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Slots of Vegas Casino

Slots of Vegas Casino

The casino is terminated.

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 62 reviews
3.6/10
62 reviews
Complaint Response 629 complaints
3 days avg. 629 complaints
What we like
  • Live chat
  • Higher withdrawal limits for VIPs
What we don’t like
  • Slower than average withdrawals
  • Live chat for registered users only
Affiliate disclosure

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Slots of Vegas Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.slotsofvegas.com
Established
2004
Licences
Costa Rica Gambling
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino, Download

General Information about Slots of Vegas Casino

Slots of Vegas Casino is an online casino that has been at AskGamblers for some time. The benefit of this is that you can not only read our online casino reviews, but you can read real player reviews. These are reviews from AskGamblers players who have already tried and tested the casino. 

StallCation

Complaints

Read the complaints other players have left for Slots of Vegas Casino. Learn more about complaints.

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Slots of Vegas keeps denying all ways of withdrawal request multiple times always for different reasons
Hello, I have won a large amount of over $6000 dollars. My withdrawal request continuously being denied. Always for a different reason than last time I talked to customer support. This has been going on for over a month almost now. First withdrawal request I did was for bitcoin, customer service representative was telling me everything I needed to do in order to do this withdrawal. I completed all step, received case numbers and went back to live chat and provided case numbers they told me multiple times I provided all information needed and the were escalating it to the correct department. Waited and received denial. Went back and asked live support was it was denied. They said because my last deposit wasn’t a bitcoin deposit so I couldn’t do a withdrawal that way. They did not say this when I first talked to them. Asked another agent they gave me a different reason why. Yes all agents I spoke with said they received all the information needed for this withdrawal but still always had a different reasoning. So then I tried the withdrawal with a wire transfer. First request I did I entered all my information, sent documents of both 2 items they requested. Electric bill and bank statement from may-June which was the newest I had on my banking account with Chase Bank.received the case number from the email response back. When back on to chat with live agent they said everything with both documents were good and they were escalating my case again. Saw it was denied again and asked live agent why. This time they told me that the last agent did escalate my case so the correct department did receive or review my documents that were requested so they couldn’t verify me. But rest assured I was told they now escalated it now and all the documents were still good for my withdrawal just needed to wait for it to get approved within the next 2 weeks. Ok so I waited logged back about 2 weeks ago now and saw it was denied again. So I asked a live agent once again why. This time they told me that my document for my bank statement wasn’t the newest and needed a newer version. So I actually received the newest version on July 13th for period June- July 13th. Sent that document in another email received another case number and asked live agent once again to check if I needed anything else now and they said everything needed it good. So they escalated my case again to a department they said. Saw that wire transfer was denied once again and chatted with live agent yesterday. Asked why it was denied. They said they the 3rd party payer couldn’t validate my bank account because they can’t accept Chase checking account for wire transfers. Which is not correct because they specifically told me at the beginning of all this that Chase was a good bank that they deal with. I asked my bank also and verified they can accept wire transfers for my account and that most likely I was being scammed from not receiving my wire transfer due to a false statement from the issuer or also known as “stalling loop” The agent I chatted with yesterday then told me I had to open another bank account with either Wells Fargo, Bank of America or capital one bank.i would have to have a positive balance of 20 or more for at least a month and then I could start the process all over again when I got my first statement with my new account. The agent then came back and said that I actually had to have a balance of 30 dollars now. Even though before about a month ago they accepted Chase bank and all my information was apparently good to go, so how does it happen now that they don’t accept Chase bank? There is always a different reason for everything as a excuse given from multiple live agents over this whole process now. All I want to do is get my full withdrawal that I am Eligible for in the amount of 6505.65 it is all withdrawal able as I already checked that multiple times because they did take away my bonus money I believe they called it off the top of my winnings after my first attempt to withdrawal. Please help me get my withdrawal as I’m eligible and entitled as I played with my money and won. I do have attachments I will upload from the different chats over the month and also email responses from a live agent not from a automatic reply.
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62h left
$6,506

Slots of Vegas Casino Complaint Stats

Resolved 583 / 604
Avg. Amount $3,112
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

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Player Rating
3.6/10 62 reviews

Top reviews from our players

I submitted about 8 withdrawal requests from end of December 2016 thru middle of February 2017. I have only been paid for one, and I'm talking about thousands of dollars. No response to email, voice messages, and when I chat with customer service all they say is they will submit "forms" to escalate the issue. I'm beginning to wonder if I will ever get paid since it's now almost June 2017!! Was told I was no longer a VIP player because I had won too much - will not play here again even if I ever do get my winnings

The variety of games are awesome. They come up with new ones all the time.

They take forever for payouts. Not only did I wait from Dec 1st 2016 for my cash out to February 15th 2017 to get my check. (They kept saying they needed a utility bill which I sent in 5 times to 4 different emails, the whole month of December.) It was drawn in US funds, but off a Canadian bank. (Have had cash out before was American bank) SO I wasn't expecting this. It was delayed at my bank for 45 more days due to being a Canadian bank. No one ever told me it was not going to be a US bank. SOOOOOO, next time if I ever get brave enough to put my money in there casino. I will get a wire transfer. Cause you never know where the check will be from.

Nothing, their support is awful, and the design of the site is terrible. The most simple parts of web design were cone completely wrong.

I do A LOT of online gambling and I have never come across a site as bad as this.I could not even get on the casino.It asked me to verify me e-mail and sent me an e-mail to confirm.I immediately go to my e-mail and click on the verification link and it brings me to an error message saying that I need to verify my e-mail..... what? Did this 5 times and still never worked. Maybe someday it would have worked but this is just a terribly designed website, I can't even imagine what the game play would have been like. I spend thousands on online casinos and when I tried to do a live chat to help the person on the other end was terribly rude. Do not use this online casino.

First off, let me just say, I play on a few different casino websites. (Chumba Casino, Ignition Casino etc, just to name a few) The Games that Slots of Vegas offers are great. 3 Reel and 5 Reel for the most part. Some 3D games. A bunch of Table Games (I usually only play slots) Decent wage bet options. (some casinos only have $2/$5/$10.) SOV offers as low as $0.20 up to $2.50/$5/$6.25 and than UP to who knows where. LOL. The website all in all has some good variety and Slot machines.

They offer online (mac/windows) and download on windows. (I use a mac, so I've never played other than online) They have different levels and you get a $100 free chip when you receive a certain stage. The give out chips every 100 points. (its obviously easier the lower your point level is, and gets harder with time) All in all, it would be a great website for online Gambling, if....

Oh Gosh, this is where the site sucks BIG time. The payout process is beyond every other website I have played on. I understand that some sites take longer than others. (I use a website called chumba casino, their games aren't as good, but it only takes 1-2 days to get paid. using paypal, its simple and fast)But with Slots of Vegas, it takes forever. You need to keep emailing/calling them, asking about your check. (you don't get a hold of a person via the phone often, so emailing and chatting is best, but its rare that you get a knowledgeable person to communicate with in the first place) Their websites states that it takes 5-10 business days for the check to process and another 5-10 days business days to be sent out, Don't think they actually follow that timeline. I'm not sure how they calculate their time frame, but just assume that they will always have an excuse as to why the check hasn't been sent out yet, and why its taking so long. Eventually you will get paid, but just be prepared to wait 6-8 weeks (40 business days, not 10-20 like advertised) for a check. (max withdrawal is $2500/week, they do tend to bunch a few checks together for you)
Good luck! LOL

Slots of Vegas is a great online casino. I won twice during last week of July 2016 and I received my total wininngs of $1,200 two months later. The customer service via online chat is very helpful to my inquiries.

The available games are the only thing that I like.

PLEASE BEWARE!!! GO anywhere else.. The process to withdraw any money is super slow. To speak with a knowledgeable customer service agent is almost impossible. I had a terrible experience with a man names Oscar. VERY RUDE!!ID# 2526..

I was only calling in to check the status of my pending 10 day withdrawal.. Oscar response was very arrogant, he stated that my account was closed because the system flagged an identical name. Why not ask for ID or something to prove the mistake but no..

Oscar continued to tell me that I was ignorant and he can only close the acct and just play for free.. I asked for a manager and was told by Oscar that one was not available.. I would not recommend this site to anyone looking to enjoy their experience.

Try somewhere else.. Please Beware. You have been warned..

I liked the no deposit bonus I got and the slots they have. That was before I played the slots in other casinos.

What a long and painful withdrawal process!

If you ever won and requested a withdrawal from a European Casinos that usually just takes 24 - 73 hours (even if it is a win from a no deposit bonus). You will never play at Slots of Vegas again.

Finally got my payout check earlier this week. Bravo Slots of Vegas! Now I can play again! Bonuses here are great! You have to bet big to win big!

Payment took longer than expected but I did receive it.

The games are pretty entertaining. I like the bonuses and the free chip after so many plays. I have been lucky a few times here. I have probably spend more than what I won though.

The payouts are very long. I would think since I have had some payouts with them before it would an easier process. This payout that I am waiting on is taking longer than my first payout. And it took almost a month to get approved. I will update this once I finally get paid for my winnings.

The huge bonuses with no wagering requirements to meet.

It takes takes too long too get your money. Most casino payout within in ten days you will be lucky to get your winnings in two months.

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