AskGamblers Quick Overview
Editor’s View
Vera John Casino offers players the latest online slots as well as some of the most popular table games. Players can also enter the live casino lobby or check out the newly opened Pachinco Hall.
The casino comes with a basic look and although visually, there’s nothing extraordinary, navigating around the website is straightforward. The main menu opens up on the left side of your screen and you can use it to access any corner of the website. The mobile version looks just as good and is easy to use.
- Different responsible gambling tools available
- A wide range of casino games
- Pachinco games available
- Live chat works from 00:00 to 17:00 UTC
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Vera John Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Vera John Casino
Vera John Casino is an online casino licensed and regulated by the Curacao Gaming Control Board. In the site’s footer, you can find the option to change the language and region.
Before you register at Vera John Casino, make sure to check its casino rating and read Player reviews. This should help you determine if Vera John Casino is the right gambling website for you.
- E-Wallets 24-48 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 3-5 days
- Card Payments 2-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins None
Payment Information and Options at Vera John Casino
Vera John Casino accepts several payment methods, all of which are visible in our Payments tab. Players who decide to use credit or debit cards, the casino will ask them to submit a copy of the front and back of the relevant card showing all numbers except the last four and hiding the VCC number on the back.
The minimum deposit limit will be indicated as you register and make your first deposit. You have to wager your deposit at least 2x before you can ask for a withdrawal.
The maximum withdrawal at the casino is $10,000 per week. If you request a sum greater than $10,000, your request may be declined or moved to the next week.
Games at Vera John Casino
Vera John packs over 3,000 online slots, placed in several categories. Players can check out promoted games, progressive jackpot slots and those with bonus buy features or they can use the search button to find their favourite titles.
The live casino lobby is rich with several games from different categories, including blackjack, roulette, poker, baccarat, and game shows. You can always choose table games if you don’t want to have a host.
Unique to Vera John Casino is the Pachinco Hall, which Japanese players can make use of. There are plenty of Pachinco games, but we’re inviting you to explore.
There’s a page dedicated to tournaments, but at the time of writing, there weren’t any ongoing or upcoming tournaments. The casino has a loyalty program with 7 levels and every member automatically qualifies and can progress to new levels if active.
Vera John Casino’s Commitment to Responsible Gambling
Vera John Casino is rich with responsible gambling features. You can set different limits, including deposit, loss and wagering. Additionally, players can set the time limit to log them out of the casino once it expires.
With a reality check tool, you will receive notifications on your time spent online. Players at Vera John Casino can cool off or self-exclude.
Customer Support at Vera John Casino
Customer Service at Vera John Casino can be accessed easily through the Help Centre. As you open the page, you have to scroll down where you will find more information on customer support.
You can start a live chat immediately. If you have an account, log in, but if you don’t have it, you need to provide your name, last name and email address. Live chat works every day from 00:00 to 17:00 UTC. The average response time is 30 seconds.
We wanted to test live chat and we were connected with an agent immediately. They’re really friendly and helpful, although you might wait some time to receive answers, especially if they need to double-check information. Overall, our experience with the live chat is good.
The alternative is to send an email to Vera John Casino. You can expect to receive an answer within 48 hours.
Complaints
Read the complaints other players have left for Vera John Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
My favorite casino. Lots of games. Nice promotions. Freespins and deposit bonus.
Love that you get coins and can save to buy free spins or other bonus.
Really good no deposit/achievement bonuses. Like the website and graphics
Don't like the instant deposit bonuses, they are not good enough.
Also, they should add more Microgaming games, especially multiplayer ones such as Avalon Multiplayer, I've been asking them for this to be done, but it has been more than a year and this still has not been done.
Vera John casino is one of the best online casinos around, this is for sure and I have zero doubts about it. I played in this casino many times, and I never had any single trouble with this place, they are very generous!
Site layout is absolutely awesome. Not only because they have good design, but generally everything is look outstanding. I like that everything is very simple, and there problem to find required info for you. I like their layout, and this is really big thumbs up for that.
Another great thing about this online it is that they have very special system with coins. You get coins from this casino just for everything i do in casino. For login, for deposit, for trying new game, and so on, and so on. For coins you can buy prizes in their shop, from cash credits to freespins and even reload bonuses. Very nice and outstanding system, I really like it.
Also I like game selection at Vera John. They have all favorite software's nowadays, and also they have WMS games which is just great news, because I played WMS slot at Vera John casino many times.
There is not many bonuses and promotions for my country, that what customer support told to me. But I still can collect coins and get rewards for this, and it is not bad already. Customers from big and good countries probably can have absolutely great reload bonuses and freespins offers.
Customer support is awesome, they always very friendly, and work 24/7 in live chat, so there is not problem with getting help.
Withdrawals usually under one hour. I send my documents while ago and it was verified very fast. Since that payouts hit my account absolutely fast.
I rate this casino with 10 stars.
I could only wish that this casino give more bonuses to players from my country.
I have been playing at Vera & John casino for a couple of months, now.
When I started, I took their welcome bonus offer of 100% your first deposit. They have a fair design of their deposit match bonus offers, which means that your funds are not tied to any wagering requirements of the granted bonus, unless you touch the bonus balance. So if you start playing and win a decent amount – there will be no restrictions about withdrawing your winnings (the bonus will be forfeited, then.)
When you are on a bad run, losing your first deposit, you have kind of a second chance by playing with the bonus. However than you will have to meet wr, before you can withdraw any funds.
Account verification is really quick. It took a few hours for me to get verified.
At the end of July I had a really huge streak of luck at Vera and John, winning about 7.000 Euro from a just 10 Euro deposit i made. That day – or better night i played a lot thunderstruck from my mobile.
When requesting a withdrawal i saw that it was limited to 2000Euro per request and that I only could initiate one request at a time. So you have to wait until that is processed, before you can request the next one.
While playing and for example rating games etc. you get awarded with „coins“ which can be redeemed into freesins and other goodies – all attached to wagering requirements, by the way.
They have a very interesting feature for some freespins, which means „guaranteed win“ so sometimes you get granted freespins for a certain slot which will last, until you reach a minimum amount of winnings.
Withdrawals are usually processed very fast, sometimes it´s almost instantly paid out into your ewallet.
Support is very friendly and always helpful. I enjoy playing at Vera & John a lot.
Game selection offered is great in my opinion.
What I did not like was, that after a max withdrawal was processed suddenly my max withdrawal was displayed at 1000 Euro.
Also not that cool is that withdrawals can be reversed very easy. So if it takes more than just a few minutes to be processed some might get tempted by that reversal button, if they keep on playing.
Dear Partyhummel Thank you very much for your feedback! Regarding the game selections; we currently host games from around 16 different providers, from classic favorites to the hottest new releases. We are glad you are enjoying playing at Vera&John! We try to ensure that all customers receive the best service and are provided with the most fun and user-friendly environment possible. Should you require any information regarding the withdrawal, please do not hesitate to contact [email protected]. Best Regards Vera&John
A bug bunch of games. Some "bonus program". 24/7 chat.
Bad customer service. They reopened my account instantly though I disabled it via responsible gaming. The bonuses are bad. the RTP is not ok.
Dear mrnoluck, First and foremost thank you for your review, we are glad to hear feedback from our customers. We apologies if your account was re-opened. Would you like to close your account or has this issue been solved? Our aim is to provide a safe play-environment for our customers and we take responsible gambling very serious. If you would like to have more information, please contact [email protected]. Best regards Vera&John
The customer service is excellent. And the staff seem friendly and a large selection of slots.
Played Thunderstruck 2 which I play a lot on other sites had two bonus spin features I am used to a minimum of £5 and up to once £200 or more on this feature but had pathetic £1 then £2 which is highly unusual.
Vera John Casino offers many games from different software providers. You could find there most popular games and even those which you will see the first time. I made account here at least 4 months ago. When i registered I made a deposit of 20€ and I claimed welcome bonus of 100% match deposit.
I read their terms of bonus first and after that I started to play some of my favorite games. I played with this money a couple of hours but at the end I lost it. I made one more deposit here, but I didn't manage to cash out any winnings.
This casino is great. When you play here you collect coins, more you play more coins you can collect. And when you reached some amount of coins you can buy something in their shop. You can buy free spins on some games, you can transfer it into bonuses or on some high value free spins. I think this is interesting, because i like that my loyalty count. Maybe they could add more other things into this. I transfer some of my coins into free spins. I buy 10 free spins on Starburst game, when I played them I received around 1€ from them, but after that i lost the money. But still better something than nothing at all. They could add more free spins for this coins money.
I trust this casino, I believe that they could have better rating here. I don't know why is low, maybe because they have some complaints, but they are all solved. I think I will play here sometimes in the future, when I will receive some nice offer from Vera John Casino. I also tried live chat support before i registered they were professional and kindly.
I will rate them with 8 stars.
Dear Zeroo, Thank you very much for your pleasant review. It's highly positive and we appreciate the detailed feedback you have given. A loyal player like you is very much appreciated. Best Regards Vera&John
Has anyone had a drama with withdrawals taking to long? In my experience with the casino has been good up until today.
I spoke to a support member who informed me that my withdrawal was being processed by the accounts department and would be available soon. This was at around lunchtime. 6 hours after I requested withdrawal. I did not receive it so I attempted to contact them via live chat once again. They were offline. This continued for hours.
So I emailed support several times and did not receive a reply to any of my emails. Until finally around 7.30pm I received a reply. They informed me that due to it being the weekend it could take over 24hrs. I replied and informed them of my earlier chat with support and 2 hours on I still have not received a reply.
I think the lack of communication on their behalf is what is the most frustrating thing. Has anyone else had a similar drama? If so how long until it was resolved?
Thanks
Dear Shan79 We apologies for any inconvenience caused and we regret if the service provided did not meet your requirements. However, since payments and transactions are handled through external sources, their delays are sadly outside of our control.The withdrawal process usually takes between 3-5 working days for credit card users, and a few minutes for Neteller and Skrill, excluding weekends. Support is always trying to ensure that all customers receive the best service around the clock, so please feel free to voice any further concerns you may have. Best regards Vera&John
I have to admit that during my playing had quite a positive experience here. It is natural that this casino compared to others in this group, and thus bring a realistic conclusion. I can say that this is one of the most professional casino from a combination of platform, which I will list a little later. Despite the fact that the casino is just perfect, I did not feel a lack of originality in any of the other casinos for the simple reason that with such a large number of different software have really seen everything and it's hard to be particularly original.
This is all available, which is currently offered on the Internet and coming from famous factories of online entertainment including: Net Entertainment, Leander Games, Play'n Go, Quickspin, Thunderkick, Yggdrasil Gaming, NextGen Gaming, Bally Technologies, IGT and Betsoft. I have decided mainly for NetEnt games during the test, I started with something larger stakes in Tornado slot machine which is one of the latest titles from NetEnt group, which almost every week out on a new gaming masterpiece. On Tornado slot stakes were generally € 10 per spin so I with a deposit of € 200 after two days on account I had € 450.
Deposit options are also something that the casino ranks among those with the highest number of payment methods, and especially liked the fact that they offer a deposit through Bitcoin currency that is on my internet account very much represented the last year. Despite sharp declines but also increasing strongly believe that many casinos footsteps Vera John Casino and introduce this virtual currency as a standard way of depositing money into accounts all over the world. Customer support is quite correct, in an email to me responded by within a maximum of 10 hours, but it is important that we always go out to meet when you are having some problems with the financial part. My recommendation, play in this casino.
Dear Zelmil83, Thank you very much for providing us your feedback. It's of great value and very much appreciated by the Vera&John team! We currently host games from around 16 different providers, from classic favorites to the hottest new releases, please keep an eye on the website for more new game releases! Best regards Vera&John
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Good selection of games. Bonuses are separated from real money, which is a good thing but they are really low value bonuses most of the times.
There is a lot to dislike about this site. They claim to have the "best loyalty program in the business" but in fact they are probably one of the least rewarding casinos out there when it comes to rewarding loyal customers.
The loyalty shop might be decent if you play for really low amounts, but if you play for anything above 10€ / month it is under all critic. Everything have a wagering requirement of 40 times the bonus amount / amount won on frees pins.
I think it is wrong to claim to have the best loyalty program when they apparently lack a loyalty department, and requests for goodwill is handled by the support. For example; deposited and played through 2500€ in a few days, asked for any goodwill and got offered 10€ with a 40x wager req. That is how much loyalty is worth at this site.
Would not recommend anyone to deposit at this site, considered the other alternatives out there when it comes to rewarding their customers.