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Spin Million Casino

Player Rating 4 reviews
1.3/10
4 reviews
Complaint Response 2 complaints
2 days avg. 2 complaints
What we like
  • 24 hour withdrawals once processed
  • Top tier software providers
  • Live chat is available
  • Mobile friendly design
What we don’t like
  • Small selection of video poker games
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Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Spin Million Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.spinmillion.com
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Russian, Polish, German, French
Casino Type
Instant Play, Mobile

Spin Million Casino is a straight-forward, fun packed online casino home to lots of games like video slots and table games. Members who join will be able to choose from multiple software providers which include top providers like Microgaming, Betsoft, iSoftBet, Playson and others. The site is available in several languages and can be reached instantly through a web browser or on the go. Spin Million Casino is licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include Belgium, Curacao, Denmark, France, Hungary, Italy, the Netherlands, Romania, Serbia, the United Kingdom and the United States. This list could also be updated so please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

If players prefer the convenience of a mobile casino then Spin Million do have a mobile version of their site as well. This can be accessed through a compatible mobile browser and can be enjoyed on most mobile devices such as smartphones and tablets. Their mobile offering is just as impressive as the web version so players can take their favourite games with them all the time. 

Security and Fairness

When it comes to security the casino has high encryption methods in place to ensure the safe transmission of personal and financial transactions. They also use industry standard firewalls for further protection of data. 

Their games are also proven fair as they use a random number generator to ensure this. Games are guaranteed to produce fair and random results for complete peace of mind. 

StallCation

Complaints

Read the complaints other players have left for Spin Million Casino. Learn more about complaints.

Show all complaints
Spin Million Casino - Tricked me to play after my request for account closure due to gambling addiction
Hello
I want to complain about responsible gambling Policy off Spin Milllion Casino and about this how They handle my case and and about this at they take advantage of my gambling addiction . As well i aply to get from the casino 4.450 euro back on my account. That is the money what i deposited after my second aply to close my account when i admitted at i am a gambling addict and i have lost all my money .

I aply to Spin Million Casino first time to close my account via chat. Then support tell me at i must send a email to do that. So i write an email in 3 October . But my account was not closed. Then i write again in 04 october and i admitted then at i am a gambling addict and i have lost all my money. But my account was not closed. The person Who write back to me convince me to dont close the account Just make some limit. He was using the tricks at i have won before allot of money ( i did not withdraw i lost it later) and i can lose that oportunity etc. etc. etc. Before i answer fro that email i already has depositted 800 euro and was 3000 euro plus . So i was afraid for that money and i agree for the deposits limits.

Of course i have lost it and i aply again by chat to close my account but suuport Valentino was trying several Times convince me to play more. Even she offer me bonus 500 euro. Just to i play more. She was doing that after i admitted several Times at i am sick and i am gambling addict. Its creazy honestly. Its really really bad!! She was having the knowledge at i am suffer from addiction and she was all the time trying to trick me again .

I am sick, gambling is desyroing my life. When i write first time i understand at my account was not blocked becouse i dont write the Real reason why i want to close the account . But second time my account should to be blocked immediately after that at when i admitted at i am a gambling addict and i have lost all my money. You can not try to convince the sick gambler. That people are week, lie do ewerything to gamble. I am doing this. I am week , i lie becouse of the gambling . Its same bad if you want to cnovince the drug addict to just take less drug .

In my last conversation with them i was trying Just to again to close my account becouse of the gambling addiction . But becouse they ry to trick me one more time i want to someone give them the lesson . Its really awfull at they are taking adventage of people who struggle by the gambling addiction ... my account should be closed straight after i confim and declarecat i am a gambling addict. You can not talk with the sick gambler and can not try to convince him or offer a limit to gambling addict. But they do that. Second 6 Oct0ber on chat i was again 3 Times traying to be convince to Skip account closeure, to play more. They even offer me a bonus when i have declared at i am a gambling addict. It was awfull honestly.
Today Mornning 07 October i check my Casino account to see it was closed or not . But they was not ..... I even found 1000 euro bonus money on my account . The behaviours of the casino is really emazing. They know at i am struggle becouse of the gambling and at i aply to them to close my account and never reopen it again and they give me bonus instead . That is the
responsible gambling policy in Spin Million Casino. In 07 october i was talking in chat with Jamie . She as well was trying to convince me to dont close the account only use some limits or something else .She try to push me for deposit limits even when i write to her at i was considering suicide after conversation with her colegus . So try to imagine this at i write at i have suicide thoughs becouse of the gambling but they still offer you deposit limits. ??? But after some times when she saw at i will not agree and for sure at she start to feel at i can bring much trouble for the she block my account .
Someone need to have eyes on them . This what they are doing with people is unacceptable. That can not repat in the future.

Becouse of that all of this Guys guys i aply toYou to help me to get all money what i deposited after my request to close my account becouse of the gambling addiction. So amount of 4.450 euro.

And as well i aply to You to that people never behave like that with other players . They don care about the people and dont have any responsible policy at all . They only want to take how much money is possible from the people. And when they see at someone have gamblinng trouble they know at it is a great victim for them so they dont let go easly that person.

I check all similar situations in ask gamblers website and i check as well information about it as well in Curacao gambling controll comission. My account should be blocked straight after I declared my gambling addiction.

I aply to them to send me the full conversation with them by chat on email . But They inform me at its impossible. So i will attach the photos of that conversations as well with screenshots of my email to them . Hope You will be able to help me ... And hope you will be able to force them to stop behave like that with the people.

Thank You Guys
staus Unresolved
4450

Complaint Statistics

Resolved 1
Avg. Amount $ 1,760
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
1.3/10 4 reviews

Top reviews from our players

Stay as far away from this casino as you can. This casino is run by malicious people that will come up with any reason not to pay or delay. No license logo on the homepage, no responsible gambling tools. Poor casino that hopefully disappears soon. Should be blacklisted like it is on most other sites. Don't be fooled by 8+ rating here on askgamblers. According to the casino terms, withdrawals are processed within 48hrs. Reality based on own experience is 2 weeks plus pending time if you get paid at all.

My winnings got confiscated on unjustified grounds. In a casino without proper license, no chance of help. Live support encouraged me to continue playing when requesting my account closure offering more scam bonuses. Absolutely disgusting behaviour. Casinos like this are the reason why the online casino industry gets discredited.

Visually beautiful casino ... Too pretty even... Things that are visually perfect, often hide the worst possible scams ... Very difficult to find positive about this dubious site ...

The Spin Million casino is more than doubtful, despite its beautiful appearances… Already, I am wary of online casinos that do not display any license logo on their home page ... Under what official license does this online casino operate? No response from them, no way of knowing ... Who manages this site? What society? Which responsible? Very little precision on the operator of this site ...

In addition, in the event of a problem, the support stops all communication and locks itself in total silence. No more way to get any response to our emails. Very bad support ... Casino to avoid ...

Inactive user
2/10

The chat person was friendly. The site’s design is mobile friendly and quite easy to use and it doesn’t get stuck or crash too much. They do have a few good games.

They have very limited selection of games & game providers, practically none of my favorites or even games I would have been somehow familiar with. They don’t even have all the main games from the game providers listed.
When I tried to make a withdrawal, it was just cancelled without giving any notification of the reason. I had to ask it myself from the chat.
It turned out that the validation of documents would take up to 48 business hours?, meaning obviously 6 business days? Ridiculous. I don’t even want to imagine how long processing a withdrawal would have taken. PLUS, they will only verify your documents once you have a pending withdrawal request (which I already had but which was cancelled).
So they just want to do all they can just to make you gamble away ALL of your money, and nothing less.
The bonus requirements are ridiculous, too. Wagering requirement 50x, also the bet must be LESS than 20% of the bonus credited AND maximum 8 EUR/USD. Which you obviously also need to keep in mind yourself constantly when playing, because technically it’s possible to set a higher bet anytime, also solely by human mistake/error.
AND just some of the games contribute 100% to the bonus wagering; it is, obviously the crappiest ones. Also the chat person mentioned to me a 100% game which didn’t even exist and the other one’s name was spelled wrong, too.
Last but not least: when you want to permanently close your account with them, even if you tell you have a severe gambling problem, they will try and do EVERYTHING in their power to make you change your mind and stay. I was offered 3? different bonuses, different deposit limits, cool off periods... I had to negotiate about it for quite a while really. A normal & responsible casino would have closed the account in SECONDS after what I initially said & asked for. Only when I told them if my account won’t be closed I will report them to various instances, the chat person agreed to do that.

Play somewhere else, people.

There is completely nothing to like there. Or to be honest..... You may like some games but in other casinos you have the same in a larger selection. And You will not put yourself into the troubles when you will play somewhere else.

How can I write something positive about this? Worst casino experience I've ever had.

Please stay aware and be careful !!!. In My Opinion that casino is a scam that will soon be revealed. Please be careful before You will want deposit any money there!! I only spend time writing this to warn You all Guys!

Spin Million Casino doesn't have any responsible Gambling Policy. This what they describe there as theirs commitment to gamble responsibility is a joke. Just read what they write on their site in Responsible Gambling section, then you will see that something is already wrong with them.

You are not authorized yourself to set some deposit limits, session limits. You are not authorized yourself to make a self exclusion . You don't have any tools to use if you want to play responsibly. They don't describe in their Resposnsible gambling policy or Terms and Conditions even how to apply for the deposit limits or how to close your account over there. So in optional not comfortable situation, you will be not able to set a successful complaint about them because they are not breaking any of their rules. Because they don't have any rules at all.

I have applied to them to close my account because of the gambling addiction instead of account closure they convinced me to don't close my account. To play more. In normal Legit Casino when you mention at you are a high roller addicted gambler who is losing all money you have and you want to close your account. Your account is closed immediately. In this one if you mention at you are addicted gambler then they feel at You are" easy money for them " And they will not let you go easily .

When I mention to them at because their casino, situation with account closure and gambling addiction I have suicide thoughts they were offering me a bonus. And they send me that bonus even when I write to them at I don't want it and they don't should to make it because I am a gambling addict. Of course, they make this only to make me play and deposit more. They know at high roller gambler will lose that bonus really fast and the option at he will deposit after this allot of many again is really high.

The live support agents are very rude and unskilled. When You write a email to them You will get the answer after a long time but you must know at The email what they will send you will be not signed. The person will never introduce their self to you. You will don't know who is writing to You, what position he has. There is a Thousands of thing what I can write about them. I really don't write this to take revenge on them. I am a addicted gambler but I have a really good work. And I spend much 100x more money in other casinos and I never complain about them. In Spin Million I spend only 10k euro.

But the way I was treated by them. That they wanted to use my addiction in such a cheap way to get more money from me. It was all so disgusting. That I had to write to warn you all Guys.

With hand of my heart, I warn You Guys to don't play there and don't deposit any money at all. There is a thousands of better casino from Spin Million. Don't make the mistake. Spin Million is the worst casino I've ever played and the worst lying people I've ever talked to.

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