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Vera John Casino - Not getting the required 'verification telephone call'

RESOLVED
Complaint Info
Disputed casino Vera John Casino
Reason Verification issues
Amount £ 3500
877harland United Kingdom Message
Posted on October 9, 2017

Hi, bassically I won roughly £3500 a while ago, they asked for several documents which I sent and they all got verified. They then told me that they were fully verified and no longer need any docs which was good, but require a telephone call.

I have rang them, been on chat, and even emailed them to ring me back to proceed on this, and they all are telling me Vera and John will ring me back in their own time. I then sarcastically said, will that be next year when I get the call, and she said ''again we cant tell you''

The casino are asking for a Telephone Verification call and have no intentions of actually ringing me. Ask Gamblers I really dont know how some casinos are allowed to operate but this is awful on how they have treated me. The documents I sent them as well was much more than any other casino has ever asked for!

Please Vera and John ring me back, and get my withdrawal funds processed. I never want to use you again.

I am an unhappy Customer :-(

Posted on October 11, 2017

Dear Mr Harland,

We are sorry to hear you about your inconvenience during the verification process. As account related information cannot be discussed on the forum if you have any feedback or concerns can you please contact a member of support via email/chat/phone and they will gladly offer you further assistance.

Kind regards

Vera&John

AskGamblers
Posted on October 14, 2017

Dear @877harland,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

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