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Springbok Casino - Stalling payout with too long of a verification process

RESOLVED
Complaint Info
Disputed casino Springbok Casino
Reason Verification issues
Amount ₹ 850
Elle99 Pennsylvania
Posted on August 5, 2021

I believe you know the deal. I played at Springbok Casino on 7/17, with a bonus that was emailed to me. I received R850, for having made a qualifying deposit in July. I met the playthru, and proceeded to request a withdraw. I was unable to make the request ; evidently, you must have your documents verified before you can even make a withdraw request. I immediately sent my identification documents.

Per usual, I heard nothing back. I spoke with chat, and sent multiple emails, since; requesting they verify my documents so I can begin the withdraw process. Today, before I went ahead with this complaint, I thought I would give it one last try. The chat agent stated, since I resubmitted documents with my email query, it would be another 3-5 days before my documents could be verified. These are textbook stall tactics. AG, could you please assist in getting my winnings. I can send any documents upon request.

AskGamblers
Posted on August 25, 2021

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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