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SpinBetter Casino

Our Rating CasinoRank
8.5/10
CasinoRank
Player Rating 421 reviews
9.1/10
421 reviews
Complaint Response 44 complaints
1 day avg. 44 complaints

AskGamblers Quick Overview

Editor’s View

SpinBetter Casino is a crypto-friendly website with various games from different categories that players can filter through easily. Multiple registration options are available, making the starting steps stress-free.

What we like
  • 24-hour withdrawals once processed
  • Live chat open 24/7
  • Cryptocurrencies available
  • Live casino
What we don’t like
  • Several country restrictions
  • Few responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


SpinBetter Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://spinbetter.com
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Albanian, Azerbaijani, Bulgarian, Portuguese, Belarusian, Chinese, Czech, German, Danish, Spanish, Estonian, Finnish, French, Georgian, Greek, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Farsi, Arabic, Japanese, Korean, Kazakh, Lithuanian, Latvian, Macedonian, Malaysian, Norwegian, Polish, Romanian, Serbian, Russian, Thai, Turkish, Ukrainian, Vietnamese, Armenian, Italian, Swedish, Slovenian, Uzbek
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino, Sports
Social Platforms
X, Facebook, Telegram, Instagram

General Information About Casino

SpinBetter Casino is an online casino and home to an extensive collection of games from household and up-and-coming providers. The game selection is one of the reasons many players choose to test their luck at SpinBetter.

The casino is owned and operated by Sprut Group B.V and licensed by the Government of Curacao.

To get started, players can register by phone, email, social media and messengers or simply with a one-click registration option and choose your bonus while doing so. Before you start, find your language from an extensive list in the top right corner to set everything up.

Players can access the casino through their desktop browsers or download Android or iOS apps and enjoy playing games on their phones.

It’s essential to look through the best casino websites before you find the one where you can play comfortably. Read our SpinBetter online casino review and find out what we’ve discovered.

StallCation

Complaints

Read the complaints other players have left for SpinBetter Casino. Learn more about complaints.

Show all complaints
SpinBetter Casino - Endless impractical verification loop blocking winnings
I am filing this complaint to seek assistance in withdrawing approximately €4,884.40 in legitimate funds that SpinBetter is withholding through an impossible verification process.

Important Context: I specifically chose to play at SpinBetter after seeing its positive rating and reputation on the AskGamblers website. I trusted this platform's assessment, which makes my current experience with the casino's withdrawal practices particularly disappointing and concerning.

Here is a chronological account of the events:

Initial Failed Withdrawal (€684.40): I requested a withdrawal of €684.40 back to my deposit credit card. Support insisted the payment was sent, but it never arrived. I explained that my credit card cannot receive direct payments (only IBAN transfers). Instead of offering a solution, they demanded an official bank rejection letter for a transaction that never appeared—a document that is impossible to obtain.

Blocked Winnings (€4,200): While awaiting a resolution, I continued playing and won approximately €4,200 on roulette. The moment I attempted to withdraw a small portion (€280) in cryptocurrency, my account was flagged, and I was instructed to contact the Security Department.

Impossible Verification Loop: Despite being a previously verified user, I was asked to resubmit my ID, credit card photos, and finally, a single photo of me holding my ID and a device displaying our email dialogue. I complied with this impractical request. Their only response was a copy-pasted request for the "same photo," with no specific feedback on what was allegedly incorrect. My polite requests for clarification have been completely ignored, creating a deliberate stall.

My Demand: I have cooperated fully with every request. I demand that SpinBetter successfully processes my full withdrawal of approximately €4,884.40 to a valid payment method of my choice.
staus Resolved
€4884.4
SpinBetter Casino - Account verification and withdrawal delay

My account at SpinBetter Casino has been blocked since 7 November.


I have fully cooperated with all verification requests. I submitted all documents requested by the casino, including my ID, bank account details

and bank statements. Despite providing all documents, my account remains blocked and I am unable to withdraw my funds in the amount of 2951.04 PLN.

The casino informed me that video verification is required. I was provided with contact details for a VIP manager on Telegram to arrange the appointment.

However, the VIP manager informed me that the video verification date must be scheduled by the support team via email.

Since then, I have been receiving repeated, automated responses from support without any specific video verification date.

Last week, I discovered that an email with a video verification appointment scheduled for 12 November was delivered to my spam folder. I did not refuseverification and remain fully willing to complete it.

After discovering this, I immediately contacted support and requested a new video verification appointment, suggesting 15 or 16 December. My emails have been ignored since then.

I am fully willing to complete video verification immediately. However, the casino has not provided a new appointment date and continues to withhold my funds.

I believe this is an unreasonable delay and an abuse of the verification procedure. I kindly request AskGamblers’ assistance in resolving this issue

and helping me receive my withdrawn funds.

staus Unresolved
zł2951
SpinBetter Casino - Casino unable to present a functional withdrawal option

I hereby submit a formal complaint against SpinBetter Casino (Curaçao-eGaming license) under your AGCCS process. Despite following all instructions and pursuing every avenue with the operator, I have been prevented from accessing legitimately won funds—47,779.98 SEK in deposits plus ~70,000 SEK in winnings—in clear breach of Curaçao’s regulatory framework.

1. Summary of Issue

• Total Deposits: 47,779.98 SEK (all “receipt of payment” transactions between April 2–25, 2025)

• Unwithdrawn Winnings: ~70 000 SEK

• Core Problem: No workable withdrawal method was ever provided, despite exhaustive support requests and verifications.

2. Withdrawal Failures

I made 14 withdrawal requests that were “Unable to withdraw funds”:

• First failed attempt: Request №3426095643 on 08 April 2025 at 07:49

• Last failed attempt: Request №3435825607 on 11 April 2025 at 00:27

3. Verification as Advised

Per SpinBetter’s customer-support guidance, I completed all requested verifications:

• Paysafecard account verification

• Neteller account verification

• SEPA bank transfer details verification

I retain email evidence showing them confirming each verification and promising this would unlock a withdrawal channel. Four days later, they abruptly declared only cryptocurrency withdrawals possible—an option I never would have selected and which was not part of my original signup terms.

4. Unilateral Change of Terms

• On registration, SpinBetter offered multiple withdrawal methods (Paysafecard, Neteller, bank transfer, etc.).

• Without notice, they amended the terms to insist on cryptocurrency-only withdrawals, contrary to fair-play and transparency standards.

5. Attempts via SpinBetter Complaints Department

• On April 11, 2025, following support advice, I formally lodged a complaint with the SpinBetter Complaints Department.

• Since then, I have sent numerous follow-up emails—all ignored.

6. Regulatory Breach under Curaçao’s LOK & ADR Policy

Under the National Ordinance on Games of Chance (LOK) effective December 2024, Curaçao-licensed operators must provide an Alternative Dispute Resolution (ADR) mechanism for unresolved player complaints. ADR providers are independent, CGA-approved, and their decisions are binding on the operator; any non-cooperation must be reported to the Curaçao Gaming Authority .

SpinBetter’s refusal to furnish a functional withdrawal method—and their complete non-response to both customer support and formal complaints—constitutes a material breach of these license conditions.

7. Request to AskGamblers (AGCCS)

Please:

1. Register this case under AskGamblers Casino Complaint Service.

2. Contact SpinBetter Casino on my behalf to demand an immediate, non-crypto withdrawal solution.

3. Escalate to your approved ADR provider if SpinBetter fails to comply.

4. Seek full restitution of my deposits (47,779.98 SEK) plus my unwithdrawn winnings (70,000 SEK).

I have attached all pertinent documentation:

• Full transaction logs (deposits & failed withdrawals)

• Email threads confirming my verification steps (Paysafecard, Neteller, SEPA) and their instructions

• Screenshots of the original withdrawal options presented

I’m seeking help from Askgamblers to mediate in this matter, since Spinbetter keeps ignoring me.

staus Resolved
kr1000

Complaint Statistics

Resolved 38
Avg. Amount $ 1,572
Avg. Complaint Duration 7 days
Avg. Response Time 1 day

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Player rating
9.1/10 421 reviews

Top reviews from our players

I feel comfortable when I am playing here. The bonuses are fantastic. The payment is an easy step process, make a cash deposit using Mastercard. I just linked my card, and the transfer did not take very long as expected. This let me play the slot games instantly. The most thing I liked here instant withdrawal system. Only 10-30 minutes are waiting.

I love the experience here. I feel very catered to, and the games! Wow! If you can imagine a game, you can find it here. They've got everything and all of it is fun!

I heard about this casino from a friend so I try it out. It's great! Maybe I'm just lucky but it seems like it was super easy to win. I hope they remember to keep some money for themselves too!

Considered to try a few games and I've got really lucky! From now on it's my favorite casino, I won and got a bonus. Quick payouts and each time I'm sure I'll get my winnings in a short term. Thank you, guys!

I play different casinos time to time and can say that this one is in a favorite list. Never failed with payouts and very responsive if I have questions. What I like most of them that you can play different games and so never get bored. Always interesting.

The name sounded cool and from reading some reviews from askgamblers. Com I was really looking forward to playing here but I can prove my case there's just too much running around happening I like the name the place looked good I'm only saying enough words right now so it will post I don't have anything good to say about the place as of right now but you wouldn't if you were in my shoes either.

You may have fast payouts but I dislike the fact that you keep telling me to get my account number to you but you have denied me access to my profile this has saddened me it's a very simple fix simple process but you have no problem keeping my Mastercard deposit. You just asked me for something else each time I want to get this solved. Very shameful I have zero access to my account number which means I definitely have no access to finishing my profile now. I'm told you put a ban on my email resetting I've sent you my driver's license and other valid information I will not send you a passport wow it's really.

Very dependable to be since. What is great about it is the casino payout time only takes less than an hour for my winnings to be credited to my wallet, in other casinos it usually take me more than 4 hours before my payout gets credited.. Thank u for ur fast service

Casino-z.com is very good. I play it and bet on sports is not the first time. They pay out the winnings very quickly, they have a large number of games, the site is well translated into Romanian. And this is not true, they easily accept players from Romania.

I really liked a lot of games and the most important thing is that I won 5,000 euros on Microgaming slots and they paid them very quickly via Neteller. I really liked everything except that there are still bets on sports, I’ll definitely try to make a couple of bets on my favorite football team. Good tech support, quickly respond, good loyalty program.

Thank you for your feedback. We will try to be even better.

user avatar

This casino have the worst bonus terms ever possible! I never ever saw something like that!
They have a hided bonus rule witch is very hard to find:

After the bonus has been redeemed, your main account will be credited with the remaining bonus funds which will not exceed the total bonus amount. If, after the bonus is redeemed, the bonus account balance is less than the minimum stake amount, the bonus is deemed to have been lost.

So that means you have to complete the wager x35 with max bet 5 euro playing slots and after end of the wager you will receive only.... the initial bonus amount as the real money!
For example if you made a deposit of 20 euros and start to play with bonus money, and after completing wager requirements of 700 euros (35xbonus), and for example you ended up with balance 1000 euros, at the end they will pass only 20 euros(initial bonus amount) to your main account and 980 euros will be voided by casino.
I fell very bad on this rule... I legit did not see nothing like that on any casino, limitation 1x bonus amount, just insane.
Be aware, avoid this place! Thanks for attention.

Dear NICOLA25, thank you very much for your feedback! We make it a point not to hide anything from our esteemed players. After registration, our casino offers a bonus on betting, which may be waived by the player. On the page before receiving the bonus, there are links to the rules of the bonus program where everything is clearly spelled out. Links to information about the bonuses may be found below, as well as screenshots showing where these links are found on the page: https://casino-z.com/en/bonus/rules/ https://casinoz.com/en/bonus/rules/sot_first_deposit/ https://ibb.co/ZB9ShTQ https://ibb.co/3sdfVNv https://ibb.co/7YDdgZJ How to get your bonus • Create a new account, enter all necessary information in your profile and activate your phone number. • Make a first deposit of at least €10 and the bonus will be automatically credited to your account. • Log in and use your bonus account. Terms and conditions • The bonus is only credited to accounts with fully completed profiles. • To receive the free spins, the customer's phone number must have been activated by the time they fulfil the bonus wagering requirement. If their phone number has not been activated, the free spins will not be credited to their account. • Before making a deposit into their account, customers must agree to receive a casino bonus either on the ‘Account Settings’ page in the My Account section, or directly on the ‘Deposit’ page. • If a customer switches between different types of bonuses (having already selected a bonus type), declines bonuses or receives the other type of bonus, they lose the right to participate in the Company's bonus offers for subsequent deposits, including a welcome package and a 50% 10th deposit bonus. • Free spins will only be awarded after the deposit bonus has been redeemed and can be used in games as follows: for the 1st deposit - Book of Gold: Classic for the 2nd deposit - Legend of Cleopatra for the 3rd deposit - Solar Queen for the 4th deposit - Imperial Fruits: 40 lines Free spins will not be credited to users with accounts in OMR, BHD, QTUM, KWD, mBT, ZEC, XMR, LTC, DASH, ETH, XAU. • If you make a deposit while the previous deposit bonus is still being redeemed, the next deposit bonus will not be awarded. So, for example, if the First Deposit Bonus has not been redeemed, the Second Deposit Bonus will only be awarded after all the terms of the First Deposit Bonus have been met. • When making a deposit, money may not be credited to your account instantaneously. Please keep this in mind with regard to receiving and redeeming bonuses. • To be eligible for deposit bonuses, you need to make a deposit of at least: for 1st deposit bonus - €10 for 2-4 deposit bonuses - €15 • Bonuses and free spins for the 1st deposit - 100% and 30 FS for the 2nd deposit - 50% and 35 FS for the 3rd deposit - 25% and 40 FS for the 4th deposit - 25% and 45 FS • The maximum deposit bonus that can be claimed is: for the 1st deposit - €300 for the 2nd deposit - €350 for the 3rd deposit - €400 for the 4th deposit - €450 • All deposit bonuses must be redeemed by wagering the bonus amount х35 times within 7 days. Until the bonus has been redeemed, stakes cannot be higher than €5. • When you have an active bonus, any bets wagered in Games will be counted twice. For example, if you place a €5 bet, €10 will be deemed to have been wagered. This offer doesn’t include the following games: Lucky Wheel, Greyhound Racing, Monkeys, African Roulette, Crown & Anchor. The list of available games may differ on the desktop and mobile versions of our website and can change at any time. • Please also note that different Games have a different contribution towards the wagering requirement. For Island, Minesweeper the contribution is 0,1% of the stake. • A customer can use the following deposit bonus, after the previous one has been redeemed. • The bonus rollover must be completed in full before the customer can withdraw the funds from the account. After the bonus has been redeemed, your main account will be credited with the remaining bonus funds, which will not exceed the initial bonus amount. If, after it is redeemed, the bonus account balance is less than the minimum stake amount, the bonus is deemed to be lost. • Both the bonus and winnings will be forfeited once the bonus's validity period has expired, or if the bonus is cancelled. • By participating in this promotion you confirm that you have read and accepted the terms and conditions of the offer. • General website terms and conditions apply. We are currently working on improving our bonus policy and expanding our range of special offers to include more bonsues, promotions, tournaments and sweepstakes. Your feedback will help us create a better experience for you and for all other players. Sincerely, the Administration of Casino-Z.com

user avatar

SpinBetter Casino News

Read all news about SpinBetter Casino, check for updates and stay tuned for exclusive bonuses.

Participate in SpinBetter Casino’s Advent
Promotion Participate in SpinBetter Casino’s Advent

Christmas is a time of giving and SpinBetter Casino has come up with a phenomenal idea to reward all their members. From 22 December to 2 January, everyone who’s registered at SpinBetter will gain access to the Advent Calendar.What’s the Advent Calendar and What Do You Get? Basically, you can grab a reward every day during the set period. Each day you log into your SpinBetter Casino account, you need to click on the card of the day, which hides a special gift for you. The gifts can range from Free Spins, deposit bonuses and promotions and even cash rewards. The bonus details and requirements will be indicated clearly for every prize, so make sure to check those out as well. Claim Free Spins and hefty bonuses at SpinBetter Casino by logging in each day and going through the Advent Calendar.The bonus or prize money will be accredited to your casino account almost immediately after you open the card, so that you can start playing without any delays. And the best thing about it is that a completely new prize awaits you the very next day. But there’s more…Deposit Promotion Is Also OngoingIf you’re not feeling adventish, or you want to receive extra prizes from SpinBetter Casino, you can do so by making a deposit of €11 or more. You can receive gifts of up to €500 and 20,000 promo points daily. Here, you’re choosing 1 out of 8 gifts after a deposit and the random prize is assigned to you. But, the bigger your deposit, the better the prizes, so that’s just something to keep in mind.This promo ends on 11 January, so that’s plenty of time to rest for the holidays and not miss out on everything that’s going on at SpinBetter. The operator’s pretty generous throughout December and January, so make full use of it. Register at SpinBetter Casino and enjoy the Advent Calendar or deposit for extra rewards.

Enter Xmasville to Get 12 Festive Deals This Holiday Season
Promotion Enter Xmasville to Get 12 Festive Deals This Holiday Season

Distant carolling fills the brisk air as the snow falls gently on the ground. You walk the charming, narrow streets of a small town that’s peaceful and dreamy as if in a fairytale, and in every alleyway, a new wonder of Christmas is revealed.It’s the most wonderful time of the year, and you get to spend it in Xmasville, AskGamblers’ own little Christmas town, where 12 online casinos host 12 festive bonuses!The 12 Bonuses of XmasvilleWe’ve found the perfect destination for your holiday getaway: a town wrapped in tinsel, where the most colourful boxes with ribbons on top hide the true magic of Christmas.Feel the spirit of Christmas with our 12 exclusive deals!We’ve got match deposits of all sizes, hundreds of Free Spins, and even no-deposit deals! Just stroll through our little Christmas market and help yourself to the most lucrative, magical deals this winter.Sing it Out Loud, Sing it Out Clear…Xmasville is here! So don’t forget to check out each and every promotion to find the ones that best suit your Christmas spirit!Good luck!

Have You Claimed 150 Free Spins at SpinBetter Casino?
Promotion Have You Claimed 150 Free Spins at SpinBetter Casino?

Canadians are swimming through casino bonuses, as each Friday, we’re bringing you a new offer you can claim. This time around, there’s an exclusive bonus you might have missed…But that’s ok, because SpinBetter Casino is still accepting new players who can claim 150 Free Spins upon registration.Exclusive For AskGamblers PlayersThe bonus from SpinBetter Casino is a great opportunity to test your luck by playing the West Town slot. This game from BGaming brings tons of excitement and a unique atmosphere, so get the bonus and start spinning:[BONUS]SpinBetter Casino: 150 Free Spins[BONUS]You have 2 days to spin through the bonus, but the wagering requirements are 20x! Don’t forget to enter your ASKLAT promo code to proceed.About SpinBetter CasinoSpinBetter Casino comes with a Curacao gambling licence, accepting players from Canada, excluding Ontario. It comes with the CasinoRank of 9.0 and Player rating of 9.1 based on over 420 player reviews. Once you spin through 150 Free Spins, we encourage you to explore other SpinBetter Casino bonuses and play other games at the website.Good luck.

Sinister Spins: Where Ghosts Play and the Reels Never Rest
Promotion Sinister Spins: Where Ghosts Play and the Reels Never Rest

Every Halloween, the reels whisper, the lights flicker, and the spirits of gamblers long gone stir from their slumber. But this year, something different awakens. AskGamblers introduces Sinister Spins - Halloween saga running from 27 October to 3 November.Sinister Spins brings together six haunted casinos, each offering eerie Free Spins, cursed codes, and thrills to make even the bravest gamblers shiver with delight.The Haunted Line-UpThese haunted halls hold treats for the daring. Spin through ghostly reels, summon Free Spins from the beyond, and uncover bonuses bubbling in the cauldron of shadows.24Casino, Winspirit, Spinbetter, Martin Casino, Monsterwin and Casinostars.io have cooked up bonuses to die for.So, do you dare step through the gates of Sinister Spins, where long-lost gamblers cheer you on and the reels spin all by themselves? Go on. The ghosts are dying to meet you.From 27 October to 3 November, the Sinister Spins open their gates - enter for the thrills, stay for the chills. Spin, Dare and ShareSurvived the haunted reels and the dance floor of doom? Then you’ve officially earned bragging rights (and maybe a new ghost friend or two).Head over to our Halloween forum thread and spill the spooky tea - your near-misses, and those moments when the slot machine practically winked at you.The party may end on 3 November… but your ghostly gambling stories will haunt us forever (in the best way). Sinister Spins Are CallingThe night is alive with whispers, giggles, and the faint clatter of ghostly reels, inviting you to join in the fun. Laugh with the spirits, chase the shadows, and let curiosity guide you. After all, what’s Halloween if not a little daring, a little spooky, and entirely unforgettable?

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