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Sun Palace Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 21 reviews
4.2/10
21 reviews
Complaint Response 38 complaints
3 days avg. 38 complaints
What we like
  • 0-24-hour withdrawal time frame
  • Live chat available
  • Games powered by Real Time Gaming
  • Games certified by TST
What we don’t like
  • TST audit not visible to the public
  • Few withdrawal methods
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Sun Palace Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.sunpalacecasino.com
Established
2002
Licences
Panama Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Download, Instant Play, Mobile, Crypto Casino

Sun Palace Casino is a luxurious online casino that gives all the players the chance to gamble in style. The casino uses games from software mega-company Real Time Gaming. They currently hold a gaming license in the jurisdiction of Costa Rica.

Security and Fairness

Sun Palace Casino doesn't want you to feel unsafe when playing their games. As such, they have encrypted all communication between their casino and you with 128-bit SSL technology. This mechanism makes it impossible for cyber thieves to steal any sensitive information you send to the casino, whether it is personal or financial in nature.

When playing online, gamblers also deserve to know that they're being dealt a fair game. To alleviate any doubt, Sun Palace Casino has had their games audited by TST, a leading mathematics testing corporation. Although this report cannot be viewed by the general public, RTG has been proven through time to be a reputable software provider.

StallCation

Complaints

Read the complaints other players have left for Sun Palace Casino. Learn more about complaints.

Show all complaints
Sun Palace Casino - Trying To Void Legitimate Winnings

Having Played various casinos, I wanted to play one with RTG games so I chose Sun Palace Casino. I made a minimum $25 cash deposit with no bonuses as I like to play with no “strings attached”. The last few spins on 3 Stooges part 2. I won the $383.00 jackpot. I immediately cashed out and received a letter asking for my license and copy of my bank statement. I received the following:

Dear < personal info removed >,

Thank you for contacting us! It is a pleasure to be of your assistance.

This email is to inform you that we successfully received all the documents you sent.

Your withdrawal request is pending now, once it is in Security Department you will receive a phone call of verification from us.

A few hours later I received this letter:

Payout Request Declined

Dear < personal info removed >,

We're sorry, but your MailCheck payout request of $ 390.00 USD for Account ID shoedog20 has been declined.

We thank you for your continued business and are always available if you should have any questions.

Note that they did not give any reason for the decline. I replied back asking for a reason and they claimed they didn’t receive my $25 payment due to a glitch with their processor. So how was I allowed to play? After challenging that I received this confusing letter:

Dear < personal info removed >,

Greetings from MainStreet Vegas Group!

We have just learned from our processor that your initial $25.00 deposit did not go through from your Visa card -9733 and it produced winnings.

In order to honor your payout, please proceed to deposit such amount (this deposit must be valid and duly confirmed by us). Else please provide evidence (banking statement) that the deposit in question was charged to your credit card. Unfortunately, by no circumstances we can deduct it from your winnings; that are also limited to a maximum of 5 times the credit amount used to produce them.

We look forward to hearing from you. Thank you in advance four your cooperation in this matter.

Best Regards,

Alx

I checked with my bank and the deposit went through and was deducted from my account. Finally I got this letter confusing me even more:

Dear Alan,

Thanks for contacting us, in this case as the previous email said, from our end the transaction seems to be decline, now sometimes the

transaction might appear in your card, as pending transaction but this is totally normal and the money should be returning to your account

automatically in around 3-5 days depending on the bank.

For any other question please feel free to contact us via live chat.

It’s obvious to me they are trying to void a legitimate win. any help you can give me would be appreciated.

< personal info removed >

staus Unresolved
$383

Complaint Statistics

Resolved 16
Avg. Amount $ 1,740
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

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Player rating
4.2/10 21 reviews

Top reviews from our players

Love the games. Great graphics. Easy to play. Great selection.

Have been waiting for over 2 months for over $15,000. I have received $4000 (2 payouts) in the last 6 weeks, which I find is totally unacceptable. Their one website page says fastest payout, guaranteed. I beg to differ. I won $700 at another casino and received my money within 6 days. That is the fastest payout on the web. Further each of my credit cards was compromised after sending in the auth forms the 2nd time.

I like the Casino. I won $600 which they had already approved my documents before time. It takes 6 weeks before you get your winnings. I had mine mailed to me and in 6 weeks I received my winnings and deposited it in the bank. Here previously I won $1000, but like a dummy I played it all back. It would be better to get your winnings by way of a bank transfer.

This is an honest site, the only thing I do not like is the length of time it takes to get your winnings. When other Casino's will get you your winnings in 2-7 days!

Live blackjack which is my favorite.
Made deposit of 25$ and won 1000$ in return

Now I've barely just started playing with this casino. And as soon as I hit my $1000 mark I asked for a withdrawal to see if I'd get my money. I asked for my withdrawal about 9 days ago and I'm still waiting. They got my documents and everything.

I've contacted support and they said its going to take up to 2 weeks because one of their system was down or something. If this takes more than a month to get to me via bank transfer, I'm leaving this casino.

It's ridiculous and it should not take that long. They make deposit so simple but when it comes to us taking money they want to take their sweet time with it

Inactive user
9/10

Sun Palace is a RealTime Gaming (RTG), which provides access to the instant game or as a separate download casino platform. New players can start their adventure with the additional credit before they start to play a variety of games. This RTG casino is a solid choice for the table games and the selection now includes blackjack, baccarat, craps, pontoon, roulette, three-card draw, Texas Hold'em Poker, and Caribbean poker variant. There is a large number of slots such as the Three Stooges 2, Builder Beaver, Loch Ness Loot, Ninja Star, the Bulls & Bears. In addition, here you can find video poker, keno and bingo. Although rarely play bingo at this point, many of my friends tell me that it is an unforgettable experience sometimes larger than any casino. However, my passion is the casino and poker, betting a little less.

For players who are registered, Sun Palace provided a rich selection of bonuses on deposits, as well as free spins when a little heat. However, the conditions of the offer can vary, so be sure to read to find out what is currently available. They can learn everything they are interested in reading the FAQ section, which contains answers to some of the most common concerns at the Sun Palace. If that's not enough, you can contact support through e-mail or live chat. Chat is excellent and it is a pleasure to communicate with those people who are responsible for technical support. I see no reason to stop playing here because all you need for a good time, they have. My biggest win, I had on the Aztec Treasure slot machine when I one day earn more than 120 €. Since then mostly play Achilles slot and have a lot of success in it.

Select options and not so great, but the Sun Palace offers Verified by Visa and MasterCard SecureCode protect players who use these credit cards. Other banking methods are Neteller, Money Order, and MST Gift Cards. I use Neteller because there I have the most confidence. Skrill me lately through a lot, and because of that I do not have much more confidence in them as before. I hope this will change in the future, because it should be an alternative when Neteller is not available or is offline. As I said technical support is excellent, but the methods of payment are not numerous. This is sufficient reason to conclude, Sun Palace Casino is an excellent place for great entertainment, RTG games are always welcome in my home. Due to the cold weather comes, I'm sure I'll have more time to hang out with Sun Palace, compared to now.

Game play and live dealer blackjack.

Withdrawal time is ridiculous me and my girlfriend requested a withdrawal it took them 2 months before they asked us for our documents. We provided all the documents and requested a check via Fedex. We got the checks pretty quick within 10 days.

Now here is the problem we both cannot cash our checks till 6/15 !!!
To me that is utter rubbish and b.s we have the checks but we cannot cash them for 5+ months.
Avoid this casino at all cost their are better options out there.

If you have some extra time to spend on line a lot of nerves so you could waste your time on explaining, well voila this casino will be perfect for anyone's who has spare time to wast it on line. When i was reading all the reviews and all the the bad critics about this guys, I was shocked, but the same time laughing. Is it possible for us players to be so naive and deposit somewhere, where they is a huge sign, do not give your money to these guys.

Ok maybe 1 of 1000 players got lucky, got his money, but so far I didn't heard of, well maybe it did but with small complications. When I was searching for some free bonuses, I found this casino with the freebie offering all their players, just to join them and later decide will you deposit or not.

This casino was among the first I found out, because you know how is on the very beginning, you learn from your mistakes. No,no I didn't deposit, but I have played their free chip, even didn't know with whom I am ma dealing with. In that time if anyone told me don't join here, they are bed news, I would probably listen and wouldn't waste my time on them, but that was then and now I know and aware who is who, who should be trusted and who not.

Back then this guys were giving free chip and as I remember I was having difficulties claiming that free chip when on the end I just gave up, why, because of their rude live support, back then I have never met that rude support. Well hope they changed now days, but from all I have read now I really doubt. I have joined this casino, never played there and not sorry for that!

Sun Palace casino. I originally joined it about 2 weeks ago when I saw they were giving 20$ free to new members. After I signed up and tried to claim it, I got info that I wasn't eligible for that offer and only then I understood it was one of those RTG casinos that offer free cash to only UK and Canadian users. I had downloaded their software already and signed up so I decided to make a minimum deposit of 25$. I saw that they have Live dealer games too and I really wanted to try them.

First, hoping to increase my balance, I went to play Aladdin's Wishes for a bit. I placed 0.20$ bets and played 100 autospins. I was lucky enough and within them got bonus round 2 times and both of them was 25 free spins, which is really nice. The free spins paid me once 10$ and the other time it was 15$, so when the autoplay ended I had increased my balance to 38$. Then I continued to play it with 0.40$ bets per spin but as my balance dropped to 30$, I decided to move on to Count Spectacular. I placed 0.25$ bets and after 20 mostly empty spins I got free spins feature. I decided to go with 12 spins with 2x multiplier. This time Dracula was very generous, wilds came often and gave me 45$ win. I know it might seem silly, but right after that I went to live casino. I wanted to have a nice start balance for the live games.

They have live holdem, which is the game I always fall for. The minimum bet was 5$, so I was right that you need a nice balance to play it. Not very surprisingly, it didn't work out and with so high minimum bets I lost all my balance very fast. Of course I was a bit frustrated to see all the money go away so fast, but sometimes you win, sometimes lose, that's just how it is.

Overall I liked this casino. The games didn't lag, they have nice live dealer games, including my favorite, which isn't often. But the bet limits were pretty high, so I'm not sure if I will play there again.

Sun palace casino using software that very popular for players from United States of America, you know, this players did not have many choices where to play and Real Time Gaming casinos almost all that they can get in these times. I am personally not very big fan of Real Time Gaming software, most times I just losing playing their slots, but I think probably reason is that I am playing ultra high variance slots and my luck just still did not come to me.

My last session in Sun Palace Casino was with 100% bonus that I get from this casino, and with deposit 25$ I start playing with 50$. I like most times decide to play high variance games, yes, it is true that I preffer high variance, most times you lose money of course playing such games, but for this when you hit something, it is really big and nice hit. I started from Triple twister video slot, it is one of the best Real Time Gaming slot ever, at least for me, feature when this twister comes on other reels it is something really great and I love it to trigger. After around 50 spins with minimum bet which is 0.5 here, I get feature but it was sick feature since I did not hit so needed to me twister in middle reel for 10 free spins, and payout was lost. I was a bit down, so I opened Pay dirt to try cover my luck back, pay dirt also very high variance game, but I like it, because there is 3 different freespins features and all 3 can pay nice money. I played with 0.25$ bets with something like 30$, but high variance mean that you will lost often, and I lost without hitting feature.

I think Sun Palace deserve 7 stars, it is not bad Real Time Gaming casino, and I never heard anything bad about it.

Sun Palace Casino is powered by Real Time Gaming software, and also I google a bit about this casino before join ( I usually google about casino in which I will play, this is very helpful, and few times save my money, so I suggest you to do the same thing and take care, in this world a lot of bad casinos, and we gamblers should play in best, if you want safest casinos, you can saw them in top-50 list of casinos here, on AskGamblers.).

Anyway, I found many bad reviews of them, many bad comments from users, and of course I decided to myself that I would not give this casino not a single penny, but they offer me 25$ no deposit coupon, so why not, I just can play for free, and it does not eat my own money. If I win than I can withdraw, usually bad Real Time Gaming casinos pay winnings, but pay them long, but I play with free money, so if I win I can wait few weeks with absolutely no problems.

I started with T-rex slot with my 25$ no deposit bonus, and I was surprised because it pay very well, and soon I have 100$ on my balance with bets of 0.5$. After it I decided go to Alladin wishes, but this Asian man did not want to pay me money, and I decided I better play slot which called Achiless, there also was bad run, and when I saw that I have only starting 25$ I just open T-rex again, and this time it just took my money with no time. Anyway I was not sad, this is just no deposit in very bad casino, and I just lose their money.

Obviously I never made any deposits in this casino, and I suggest you the same, better deposit in safe Real Time Gaming casino.
That's all, thank you for reading my review about Sun Palace Casino, now I will give them some marks:
Support: did not test
Withdrawals: did not test
Games selection: B
Bonuses: B

Inactive user

What I wanted to tell you ladies and gentlemen is a casino that tries to take peoples time and money away after an honest amount of playthrough. This applies even on bonuses too. I came to Sun Palace attracted by the $20 no deposit bonus found on an affiliate website I went through NDF where I was still acquainted by the administrators and moderators within the forum before coming to this wonderful website a year later. Just like any casino administrator they have theirs, they offered new players or existing players (should it applies) a variety of bonuses. They could be Free Spins, No Deposits or match bonuses.

At first what I had experienced at first was good luck having been on Real Series Video Slots to be specific for a certain amount of time to reassure me success in getting a payout! My favourite video slots as expected paid out quite well giving me more than what I bargained for. Most of my bets were small to the bets of $0.50, $0.75, $0.80. This of course depended according to the paylines on the video slots. 20 Paylines, 25 Paylines and even 50 Paylines! Just when I thought everything was super it was not! When my playthrough was done after several hours to a day at most I opened up live chat to only find out the same excuses and trash I would here from a roguish casino.

They have first told me I needed to wager a lot more before I can cash out ( I completed my wagering after checking the cashier page under redeem coupon so I know it was done for sure! ) and on the next attempt of opening chat with a different representative after 10 minutes they told me I wagered on games that were "excluded". And on the third attempt this lady claims I have multiple accounts on Sun Palace. Multiple accounts on Sun Palace!? This is my only account! Do you see where I am going with this? It was always a different excuse from a different operator. I knew from that moment on this is the end of the road to be lucky....at least for this casino anyways. Next thing I know I was logged out of my account thinking it was an error but really it was the casino that refused to give me access. A few moments later I received an email stating my account is closed for the said reasons above. I could say this is just a waste of time because if I made a deposit here in Sun Palace that would have been much more unlucky like a hurricane destroying everything in it's path while sweeping up objects.

For all you RTG fans do not get caught in this hurricane! You will only be going around this time wasting hurricane that is this casino!

A 2 out of 10 for Sun Palace!

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