Good day. So this is what happened. I got a R500 bonus on 16 November 2018 from springbok casino as I had previously deposited and played on their casino. I then loaded my bonus and started playing. I realised that I couldnt withdraw the money and then sent an email to there customer care. This is the response I got : Dear Nikita,
Thank you for making Springbok your gaming choice!
Thank you so much for your message.
I just checked your account.
I can see that you redeem a coupon. After enjoying your free bonus, I advice you to make a deposit. You are only allowed to use 2 free bonuses after your last deposit.
Before requesting a withdrawal, you need to finish the playthrough.
Playthrough is the amount you need to wager, before you can withdraw winnings. The total amount of bets you make must add up to the playthrough, it does not matter if you win or lose on the bet.
You can check playthrough in the cashier section of the casino, when you click on your balance. In this moment your playthrough is R19,392.00.
I hope you understand now,
I completed the playthrough and then as advised by the email above I then loaded money onto my account to claim another bonus. However I played the deposit as well as the deposit out and was left with the original amount that I had built up before depositing and claiming the second bonus.
I then requested the withdraw of R1500 and was rejected due to the fact that I had loaded an amount on my account and claimed another bonus. However this is in contradiction to the email above where I was advised to make a deposit and that I would be able to claim 2 bonuses.