Page 2 – Player Reviews for Sun Palace Casino

Love the games. Great graphics. Easy to play. Great selection.

Have been waiting for over 2 months for over $15,000. I have received $4000 (2 payouts) in the last 6 weeks, which I find is totally unacceptable. Their one website page says fastest payout, guaranteed. I beg to differ. I won $700 at another casino and received my money within 6 days. That is the fastest payout on the web. Further each of my credit cards was compromised after sending in the auth forms the 2nd time.

I like the Casino. I won $600 which they had already approved my documents before time. It takes 6 weeks before you get your winnings. I had mine mailed to me and in 6 weeks I received my winnings and deposited it in the bank. Here previously I won $1000, but like a dummy I played it all back. It would be better to get your winnings by way of a bank transfer.

This is an honest site, the only thing I do not like is the length of time it takes to get your winnings. When other Casino's will get you your winnings in 2-7 days!

Live blackjack which is my favorite.
Made deposit of 25$ and won 1000$ in return

Now I've barely just started playing with this casino. And as soon as I hit my $1000 mark I asked for a withdrawal to see if I'd get my money. I asked for my withdrawal about 9 days ago and I'm still waiting. They got my documents and everything.

I've contacted support and they said its going to take up to 2 weeks because one of their system was down or something. If this takes more than a month to get to me via bank transfer, I'm leaving this casino.

It's ridiculous and it should not take that long. They make deposit so simple but when it comes to us taking money they want to take their sweet time with it

Sun Palace is a RealTime Gaming (RTG), which provides access to the instant game or as a separate download casino platform. New players can start their adventure with the additional credit before they start to play a variety of games. This RTG casino is a solid choice for the table games and the selection now includes blackjack, baccarat, craps, pontoon, roulette, three-card draw, Texas Hold'em Poker, and Caribbean poker variant. There is a large number of slots such as the Three Stooges 2, Builder Beaver, Loch Ness Loot, Ninja Star, the Bulls & Bears. In addition, here you can find video poker, keno and bingo. Although rarely play bingo at this point, many of my friends tell me that it is an unforgettable experience sometimes larger than any casino. However, my passion is the casino and poker, betting a little less.

For players who are registered, Sun Palace provided a rich selection of bonuses on deposits, as well as free spins when a little heat. However, the conditions of the offer can vary, so be sure to read to find out what is currently available. They can learn everything they are interested in reading the FAQ section, which contains answers to some of the most common concerns at the Sun Palace. If that's not enough, you can contact support through e-mail or live chat. Chat is excellent and it is a pleasure to communicate with those people who are responsible for technical support. I see no reason to stop playing here because all you need for a good time, they have. My biggest win, I had on the Aztec Treasure slot machine when I one day earn more than 120 €. Since then mostly play Achilles slot and have a lot of success in it.

Select options and not so great, but the Sun Palace offers Verified by Visa and MasterCard SecureCode protect players who use these credit cards. Other banking methods are Neteller, Money Order, and MST Gift Cards. I use Neteller because there I have the most confidence. Skrill me lately through a lot, and because of that I do not have much more confidence in them as before. I hope this will change in the future, because it should be an alternative when Neteller is not available or is offline. As I said technical support is excellent, but the methods of payment are not numerous. This is sufficient reason to conclude, Sun Palace Casino is an excellent place for great entertainment, RTG games are always welcome in my home. Due to the cold weather comes, I'm sure I'll have more time to hang out with Sun Palace, compared to now.

Game play and live dealer blackjack.

Withdrawal time is ridiculous me and my girlfriend requested a withdrawal it took them 2 months before they asked us for our documents. We provided all the documents and requested a check via Fedex. We got the checks pretty quick within 10 days.

Now here is the problem we both cannot cash our checks till 6/15 !!!
To me that is utter rubbish and b.s we have the checks but we cannot cash them for 5+ months.
Avoid this casino at all cost their are better options out there.

If you have some extra time to spend on line a lot of nerves so you could waste your time on explaining, well voila this casino will be perfect for anyone's who has spare time to wast it on line. When i was reading all the reviews and all the the bad critics about this guys, I was shocked, but the same time laughing. Is it possible for us players to be so naive and deposit somewhere, where they is a huge sign, do not give your money to these guys.

Ok maybe 1 of 1000 players got lucky, got his money, but so far I didn't heard of, well maybe it did but with small complications. When I was searching for some free bonuses, I found this casino with the freebie offering all their players, just to join them and later decide will you deposit or not.

This casino was among the first I found out, because you know how is on the very beginning, you learn from your mistakes. No,no I didn't deposit, but I have played their free chip, even didn't know with whom I am ma dealing with. In that time if anyone told me don't join here, they are bed news, I would probably listen and wouldn't waste my time on them, but that was then and now I know and aware who is who, who should be trusted and who not.

Back then this guys were giving free chip and as I remember I was having difficulties claiming that free chip when on the end I just gave up, why, because of their rude live support, back then I have never met that rude support. Well hope they changed now days, but from all I have read now I really doubt. I have joined this casino, never played there and not sorry for that!

Sun Palace casino. I originally joined it about 2 weeks ago when I saw they were giving 20$ free to new members. After I signed up and tried to claim it, I got info that I wasn't eligible for that offer and only then I understood it was one of those RTG casinos that offer free cash to only UK and Canadian users. I had downloaded their software already and signed up so I decided to make a minimum deposit of 25$. I saw that they have Live dealer games too and I really wanted to try them.

First, hoping to increase my balance, I went to play Aladdin's Wishes for a bit. I placed 0.20$ bets and played 100 autospins. I was lucky enough and within them got bonus round 2 times and both of them was 25 free spins, which is really nice. The free spins paid me once 10$ and the other time it was 15$, so when the autoplay ended I had increased my balance to 38$. Then I continued to play it with 0.40$ bets per spin but as my balance dropped to 30$, I decided to move on to Count Spectacular. I placed 0.25$ bets and after 20 mostly empty spins I got free spins feature. I decided to go with 12 spins with 2x multiplier. This time Dracula was very generous, wilds came often and gave me 45$ win. I know it might seem silly, but right after that I went to live casino. I wanted to have a nice start balance for the live games.

They have live holdem, which is the game I always fall for. The minimum bet was 5$, so I was right that you need a nice balance to play it. Not very surprisingly, it didn't work out and with so high minimum bets I lost all my balance very fast. Of course I was a bit frustrated to see all the money go away so fast, but sometimes you win, sometimes lose, that's just how it is.

Overall I liked this casino. The games didn't lag, they have nice live dealer games, including my favorite, which isn't often. But the bet limits were pretty high, so I'm not sure if I will play there again.

Sun palace casino using software that very popular for players from United States of America, you know, this players did not have many choices where to play and Real Time Gaming casinos almost all that they can get in these times. I am personally not very big fan of Real Time Gaming software, most times I just losing playing their slots, but I think probably reason is that I am playing ultra high variance slots and my luck just still did not come to me.

My last session in Sun Palace Casino was with 100% bonus that I get from this casino, and with deposit 25$ I start playing with 50$. I like most times decide to play high variance games, yes, it is true that I preffer high variance, most times you lose money of course playing such games, but for this when you hit something, it is really big and nice hit. I started from Triple twister video slot, it is one of the best Real Time Gaming slot ever, at least for me, feature when this twister comes on other reels it is something really great and I love it to trigger. After around 50 spins with minimum bet which is 0.5 here, I get feature but it was sick feature since I did not hit so needed to me twister in middle reel for 10 free spins, and payout was lost. I was a bit down, so I opened Pay dirt to try cover my luck back, pay dirt also very high variance game, but I like it, because there is 3 different freespins features and all 3 can pay nice money. I played with 0.25$ bets with something like 30$, but high variance mean that you will lost often, and I lost without hitting feature.

I think Sun Palace deserve 7 stars, it is not bad Real Time Gaming casino, and I never heard anything bad about it.

Sun Palace Casino is powered by Real Time Gaming software, and also I google a bit about this casino before join ( I usually google about casino in which I will play, this is very helpful, and few times save my money, so I suggest you to do the same thing and take care, in this world a lot of bad casinos, and we gamblers should play in best, if you want safest casinos, you can saw them in top-50 list of casinos here, on AskGamblers.).

Anyway, I found many bad reviews of them, many bad comments from users, and of course I decided to myself that I would not give this casino not a single penny, but they offer me 25$ no deposit coupon, so why not, I just can play for free, and it does not eat my own money. If I win than I can withdraw, usually bad Real Time Gaming casinos pay winnings, but pay them long, but I play with free money, so if I win I can wait few weeks with absolutely no problems.

I started with T-rex slot with my 25$ no deposit bonus, and I was surprised because it pay very well, and soon I have 100$ on my balance with bets of 0.5$. After it I decided go to Alladin wishes, but this Asian man did not want to pay me money, and I decided I better play slot which called Achiless, there also was bad run, and when I saw that I have only starting 25$ I just open T-rex again, and this time it just took my money with no time. Anyway I was not sad, this is just no deposit in very bad casino, and I just lose their money.

Obviously I never made any deposits in this casino, and I suggest you the same, better deposit in safe Real Time Gaming casino.
That's all, thank you for reading my review about Sun Palace Casino, now I will give them some marks:
Support: did not test
Withdrawals: did not test
Games selection: B
Bonuses: B

What I wanted to tell you ladies and gentlemen is a casino that tries to take peoples time and money away after an honest amount of playthrough. This applies even on bonuses too. I came to Sun Palace attracted by the $20 no deposit bonus found on an affiliate website I went through NDF where I was still acquainted by the administrators and moderators within the forum before coming to this wonderful website a year later. Just like any casino administrator they have theirs, they offered new players or existing players (should it applies) a variety of bonuses. They could be Free Spins, No Deposits or match bonuses.

At first what I had experienced at first was good luck having been on Real Series Video Slots to be specific for a certain amount of time to reassure me success in getting a payout! My favourite video slots as expected paid out quite well giving me more than what I bargained for. Most of my bets were small to the bets of $0.50, $0.75, $0.80. This of course depended according to the paylines on the video slots. 20 Paylines, 25 Paylines and even 50 Paylines! Just when I thought everything was super it was not! When my playthrough was done after several hours to a day at most I opened up live chat to only find out the same excuses and trash I would here from a roguish casino.

They have first told me I needed to wager a lot more before I can cash out ( I completed my wagering after checking the cashier page under redeem coupon so I know it was done for sure! ) and on the next attempt of opening chat with a different representative after 10 minutes they told me I wagered on games that were "excluded". And on the third attempt this lady claims I have multiple accounts on Sun Palace. Multiple accounts on Sun Palace!? This is my only account! Do you see where I am going with this? It was always a different excuse from a different operator. I knew from that moment on this is the end of the road to be lucky....at least for this casino anyways. Next thing I know I was logged out of my account thinking it was an error but really it was the casino that refused to give me access. A few moments later I received an email stating my account is closed for the said reasons above. I could say this is just a waste of time because if I made a deposit here in Sun Palace that would have been much more unlucky like a hurricane destroying everything in it's path while sweeping up objects.

For all you RTG fans do not get caught in this hurricane! You will only be going around this time wasting hurricane that is this casino!

A 2 out of 10 for Sun Palace!

Sun Palace casino is a perfect example of an online casino, which is better to avoid! Although it is powered by one of my favourite gaming software – RTG, unfortunately, that is the only good feature it possesses. There is not a single place in this casino where to thrust your hand and not to smell the stink of the deceit! Damn, I hate this casino and now I will tell you why!

Everything began last year, when I was in a period of complete madness and for less than a half an year I made so many mistakes with the casinos I registered and played into, that even now I still pay for it! I called that period my “pirate/rogues adventure”, because I have done my best to taste the bitterness of almost every known scam casino you can heard of!:) And this hole – Sun Palace, along with the other three from its family, are just a drop in the cup of bad emotions I had!
The support --- absolute disaster! This is the only casino I was disconnected from live chat session by their representative, when I started to ask for exact answers to my questions, concerning my money! To get a notice from their e-mail support is the same as to wait a phone call from someone dead! An the “toll free” phone is a real classic – better not use it, unless you are planning to become a donor of the casino “for free”!:)

The bonuses --- my head was about to explode when I began to read the terms and conditions. So many warnings, so many restrictions, so many forbidden actions that I thought to myself that these guys are making me a huge present and I am supposed to look after them till they are alive!:) But the real drama began when I asked the support whether their welcome bonus is cashable or not! OMG, I laughed with tears! It took me only 20 minutes to explain them what does a “cashable bonus” means, although I am 1000000000% sure they were knowing that preciously well!:) Real actors, you can have real fun with their support!:)

The finance matter --- if you don’t have an e-wallet account you are in a trouble, although I had such, but this fact didn’t stopped them to make me crazy in just one week! The funny picture here is that I was lucky and managed to hit some decent winnings, but when I issued my withdrawal suddenly my luck disappeared! I was accused of being a bonus abuser (even now, after so many years and so many casinos I have tried, I still do not know what this sh*t means!:)), because I was trying to withdraw before I have cleared my bonus wagering requirements. And I was in a big trouble because my account was locked immediately and it was really hard for me to defend in any way. It took me an enormous amount of energy and nerves to explain these rascals that yes, I used a no deposit bonus indeed, but I lost it down to the last cent, and once it is lost I do not owe any wagering, and I made my first deposit, with whom I won after that and so on and so on! Anyway, after a month and 37 e-mails, one of their managers finally agreed with my position and promised to send me the money and to reopen my account. Well, the account was opened in no time, but the money… I suppose they are still having troubles crossing the Panama Channel, I suppose! 125 brand new green dollars looking for a ship to Bulgaria – what a joke!:):):)

So, to summarize I will use some simple rating scores:
Support: 2/10
Software: 9/10
Security: 5/10
Finance: 1/10
Bonuses: 1/10
Terms&Conditions: 1/10
Overall: Avoid this casino! Far away from the minimum standards!
Well that is it from me now:). Thanks to Askgamblers.com for giving me the opportunity to share my story! And always remember: “You can not break the casino bank, but it is worth trying!