would happen again . They did say they'd look into it but I could tell they didn't really care . I did everything they asked me to do as far as clearing my cookies and data etc . I didn't go back onto this game as at that point I had deposited approximately 250$ -$350 and played it on this game ,and not had any game progress saved . I was absolutly devasted . After a few days I contacted support and told them that I should be reimbursed which they didn't really acknowledge but they assured me 100% that the game was now all sorted and the issue I had with the game had been rectified , upon this advice I once again deposited 60$ and logged into Holmes and the stolen stones , I put it on $2 a push and at periods stepped it up to $4 ,I collected several stones and played for about 40 mins before I was down to insufficient funds . I then left the game as I had to go out to tea with my family , I was so excited to log back in after dinner as I was one chard away from receiving the free games on two colours .i deposited more money and returned to the game only to be completely shocked that my game progress had not been saved and I was once again back to nothing . Now this time I was smart enough to take a couple of screen shots . I contacted support and really didn't receive a great deal of sympathy and was pretty much told the same thing as previous conversations with support . They said that' they would send the issue to the game provider . The days that followed I had to chase them up over the issue I received very little information . After me continuing to hassle them I was told they had fixed the issue and the lost game progress had be added to the game .now they would of had to backtrack and look at my prior gameplay history to know the value of each individual shard that I collected so this tells me they have access to my individual spin history however they only compensated with the single session where I provided the screen shots for even no they would have had full ability to see that the weeks prior to this the same malfunction had happened and I was clearly at a loss . I believe that I was unfairly treated regarding this issue as I raised this problem with support on multiple occasions and was made to feel like I was lying . I was assured the game was functioning flawlessly on two different occasions prior to loosing more money and loosing game progress I was told that the fault was likely due to an issue on my end . Finally Vera and John admitted to malfunction existing and that its was intirely on there end and this is obvious as they restored the lost game play of one session . I wasn't the only player that experienced this malfunction and loss of saved progress which ultimately means loss of money as every body only plays that game for the free games feature and the chance of winning a jackpot I feel I wasn't reimbursed anywhere near what I should have been ,and believe Vera and John were unfair in this instance . As a player who has deposited over $40,000 since December last year I truely expected to be treated a lot better then I have been . And I truely believe I was ripped off in this case And deserve a fairer outcome

Resolved

Vera John Casino - Verification documents rejected due to unallowed method of concealing sensitive data

I am writing to complain about Vera&John's conduct, to highlight to others the contradictory, and bad advice provided to me by Vera&John's customer service. I have requested my issue to be escalated to management as an official complaint, in order for the issue to either be resolved from there, or for me to take further action using an intermediary; as I do not feel like my concerns over the security of my documents, their conduct and poor advice are being heard. This has become a matter of principle for me; if I, (like other players), am going to agree and be bound by a set of terms and conditions when I sign up to a site (which I do), then I'm going to make sure I'm not dictated to by a completely different set of terms which I have not agreed upon. This is a company making demands to me, whilst holding my withdrawals at ransom, which are not backed up by their own terms and requirements listed on site. In one of their replies they have tried to make out their request is a UKGC mandatory requirement - "We apologize if the mandatory process imposed by the UKGC has caused any inconvenience." - which is nonsense - that's the verification process itself, and not the format in which they are sent nor method used to conceal my sensitive data. And just to confirm, I have absolutely no qualms regarding the UKGC's requirement to verify people, in fact I believe it should be done at the earliest opportunity, prior to any customers depositing at all (if they were actually looking after customers interests). The fact they have let me deposit several times still, since holding my withdrawals pending verification, is alarming at best, and criminal at worst. It's rather contradictory allowing players to deposit, but withholding withdrawals, breaking some code/ethics there surely. Surely any delays/issues regarding verification could mean that the person does not have the required information, which could mean their identity had been stolen, so why would a casino continue to let them deposit? I wonder what a governing bodies view would be on this potential 'security breach'? Is this legal?! OK, here's some background info: I was asked to: "Simply reply to this email, enclosing: 1. A valid passport, ID or driving license (both sides). 2. A recent proof of Address, no older than 3 months, showing your name, current address and issue date. 3. Clear colour copies (both front and back side) of the debit/credit card ending with the numbers: **** & **** *For your security, please hide: The 6 middle digits of the card number (front and back). Example: 1234 56** **** 1234 The security code at the back of the card." and I was linked here, to help prepare my documents - https://www.verajohn.co.uk/about/kyc Well, I provided clear, concise copies of: 1) My passport 2) A Gas statement dated from August 2016 3) Clear, colour copies of both sides of both of the debit cards I have registered on the account. I took the photo's of all of the above using my phone. I then uploaded them to my PC, and concealed all of the sensitive data (as they suggest I do and as I would prior to sending documents to any other casino) using MS Paint, which is the only program I have available to open and save photo's in a format they accepted - I used the 'rectangle' shape drawer, filled with a solid colour to obscure my account details and card numbers, leaving all the data they requested, (in the exact same way that they demonstrate on their KYC page), saved the documents and sent them on. I am happy for Askgamblers, or the UKGC to receive a copy of the email I sent them, complete with the attachments of my documents they received from me, showing just how clear and concise my documents are - I can also be independently verified via the electoral roll, as I have been here for six years. I had the following reply to my verification email: "We appreciate your swift cooperation in this matter, we will certainly review any submitted documents as soon as possible. It appears the files have been edited with a sofware, perhaps opened and saved with an image editor; as a result, we are not able to accept these. Please send new and unedited photograph directly to our support so that we may assist you accordingly." So, I emailed them back, a bit ticked off, asking how I obscure my personal data in a secure way without using Paint - and how this advice contradicts the instructions on their KYC page which I followed to the letter. The response: "Thank you for your feedback, which I will make sure to escalate accordingly. As advised previously, the quality of the documents is not the issue but rather the fact that these have been opened and edited with a software prior to being sent. We apologize if the mandatory process imposed by the UKGC has caused any inconvenience. To hide the personal informations such as the middle digits on the card, you are welcome to use a piece of paper for example. The sooner we can receive unedited documents, the sooner we can complete the process." I have since emailed again asking them to point me to the part of their terms and conditions, or their KYC instructional page which states I must obscure personal information using 'a piece of paper', because unless there's something in there (which there is not, I have since taken screenshots of the entire Terms page and the KYC page) which dictates which 'software' that can be used to obscure details, and having to obscure details using paper instead, when their own example photo clearly shows info being obscured in the same way - there's nothing there, then I don't think they have a leg to stand in. They have already admitted there are no issues at all over the clarity of the documents, and they are being difficult for the sake of it, because when they have your money, they think they can do what they like. Well, casino's can not hide behind their terms anyway; half of their terms wouldn't stand up in a court of law, but they rarely let the customers case get that far, they just use scaremongering tactics to make you think you're in the wrong - but that is beside the point - and I'm happy to abide by all terms, (until I know they're falling on the wrong side of the law), but if they're not playing by their own rules, then I'll repeat, I'm certainly not going to be dictated to by a term that isn't there to begin with. As a matter of principle, I have asked that if they can not quote the terms which I am not abiding to, then to escalate the issue at once to a manager and provide me with a complaints number, as I will feel much more secure now sending my documents to the Gambling Commission for them to review directly, instead. It's funny how they make you jump through hoops, and abide by all their terms, but they refuse to play by the same rules. I have never had documents rejected like this before, on the basis I have concealed personal data using MS Paint - I have done this with every document I have ever sent to any casino prior to this, and if this was an issue, they should surely state it in the section where they exclude the use of other formats and programs such as word and PDF files which they clearly state. To summarise, I have provided exactly what they have asked for; abiding by all their terms and instructions on their own website. I have stated that no document has been edited, other than to conceal data, in an industry standard and accepted manner, abiding to the following terms listed on their KYC page: "Please make sure that the quality of your documents is good and information easy to read. Please be aware that we can’t accept documents which are: • Black and white • Photocopies or scans • PDF files • Word files • Excel files • not yours • etc. you get the gist ;) We only accept documents which are: • Jpeg/Jpg files • Bmp files • Png files" I really do not have anything further to say to Vera&John directly until they back down. If they insist on me providing something which is not requested nor backed up by their terms on site, then I will continue to insist that they play by their own rules and instead go through all the required dispute processes and take it from there. I know my rights, Vera&John, and refuse to be bullied by you. Should this issue be sorted in the meantime by Vera&John, I will update this complaint accordingly within 24 hours of receiving my funds.

Resolved

Vera John Casino - Having serious verification troubles

I have explained to them several times by email to VeraandJohn that I did not have a driving license or passport I then told them I had my card and bank statement and a letter from my landlord I was told to put a message about not having the passport and driving license and sent a email with the copies of my card front and back and bank statement and a message explaining that I do not have the ID their required each time I was sent that the same reply asking for the passport and driving license I last spoke to Andre B on live chat on Saturday and I told him the same problem he said he got the front and back card but not the others but I sent it. I told him I will sent it again and can you take a note of not having the driving license and passport he said he will do this so I sent the documents what I sent several times before I asked him can I speak to a manager their was none nor was there a supervisor. And on checking my email on Sunday I got a another email from VeraAndJohn by the name of Sami A .asking for a driving license and passport yet again so I sent a email stating I have said I do not have it and I then said I will take this further in my email to them to the gaming Commissionare I did not get a response back on logging on to my account at VeraAndJohn at 5.35 this morning their blocked my account with 1.000 pounds of my money and I am deeply upset by it.

Resolved

Vera John Casino - Winnings confiscated, deposit refund refused

Myself and my husband have used Vera and Jack previously but closed our both of accounts (we thought it was closed but since been told self exclude, we were not aware of this) . We decided to sign up again in my name. We declined the bonus, deposited Â£500 and played Jackpot Jester. We went on to win 2K fair and square and decided to withdraw. As previously our ID and verification information was requested which we sent straight away. We were then told (after 4 days of not knowing what was gong on) we have given all different information with regards to our identity and that we are trying to be fraudulent? Even though all previous information is exactly the same? same address, phone number, ID etc. We have been told we have given false, name and address which is totally untrue?! Throughout this whole saga no one would contact us by phone and we had to wait 4 days to finally find out what was going on as after lots of emails (with a very delayed reply from them) and chat but no information given. Also our account was blocked so no way of seeing our history. We were then told that we are fraudsters and the account is closed with all money being confiscated. We deposited Â£500 and won fair and square and now we are told we are not getting any money back even though they took the Â£500 of our credit card ?! I am disgraced and do alot of online gambling and also work for a gambling site myself, as a customer I have been totally disregarded, told that I am a fraudster and had my winnings, including my Â£500 I deposited stolen from me. I just want my money back as we were so happy to win so close to christmas as we can buy presents for our children. Now we are being told we will get nothing and a further Â£500 in debt?? I cannot believe this site is able to trade without speaking to anyone directly and can withhold money so easily. All our ID and verication is above board and genuine. I have also requested a call from them on numerous occasions and I have still not had a call. Please can this be looked into as soon as possible. I am also going to the Gambling Commission.

Resolved

Vera John Casino - Verification issues - customer service not responding too emails

it 2015 and I can not remember the last thing I received through the post other than junk mail. So can someone from V&J please advise an alternative to a piece of post with my name on it to verify my account. All I want is £80 winnings back to the SAME credit card I deposited on. V&J have a scan of the SAME credit card (deposited on)and my driving licence with current address but still require a piece of post. i know you have strict verification legislation to follow but a bit of common sense on this one would not go a miss. I have closed the account so you won't see me again. Two emails sent and a call to a phone operative who apparently 'does not have a supervisor' or 'does not know the address to write a formal complaint too' and still nothing back.

Resolved

£80

Vera John Casino - Account closed, winnings void due to unfair accusations

I got this email now [#AML-564-28655]: Vera&John Vera&John Support Lägg till i Kontakter 15:42 Visa det här meddelandet överst i Inkorgen Till: [email protected] [email protected] Kära Vibeke, Vi arbetar med en strikt nolltolerans mot bedrägerier. Vid kontroll av ditt spelkonto har vi funnit ett stort antal andra länkade konton som öppnas i avsikt att bedra vårt företag. Tyvärr måste vi meddela att alla dessa konton har stängts permanent. Vi hänvisar till våra Villkor: 2.1.4. You are allowed to have only one Member Account on this Website. If You attempt to open more than one Member Account, all accounts You try to open may be blocked or closed. 11.1. If You breach any provision of these T&C or Vera&John has a reasonable ground to suspect that You have breached them, Vera&John reserves the right not to open, suspend, close Your Member Account, withhold any money in your account (including the deposit) and apply such funds on account of any damages due by You. Uttagen från ditt konto har återkallats. Du får inte öppna något annat konto med oss längre. Detta beslut är slutgiltigt. Med vänliga hälsningar, Ekonomi- & bedrägeriavdelningen Vera&John which pretty must says i have been open several accounts. My son that plays alot of casino and actually made me play some too sometimes, shouldnt be suprised if he open names in the familys names.... But this account i opened MYSELF ... no help from my kid Max actually even put in money on it i think it was 100 swedish krona. I was happy enough too win myself 200 euros (2000kr) and was extremely happy do i have vacation now and this money would really helped me out ! So basicily they are claiming me for opened several accounts... i maybe have 5 accounts on 5 differents casino thats it... Please please help me sort this out but i am everything else then a scammer. a good hearted mum that take care of 3 childs... i have not a criminla bone in my body and would never do such a thing... please help me out :)

Resolved

Vera John Casino - Verification of Account Takes Forever

Hello this is pretty short and sweet but I am a little bit bemused how long it takes an online casino to verify a photo ID and proof of address..I sent the casino the docs 5 days ago and am being told the relevant department are looking into it...the ID requested is to facilitate a withdrawal of 2,000gbp, I believe this to be excessive to wait this long do you agree ? thank you and please chase them for calrity.

Resolved

£2000

Vera John Casino closed my account with €1300

Many years ago i had account at vera john and i didnt remember my old email so registred with new one, today suddenly they closed my account and saying i have other account with them and saying they going to keep everything! I havent used any bonus, just pure cash, please help me to at least get my remaning balance of €1300. I am shocked that they are "friendly" norwegian casino. such a scam!

Resolved

Vera John Casino - Account blocked over a month ago

VJ closed my account with 380 000NOK for a security check over one month ago. CS informed me it was due to having a second account open. Upon being informed of this a day after it was opened I have contacted them a number of times informing them I have no knowledge of opening a second account and can only assume it was a mix up made the same time I opened the first account. I asked them to help me find it and close it. Obviously I never used the '2nd account' so I am confused as to why we cant just close it. Anyhow they just keep informing me they are reviewing this and will get back to me.

Resolved

kr380000

Complaint Statistics

Resolved 12

Avg. Amount $ 5,377

Avg. Complaint Duration 12 days

Avg. Response Time 2 days

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Player rating

7/10 ● 83 reviews

Top reviews from our players

Laurz18

10 years ago

1/10

Nothing! Biggest rip off ever!

Site is an absolute joke!!! Spent over £250 no identification needed to deposit all this money but when I finally manage to win some of it back and withdraw it. I need to send my driving licence, along with me holding my driving licence, utility bills passport etc. To be asked back and fore to supply more identification I also had permission to use my mothers debit card so then had to send a portfolio of photos of her even after offering to get her to phone and clarify that I had her permission to use the card!! Clearly that would have been too easy so after being accused of having more than one account and that my identification my details were finally passed to payments to be processed! (this went on for 2 days).

It has now been a week since the information was passed and I have heard nothing! Despite e-mailing twice for an update on my withdrawal status! Site is quick enough to take your money but god forbid if you try and take something back!! These sites can quite easily afford to pay these funds I on the other hand can not afford to be £200 down!! VERA&JOHN is a complete con!!!! Due to them having no intention what so ever of paying these funds to me I have spent the £200 and will be closing my account!!

Dear Laurz18, While we understand that it can be frustrating to wait until your identity has been confirmed by our Payments team, we assure you that this is a standard process within the gaming industry, and ultimately intended to protect legitimate players. Our dedicated payments team perform thorough checks on hundreds of new accounts, but certain factors can sometimes elongate this process. Since verification is such an important part of the relationship we build with our customers, we reserve the right to take all the time necessary to ensure that this process is as accurate as possible. Customer satisfaction and security are always of the utmost importance to all of us at Vera&John, which is why it is essential that rigorous rules are maintained with regards to account verification. Please rest assured that these measures have all been put into place in order to prevent fraud and theft, and were designed with the player’s best interests at heart. It is for this reason that approved identification documents are required in order to verify any account, particularly when payments are to be made. It is also for this reason that players are absolutely prohibited from holding more than one account on Vera&John, as is clearly stated in our terms and conditions. Thank you for your understanding and your continued patience regarding this important process. Best regards, The Vera&John Team The Terms and Conditions. 2.2 User must submit the correct information during registration and should correctly state his name, address, contact email or personal telephone number. User also agrees to update his information should there be any changes to the registration data. User must give valid identification, address and contact email. 2.3 Dumarca reserves the right to close User’s account if false particulars were provided during registration and, if such breach becomes evident after a wager is won, Dumarca reserves the right to refuse User payment of any winnings. 2.5 Dumarca shall also have the right to request User to provide additional proof of identity by means of documents such as, but not limited to, National Identity Card, Passport or Driving Licence. Failure to produce any of such documents may result in the User’s disqualification from registering with Dumarca. 2.7 User agrees to abide by these “Terms and Conditions” at all times, and: • not to be acting in the interests of any third party; • not to utilise monies obtained from ill-gotten means; • not to credit accounts with bank/credit card/s User is not authorized to use; • not to try to hack the Dumarca Website or to alter its code in any way; • not to adopt any criminal behaviour against Dumarca, its affiliates, and its Users. 2.10 Users may only hold one account with Dumarca. Registered Users shall be prohibited from registering for new accounts using an e-mail address or name different from the one previously registered with Dumarca. Users having two or more accounts are obliged to inform Dumarca without delay. Dumarca reserves the right to close User’s account(s) if the latter opens multiple accounts. Should Dumarca have grounds to believe that one or more accounts have been opened with the intention to defraud the company, Dumarca reserves the right to cancel any transaction/s related to such attempted/fraudulent conduct and suspend the account. 3.1 For all credit card and bank wire transactions, the full name on the credit card or the bank transfer must be identical to the full name on the Dumarca account receiving the funds. If this is not the case, the deposit will be rejected and the funds returned. Any charges levied by the banks/payment gateways will be deducted from the reversed amount. 3.21 Dumarca reserves the right to take time necessary for the purpose of: • verifying User’s identity; • verifying User’s gaming activity; • conducting security and other internal procedures in relation to User’s account; and • ensuring that the rules that are approved relating to the award of the prizes to Users have been complied with.

Vera John Casino 10 years ago

stars_cream

10 years ago

8/10

Vera John is a casino that I have enjoyed playing many times in the past. I discovered this casino while searching for a new casino to deposit in order to take the first deposit bonus. There was a promotion at that time offering 10 free spins in Starburst so I decided to make an account. I did not had any profit with the free spins but I really liked the casino so I decided to make my first deposit.

Their first deposit bonus is the typical 100% deposit bonus but I read in the terms and conditions that the cash balance is separated from the bonus balance. In other words I can play first with my deposited balance and if I win I will not have to wager any bonus balance and I can withdraw with losing only my bonus. That is great because if you have a big win without using the bonus you can ask for an withdraw without having to do any wagering. Also the minimum deposit is only 10 which I find it really good.

I also like that Vera John has many software providers and many video slots that I can play. Besides Netent and Microgaming there are Betsoft, Play'n GO, IGT (WagerWorks), NextGen Gaming, Leander Games and WMS so I can choose from a large pool of games.

I have made many deposits and some withdraws from Vera John Casino and I had never had any problems with my transactions. Their withdraw time frame is fast and I have received my winnings even in less of 24 hours from my withdraw request. Also when I need help from their support, it is always friendly and accurate in solving my problems.

The one thing that I think Vera John casino can improve is with their promotions and deposit bonuses since there are few and small in value.

Overall I like this casino very much.

Inactive user

10 years ago

7/10

I think its been almost a year now since I signed up at Vera and John Casino and if I clearly remembers it was either the time when they were added to AG list of casinos or we started talking about it, but I know for sure, I took their no deposit offer.

Netent powered casino will offer almost the all Netent games to play it. I like their web page design and it is not about pink color but everything looks nice there, to me, of course.

Min.deposit is 10 euros and not just this casino but any casino with min.deposit of 10 euros can have my money, if it's not the rouge casino, because many times and unfortunately I am limited and deposit depend on available funds.

It is not only Netent games that you can find here but many others Betsoft, PlaynGO, NextGen Gaming and IGT.

Sounds good enough. I don't have time to look trough complaints against them here and I hope they solved those complaints because it doesn't leave good impress and any casino should put player interest on the first place. I am not sure if I claimed 7 euros No Deposit as I lost my balance within minutes and it was long time ago that I don't even remember what game was my choice .

I know you can expect nice reload bonuses occasionally and free spins for loyal customers, I am not the one and don't even remember any free spins, just bonus offers but as I haven't deposited for so long, I am wondering if they kicked me out of the mailing list.

I really enjoyed playing here and there is no doubt I will come back. If you wanna become their loyal customer then you should check their reward program, seems like the nice one.
I would recommend this casino.

financ

10 years ago

6/10

I regularly deposit to the Vera John casino because they offers me nice free spins and bonuses every time I reach enough coins to buy in their shop. I have signed up from my friend invitation because he highly advised this casino for me. I registered from him link and when I logged in I get free coins. I made my first deposit from 25 euro and not take any deposit bonus because my opinion is always play without bonuses if the wagering is higher then 35 times.

After my deposit I received another coins because that was a part of the invitation promotion. I usually plays on video slots so this time I began to play on the Jack and the Beanstalk. I like this game because the walking wilds are amazing. Many times save me from the loosing. The best thing is the 3 times multiplier. My gameplay was lucky because from my 25 euro I received the scatters and triggered the free spins. In the free games I hit some wild on the last reels so I get some another free spins. I reached the full stacked wilds but in my last spin, I don't get any combination with it, but on the end of the feature I collected 42 euro. I played a bit more and when I reach 110 euro I went to the cashier and make the withdrawal.

I asked the support what are they needs to pay me, I had to send my identity card, utility bill.

I thought they really quick but my documents verification it takes a full day. Next day when they approved my account I made the withdrawal from the 110 euro to my Skrill. That part was lot better because they paid me within a half hour. I played here recently and if I lucky to win they paid me maximum within 1 hour.

NextTimeWin

10 years ago

10/10

Vera john casino it is an awesome online casino, without any doubts, one of the best.

Well, I should start from saying that this online casino offer games from Quickfire, Netent, and many more providers. There is really excellent choice of games, and this is a big thumbs up for any online casino at which I am playing, because I am love when I have a lot of slots to choose from. I am still playing only favorite ones, but I am still like it.

Customer support at Vera john casino is also awesome. I am always used live chat to get answers on my questions, and they always was very fast and friendly. This is nothing special of course, but still shows that casino is great in every aspect.

Unfortunately bonuses are not very often at Vera john casino. Every player can buy some bonuses or freespins or just bonus money in the shop, by spending points. Points earned by everything, for login, for deposit, for wagering, for referring friends, and so on and so on. Can't say that I am absolutely happy with such system, but it is something really different and unique. But I will be happy to see more deposit bonuses which casino send to me, because currently I got email from them probably once per two month.

Withdrawals under 50 euros have fee, can't remember what amount exactly, but you should know this. Withdrawals above 50 euros do not have any fees. My account was verified within 1 hour, and it is super fast. Withdrawals processed in same time frame - about a hour, and money in my Skrill account.

Overall it is one of the best online casino I ever played. Unfortunately I am not very happy with amount of bonuses they offer to me, but probably I am need to be a bit more active and things will be better for me.

I am not happy with amount of bonuses which casino offer to me.

Hi NextTimeWin, Thank you, we are very grateful for you feedback, and we'd like to let you know that we really appreciate customers like you. With regards to the bonus offers, the more you play, the more emails with bonuses you will receive. Just keep an eye on your inbox for our newsletters! Since we're at the start of the holiday season, there will be some great surprises to come all throughout December. Best regards Vera&John

Vera John Casino 10 years ago

ellesbells27

10 years ago

10/10

I actually love everything about this casino! Great bonuses, good selection of slots and friendly helpful staff. And to top them off - the achievements/coins make it even more fun!

Maybe the 'room' feature, I can't quiet figure out what it does or how you can look at there players ant vote. Apart from that, everything else is great!

herbert12

10 years ago

10/10

Extremely helpful chat and don't hassle with your money. What more to ask for.

serdarkara

11 years ago

10/10

Best online casino I ever seen.. Big thank you Vera&John

Busybuddy

11 years ago

8/10

All i can say about Vera John is they are awesome. I enjoyed playing at this casino because of their wide variety of games selection. The casino has only one bonus and that's on your first deposit. I received $100 on my $100 deposit. Like most of the casino i have played at, i don't easily get swooned by just the bonus structure alone.

The most important thing for me is being able to cash out.Well i didn't win much. their wager requirement is 40x bonus. It sure prolonged the fun. I'm no big bettor but it was really fun. I ended up with $60 but was able to successfully cash out my remaining balance. Still playing here. My friend won $200 playing slot and was able to cash out so i'm keeping my hopes up. Their customer support is very friendly and helpful too!

trstnguevarra

11 years ago

9/10

Vera & John, for me, is very exciting. They have this homey casino feel. Its hard to explain but yeah, being a member is really fun.When it comes to the bonus, well, they have not much to offer since i only received $100 for my $120 deposit. I think that the maximum they offer, or i don't know. If we talk about games, this casino probably had too much LOL. Maybe its because they have multiple software providers. The withdrawal process went really smooth so kudos. I only $12 though.

Vera John Casino News

Read all news about Vera John Casino, check for updates and stay tuned for exclusive bonuses.

Industry Wazdan and Bally’s Interactive Partner for Content Rollout

The innovative iGaming content provider Wazdan has agreed on a partnership with Bally’s Interactive to deliver its thrilling games to the platform operator’s brand, Vera & John, via Relax Gaming.Strengthening the Market PositionVera & John players worldwide will get a chance to enjoy some of the most popular Wazdan titles in the first phase of the rollout. The batch will include top-performing games like 9 Coins™ and Hot Slot™: 777 Rubies. Wazdan is also famous for its engagement-boosting mechanics, so the new players will also enjoy Hold the Jackpot, Cash Infinity™ and Collect to Infinity™ features.Vera & John holds licences from the Malta Gaming Authority and the Swedish Gambling Authority which will allow Wazdan to cement its position in some of the most prominent regulated markets in the world.An Exciting PartnershipAndrzej Hyla, Chief Commercial Officer at Wazdan, expressed how happy the company is about the deal: Partnering with Vera & John brands is exciting for us at Wazdan, with their umbrella of brands reaching tens of millions of players globally.“Vera & John have an especially strong foothold throughout Europe, a core market for us, and we’re confident their player base will love our titles – we look forward to a strong, successful future with Bally’s,” Hyla added.A representative from Bally’s Interactive confirmed that the company is also very pleased with the deal: “We’re excited to partner with such a reputed and high-quality studio as Wazdan. Their wide range of popular themes and boosted classic mechanics are sure to be a hit with our players.”