Springbok Casino

Item: Springbok Casino
Rating: 1
Author: Sharon D.

Springbok Casino

The casino is terminated.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 28 reviews

5.8/10

28 reviews

Complaint Response 12 complaints

2 days avg. 12 complaints

What we like

Large array of all types of games from RTG
Available in downloadable and instant-play formats
Many games available on the iPhone, iPad, and Samsung Galaxy
24/7 support through live chat, South African toll-free phone, international phone, and email
Safeguarded with SSL encryption
Proven fair by TST

What we don’t like

Pending period for withdrawals 72-96 hours
48-72 hours timeframe for payments via e-wallets

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Sharon D.

Springbok Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.springbokcasino.co.za

Established

2012

Licences

Curacao Gaming Control Board

Affiliate Program

Springbok Casino Affiliates

Languages

English

Casino Type

Download, Instant Play, Mobile

Deposit Methods

Payz, MasterCard, Neteller, Visa, Skrill, Wire Transfer

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Neteller, Skrill

Withdrawal Fees

Currencies

South African Rand

Pending Time

72-96 hours

Withdrawal Times

E-Wallets 48-72 hours
Bank Transfers 10-20 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

RTG

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

FAQ Section

Suggest an edit

Springbok Casino is an online casino with numerous types of slots and games and a sleek green theme. Although it is mostly focused on players in South Africa, residents of most countries are welcome to join. It features the full line of games from RTG, including many large progressives. Players can even play many of the games on their smartphones and tablets. Springbok Casino is licensed by the government of Curacao.

Restricted Countries

Springbok Casino is unable to accept players from the United States or any country where online gambling is prohibited by law.

Mobile Gaming

A growing number of Springbok Casino's games are available on most iOS and Samsung Galaxy devices. Players can get instructions on accessing the mobile casino simply by clicking on the "Mobile" link on the Springbok website.

Security and Fairness

Springbok Casino always uses SSL encryption whenever private information is required. This advanced technology ensures that sensitive details, such as banking information and login data, are not seen by anyone.

The RTG platform used at Springbok Casino is routinely audited by TST, a leading independent mathematics testing firm. These independent tests continue to show that the platform offers a genuinely random gaming environment.

Support

Springbok Casino support representatives can be reached by toll-free South African phone, international phone, and live chat 24/7. This ensures that players can get the help they need fast no matter when they like to play.

Games

Being a RTG casino, slot lovers have more than 100 different games to choose from at Springbok Casino. These include RTG's famous Reel Series of video slots, with fun themes like Crystal Waters slot, Naughty or Nice slot, Achilles slot, Bulls and Bears slot, and many more. Several large progressives are also available, including Jackpot Cleopatra's Gold and Shopping Spree 2 slot. Three-reel games like Bank On It slot, Sevens and Stripes slot, and Lucky Lightnin slot are also included in the lobby.

Springbok Casino's selection of table games is one of the most diverse around. Blackjack players can try their luck in variants like standard Blackjack, European Blackjack, Face Up 21, Match Play 21, Super Fun 21, and Pontoon. Roulette variants include American, European, French, and Multiplayer. Other games include three types of Caribbean pokers, Vegas Three Card Rummy, Craps, Sic Bo, Baccarat, Texas Hold'em Bonus Poker, Pai Gow Poker, and more.

Springbok Casino also has an impressive array of video poker games, both in single-hand and multi-hand denominations. Choose from classics like Jacks or Better and Deuces Wild or go for something a bit more unique like Pick ‘em Poker or Double Jackpot Poker.

Players can try their luck in Springbok Casino's specialty games, too. These include 7 Stud Poker, Bonus Bingo, and Keno.

Complaints

Read the complaints other players have left for Springbok Casino. Learn more about complaints.

Show all complaints

Submit complaint

Withdrawal not received after 7 days

I made a withdrawal of R1250 on 26th July 2026 but it is still showing under review. I tried to contact Customer support but they are not registering my complaint and keep on asking to wait. They keep on updating the review date everyday but not giving any information why payment is delayed. I was told I will receive the payment in 2-3 business days but its been more than 7 days now, I have not received the payment. Can you please help me with this?

Resolved

₹1,250

Formal Complaint Against Springbok Casino

Dear AGCCS

I am formally lodging a complaint against Springbok Casino, operated by Quadgreen N.V., licensed under Curaçao Gaming Licence No. 8048/JAZ, regarding the unfair, unreasonable, and ongoing restriction of my lawful winnings and the casino’s failure to reinstate my withdrawal limits as promised.

On 14 August 2025, when attempting to withdraw my winnings of R 140,012.59, I received an error message indicating that my weekly withdrawal limit had been unilaterally reduced to R 3,000 per week. This decision was not communicated to me beforehand. When I contacted Springbok Casino’s support team, I was merely informed that the limit had “been changed,” without any explanation or rationale.

This reduction directly contradicted written and verbal assurances I had previously received:

On 11 August 2025 at 07:55 AM, I received an email from Raphael ([email protected]) explicitly stating: “You are welcome to withdraw up to R 25,000 per week.”

On 10 August 2025 at 12:45 PM, during a live-chat session with Shadiese, I asked whether the weekly withdrawal limit would ever decrease, and she confirmed: “The limit should stay the same.”

Copies of this email and chat transcript can be provided.

Because of this arbitrary change, I would have been forced to wait approximately eleven months to receive my full winnings. This is unreasonable, unjust, and inconsistent with the representations made by Springbok Casino staff. Their conduct breaches principles of good faith, fair dealing, and transparent communication expected of a licensed operator.

After I officially lodged a written complaint with Springbok Casino on 1 October 2025, I received a response two weeks later on 14 October 2025 confirming that my withdrawal limits would be reinstated to R 25,000 per week. However, as of 28 October 2025, this reinstatement has still not occurred. I have only been able to withdraw in incraments of R3000 with a to date amount of R110,012.59 remaining as my withdrawable balance.

Since that date, I have followed up with the casino’s support team both via their website and by email almost daily. Their most recent replies claim that a “technical issue” is preventing reinstatement of my limit and that it is being worked on. Yet, after two weeks, there has been no resolution, progress, or transparency.

I therefore respectfully request that the AGCCS investigate whether Springbok Casino (Quadgreen N.V.) has breached its licensing obligations and fair-play principles by:

Arbitrarily altering withdrawal limits without notice or justification.

Misleading customers with contradictory staff assurances.

Failing to honour a written commitment to reinstate the withdrawal limit.

Using an undefined “technical issue” as ongoing grounds for withholding lawful winnings.

I am a South African player, and the National Gambling Board of South Africa has confirmed that Springbok Casino operates without a South African licence. I have also subsequently asked Springbok Casino on several occasions to provide me with their ADR details which they won't adhere to. Additionally, I have also lodged a formal complaint with the Curaçao licensing authority under whose jurisdiction this operator falls.

Please aware that I can supply various documents as supporting evidence via email. I was unable to find the section on this complaint form to upload these documents to.

These include:

Copy of Raphael’s email (11 Aug 2025)

Copy of chat with Shadiese (10 Aug 2025)

Balances of winnings.

Screenshots of withdrawal attempts and system errors (Both pre- and post withdrawal limits were changed indicating that they are still currently not amended).

Emails confirming reinstatement (14 Oct 2025)

As well as follow-up correspondence with support teams (dated from the issuing of the complaint, follow up emails, confirmation of reinstatement of withdrawal balances, emails requesting this be mitigated and the failure to do so. (The most recent of which was yesterday 27 October 2025).

I appreciate your attention to this urgent matter and please ask that you will kindly aid me in seeking a resolution.

Kind regards,

< personal information removed >

Resolved

R110,013

Verification process delayed

I received a bonus letter in the post on November the 22 of November with a R150 no deposit bonus and withdrawal can only be made once I have reached R750. I played for the week and on the 29th I won about R1500 when pressing the withdrawal R755 was deducted and I only could withdraw R745, then I had a problem with my withdrawal and contacted chat they send me an email whereby need to submit my documents to get verified. I did so immediately days passed and I emailed asking they knowledge they have received my email with no response. I contacted chat and they advised I to wait as they will contact me should my documents be verified. On the 3de December I received an email saying I need to take a selfie with me holding my Id document which I did immediately and again no response a few days later I contacted chat and they said they received my photo I must just wait till they contact me should my documents verify. Its been ten days now and still no respond from the customer service. I don't know who to contact from Springbok casino anymore as I don't get any response back, can you please assist me with getting my winnings. Thank you.

Resolved

₹745

Stalling payout with too long of a verification process

I believe you know the deal. I played at Springbok Casino on 7/17, with a bonus that was emailed to me. I received R850, for having made a qualifying deposit in July. I met the playthru, and proceeded to request a withdraw. I was unable to make the request ; evidently, you must have your documents verified before you can even make a withdraw request. I immediately sent my identification documents.

Per usual, I heard nothing back. I spoke with chat, and sent multiple emails, since; requesting they verify my documents so I can begin the withdraw process. Today, before I went ahead with this complaint, I thought I would give it one last try. The chat agent stated, since I resubmitted documents with my email query, it would be another 3-5 days before my documents could be verified. These are textbook stall tactics. AG, could you please assist in getting my winnings. I can send any documents upon request.

Resolved

₹850

Casino canceled the first win

Hello . 05/10/2019 I make a deposit. R150. I'm assigned a R225 coupon. maximum output R 1500. by condition of the bonus. I played it successfully. available for conclusion R 900. 10/20/2019 I make a second deposit of R150 I am assigned R 250 + R 1000. maximum output R 2500. I played it successfully. 2500 available for the second coupon. The total amount of R 3400 is available for withdrawal. Request for withdrawal R 3400 winnings from two deposits. I was paid only R 2500, the winnings from the first deposit were debited. My claim is R900.

Resolved

Self exclusion agreement not respected

Hi
I submitted my self exclusion form to Springbok casino January 2018. In the self exclusion form it stated that the account cant be open even if i ask for it to be opened again. I wanted the account to be permanently closed. They couldn't but they can close it for a certain time. I chose 100 years.
The account was closed as a requested! I had/have a gambling problem. The first time i had a relaps and wanted to gamble, the casino open my account witk no question asked and i started gambling again. I lost a lot of money.
My problem is how can they open my account if i had submitted a self exclusion form???
What is the use of the self exclusion then??
I did ask for the casino to provide me with a day to day list of all my deposits and pay outs. They said they cant. I cant believe it. They must have records. I want to see how much i lost in that time. From when i submitted the self exclusion form untill now!!!
I am very angry at the casino. They didnt help me when i wanted to quit.
What can i do?

Unresolved

Declines payment despite acting as per their advice

Good day. So this is what happened. I got a R500 bonus on 16 November 2018 from springbok casino as I had previously deposited and played on their casino. I then loaded my bonus and started playing. I realised that I couldnt withdraw the money and then sent an email to there customer care. This is the response I got : Dear Nikita,

Thank you for making Springbok your gaming choice!

Thank you so much for your message.

I just checked your account.

I can see that you redeem a coupon. After enjoying your free bonus, I advice you to make a deposit. You are only allowed to use 2 free bonuses after your last deposit.

Before requesting a withdrawal, you need to finish the playthrough.

Playthrough is the amount you need to wager, before you can withdraw winnings. The total amount of bets you make must add up to the playthrough, it does not matter if you win or lose on the bet.

You can check playthrough in the cashier section of the casino, when you click on your balance. In this moment your playthrough is R19,392.00.

I hope you understand now,

I completed the playthrough and then as advised by the email above I then loaded money onto my account to claim another bonus. However I played the deposit as well as the deposit out and was left with the original amount that I had built up before depositing and claiming the second bonus.

I then requested the withdraw of R1500 and was rejected due to the fact that I had loaded an amount on my account and claimed another bonus. However this is in contradiction to the email above where I was advised to make a deposit and that I would be able to claim 2 bonuses.

Resolved

Closed my account after successful verification

I joined Springbok casino on the 21/02/2016. Since then, on the 10 March 2016, while on the chat service I was just told my account was closed for responsible gambling reasons. I was really puzzled. But the reason was because I had closed my gambling account with there sister casino named thunderbolt. Firstly, I was not aware that Springbok Casino and Thunderbolt Casino were related. Furthermore, since 21/02/2016, Springbok Casino had regarded me as VIP customer and my deposits were accepted largely for an amount between R35000 to R40000. They accepted each and every deposit. Furthermore I sent my verification documents on 26/02/2016 and it was confirmed verified by Nick on 28/02/2016 (proof attached). Now almost 2 weeks later they closed my account due to my closure of my account with there sister company. My documents were given quite early so they should have picked up my history with there sister company upon registration and during verification. My documents that I submitted for verification was approved. My verification documents were my ID, marriage documents, proof of address, Credit card authorisation Form, copies of bank cards (proof attached). After receiving so many of my deposits for thousands of rands they then close my account on 10 March 2016. They should have not have allowed me to register in the first place and secondly, during the verification of my account in February, they should have denied and rejected my verification. I now request that every single deposit I made be deposited back to my bank account. If they rejected me weeks later then they should never have used my deposits for financial gain. Please ask.gamblers.com please assist me expediting my complaint. Thank you, Jennitha

Resolved

R35,000

Delayed payment for weeks

I requested withdrawal on 26 December 2015 which has up to today not been paid out. I sent various emails with no reply from anyone and had frequent discussions with consultants whereby payment was confirmed every time. But no payment. When I checked today, I saw that they transferred the money back into my casino account and told me I need to request a withdrawal again! That is very unprofessional and unaccepted! I requested an immediate EFT - but was told it has to be processed and then paid out and I will have to wait again between 2 - 15 days. I have waited since 26 December 2015 - is that not long enough?? Can you PLEASE ASSIST and expedite my payment.

Resolved

No payment in the said timeframe

I have asked for payout but they are stalling the payment. Chatted to them how many times and excuses everytime.

Resolved

R300

Springbok Casino Complaint Stats

Resolved 11 / 12

Avg. Amount $771

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player Rating

5.8/10 ● 28 reviews

Top reviews from our players

szirtisas

11 years ago

4/10

I tried much real time gaming casino but I didn’t play on their casino. I saw Springbrook casino offer some no deposit bonus so I wanted to know more from them. I made a research from them and I didn’t see many bad thing about them so I decided to try this no deposit bonus. They offered the bonus in zar currency, honestly I didn’t know one zar is how much euro but they only use this currency.

I found a gambling forum where they give 20 free chip to play without a deposit. I decided to register; they have instant play and downloadable version of the casino. Usually I much like the downloadable casinos so I downloaded it. They have the typical real time gaming platform with some design modifications but it worked fast. After I downloaded I created my account and logged in. My bonus can be redeemed at the cashier and I successfully claimed it. For the safety I asked the live support about the bonus details and she informed me everything is fine I only had to wager my bonus money to I able to make a withdraw. I decided to play on my old friends, I started at the golden lotus video slot.

My luck was with me on the first half hour because I won a lot zar about 350 but I didn’t know how much money is it. I changed the slot to the count spectacular and played another half hour until I lost the no deposit money. I didn’t deposit here because this currency is very strange for me and I like to play with understandable currencies. From this time I saw some players have bad experience about them so I thanks for the no deposit but I will no deposit.

nikita11

12 years ago

6/10

This one is from real time gaming and RTG has made a very good impression on me in last year and i played on a lot of casinos from this platform and almost all of them turned out to be so i decided to join this one as well. They gave me a no deposit bonus but that was in Rand and i have always played in US dollars casino so for a change i went on with this. They have a very slow support staff and do not even have a live chat. And now live chat is a necessity and the other forms are too slow. And i was the most disappointed with the support staff.

I lost the no deposit bonus because someone else was playing on my behalf and that stupid buddy lost it all in 30 minutes . He thought that he would earn millions only from golden lotus. The variance was very high and he did not understand what to do so under pressure he tilted and lost it all. Then i made a deposit on this casino and got a match up bonus for the deposit and it was 300%. I had deposited 100 rands and got 300 from the casino .

Now i took over and started with vulcano and was betting the minimum and the variance was so high that for almost 15-20 spins i did no win a single penny. Then some scatters and features hit and got some money . i did not see a single multiplier when i was playing with this casino site. I lost all the money i had deposited as well . I think the only thing to be blamed is the crazy variance and nothing else. I wish i had just stopped after losing the NDB but i had not played with it so risked my money again. I would rate them 5 out of 10.

LilianInThaHouse

12 years ago

7/10

Springbok casino is one of the rare casinos in which you get to play in south African valute – Rand. Whats interesting is the fact that this casino doesn't offer live chat support.But I am convinced that they had live chat support earlier. I think I contacted them via live chat in one occasion. Back in the time I joined this casino they had a bonus offer of 100 rand's with a wager of 60x bonus and 500 rand's max cash out. With a little luck I managed to meet the wager requirements and had 500 rand's to cash out. Unfortunately 500 rand's is only about 30 euros. The documents verification process is a bit longer than other casinos I had withdrawals in.

Later I had a few more withdrawals of 500 rand's in this casino. The interesting fact is that I have made a deposit here only once with the minimum 25 rand's. I managed to make withdrawals thanks to the no deposit bonuses and free spins bonuses. I have to say that this casino is very generous when it comes to no deposit and free spins bonuses. Almost every week there is an offer for free spins for some game. Also every weekend they offer a no deposit bonus of 500 rand's. You can get this no deposit bonus if you make 3 deposits over the weekend. This looks as a very interesting offer which I haven’t taken advantage of but I will in the future.

Springbok casino also has to offer interesting tournaments where with a little luck you can win some money. Two of those tournaments have free entry. One of them repeats every week and the other every month. Beside these 2 free tournaments there are a number of tournaments with deposit entry.
Overall a very rich offer for a RTG casino.

tavanloc

12 years ago

1/10

i got R150$ bonus, and then i win R400$ bonus. Then they said i am from a country that i would not be acceptable, and then they took that from me. I spent hours to play, and at last ....fking them

zbjeles

12 years ago

8/10

Today when I saw Springbok Casino on askgamlers list of casinos I was very happy and decided to write a review about this casino and share my experience with you. Springbok uses RTG software which is a great software provider with a big choice of slot and other games but I am careful when it comes to casinos that use this software because of some bad previous experiences. The first time I played here I used a no deposit bonus of 100 rands ( rand is a volute from South Africa ) and after I met the wager requirements I had a 500 rands payout. I got the money on my Skrill account 5-6 days later after I sent the requested documents ( including a picture of me holding my ID in my hand ) and made a minimum deposit of 25 rands which is less than 2 euros. Later I had another dozen of withdrawal demands and I never had any problems. The money was always on my Skrill account after 4-5 work days. The bonus offer isn’t so bad.

The casino will offer a no deposit bonus and free spins and there are the standard deposit bonuses that the casino offers during the weekend. The wager demands for no deposit bonuses and free spins are 60x bonus and for deposit bonuses are 30x bonus + deposit. I must say that I am very happy with their live support which I contacted several times. Live chat is always available and friendly and if you use mail support you will get an answer no later than an hour if you sent the mail during a work day.

Overall: This is one of the safest casinos when it comes to RTG software casinos. I’m a big fan of RTG video poker games and their video poker games have a good payout percentage. For Springbok Casino I give a high 8 out of 10 and strongly recommend it because believe me this is one safe casino.

bogdangy

12 years ago

5/10

I was searching for a good deposit bonus to play my money left in my skrill account but I had some problems finding a good deposit bonus because I played at almost all online casinos! So I found this casino on askgamblers,I created my account and I made my deposit of 20 euro via skrill!I received another 20 bonus with only 30 times wagering requirements!I was very happy with the bonus conditions but later I was disappointed because of their slot games from RTG,because I don’t like so much this kind of slots!

I decided to play the flash version of the casino and I liked because it has no lag when I am playing slots! I saw that they have other casino games like roulette,craps,video poker and many others but I am not playing this kind of games! I decided to play Golden Lotus slot because I like the symbols and the scatters!I managed to catch the free spins 5 times but the biggest win was only 9 euro,not a very good win in my opinion! I didn’t had fun because the slots from Microgaming and Netent missed me and also because I didn’t managed to complete the wagering requirements of only 30 times!

I will try to rate this casino,it is a good casino but I don’t like the RTG games so I will give a 7 for this!The payment methods are acceptable,I used skrill to make my deposit, everything was ok so I will give a 9! The support will receive only 8 because they only have e-mail and phone support,the live chat is missing! Overall it is a good casino if you like the RTG games, they have low wagering requirements,a lot of promotions and you may have fun at this casino and maybe win some money!

Inactive user

12 years ago

7/10

Springbok Casino was completely new when I found this. It was because of my tendency to find free chips that wanted me to try this casino out. It's an Real Time Gaming casino that after registering for an account and downloading the software I began to feel more skeptical than have the feeling of taking a great chance to reap anything coming from the free bonus. The bonus I had a chance with was for $100 or in the fixed currency I had was for South African Rands, so it's R100. The Wagering requirements I had for this bonus came with 60x before I can cashout. The limit set out for me in case if I won anything was for $500 max.

I went on to play Vulcan. There are many things to say about it so I will keep it brief. During the free spins on $2 triggering bet, the Stacked wilds are crazy. If I chain at least two stacks together they can create big wins. But that's not where it stops. As each retrigger for 3 volcano scatters (after the initial trigger) comes inside the 15 free spins, it will ridiculously increase the multiplier and add more free spins. More retriggers mean more multipliers and slight amount of free spins added. I had a huge win when I got pretty lucky when I retriggered enough to receive 300x multiplier for a larger bet of $6.25. I received a gigantic $1445.66 win. It's super neat and I think almost everyone will like it. I would recommend this casino based on the type of wins I got from Vulcan.

Springbok emails me from time to time with a variety of bonuses like 100%, Free spins on a specific slot and even more no deposit bonuses.

The worst to say much about these winnings is they are still trapped shut inside the bonus realm where I have to fight through the terms. My mood would have chosen a "yell aloud around my neighbourhood like a crazy maniac" approach had this been completely been without the wagering requirements. I got too carried away wanting more and more from my balance that I fired up my existing $6.25 to a higher $24+. It was the WR I had to get rid of! It was required on my part that I bet super large in order to settle down for a cashout but I didn't make it that far unfortunately. Another thing to consider is that the currency came in Rands then in my Canadian currency

katemak

12 years ago

Springbok Casino is South African Casino and the most benefits has its players form South Africa,well this casino its opened for all countries but you wont be eligible for all the lovely no deposit bonuses they give and they have plenty.

I decide to sign up at Springbok Casino just because they were giving 10 free chip and because they are RTG casino which I like their games. So whenever the free chip is offered why not try some new casino and the fact you wont lose anything.
They have instant play and download play so before i downloaded the casino and before I sign up I wanted to contact their chat support which they dont have ,so the only option was to download the casino ,sign up and then i contacted them just to tell me if I am eligible for the bonus.

The chat was nice and told me that i am eligible for the first nodeposit bonus,but as their promotions on new games and etc only their South Africans are eligible for those promotions.I did research about them and didnt find any complaint but that they are good solid casino. I used that free chip but very fast I played on 3 different slot but I had no luck. They have great promotion with good bonuses but you have to be a depositor ,since i didnt deposit there I was not eligible.

Also every Monday they give free spins for their loyal costumers so I guess its good to be a depositor here. From then I did got some free spins from them which I can say they are once in few months ,well thats not bad at all,because i didnt made a deposit here.I think this is good casino about their cashouts I dont now,but like i said no complaints about them,so,so far they are ok casino.Well if you decide to join them good luck!