Complaint #995 Slots of Vegas Casino

Disappearing money

By kelvin N.

3 weeks ago

On June 15th at 11:37 pm, I deposited $351 usd with the bonus luckystreak350.

I understand the bonuses and read everything, anything over 3.5k will be non-payable. So I was playing and got up to $7.6k in winnings.

The reversal withdraw kick in as approved and took $3,613.50 same day at 11:48 pm

So that left me with 3.5k of my winnings. I withdrew $2500 and a $1000 one.

They denied it on June 18th, and the manager approved a withdrawal that took my real winnings of 3.5k, and it disappeared and never popped up again. Keep in mind, I had 3 other pending winnings from different deposits and bonuses after. They told me it comes out of that, which is a lie.

I read the reviews on how they do this, but they owe me 3.5k from June 15th winnings.

Disputed Casino Slots of Vegas Casino

Reason Declined payment

Amount $3500

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear @901kelvinnash,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Slots of Vegas Casino

• Representative

2 weeks ago

Hi Kelvin--

I just want to let you know that your payment was sent to our processor, Monday. I would expect you'll find the funds in your account early next week.

In the meantime, I hope you have a wonderful holiday weekend,

Tawni

901kelvinnash

• Tennessee

2 weeks ago

Yea that the winnings after that, the 3.5k im talking about was before them winnings. I had over 7k they took 3.6k then took the 3.5k I won after in fairness. I deposit 310 dollars.. which equals to it was 30x or 10x my payout, but it came to 3.5k . You all denied my real payout and it disappeared. 7.6k just left. The winnings that got approved is under a new bonus and money. I sent the proof in pictures. Look at the dates..

Slots of Vegas Casino

• Representative

2 weeks ago

Hi Kelvin--

I apologize for the difficulties you've been experiencing with this.

I've reviewed your account and you'll be happy to know that your withdrawal was approved yesterday and the payment will be sent to our processor later today. I would expect you'll find the funds in your account early next week (possibly sooner).

Tawni

Slots of Vegas Casino Complaint Stats

Resolved 583 / 604

Avg. Amount $3,112

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Slots of Vegas Casino Complaints

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May 25th - follow up past 72hrs and they want to submit another ticket.

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