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Vera John Casino - Verification of Account Takes Forever

RESOLVED
Complaint Info
Disputed casino Vera John Casino
Reason Verification issues
Amount £ 2000
MSGOULD1 United Kingdom Message
Posted on May 2, 2015

Hello

this is pretty short and sweet but I am a little bit bemused how long it takes an online casino to verify a photo ID and proof of address..I sent the casino the docs 5 days ago and am being told the relevant department are looking into it...the ID requested is to facilitate a withdrawal of 2,000gbp, I believe this to be excessive to wait this long do you agree ?

thank you and please chase them for calrity.

Posted on May 2, 2015

Hi MSGOULD1,

I will check this and will come back to you as soon as possible.

Best regards
Rupert
Vera&John

Posted on May 6, 2015

Hi MSGOULD1,

Thank you for your patience. We have been looking into your case and can advise that your document has been verified on 4th May 2015 by the payment department.

Please find the e-mail reference below, where you can find more information regarding your case, in case you haven't received it by email.

E-mail reference: HSL-302-8352

Best regards
Rupert
Vera&John

AskGamblers
Posted on May 9, 2015

Dear @MSGOULD1,

We sincerely hope you are going to update us regarding your complaint. Was your account successfully verified from Vera John casino?

Vera John Casino Complaints

  • 12 of 12 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 5,377 USD avg amount

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