Ag Awards

Sun Palace Casino - 20 business days later still waiting for $70 payment to Neteller

Complaint Info
Disputed casino Sun Palace Casino
Reason Delayed payment
Amount $ 70
Posted on April 12, 2018

I used the start-up bonus without a deposit, I had 420 $ after the turn, but according to the rules, it was reduced to $ 70, I was counting on a long period of withdrawal but what is happening is impossible. This is the first time I've seen this kind of thing in many casinos, whether it was a no deposit bonus or the casino deposit was based on the payoff date or it was able to inform me when I got the money. Before playing in any casino I check their ratings on your site, which is very pricey ... After almost a month of waiting, my patience has ended so I turn to you with a request for helpPayout ordered 20 working days ago on the neteller, initially I was informed that the whole process will last 5-7, then 12-15 now the second time I receive information that it will take a few days and are unable to inform me when exactly I will get the money .. laughter.

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