Complaint #720 Ruby Slots Casino

Delaying payment and splitting them

By Xxkickitxx

6 months ago

Message on forum

I won over $8000 a few months ago I had a long process to go through. They didn’t accept my documents I finally got verified and now my first withdrawal of course he said you can only do $2500 at a time they split that into two 1250 payments when I set for one full 2500+ they took out a fee and said they are going to charge me another fee on the other 1250 when that comes that I have to wait 7 to 10 business days for each approval through the casino and 7 to 10 days of their money baking system to send the money so that’s a full month each time I have multiple payments coming and I requested them all in the middle of November and they are with holding my money and not sending that money as promised everything was approved. Everything was verified and I’m not receiving my payments. I have all kinds of chats that said I will get them directly one after another and that I would not have to have the timeframe waited in between now they’ve decided even split them saying it was due to their third-party payment company and I said if that’s the case, why do I have to wait another 7 to 10 days for the other have to be approved that if it was the payment company that split it they are just delaying my payments intentionally I have chatted over and over and I have all chats to proof I would like this looked at plus all the extra fees that are gonna be charged if they split and they said they can also split every request of mine if need be and charge me extra fees if need be this is just an intentional delay. I would like this addressed please.

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $8006

Discussion

AskGamblers

• Support Team

5 months ago

Dear @Xxkickitxx,

The AskGamblers Complaint Team is kindly asking you to let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

Ruby Slots Casino

• Representative

5 months ago

Hi Joy--

When the withdrawal is split, the remaining part of the withdrawal has to be assigned a new transaction number. Beyond this, I'm really stuck on what it is that you are asking about.

As I've stated several times now, there is nothing I can do beyond ensuring your payments are being sent off weekly. I understand your upset and disappointed that the withdrawals are being split, but I cannot stop this from occurring--this is completely due to processing limitations.

Tawni

Xxkickitxx

5 months ago

I am questioning the fact that you are denying and reapplying for another withdrawal under my conditions stating that as if I am doing that I’m not talking about the split payment any payments what you’re doing if you are denying them from the original date of November 14 and re-entering another request as if I am the one doing that under my profile under my account that is not OK to do I should be getting paid what I requested. I should be getting get paid what well exactly in a timeframe from the date. I requested him from the date request November 14. Also there has a been consistently every week of payment so when you stay in to make sure that I’m being paid out every week that’s not happening however, I am not OK with you requested denying your request requested under my profile. That is what I’m referring to and you’re avoiding it. You’re avoiding that I brought that up that I don’t know why you’re talking about the split payments when my two attachments were directly related to my original request date and how you have changed all of that information as if I begged you in the request changes and I have not touched any request since the date of November 14, 2025 the casino is doing this under my profile which is not OK.

Ruby Slots Casino

• Representative

5 months ago

Hi Joy--

I honestly don't know how to explain this further. It is clearly written in our terms and conditions that due to processing limitations that payments may be split.

Unfortunately, this is the case currently, and there is nothing I can do to change this for you. What I CAN do, is continue to monitor your account to ensure your payments are being sent off weekly.

Tawni

Ruby Slots Casino Complaint Stats

Resolved 428 / 441

Avg. Amount $3,746

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

See all complaints for this casino

Withdrawals declined without explanation

I won 15,250usd and did some withdrawals in 2023, a few of which were paid to me, but
Ruby Slots casino then began denying the withdrawals.
I queried with chat and emailed to support my passport as required. After repeated email follow-ups that were ignored I stepped away from gambling for a while due to frustration.
I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
I am still owed a sum of 11,929usd.

Unresolved

$11,929

Once again payment being delayed

I won $100 on Nov 1, 2025. I received an email on Nov 18 stating "your payment is on the way". I have not received it yet. I contacted Chat several times and I was told that the payment was sent to the processor on Dec 2, 2025. It is now almost 5 weeks later and still without. I like their games, and I know it takes time to get a withdrawal, but it's been over 9 weeks. Hopefully, this will help expedite the process.

Resolved

$100

Runaround from Ruby Slots again

On 06.28.25, I won $4000 & I requested 2 withdrawals of $2500 & $1500. The $2500 was approved on 07.15.25 & I received payment for it but am now getting the run around for the $1500. I have contacted support several times and keep getting told that it has been escalated.

And that I just have to wait..

It has been it's more than enough time and I am getting frustrated because I asked to speak to her manager and was told that a manager would tell me the same thing... I just want to get my money and be done with them. I quit playing there many years ago because of this very reason but they had someone reach out to me and i started playing there again and haven't had any issue until recently...

All my information has been verified with them, so there is no reason for this delay...

Resolved

$1,500

I have given the casino enough time

I feel and believe that I have given the casino enough time to make good on my winnings and that I have followed all the rules set forth.I am not looking to cause a fuss or blame or even put a bad name out there on any casino or persons that makers no sense.All I want is to collect what I won and no more.I hope I am not jumping the gun and that i have given it the proper amount of time to ask for your help.On Feb 26th 2025 I requested a withdrawl,and then again on March 1st 2025,then it was finally approved April 8th 2025 and now it is June9th 2025. I have contacted them at least five times since and have gotten no where,so this will be the third time to ask for your help in which you guys are the best.

Resolved

$700

Ruby delays my withdrawal 508 USD

I submitted my withdrawal through Bitcoin on 5/8/2025.

I was withdrawing $508 after my bonus was removed.

I was told 7-10 business days. So on the 22nd, I should have received my payment.

Then I was told it would be an additional 7-10 days to process the payment.

So, one Month to process a small win. This is not what is listed on their website. They claim instant payouts.

Now I'm told that there are a lot of winners lately, and they opened up a "ticket" and to wait another 72 hours.

This is after they told me I withdrew via CoinDraw and not Bitcoin.

Everything is some other excuse, all stalling in the hopes that I'll play it back.

Resolved

$508

Ruby slots payment

I have few redemption requests pending and 2 approved. For one initiated on 12/27/2024 they claim that the payment was sent on 01/28/2025 but since then the only answer I get is to wait because once the payment left the casino there is nothing they can do. Today is the 13th business day since the payment was sent according with customer service but I don’t see anything in my bank account nor they are able to provide me with a trace number for the transfer.

Resolved

$4,830

Once again Ruby doesn't pay

I played on Ruby Slots Casino on January 4, 2025.

I cashed out $2200. I have yet to receive it.

I sent in all documents and and I still get a runaround.

You can deposit over and over again, but when it's time to get paid problems starts.

You have helped me with this problem before, so I am hoping you will get me my winnings.

Thank you in advance.

Resolved

$2,200

VIP payouts

I've been a player on Ruby for quite sometime and reached VIP status. I made a withdrawal via Bitcoin but have not yet received it. As a VIP, a Bitcoin withdrawal should be processed in a timely manner as a deposit by Bitcoin takes only minutes. After requesting a withdrawal, the site stated it would be processed shortly but I have not received a verification of the transaction. I'm a verified player and had to use this site to get my funds expedited in the past. I'm hoping I can get the same results. Thank you in advance for your assistance.

Resolved

$175

Delayed Withdrawal Request 1459 USD

I originally submitted my withdrawal request on 12/20/2024 for $2,000.

I submitted all the documents and was verified.

The bonus amount was deducted from my winnings and the withdrawal for $1,478.50 was approved on 12/31/2024.

Payment in the amount of $1,459.00 was initiated on 1/15/2025.

I have not received any deposits as of yet.

Please help.

Resolved

$1,459

Almost a whole month no payout

I still haven't received my payout and it's been almost a month. Highly upset with how this casino has handled things. I have a payout that was approved a long time ago for only $200 that they claim they sent. I have not received anything. I have been contacting them every few days for nearly an entire month now. I need my payout today!

Resolved

$200