Complaint #721 Ruby Slots Casino

Once again payment being delayed

By Gwen J.

6 months ago

Message on forum

I won $100 on Nov 1, 2025. I received an email on Nov 18 stating "your payment is on the way". I have not received it yet. I contacted Chat several times and I was told that the payment was sent to the processor on Dec 2, 2025. It is now almost 5 weeks later and still without. I like their games, and I know it takes time to get a withdrawal, but it's been over 9 weeks. Hopefully, this will help expedite the process.

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $100

Discussion

AskGamblers

• Support Team

6 months ago

Dear @fb_1154837631207313,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Ruby Slots Casino

• Representative

6 months ago

Hi Gwendolyn--

Our processor confirmed that your $100 wire was completed on January 9th--you should definitely have received the funds by now.

Can you please confirm if you've received the payment?

Much appreciated,

Tawni

fb_1154837631207313

6 months ago

Thank you so much for looking into this. As of today, I have not received the $100.

Ruby Slots Casino

• Representative

6 months ago

Hi Gwendolyn--

I apologize for the difficulties you've been experiencing with this.

I've reviewed your account and I do see that your payment was sent to our processor, as you've stated, but I do not see confirmation from our processor that the wire was issued. Due to this, I've sent a query to our processor to see what has happened. I would expect to have a reply early next week. Once I have an answer, I'll be sure to get back to you with your payment's status.

Hang in there--I promise this will be sorted out.

In the meantime, I hope you have a great weekend,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 430 / 443

Avg. Amount $3,737

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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After two months no movement on my many requested withdraws

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My withdrawal request of $1400.00 USD was approved on June/10/2026.
I have not received my payment yet. I am a Level 5 VIP!!! When it comes to VIP you can’t go higher than that. Why do I have to come here to get paid?
Supposed to have fast withdrawals so why are my payments constantly late?
I’d appreciate some assistance!

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I requested a $1950 withdrawal

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Withdrawals declined without explanation

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I queried with chat and emailed to support my passport as required. After repeated email follow-ups that were ignored I stepped away from gambling for a while due to frustration.
I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
I am still owed a sum of 11,929usd.

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And that I just have to wait..

It has been it's more than enough time and I am getting frustrated because I asked to speak to her manager and was told that a manager would tell me the same thing... I just want to get my money and be done with them. I quit playing there many years ago because of this very reason but they had someone reach out to me and i started playing there again and haven't had any issue until recently...

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I have given the casino enough time

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