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Sun Palace Casino

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Average Complaint Response Time: 3 days
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Average Complaint Response Time: 3 days

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Sun Palace Casino Review

  • 0-24-hour withdrawal time frame
  • Live chat available
  • Games powered by Real Time Gaming
  • Games certified by TST
  • TST audit not visible to the public
  • Few withdrawal methods
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General info & Latest Promos
Website http://www.sunpalacecasino.com
Established 2002
Owner Main Street Vegas Group
Casino Promotion Sun Palace Casino: 400% up to $2000

Sun Palace Casino is a luxurious online casino that gives all the players the chance to gamble in style. The casino uses games from software mega-company Real Time Gaming. They currently hold a gaming license in the jurisdiction of Costa Rica.


If you are a video slot lover, Sun Palace Casino has more than enough games to entertain you. Players can enjoy a variety of different themes, paytables, and exciting features. With nearly 100 games to pick from, you're bound to find the game that's perfect for you, or switch it up every time. Sun Palace Casino also has three-reel slots with varying paytables, with some even having a progressive jackpot.

Table games players have a multitude of different games to select from. In addition to the mainstays of blackjack, roulette, and craps, players can also play a number of unique 21 games, sic bo, casino pokers, and specialty games.

If you're a self-proclaimed video poker junkie, you're certain to get your fix at Sun Palace Casino. All of their video poker games come with generous paytables, flawless animations, and even a double-or-nothing feature. Best of all, you're not limited to just the standard variants; if you're up for a challenge, be sure to try out any of their unique variants, both in single- and multi-hand denominations.


Players need to be able to get in contact with a casino support representative whenever they have any issue. Sun Palace Casino makes this easy. Contact them via the online live chat service either through their website or through the downloadable casino client, and a customer representative will be with you within seconds. You can also give them a call, or send them an e-mail and get a reply within 24 hours.

Security and Fairness

Sun Palace Casino doesn't want you to feel unsafe when playing their games. As such, they have encrypted all communication between their casino and you with 128-bit SSL technology. This mechanism makes it impossible for cyber thieves to steal any sensitive information you send to the casino, whether it is personal or financial in nature.

When playing online, gamblers also deserve to know that they're being dealt a fair game. To alleviate any doubt, Sun Palace Casino has had their games audited by TST, a leading mathematics testing corporation. Although this report cannot be viewed by the general public, RTG has been proven through time to be a reputable software provider.


Casino details
More Casino Details More details
  • Website

  • Software

  • Deposit Methods

    ClickandBuy, MasterCard, Money Order, Neteller, instaDebit, Visa, MST Gift Card, Skrill, Bitcoin, Paysafe Card, SafetyPay, Yandex Money
  • Withdrawal Methods

    ACH, Cheque, Money Order, Bitcoin
  • Withdrawal Times

    EWallets: 0-24 hours

    Card Payments: 10-12 days

    Bank Transfers: 7-12 days

    Cheques: 21-28 days

    Pending Time: 0-48 hours

  • Withdrawal Limit

    Not Stated
  • Affiliate Program

    Mainstreet Affiliates
  • Restricted Countries

    • Afghanistan
    • Asia
    • Australia [1]
      • New South Wales
    • China
    • Cuba
    • Estonia
    • Hong Kong
    • Iran
    • Italy
    • North Korea
    • Puerto Rico
    • Romania
    • Russia
    • Slovakia
    • South Korea
    • Spain
    • Sweden
    • Switzerland
    • Syria
    • Turkey
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

    Download, Instant Play, Mobile, Crypto Casino
  • Manual Flushing

  • RTP

    Not stated
  • Currencies

    US dollars
  • Languages

  • Licences

  • Company

    Main Street Vegas Group
  • Established

  • Live Chat

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Sun Palace Casino Reviews by Players


Write a review
highyes 8 reviews
Reviewed on March 8, 2021


Page loads fast. There's barely anything in it but text but it's something. I can't find any report of it being unfair or sketchy so that's good. The bonus is... a wall of text but It's arranged neatly enough for easy understanding.


Most of my problem stems from the overall ui design. If I'm visiting a casino, the games should be the first thing that I can find from the homepage... But that's not the case. When you do visit the games section, they're laid out from top to bottom, not in dedicated tabs. Yes, it's clean, but navigation is exhausting. I also can't find customer support. I'm not even sure if it has one. I'm not playing on it but I won't say it's bad. Can't find anything that would say that it's sketchy so you do you.
nysdot 1 review
Reviewed on July 19, 2020


Payouts take a long long time, the longest I have ever experienced from any other online casinos. Bonuses have too much play through and I don't even get good answers from their agents.
radscal4 4 reviews
Reviewed on August 9, 2019


Games are fun. Sames as other rtg casinos. Prefer video poker. Some games are not available on the mobile app like playing more than one hand. If you play same game for period of time on poker it will hit.

Like food fight but also not on mobile app.


Trying to get a withdrawal in a reasonable time isnt possible. Been waiting a week and a half and they keep saying they are waiting dow confirmation. No phone number to talk to anyone. Stay away.

I was a high level player and it made no difference. VIP means nothing. No standard for timeframes on withdrawals. Nothing posted and they have a standard phrase they give you everyday. Some emails dont even get answered.

Bonuses use to be 100% now only 50% of what you deposit and you have to play a very high amount to get bonus paid out.

You have to make 3 deposits minimum and you have to ask after each deposit for one.

I have friends who have played and have had the same issue regarding getting their payout in a reasonable timeframes. Other places I play out takes 1 to 4 days and you dont have to wait days for approval.

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