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Springbok Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 28 reviews
5.8/10
28 reviews
Complaint Response 11 complaints
2 days avg. 11 complaints
What we like
  • Large array of all types of games from RTG
  • Available in downloadable and instant-play formats
  • Many games available on the iPhone, iPad, and Samsung Galaxy
  • 24/7 support through live chat, South African toll-free phone, international phone, and email
  • Safeguarded with SSL encryption
  • Proven fair by TST
What we don’t like
  • Pending period for withdrawals 72-96 hours
  • 48-72 hours timeframe for payments via e-wallets
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Springbok Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.springbokcasino.co.za
Established
2012
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Download, Instant Play, Mobile

Springbok Casino is an online casino with numerous types of slots and games and a sleek green theme. Although it is mostly focused on players in South Africa, residents of most countries are welcome to join. It features the full line of games from RTG, including many large progressives. Players can even play many of the games on their smartphones and tablets. Springbok Casino is licensed by the government of Curacao.

Restricted Countries

Springbok Casino is unable to accept players from the United States or any country where online gambling is prohibited by law.

Mobile Gaming

A growing number of Springbok Casino's games are available on most iOS and Samsung Galaxy devices. Players can get instructions on accessing the mobile casino simply by clicking on the "Mobile" link on the Springbok website.

Security and Fairness

Springbok Casino always uses SSL encryption whenever private information is required. This advanced technology ensures that sensitive details, such as banking information and login data, are not seen by anyone.

The RTG platform used at Springbok Casino is routinely audited by TST, a leading independent mathematics testing firm. These independent tests continue to show that the platform offers a genuinely random gaming environment.

StallCation

Complaints

Read the complaints other players have left for Springbok Casino. Learn more about complaints.

Show all complaints
Springbok Casino - Formal Complaint Against Springbok Casino

Dear AGCCS


I am formally lodging a complaint against Springbok Casino, operated by Quadgreen N.V., licensed under Curaçao Gaming Licence No. 8048/JAZ, regarding the unfair, unreasonable, and ongoing restriction of my lawful winnings and the casino’s failure to reinstate my withdrawal limits as promised.

On 14 August 2025, when attempting to withdraw my winnings of R 140,012.59, I received an error message indicating that my weekly withdrawal limit had been unilaterally reduced to R 3,000 per week. This decision was not communicated to me beforehand. When I contacted Springbok Casino’s support team, I was merely informed that the limit had “been changed,” without any explanation or rationale.


This reduction directly contradicted written and verbal assurances I had previously received:

On 11 August 2025 at 07:55 AM, I received an email from Raphael ([email protected]) explicitly stating: “You are welcome to withdraw up to R 25,000 per week.”

On 10 August 2025 at 12:45 PM, during a live-chat session with Shadiese, I asked whether the weekly withdrawal limit would ever decrease, and she confirmed: “The limit should stay the same.”

Copies of this email and chat transcript can be provided.

Because of this arbitrary change, I would have been forced to wait approximately eleven months to receive my full winnings. This is unreasonable, unjust, and inconsistent with the representations made by Springbok Casino staff. Their conduct breaches principles of good faith, fair dealing, and transparent communication expected of a licensed operator.

After I officially lodged a written complaint with Springbok Casino on 1 October 2025, I received a response two weeks later on 14 October 2025 confirming that my withdrawal limits would be reinstated to R 25,000 per week. However, as of 28 October 2025, this reinstatement has still not occurred. I have only been able to withdraw in incraments of R3000 with a to date amount of R110,012.59 remaining as my withdrawable balance.

Since that date, I have followed up with the casino’s support team both via their website and by email almost daily. Their most recent replies claim that a “technical issue” is preventing reinstatement of my limit and that it is being worked on. Yet, after two weeks, there has been no resolution, progress, or transparency.

I therefore respectfully request that the AGCCS investigate whether Springbok Casino (Quadgreen N.V.) has breached its licensing obligations and fair-play principles by:

Arbitrarily altering withdrawal limits without notice or justification.

Misleading customers with contradictory staff assurances.

Failing to honour a written commitment to reinstate the withdrawal limit.

Using an undefined “technical issue” as ongoing grounds for withholding lawful winnings.

I am a South African player, and the National Gambling Board of South Africa has confirmed that Springbok Casino operates without a South African licence. I have also subsequently asked Springbok Casino on several occasions to provide me with their ADR details which they won't adhere to. Additionally, I have also lodged a formal complaint with the Curaçao licensing authority under whose jurisdiction this operator falls.


Please aware that I can supply various documents as supporting evidence via email. I was unable to find the section on this complaint form to upload these documents to.

These include:

Copy of Raphael’s email (11 Aug 2025)

Copy of chat with Shadiese (10 Aug 2025)

Balances of winnings.

Screenshots of withdrawal attempts and system errors (Both pre- and post withdrawal limits were changed indicating that they are still currently not amended).

Emails confirming reinstatement (14 Oct 2025)

As well as follow-up correspondence with support teams (dated from the issuing of the complaint, follow up emails, confirmation of reinstatement of withdrawal balances, emails requesting this be mitigated and the failure to do so. (The most recent of which was yesterday 27 October 2025).

I appreciate your attention to this urgent matter and please ask that you will kindly aid me in seeking a resolution.


Kind regards,

< personal information removed >

staus Resolved
R110012.59
Springbok Casino - Declines payment despite acting as per their advice
Good day. So this is what happened. I got a R500 bonus on 16 November 2018 from springbok casino as I had previously deposited and played on their casino. I then loaded my bonus and started playing. I realised that I couldnt withdraw the money and then sent an email to there customer care. This is the response I got : Dear Nikita,



Thank you for making Springbok your gaming choice!

Thank you so much for your message.



I just checked your account.

I can see that you redeem a coupon. After enjoying your free bonus, I advice you to make a deposit. You are only allowed to use 2 free bonuses after your last deposit.

Before requesting a withdrawal, you need to finish the playthrough.

Playthrough is the amount you need to wager, before you can withdraw winnings. The total amount of bets you make must add up to the playthrough, it does not matter if you win or lose on the bet.

You can check playthrough in the cashier section of the casino, when you click on your balance. In this moment your playthrough is R19,392.00.

I hope you understand now,

I completed the playthrough and then as advised by the email above I then loaded money onto my account to claim another bonus. However I played the deposit as well as the deposit out and was left with the original amount that I had built up before depositing and claiming the second bonus.

I then requested the withdraw of R1500 and was rejected due to the fact that I had loaded an amount on my account and claimed another bonus. However this is in contradiction to the email above where I was advised to make a deposit and that I would be able to claim 2 bonuses.
staus Resolved
Springbok Casino - Closed my account after successful verification
I joined Springbok casino on the 21/02/2016. Since then, on the 10 March 2016, while on the chat service I was just told my account was closed for responsible gambling reasons. I was really puzzled. But the reason was because I had closed my gambling account with there sister casino named thunderbolt. Firstly, I was not aware that Springbok Casino and Thunderbolt Casino were related. Furthermore, since 21/02/2016, Springbok Casino had regarded me as VIP customer and my deposits were accepted largely for an amount between R35000 to R40000. They accepted each and every deposit. Furthermore I sent my verification documents on 26/02/2016 and it was confirmed verified by Nick on 28/02/2016 (proof attached). Now almost 2 weeks later they closed my account due to my closure of my account with there sister company. My documents were given quite early so they should have picked up my history with there sister company upon registration and during verification. My documents that I submitted for verification was approved. My verification documents were my ID, marriage documents, proof of address, Credit card authorisation Form, copies of bank cards (proof attached). After receiving so many of my deposits for thousands of rands they then close my account on 10 March 2016. They should have not have allowed me to register in the first place and secondly, during the verification of my account in February, they should have denied and rejected my verification. I now request that every single deposit I made be deposited back to my bank account. If they rejected me weeks later then they should never have used my deposits for financial gain. Please ask.gamblers.com please assist me expediting my complaint. Thank you, Jennitha
staus Resolved
R35000

Complaint Statistics

Resolved 10
Avg. Amount $ 840
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
5.8/10 28 reviews

Top reviews from our players

Springbok Casino is one of my top RTG casinos. In fact, they used to be my number 1 RTG casino until I discovered another RTG casino that process and pays my withdrawal within 10 minutes to E-wallets. So now Springbok moved to number 2 on my RTG list.

I have been playing at Springbok casinos for many years. I think this is one of my first 10 casinos that I signed up for when I was introduced to the world of online gambling. I supposed it was because they are local and that I could play in my currency.

RTG was then the only software providers I knew, because at that stage I have never heard of Netent. PlaynGo, NextGen etc. Which I supposed is why I like RTG so much because I have gotten used to it. RTG is not popular to many but I love their slots and the potential.

I have claimed many deposit offers but could never complete wagering. Their wagering is x30 on the deposit + bonus, which is a bit high for my tasting. So normally, I play with straight cash. The only time lately that I take bonuses with them is because of the freebies they issue after you claim certain bonuses.

Springbok casinos gives many freebies during the month for depositors and certain special day's celebration and the no deposit bonuses can vary from $100 - $300 depending on what the special day is and has a wagering of x60. Their max cash out is normally around x2 the bonus amount issued, which is good.

I love Springbok casino and will be playing here forever. RTG is really stepping up their game as their latest slots looks good and graphically too. Springbok casino seem to care a lot about animals as most of their freebies are to celebrate days like for Rhinos or the Big 5 etc.

Wagering could be a bit lower and the fact that withdrawals has a pending of 48 hours.

Thank you springbok casino for processing my winnings of R19000 I really appreciate this... I will continue using springbok casino.

Its been a misunderstanding about my bonus and my deposit of R20000 unpaid winnings. I am looking forward playing with springbok again.

Annelize

I give it max cause every week its something what tellin me to stay. Micro deposits around 2 eu like min for bonuses - love it...

No tournaments in instant version in site. Springbok is in R currency but its not big deal for me.

So after much trepidation, I finally decided to try an Online Casino, and I am F***ing happy that I choose SpringbokCasino! Like any South African when I had to put my bank details to deposit I wanted out...But took the plunge and went for it, to my surprise my account hacked or taken over, my deposit was simply made.

Cool, then I gambled, and with the help of Blackjack - my old friends & nemesis I made R5K off R2K Deposit. This is where I thought the wheels would come off, as I then requested a withdrawal (still at that stage convinced it was a sham to get your details or something like that).

So they asked for my documentation and told me 48Hrs and it would be processed - now here is my only criticism of SpringbokCasino, I understand now - that im not a total amateur - that if you request a withdrawal on almost any on-line casino expect around 10 Days wait. During which the “bait” to spend is laid. Now after every initial delay my paranoia grew and grew, until I essentially wrote it off… but low and behold the full R5K lands in my ACC with no BS, no “Processing Fee’s and no problems.

Fortunately – for my sanity – during the delayed withdrawal, the live chat support were always incredibly nice and tried their best to help, I even got 2 phone calls from America, just checking how I doing and letting me know why the processes is being delayed and that I need to just wait xxhrs.

Really must give huge thanks to the live chat support guys and gals and the support that make actual phone calls, they are just too cool, and even helped me out with some heavy bonuses when I hit a big loss on the account.

Yeah, springbok for life, their coupons are always regular and always something meaty, the Blackjack Perfect Pairs table never really Fu***ed me, all has been smooth and above board and I enjoy it every time I log on. If you are in SA or anywhere accepted and like me you are nervous/suspicious etc.. Just give these folks a try, I really do fell like part of their “family” they always talk about in their emails.

Thanks SpringbokCasino! & Thanks AskGamblers – it was only after navigating through the stack of useless online casino info/review sites that I came across AskGamblers – which is where I learned to give t 10 – 14 days, only if after that there are issues withdrawing – then make plans quick!!

Summary of Likes:
1) Constant Stream of Coupons - New & Fun, with reasonable play-through like 99% of the time.
2) Amazing support team, live chat and the call centre, awesome people, really help if you are down on your like and make you feel more secure if your doubting validity/honesty of the withdrawal/pay-out etc.
3) No fees added to my withdrawal whatsoever, I nearly fell of my chair when I check it pop in my acc…
4) Perfect Pairs Black Jack & Spirit of the Inca.
5) Feels like and exclusive Club kinda, it's lekker.

Summary of Dislikes:
1) Ambiguous on Withdrawal Timeline and Acc Authentication Timeline, Only as a first-timer, does it really affect you, but if they just were open I think it would make a huge difference.
2) I really want to try a netent blackjack game :P!

After playing at Springbok for almost a year I can tell that this is the best RTG site that I ever played. I made many withdrawls and I always got paid on time everytime ( 48HRS max ).

They have really good promotions and great support and the ZAR currency gives me the opportunity bet according to my gambling budget so if I don't have much to play a R0.50 bet is less then CAD0.05$ and if I have more money I can bet over R100.00 and I always get a chance to win a random, major or minor jackpot.

I won many jackpots at Springbok even a random jackpot of R17000.00 (CAD1500.00$) with a bet of R2.00 (CAD0.18$) so if you like RTG slots Springbok is the place to play.

I registered at Springbok Casino some time ago. The only reason why I joined them was because of no deposit bonus. I think it was around R50, or maybe R100.

Springbok Casino is powered by Real Time Gaming software provider and I like to play sometimes Real Time Gaming video slots. I had also some good, decent winnings at those video slots, but not at this casino.

After I claimed the bonus I started to play. I played different games and I managed to raise my balance. Well when I raised my balance, after some time I also raised my bet. Why I did that is also because the bonus had W.R of 60 times. I think this is very high W.R for the bonuses and I would never take any deposit bonus with this kind of W.R. At the end I lost the money and that was it.

They offer instant play or download mode. And there are also mobile. I think it is good that they offer so many different modes to play at their casino.

I had some nice time while I was playing at Springbok Casino. But I do not think I will make any deposit here in the future. I think there are many better casinos which run Real Time Gaming software video slots.

Springbok Casino is an African casino and it has only one currency: South African Rand. To be honest while I was playing with the bonus I was confused because I never played with South African Rand and I had no idea how much I bet and how much I won. I think if they want to get more players, they should add some other currencies not only one which are not so popular and known at all. There could be at least dollars or euros.

I have been playing at springbok for weeks now and I just hit a jackpot of R12239.43 on the three stooges II slot. I made a withdraw of the maximum amount allowed per week of R10000 and the withdraw was processed and deposit in my ecoPayz account in less then 48hrs which I think is pretty good. I like their promotions and they have great support so I think springbok is a good casino if you like RTG .

No complaints for now maybe just the R10000 max withdraw per week is a little bit low.

I signed up at Springbok Casino and took their $10 no deposit bonus. I played and lost it. I made a few small deposits and took there deposited bonuses and lost it. I claimed the $25 free for November depositors and had to wager $1800.

I manage to wager the said amount and requested a withdrawal. 30 hours pending, after that I received an email saying my payment is authorized, I then received another email stating my money has been paid. I checked my Netteller account and the money was available.

I am happy with this casino and would recommend it to anyone and also would play here for future and make more deposit. I would rate this casino 9/10 and customer service is good as well.

I made 4 deposits and I play safely, all machines gave much at first, I had to play a playtrough 23000.

I managed to climb over 1000R with a starting balance to 770
Curiously the more I approached the playtrough, no machine gave more and I ended up losing everything.

I played with the 250R still free to give the system initially and then even more to big bets that the casino advised me to ride balance.
I also noticed that the machines to large jackpot never gave unlike those to petis jackpots.
Curiously jackpots never go out at night and always the day.
I am disappointed because even with a consequent and making greater balance updates, machines are not generous.
I do not think it worthwhile to play on this casino reserved for South African or gain anything only dream of.
I have long played on RTG usd or euros and I win very easily and very often even the first deposit with an average balance of $ 200

Also be aware that for players outside of Africa, the rand has very little value, imagine if you earn R1000 this will 60E, when you see how long it takes to complete the play playtrough I do not think it is worth it.

I joined Springbok casino a couple of months ago when I was very much interested in Real Time Gaming software and its games. I registered there when I saw some no deposit offer, but after registering there, I couldn't claim any of them. I did ave a few conversations with their support, and I have to say they are decent and helpful, and they mostly told me that my country wasn't eligible for specific free bonuses. A few days ago, when I saw that askgamblers offer exclusive 20 free spins, I didn't have any hope that I could actually get the bonus, but I still tried. And it worked!

I was awarded with 20 free spins on Three Stooges slot. They have all currency in R, and I am not very familiar with it, so I was a surprised at first. The spins were half dead, but the other half ended with a R31.50 win. The wagering was 60x and I checked in cashier that it was R1890.00. That is very high wagering, I would need very much luck to meet the requirements.

I started to play Count Spectacular. It is the game that gives the most regular win and usually, often bonus rounds, so I was very disappointed when with R0.25 bets per spin I went with more than 200 spins without any bonus round. Thankfully the spins weren't empty, but still I was losing my balance quickly.

With R8.00 left I switched to Aladdin's Wishes. Within an hour of playing with R0.20 bets, I managed to get 2 bonus rounds (both with free spins) and 2 times 50x bet wins- once, when I was playing with minimum bets and second time when I was playing with R0.40 bets. Anyways, my balance went up and down, for some time I was even playing with R0.60 bets, but when my balance was down to R17.00, I decided to visit an old friend of mine, Warlock's Spell. I played with R0.40 bets, got one 10 free spins bonus round, but overall the spins were mostly empty and I lost my balance in 15 minutes.

I had a decent time at Springbok casino, the lobby looked nice. But I have to say, the instant play worked terribly. I once logged out of my session from instant play to make some coffee and when I logged back in and went to Count Spectacular (or Aladdins Wishes, I tried both) I was given a message after long loading period- incorrect user. Other than that, the games loaded very, very slowly. Too slowly. Then I downloaded the software and then everything was fine. Most likely I won't deposit there.

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