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SlotsMillion Casino

Player Rating 133 reviews
7.6/10
133 reviews
Complaint Response 58 complaints
2 days avg. 58 complaints
What we like
  • 0-24 withdrawal timeframe
  • Mobile-friendly design
  • Over 4,000 games from top-tier vendors
What we don’t like
  • Multiple country restrictions
  • Live chat not available 24/7
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


SlotsMillion Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.slotsmillion.com
Established
2014
Licences
Malta Gaming Authority
Company
Languages
English, Finnish, German, Norwegian, Swedish, French
Casino Type
Instant Play, Mobile, Live Casino

SlotsMillion Casino is a diverse online casino with a clean instant-play interface and a massive selection of video slots. It’s powered by multiple software platforms, including Microgaming, NetEnt, Play'n GO, Pragmatic Play, Yggdrasil Gaming, Playtech, and many others. SlotsMillion Casino is licensed by Malta Gaming Authority.

Restricted Countries and Territories

Due to legal restrictions, SlotsMillion Casino does not permit players from several countries and territories including but not limited to the United States, France, Belgium, Denmark, Russia, and the Cayman Islands. For the full list of restricted countries, please refer to the 'More casino details' tab.

Security and Fairness

Players can rest assured that their personal and financial information will be protected thanks to SSL encryption, the gold standard of online security. It works by obscuring all sensitive details, making it impossible to read or decode information like user details, credit card numbers, banking information, and other confidential data.

SlotsMillion Casino selects only games from reputable vendors. All of the slots at the casino have been audited by an independent testing firm to ensure fair play. As such, players can rest assured that the games produce random results.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for SlotsMillion Casino. Learn more about complaints.

Show all complaints
SlotsMillion Casino - Completely unable or unwilling to verify my account
I would like to raise a complaint about Slotsmillion and their unwillingness to verify my account over the course of 7 weeks.

5/26 - Signed up to Slotsmillion
5/26 - Slotsmillion requested documents from me
5/27 - Withdrew $1,159.65
5/27 - Documents refused by Slotsmillion for no reason, they were perfect
5/28 - Documents refused again with no explanation, just 'unfortunately some of them aren't quite what we need'
5/30 - Documents refused again with no explanation, just 'unfortunately some of them aren't quite what we need'
6/1 - Withdrawal cancelled
6/3 - Slotsmillion asked for 'Documents' again, having been sent the documents 3 times at this stage, and failing to provide a reason for their decline
6/3 - Slotsmillion said Phone verification was required. Despite over 10m attempts, their SMS text didn't send. Live chat would later eventually admit it was broke and verified my phone number automatically, without the need for an SMS anymore... strange.
6/17 - Withdrawal requested again after several live chat sessions
6/17 - Phone verification requested again, after I've already been through all of this
6/17 - Generic email received again, asking for 'Documents' with no indication of what is even being requested, or why the 5+ previous perfectly valid uploads were refused
6/17 - Slotsmillion asked for document to confirm I'm a real Canadian citizen, which doesn't make sense as ID was already uploaded multiple times.
6/22 - They accepted ID verification of another name which was on my bank statement (Joint bank account) and said I still need to verify phone number. They also asked for utility bill. I explained right away I don't have a utility bill as I'm a student
6/23 - Asked to contact support about withdrawal. Generic email about documents again when I've uploaded these more times than I can count. No specifics about why they're refused.
6/23 - Some of my documents were reverted to not verified, despite having been verified before. Asked for Utility Bill again, told them I don't have one and explained I've sent in bank statement numerous times. Asked for phone verification yet again despite Slotsmillion being aware of the issue.
7/3 - Withdrawal requested again. Phone validation requried yet again despite Slotsmillion being aware of the issue. Asked them to call me and they never did. Provided phone number and time, with timezone. They just didn't ring.
7/10 - Withdrawal cancelled again. Generic email received about documents, without any specific explanation of why documents are being refused.
7/8 - Withdrawal requested again
7/8 - Phone validation requested again, even though we've been through this 10 times at least
7/8 - Was told that my account was validated via email. I would later find out that it wasn't.
7/9 - Asked for phone validation again. They refuse to listen to me explaining it is impossible to verify phone number with their system, and failure to phone me or text me.
7/14 - Asked for documents again, with no explanation of why I was told account was verified when it wasn't, or why my documents were wrong. I also had a document pending on their site and they hadn't even looked at it at this stage. I think it was my ID selfie. My account is locked so I can't even check.
7/15 - I sent numerous emails to slotsmillion explaining 1. They aren't specifying what was wrong with my documents at any stage, and refusing them for no reason, 2. They are being clearly unwilling to verify my account, 3. They are asking inconsistent requests, 4. repeated requests for things already dealt with, 5. losing my messages, 6. poor communication, 7. slow responses to emails, 8. ignoring emails, 9. amongst several other issues.
7/15 - Almost 2 months after withdrawal request, Slotsmillion asked me for Main source of income to be uploaded on their site. Despite this being a ridiculous request almost 2 months later when they could have asked for this any time, I emailed proof of employment income. My account is blocked so couldn't upload it.
7/18 - Asked for Selfie holding ID (Already uploaded, and apparently approved weeks ago), A different Proof of Address (Had already uploaded bank statement and explained numerous times I don't have a Utility Bill, but can upload multiple bank statements if needed), A proof of Affordability (Already uploaded proof of employment income, showing I was able to afford the $200 I deposited to Slotsmillion almost 2 months ago)
7/18 - I give up on dealing with Slotsmillion and their complete unwillingness to verify my account, and raise the complaint here. I have spent over 20 hours dealing with them and they are not willing to verify.

The issue is that there is a complete breakdown of communication across all departments of slotsmillion. They constantly forget what I've sent in, revert documents to not verified, and the cycle continues. It is a complete infinite loop of requirements

Josh
staus Unresolved
$1159.65
SlotsMillion Casino - Withdrawal delayed without a valid reason

On 20/10/2021, I made a deposit at SlotsMillion claiming a 100% welcome bonus. This include 100 free spins, as well. I received 40 out of 100 free spins, which I claimed on Blood Suckers II. I made around £5 on the free spins. It seems they have a very good online system that will show you, separately, how much you have to wager from the welcome bonus money and the free spins amount you made.

I lost the cash I deposited, £20. I started playing the bonus money and, eventually, I was able to clear the wagering requirements and make more than £100. I withdrew £100 on 21/10/2021 at 17:20. I still had some real money balance to play with, but after withdrawing I lost the £5 I made on Blood Suckers II, which I was happy with.

On the same day, 21/10, I was sent an email with another 30 free spins out of the 100 (included in the welcome package). I played those as well. I lost the remaining money balance and whatever I made from the 30 free spins.

Everything was fine until this point.

It is 26/10/2021, 09:40, and I still have not received my withdrawal. I used PayPal to deposit and withdraw. This kind of transactions take just a few minutes.

I have contacted customer service several times and I was told several lies/false advertising lines.

Firstly, the reason I signed up to the website was that, on AskGamblers, the withdrawal timeframe was advertised as 0-24h.

Secondly, after I contacted them, I was told the terms and conditions say up to 48h. Which, in fact, is false, because their terms and conditions say the following: "According to 3.3.12. You agree to only use our site for the purpose of entertainment. We will aim to process a request for withdrawal in every 24 hour period, however it may take up to 72 hours to approve or deny such request.".

Thirdly, I contacted the casino after 72 hours, a couple of times, and at the time of writing this complaint my withdrawal has not yet been processed after more than 110 hours, when a PayPal transaction takes minutes.

Lastly, I would like to mention a couple of other things that I found strange. After I complained several times, on Monday morning, it seemed my access to online chat was "not working". It only worked a couple of hours after I sent/got a reply to a normal email chase. Moreover, I did not receive the remaining 30 free spins email notification, on the third day as advertised. I had to chase them myself to receive them. Furthermore, it seems bizarre, how in general, there are always time consuming checks whenever someone wins, even a small amount of money, but never when the casino takes your money.


In conclusion, I would like them to pay my withdrawal asap, as I gave them enough time to process it. At this point, they have broken their own rules and it's fine, but if I broke the same rules, I would have been banned from using their website with no means of appeal.

Please find attached supporting evidence.

staus Resolved
£100
SlotsMillion Casino - Rejecting legitimate winnings due to 'non-recreational use of bonuses'
I played this casino slotsmillion with 100€ deposit and got 100% bonus. I lost my own money and played with the bonus money. I wager it all and won 1160,85€ and tried to withdraw that after I noticed its possible. It got rejected and I downloaded my documents to this casino. After that again my withdraw was cancelled and this time all my money was taken away. I asked about this in the chat and didn't get clear answer. I mistaken spoked that I didn't use any bonus money and won with my own money but after the chat I checked this and noticed I used the bonus and managed to wager it all. Didn't remember it anymore after the weekend. However I didn't get answer that what was wrong because I didn't play any forbidden games, I didn't use too high stake in the bet and wager it all 40x. They only said in the chat that I abused their bonus or their system has detected me abusing the bonus. What does that mean? Because as I see it I have done everything right based on their terms and conditions by wagering the bonus by 40x with the right games and with the right amount of stakes. Also I downloaded the documents they required. They didn't say anything about the wagering being too short or that the documents are bad. They didn't answer me nothing more that that their system detected bonus abuse. Can you please check this and at least tell me what I did wrong that I can't really see. I would really much like to get my 1160,86€ winnings.
staus Rejected

Complaint Statistics

Resolved 54
Avg. Amount $ 1,865
Avg. Complaint Duration 13 days
Avg. Response Time 2 days

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Player rating
7.6/10 133 reviews

Top reviews from our players

Couldn't tell you. Although greatly recommended by so many reviews, I couldn't register for some reason. Tried to live chat but cannot cause only for registered members. :{
I'll keep trying.

Unable to get to second page of registration. Clicked on next and nothing happened.

Hi honestdude, I'm sorry to hear that you've been experiencing issues with the registration. Have you been in touch with our customer support via email? They would be more than happy to help you out if you send them an email to [email protected] Meanwhile, I would recommend that you turn off any VPN and also check if the issue persists on a different device (if you have one handy of course!). Let us know!

user avatar

This casino really has a huge choice of slots and it is well designed. They have the RAMBO slot ;) I really love this one :) If you play without bonus, that's your place !

Chat service is not 24/7. Some bonuses winnings have a maximum cashout. IMO max cashouts are unfair after you met your wagering requirements. No table games.

Hi Eric! Thank you for your feedback, it's much appreciated. Actually there are no max cashouts on SlotsMillion, but we do have conversion limits on some bonuses. What conversion limit means is the maximum bonus amount that can be converted to real money by completing the wagering requirement. Once the bonus has been converted to real there are no limits or max cashouts, you can keep on playing with the real money as if it were your own deposit.

user avatar

Wow, what a gem of a casino. Almost 1000 slots. Took the bonus and had a big win. Amazing and heaps of fun. Recommended....

Nothing. 10/10. Can't fault this casino. Only regret is I didn't find this site sooner.

Inactive user
10/10

In addition to the million dollar prize and the million-called casino, the diversity of the software is also great, but of course it's not millions. Slots Million from my point of view possesses probably the most different software among the world renowned online casinos. Now I'll try to list them: Net Entertainment, NextGen Gaming, Playtech, Quickfire, Quickspin, Rival Gaming, Gaming 1x2, Big Time Gaming, Thunderkick, Elk Studios, iSoftBet, Leander Games, Saucify, GamesOS and Genesis Gaming. If you is not enough, then you do not even need to register and just continue on.

Slots Million has a fairly well-designed site, which has just organized a section where you choose the game, if desired. Last time I checked, the Million Slots you could choose among as many as 925 slot machines. With other casino games, I think that number reaches a whopping 1,100 titles created just for you, and your unlimited entertainment. Frankly, all worthwhile is in the casino, and all that is available to play immediately without downloading the necessary software on your computer.

In the beginning I used a play for fun, but soon after learning about the possibilities of the casino I registered and started playing. After the deposit I first played on the Jack and the Beanstalk, and I'm doubled its deposit for one day, then I moved on Mega Moolah as it carries a huge jackpot. Unfortunately, this is my adventure because I finished the high stakes quickly lose all the money from the account. This casino has everything, a great number of games, the perfect customer support, a large number of payment options and most importantly a big heart that every day is given to loyal players.

This is one of the best out there. Design is amazing and have a large selection of games. They are also licensed in Curacao, Malta and UK, something that really brings peace of mind to players like me, who have had the unfortunate experience of playing at rogue casinos.

So, my review of "Slotsmillion"... I really dont understand why a Casino like this is not under the Top 5 here!!!!!!! This Casino isReal 10/10 Stars

- One of the best Bonus Rules in Online Casinos!!! So long if you're play with your own Real Money any winnings are yours!!!!.... No discussion, no hidden rules, exactly THAT!!

- Bonus Offers are always good, many Freespins (sometimes just for playing there) and with really fair Conditions (just 35 x the Bonus Amount, not your Deposit)

- Fast payments (between Business Hours in less than an Hour), Verifying only at Higher Winnings (more than 1000 €/$ direct or more than 2300 cumulated Withdraws).

- Games are great (more than 900 at the moment) and run without any Problem, RTP seems really good (just my own experience).

- Absolute professional and fast Live Support, no unnecessary Questions, you got a Problem and they solve it directly.

I would absolute recommend this Casino to everyone!! 10/10 in all Points of View

German Translation would be fine for the website, but nothing which is important to me :)

Wonderful online casino where there is really lot of slot games! Slotsmillion casino come to my light not so long time ago, but I am already claimed all welcome package bonuses, played even few more times, and I think it is really good online casino.

Well, let me start from introducing casino softwares: netent, quickfire, playtech, cryptologic, betonsoft, rival, and few more. Well, if this is not good name for casino - slotsmillion, than I have no idea which is good name for casino. Awesome games selection, awesome choice of softwares, big big huge thumbs up for that. Unfortunately last time I played playtech games was a bit laggy, but probably this is already fixed.

Customer support. Almost not used it. Once when my freespins for some reason does not credited at my account once I activate it I open it, describe my problem, and my problem was resolved within couple of moments. And no long waiting, no any suggestions like relogin or clear cookie. They just resolve it without any questions. Good CS.

Bonuses and promotions are okay, decent and nice welcome package, and great usual freespins. My last deposit was about month ago or so, and for this period I already got 2 bunches of no deposit freespins. First one at Friday 13, 13 FS on bloodsuckers with 1 euro per spin, and second one was 20FS on twin spin not so long ago. Perfect, nice, but I am also want to see more deposit bonuses, this is a miss of casino.

Withdrawals. Had couple. Not long. Usually if you request some time at evening or so - next day morning or afternoon. Of course it can be faster, but generally it is ok.

Overall slotsmillion casino offer probably biggest selection of games, they have playtech and rival, and this is just safe online casino.

A bit more deposit bonuses, a bit faster withdrawals? Please :)

Just wanted to share my experience at Slots Million Casino :

1. The Casino Has an Attractive Interface and is very user friendly I found it a true pleasure joining this casino I could believe the amount of games and how smooth everything runs here and what an amazing selection of promotions.

2. I've played at a lot of casino's and i can honestly say this one is something special everything has been thought of and managing ones account is simplicity one can view all their promotions with ease and check their wagering requirements everything has been thought of to the finest of detail.

3. The Customer Service at Slots Million Is Amazing very friendly , Timely and Professional I
am simply blown away by this casino there's an X-Factor in Customer Service here.

4. The Large Selection of Payment Options is very attractive and even included my preferred
option Neteller.

5. And Lastly this casino has the most amazing vision which I believe they are living up to if not going beyond :

"To be the casino with the best slots and casino games . We always strive to be as clear and transparent as possible, providing bonuses with simple and fair terms, on an easy-to-understand website."

And the part about constantly on the lookout for new and exciting slots and casino games... this place is so cool I'm going to enjoy being a member here.

6. Finally Cash outs are a breeze I can truly say that Slotsmillion Is level pegging with
the top Casino's such as Videoslots, Casinoluck, and 32red... I wish you all the best Casino SlotsMillion.

Games selection, customer service-seem legit, bonus is decent.

RTP- ugly.

iphone add to home screen doesn't work- MG unplayable.

Great variety of games and a good looking website.

I played with 37.50 euro on the new Tornado slot. My whole balance reached 0 euro without even hitting a tornado feature. I played more then 100 rounds on gonzo quest from the first deposit bonus, and never triggered the free spins. ALWAYS two scatters and when there are three, there are not lined with each other. Feels like a total fraud, because this happened at EVERY game i play. I will never come back here again as i don't trust them for a second even though others are claiming the opposite. I will stay away there are so much better casino's out there.

SlotsMillion Casino News

Read all news about SlotsMillion Casino, check for updates and stay tuned for exclusive bonuses.

Get SlotsMillion Casino's Friday Happy Hour Bonus
Promotion Get SlotsMillion Casino's Friday Happy Hour Bonus

On Fridays we celebrate! And at SlotsMillion Casino they have a Happy Hour to help you embrace that Friday Feeling. Their Happy Hour runs every Friday and gives you the chance to claim a special deposit match bonus to get more out of your next deposit.Kickstart Your WeekendMore funds = more fun, which is why at SlotsMillion Casino, you now log into your account every Friday for a Happy Hour deposit bonus.You will need to be a member and log into your account every Friday between 6 and 12 pm (your local time). Once you’re in your account, you’ll be able to see if you have received a Happy Hour bonus to kickstart your weekend.If you’re a member at SlotsMillion you could receive a special Happy Hour Bonus if you log into your account every Friday.Once you are logged into your account, you could get a 20% up to 100€ / $100 / £100 / 1000 Kr!Whichever bonus is waiting in your account is yours for the taking. All you have to do is make the qualifying deposit to get started.The Fine PrintBefore you go, there are some essential things you need to know. You need to have made at least one deposit; you can check out their 100% up to €200 welcome bonus.Your bonus will be valid in your account for three days, and there is a 48x playthrough requirement. The maximum bet is set at €5, and any bigger bet could result in your bonus and winnings being forfeited.Full Terms and Conditions also apply and can be found at the casino. The rest is up to you, good luck!

Enjoy Your Lunch Break at SlotsMillion for 20 Daily Spins
Promotion Enjoy Your Lunch Break at SlotsMillion for 20 Daily Spins

SlotsMillion Casino has reinvented weekdays! They don't need to be boring anymore because you can now take a Slot Lunch Break and claim 20 sweet spins, Monday to Friday.Take a Slunch BreakNext time you take a break at work, take a Slunch Break. Every week you can visit SlotsMillion Casino Monday to Friday from 11 am to 1 pm and get 20 spins to use on the popular Chilli Heat Megaways Slot.The best news is that you can take up to four Slunch Break bonuses daily, collecting up to 80 spins.To enjoy this offer, log into your SlotsMillion Casino during the weekdays and deposit during the promotional times.To receive your spins, you must be a member at the casino, deposit during the correct time and day and use the following steps:Log into your account at SlotsMillion CasinoDeposit a minimum of $20Open the My Bonuses page to claim your 20 Slunch Break spinsYour spins will be credited on Chilli Heat Megaways with a value of $0.20 per spin. You can claim one set of bonus spins at a time, but you can claim up to four Slot Break bonuses daily.Don't Forget the Terms and ConditionsThe casinos' full terms and conditions apply, meaning there is a maximum bet of $5 / £3 when you're playing with bonus funds. You'll have 24 hours to use your bonus and check which games can and can't be played to avoid losing your winnings.Enjoy!

Watch the Moment a Lucky SlotsFighter Wins £10,000 at SlotsMillion Casino
Big Win Watch the Moment a Lucky SlotsFighter Wins £10,000 at SlotsMillion Casino

Boy oh Boy are our SlotsFighter contestants turning up the heat! We are completely thrilled to hear that a lucky SlotsFighter won a staggering £10,000 in a solo game whilst playing at SlotsMillion Casino. And thanks to Twitch it was all caught live. Don’t worry if you weren’t tuned in at the time because we have the winning video for you to watch right now. From Zero to 10K on One GameIt was just another ordinary day for Mario as he decided to play at one of his well-liked online casinos whilst streaming live on Twitch. With a massive selection of online slots and games to choose from Mario just jumped between games in what seemed like a gaming session just like his others. Little did he know what was about to happen. While onlookers watched him play and with Mario interacting with his viewers, he decided to play Merkurs classic Magic Mirror Deluxe II Slot. He also decided to raise his stake to £2 when he hit his first bonus. Nothing out of the ordinary there with just a 50x win. Mario played online slots at SlotsMillion Casino whilst onlookers watched live on Twitch.But Mario was determined he wasn’t going to give up and kept going when he was lucky to catch another bonus round just a few spins later.Determination Paid OffMario admitted that the chances of hitting a big win at this point was probably one in a million since Merkur games are known for their high volatility.He got the Aces as his expanding symbol, so he let the reels spin and in just a few spins later the retrigger came in which game him an extra expanding symbol for the rest of the free spins. But it wasn’t just any symbol! It was the games top paying symbol. And in just a few spins later one of Mario’s dream came true. He got a full screen of the top paying symbol landing him the jackpot. He won a 5000x multiplier and a total win of £10,000.The top paying symbol expanded to fill the entire reels landing Mario a 5000x multiplier and £10,000 in cash.Understandably, Mario was in complete shock, like nothing he had ever experienced before. Naturally his fans who had just watched this happen on Twitch were equally as impressed and the chat went crazy congratulating him. Mario said it is his biggest ever win so far and we could not be more pleased. Be sure to tune into the Twitch channel for more exciting wins just like this one as it happens. 

Paying Out €2.5m Mega Fortune Makes More Dreams Come True
Big Win Paying Out €2.5m Mega Fortune Makes More Dreams Come True

We all know that Mega Fortune is a money maker, right? It’s made endless dreams come true and it’s showing no signs of slowing down either. This time NetEnt’s popular online slot secured SlotsMillions first ever millionaire winning a whopping €2,553,604.67!Player Wins the Mega Fortune JackpotOne lucky player has just had the perfect start to 2018 and becomes the first ever millionaire at the online casino. It was of course Mega Fortune that made it happen and this time it was a lucky UK player who has chosen to remain anonymous. A lucky UK player bags the €2.5m jackpot playing Mega Fortune at SlotsMillion Casino.The player had signed up to the casino just a few days before his life-changing win came. Once again, the game doesn’t disappoint and NetEnt has now seen its first multi-million-euro jackpot of the year! Last year they paid out an incredible €75 million in winnings and it certainly seems like this year is going to follow suit. Win the Luxury LifestyleMega Fortune is known for it’s luxury theme and only too often is it making that lifetime become a reality for players around the world. Set across 5-reels and 25 paylines it’s one of NetEnt largest online pooled jackpot games which gives you the chance to hit the mega jackpot on every single spin. Happy Player, Happy Team!We’re extremely thrilled for the player and send massive congratulations for the entire AskGamblers team. NetEnt are pretty thrilled too! Henrik Fagerlund, the Chief Product Officer said, “What a great start to the year it’s been for the lucky winner and we’re so pleased that we’ve been able to play a part in his life-changing moment.” He also went on to say: “Mega Fortune is a long-time favourite with NetEnt players, so it’s no surprise to see it claim the first winner of 2018 and we hope it continues to be a lucky year for everyone who has a spin!”

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