Complaint #727 Ruby Slots Casino

Violation of payment terms

By rubenmbarrett

1 month ago

I have nine (9) withdrawals that were submitted on 06/18/26 for a total of $22,000.00. Withdrawal number 113344659 was a Coindraw withdrawal for $2,000.00 that was denied without explanation and withdrawal number 113344665 is a bitcoin withdrawal that previously had an approval date of 07/02/26. The approval has now been removed and all of these withdrawals are beyond the stated time frames for being approved and paid according to the terms and conditions. This platform is part of a group of platforms accessed through Inclave.com that are constantly violating their payment terms and conditions and engaging in unethical business practices against its players. My player hosts had recently informed me that I was given VIP 5 status which is their highest VIP level which would grant me the maximum limits for withdrawals on my accounts. Now my account shows as restricted and that I am part of an excluded player class. The actions of this platfrom are blatant fraud and they need to approve and issue payment immediately. Furthermore, gaming regulators need to take a serious look at their actions and regulatory compliance.

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $22000

Discussion

83 hours left for rubenmbarrett to respond.

AskGamblers

• Support Team

9 hours ago

Dear @rubenmbarrett,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Ruby Slots Casino

• Representative

12 hours ago

Hi Ruben--

Unfortunately, once your player class changes, your ability to receive Coindraw changes. It is not meant to be discriminatory--it's simply the way the metric works.

I have sent you (as well as AskGamblers management) a copy of your transaction history. This shows that the $2000 in question was returned to your balance.

Hopefully, this will clear this issue up.

Tawni

rubenmbarrett

4 days ago

I have spoken to my VIP host and he said I was eligible for coindraw. I was VIP 5, the hightest VIP tier your platform has at the time of submitting these withdrawals. It was after I won that the platforms changed my VIP status so they could delay payment. I satified every stated criteria for Coindraw and your platforms actions of denying the withdrawal is blatant discrimination.

Ruby Slots Casino

• Representative

4 days ago

Hi Ruben--

I will go back and check once again regarding the $2000, but I am quite certain this was returned.

As to Coindraw, you would need to speak with your VIP Host regarding this. It has everything to do with your player status, however, this is outside my wheelhouse of work.

Tawni

Ruby Slots Casino Complaint Stats

Resolved 430 / 443

Avg. Amount $3,737

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Complaint Status

83h left

$22,000

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Ruby Slots Casino Complaints

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After two months no movement on my many requested withdraws

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Supposed to have fast withdrawals so why are my payments constantly late?
I’d appreciate some assistance!

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Withdrawals declined without explanation

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I queried with chat and emailed to support my passport as required. After repeated email follow-ups that were ignored I stepped away from gambling for a while due to frustration.
I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
I am still owed a sum of 11,929usd.

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Once again payment being delayed

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And that I just have to wait..

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Now I'm told that there are a lot of winners lately, and they opened up a "ticket" and to wait another 72 hours.

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