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Roy Richie Casino

Average Complaint Response Time: 3 days
Average Complaint Response Time: 3 days

Roy Richie Casino Review

  • Available on both desktop and mobile
  • Totally instant-play
  • Features an extensive selection of NetEnt games
  • Live casino room
  • Live chat support available 24/7
  • Secured with SSL encryption
  • Games proven fair
  • Unavailable to players in the UK and several other countries
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General info & Latest Promos
Website http://www.royrichie.com
Established 2017
Owner BTM Entertainment Group Ltd. Casinos
Casino Promotion

Roy Richie Casino is an online casino with a clean instant-play interface and a large portfolio of video slots and casino games. It is running on some of the most popular software platforms, including NetEnt, Microgaming, Pragmatic Play, Ainsworth and Evolution Gaming. The website is available in English, Spanish, German, Swedish, Russian and Portuguese. Roy Richie Casino is licensed and regulated by the Malta Gaming Authority (MGA).

Restricted Countries

Unfortunately, the casino does not accept players residing in certain countries. Namely, the list of the restricted territories includes Australia, Belgium, Czech Republic, Denmark, France, Greece, Hungary, Israel, Italy, Mexico, Russia, Singapore, Portugal, Spain, United Kingdom, Scotland, Isle of Man, and the USA. To see the entire list, see our Restricted Countries section.

Virtual Games

Roy Richie Casino offers a diverse range of online slots. Players can enjoy some of the most popular titles, each with a variety of themes, exciting features, incredible graphics and bonus structures. Among the most popular ones are the Starburst slot, When Pigs Fly slot, Jungle Spirit: Call of the Wild Slot, and Guns N' Roses Slot. All games are sorted out according to their categories and can easily be found.

Furthermore, there is a variety of Blackjack and Roulette alternatives, from titles like European Roulette and Single Deck Blackjack Pro to Roulette Advanced and Double Exposure 7 Blackjack. The casino also offers dozens of other games like Baccarat Pro, Jacks or Better, Oasis Poker Pro, TXS Hold’em Pro, Draw Hi-Lo, alongside many more.

Live Games

The casino features real live dealer games transmission from the NetEnt studios. The game collection includes a number of Live Blackjack, Live Roulette, and Live Baccarat variants, all dealt according to professional standards and broadcast in real-time.

Mobile Gaming

Thanks to the Roy Richie mobile casino, players who own a smartphone or tablet can play any of the touch games directly through the website thanks to its HTML5 interface. What members should do is open their favourite games and start playing on the go.


The casino customer support team is available to help all members, 24 hours a day. Should players have any questions, they can contact the support via live chat, email or phone. In addition, there is a helpful FAQ section with previously answered questions.

Security and Fairness

Roy Richie Casino uses Rapid SSL certificate (Secure Sockets Layer) web server to ensure safe connection, by encrypting all data uploaded and downloaded, such as personal data and credit/debit cards information.

All of the video slots and casino games are dealt with professional standards and monitored by actual supervisors to ensure fair play.


Casino details
More Casino Details More details
Responsible gambling info Responsible gambling info
  • Website

  • Software

    Microgaming, NetEnt, Evolution Gaming, Ainsworth Gaming Technology, Pragmatic Play
  • Deposit Methods

    Bank Wire Transfer, Maestro, MasterCard, Neteller, Visa Debit, Visa, Trustly, Skrill
  • Withdrawal Methods

    Bank Wire Transfer, Maestro, MasterCard, Neteller, Paysafe Card, Visa Debit, instaDebit, Visa, Sofort, GiroPay, Boleto, Skrill, AstroPay Card, Trustly
  • Withdrawal Times

    EWallets: 24 hours

    Card Payments: 3-5 days

    Bank Transfers: 3-7 days

    Cheques: Not offered

    Pending Time: 3-5 days

  • Withdrawal Limit

    EUR 5,000 per day
  • Affiliate Program

    Roy Richie Partners
  • Restricted Countries

    • Afghanistan
    • Angola
    • Aruba
    • Asia
    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Belgium
    • Bulgaria
    • Canada [13]
      • Alberta
      • British Columbia
      • Manitoba
      • New Brunswick
      • Newfoundland and Labrador
      • Northwest Territories
      • Nova Scotia
      • Nunavut
      • Ontario
      • Prince Edward Island
      • Quebec
      • Saskatchewan
      • Yukon
    • China
    • Cuba
    • Czech Republic
    • Denmark
    • Estonia
    • France
    • French Guiana
    • French Polynesia
    • French Southern and Antarctic Territories
    • Gibraltar
    • Greece
    • Greenland
    • Guadeloupe
    • Guernsey
    • Hong Kong
    • Hungary
    • Iran
    • Iraq
    • Isle of Man
    • Israel
    • Italy
    • Jersey
    • Macau
    • Martinique
    • Mayotte
    • Metropolitan France
    • Mexico
    • Netherlands
    • New Caledonia
    • North Korea
    • Poland
    • Portugal
    • Puerto Rico
    • Romania
    • Russia
    • Réunion
    • Saint Martin
    • Saint Pierre and Miquelon
    • Saint-Barthélemy
    • Singapore
    • Sint Maarten (Dutch part)
    • Slovakia
    • South Korea
    • Spain
    • Sweden
    • Switzerland
    • Syria
    • Turkey
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
    • Wallis and Futuna
    • Yemen
  • Casino Type

    Instant Play, Mobile
  • Manual Flushing

  • RTP

    Publicly audited
  • Currencies

    Argentine pesos, Brazilian reals, Canadian dollars, Denmark kroner, Euros, Mexican pesos, Norwegian kroner, New Zealand dollars, Polish zlotys, US dollars
  • Languages

    English, German, Portuguese, Spanish, Russian
  • Licences

    Malta Gaming Authority
  • Company

    BTM Entertainment Group Ltd. Casinos
  • Established

  • Live Chat

  • Deposit Limit Tool

  • Wager Limit Tool

  • Loss Limit Tool

  • Time/Session Limit Tool

  • Self-Exclusion Tool

  • Cool Off/Time-Out Tool

  • Reality Check Tool

  • Self-Assessment Test

  • Withdrawal Lock

  • Self-Exclusion Register Participation

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Roy Richie Casino Reviews by Players


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Reviewed on February 5, 2019



The Malta Gaming Authority (hereinafter the ‘Authority’) is hereby notifying that BTM Entertainment Group Limited, gaming licence MGA/B2C/350/2016, has been suspended as of 31 January, 2019.

BTM Entertainment Group Limited has thus been directed to indefinitely suspend all gaming operations, cease to register new players or accept any deposits on the Licence and to submit all data and documentation requested by the Authority.

Furthermore the Authority hereby notifies that any websites operated by BTM Entertainment Group Limited, or associated with BTM Entertainment Group Limited, and which make reference to the Authority or the above-quoted licence is not approved to be operational by the Authority. Due to the suspension of the licence, BTM Entertainment Group Limited is therefore not authorised to continue conducting gaming by means of distance communications under an Authority licence.

Players who deem to have any outstanding payments due to them on the mentioned licence are to send an email to support.mga@mga.org.mt and should submit the following information:

Name and Surname;
Registered Address;
Date of Birth;
Copy of Passport or ID Card;
Telephone Number;
Description of Product i.e. casino or sportsbook;
User Name; and
Screenshot of Balance or any pending Cash Outs (if not available an estimated balance is to be submitted).
The Authority notifies that no further information shall be released at this stage in order not to compromise any investigations that may need to be performed by the Authority and/or any other competent authority.
Reviewed on January 24, 2019


Today I heard from Neteller that they were informed by RoyRichie representatives that their company is bankrupt. So promises about bringing the website back online are clearly lies.

The only hope is that they still have player funds stored in a separate account in a bank, which they should have done following the Malta Gaming Authority rules. However, we all know the MGA are not very good at looking after bookmakers following their rules.
The only realistic hope I have is that RoyRichie was a customer of the Satabank, which is a Maltese bank which services almost all licensed bookmakers on Malta. That means their funds are still frozen in there already since October, because all accounts at Satabank were frozen at that point due to a money laundering investigation. In that case, there may still be some money left to pay players.

I strongly advise all players owed by RoyRichie to call the Malta Gaming Authority (Tel: +356 2546 9000) and put some pressure on them. Emailing has no use as they don't even bother to answer (or maybe just a standard reply after many weeks, but never a serious reply), you should call on a weekly basis and ask for continued updates and put pressure on them to handle this situation. Otherwise nothing will happen.


Website offline
No communication
Emails bouncing back
ochilo 3 reviews
Reviewed on January 17, 2019


Today received this reply from Complaints at MGA

Dear Customer,

Whilst acknowledging your claim please be assured that player funds held with the operator are being safeguarded and the Authority will ensure that all legitimate claims will be paid accordingly in due course. For this reason a record of your full details is being retained and once the release of player funds has been sanctioned, we trust that disbursement will take place shortly thereafter.

We will keep you updated with the progress. Your patience at this time would be greatly appreciated.

ochilo 3 reviews
Reviewed on January 12, 2019


Today received this email from info@btmentertainmentgroup.com

Dear Player, our team works hard to bring our RoyRichie.com
Casino&Sportsbook back on site. Some serious technical issue lead us to
stop temporary the service.

We would like to ensure that founds located in your players account are
safe. We look forward to helping resolve the problem shortly.

Kind regards,

Your RoyRichie Helpdesk team


I dont about this is true or not, i couldnt call malta gamming yet, only sent an email explaining RoyRichie suddenly shutdown, just waiting for more news.
Reviewed on January 9, 2019


Favorite for the Scam Award 2019
Respect: They managed to rip off not only their clients, but also their affiliates and suppliers


Stalling payments, followed by a myrade of excuses ending in non-payments.
Live-Chat deactivated long ago due to complaints - still continued to accept new clients (of course).
Email Support deactivate shortly after
Website now offline
CEO/CTA & Board Members mysteriously dissapeared
Nobody working at Roy Richie is available for comment nor anyone affiliated with them has any information
Another prime example of the highly respected maltese gaming license
Reviewed on January 8, 2019


Nothing. They ran away with our funds like cowards.


Website offline
Emails bouncing back
Phone number disabled
I advise everyone who is still owed money by RoyRichie to call the Malta Gaming Authority about this (0035625469000) because that is the only way to put pressure on them. They do not even care to reply on emails so please everybody just call and not email!

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