Blacklisted
Rich Casino is a brand operated under the Revenue Giants Affiliates program, a program which has been blacklisted due to the usage of unethical business practices in its relationship with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments, unprofessional behavior as well as operating without a valid license issued by an official regulatory authority.
- 0-24 withdrawal time frame
- Mobile-friendly
- Top-tier software providers
- Live chat open 24/7
- 72 hours pending time for withdrawals
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Rich Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
Rich Casino is an online casino with a dark, luxurious theme. Their games are powered by several software providers including Parlay, Rival, Pragmatic Play, Betsoft, and Visionary iGaming, and available to players in Instant Play and mobile versions, no dowload is required. The casino is licensed under the jurisdiction of Costa Rica.
Restricted Countries and Territories
Unfortunatelly, Rich Casino does not accept players residing in several countries world-wide including the United States, Denmark, Italy, Australia and several other countries. For the full list of restricted countries, please refer to the casino details section bellow.
Mobile Gaming
All of Rich Casino’s games are designed to work the same across all devices. This means that players can play on their computers, smartphones, and tablets and get the same gaming experience on all of their devices.
Security and Fairness
Rich Casino ensures that their players are kept safe with their top-of-the-line encryption standards: 1024-bit RSA and 448-bit Blowfish, which are even more secure than the industry standard of SSL. Encryption makes it impossible for anyone to see your data as it is sent to and from the casino's servers. Firewalls are in place on the casino's server network as well, so your information is protected everywhere.
- E-Wallets 0-24 hours
- Bank Transfers 0-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Virtual Games
Rich Casino's games, as mentioned above, are delivered by several well-known software providers. Their biggest focus is on slots, and players certainly have plenty to choose from at Rich Casino. All of the video slots offer exciting game elements and a fun or action-packed theme. No matter what a player's preference is, there's almost certainly a slot game that fits their tastes here. The most popular games are certainly Good Girl Bad Girl slot, Greedy Goblins slot, Mr. Vegas slot, Fruit Zen slot, Great Reef slot, Sugar Rush slot, and many more.
Table game players, however, do not have quite as much variety. Blackjack players can play in both single-hand and multi-hand modes. Roulette players have access to several variants such as Swipe Roulette, Crystale Roulette, Roulette Black Diamond, Electronic Roulette, and Roulette Titanium. Apart from games of blackjack and roulette, other table games are casino war and craps.
Video poker players are relatively limited, as well. Players can choose from four different variants: Jacks or Better, Joker Poker, Deuces Wild, and Deuces and Joker. Although the graphical quality of the games is high, there are no variants based on Bonus Poker or its derivatives. Also, all of the games are only available in single-hand mode.
Live Casino
In addition to virtual table games, players can enjoy playing against live dealers. However, at the time of the writing there were three games at players disposal: Live Roulette, Live American Blackjack, and Live Baccarat.
Support
Rich Casino does a good job at ensuring their players can get their questions answered quickly. They accomplish this by offering 24/7 live chat, where players are typically connected to a chat representative within a matter of minutes, if not seconds. Players who do not mind waiting can contact them via email, as well. Finally, there is also a good FAQ section where players can try and find answers to their questions.
Complaints
Read the complaints other players have left for Rich Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hello FLUFFHEAD46, We would like to thank you for your review, as we are constantly looking to improve our services. The different limits and levels we have available depend on the activity on each account. At your current level you are eligible for $500 per week in withdrawals. You can increase these limits by having more activity on your account. As for the fees, they depend on your preferred and/or available method of withdrawal. You can browse all of this information on our Banking page. Kind regards, The Rich Casino team
It was nice at the beginning I was winning on games but when it came to withdrawing they declined the amount I had request saying its beyond my VIP level they after approving my VIP level request I decided to withdraw the remaining balance on to be told I should keep wagering until I lost all my remaining balance.
They used to give me free chip to use but since my first and last withdrawal they don't offer me anything and I tried to deposit funds to play I never win ever and they slashed my bonuses. Its like they are angry of my withdrawal that I got. So now I think will check other casinos to see what they have to offer, seems I am no longer valued at this casino..
Hello Chenge, Thank you for taking the time to write this review. We have investigated the issue with your account and we would like to walk you through what happened. To address the bonus matter, only the first 5 deposits have the 500% bonus offer attached, after which we do have daily deals, but with a lower match percentage. I see you also received many free bonuses after your withdrawal as well, almost every other day. Regarding the withdrawal, we were missing a vital piece of information in order to process your request. Your withdrawal was operated the same day we received that information from you, as well as given the maximum amount for your VIP level. Please keep in mind we are available 24/7 on live chat, should you have any questions or need additional information, don't hesitate to contact us. Kind regards, The Rich Casino team
Rich Casino is an online casino with a solid reputation, and this reputation is mainly associated with the Top Game. In addition to all operators Top Game is one of those that I rarely visit. The selection of games is not bad, but their promotion I do not like too much. The first time I played a bonus, it is possible to withdraw, while each subsequent win came to me as a "play money", they refuse my request to Withdraw. This casino has players from many countries, including Germany. I do not want to talk to Rich Casino games are not attractive, but I do not like anything here, especially. Mostly from time to time to visit them to see if anything change in their mode. Pretty much the same as the first day, so that in recent weeks have not logged onto the casino.
I had a deposit in 2016 and lost it very quickly at roulette. Among the offered games stand out Blackjack, Roulette, several classic and video slots, video poker and other games, such as Keno. Rich Casino has several progressive jackpots, divided among several different games, ie Stars & Stripes Jackpot, Fruit Jackpot and Monster Madness Jackpot. Currently, Rich Casino has a very correct welcome bonus - 500% on the first five deposits. After registration you should receive a free "25 free spins," but it all depends on whether you are the requirements of this bonus. In addition to the above, Rich Casino has previously offered a daily and bonuses for loyal players.
Given that I am not so loyal player in the last year, you will have yourself to make sure that this promotion is still active. As for the choice of currency and there I am not satisfied because as with other Top Game casinos that I tried, here your account is fixed in dollars. While researching this casino after losing money, I noticed that there is a maximum amount you can withdraw in one week. Despite my indifference to many segments of the online operators, it should be noted that Rich Casino is still ranked higher among the casinos that are available in my country, and use the Top Game software. I see on our AskGamblers now they do not have a high score, and also have a lot of negative comments. My rating is somewhat higher, perhaps too high in relation to my experience. Rating - 6/10.
Hello Helmg, Thank you very much for your review. Unfortunately we did not manage to locate your account in order to clear up your withdrawal situation. We would like to inform you that we have changed our site recently as well as added several other game providers , we invite you to log back into your account and give them a try. We also have several great promo offers which you can take advantage of, just come on live chat and ask any of our account managers about it. Kind regards, Gwen
Games are nice and the site is user friendly. I enjoy the games and the amounts are given in the currency that you understand.
I submitted my withdrawal request which they approved, but they take so long to deposit winnings to my account and the live support team doesn't give much details on matters.
Hello Chenge, First of all we would like to thank you for your review. So far you requested two withdrawals. One was already approved on the 26th of December and the other one is in queue for processing. You may be experiencing delays regarding the payout hitting the account due to the holidays. Once approved, a withdrawal request will be finalized depending on your preferred payment option, as follows: between 24 and 48 hours for Neteller, Ecopayz, and Skrill and between 5 and 10 business days for E-check, Papercheck and Bank wire. If the money does not reach you until the first week of January 2017, please send us an email to accounting @ richcasino . com (without the spaces) and we will sort it out in a timely fashion. Should you require any additional information, we are available 24/7 on livechat or email. We can't wait to see you back online, we have some great opportunities for a player such as yourself to maximize your winnings! Kind regards, The Rich Casino team
Positive is always to find good promo and claim with deposit.
Wagering is invisible for players You must ask every time in Live Chat how much its still left...
Hello We appreciate you choosing our website as your entertainment venue and will strive to provide you with the best possible service! We are aware that it would be a lot easier for you to be able to check the wagering requirements by yourself and it is something we are working on, so that you may have it available as soon as possible. Best regards, Gwen
Their games selection, customer support, overall aspect of the website (I love Black), bonus offers and promotions.
No problems encountered so far, no bugs, withdrawal process went smooth.
Good design and games, fast support (but that doesn't matter because kids are working there).
They don't say anywhere in the website how much it left to wager bonus. You need to ask support everytime. I had 120$ bonus (it was not first deposit bonus). At first they said that I need to wager it 6000$ then after 5 hours of playing they say that I need to wager it 3800$ more and then after few hours of playing more they say that I need to wager my money 9000$. I was playing for near 8 hours and had nearly 1000$. I just got frustrated and lost all money while trying to get correct info about how much I really need to wager my bonus. Terrible support and terrible bonus and withdrawal system.
Hello Please note that as stated in our Business Terms under Bonus Rules 8. Wagering may vary from one offer to another. It is your sole responsibility to request information about the wagering requirements to which you’re subjected to depending on the relevant offer, prior to accepting a Deposit Bonus or a free bonus. You may receive information about the wagering status of your current bonus via chat, as the agent did mention in the chat conversation. After reviewing your case, it appears that you were playing on a free bonus that had a 99x wagering requirement. The $120 balance from your account was the cumulated value of the last two free bonuses that were added to your account. This means that you had to wager two bonuses of $60 with 99x wagering requirement, which leads to a total of $11,880.00 to be played before you can cash out. Regarding the confusion that happened between agents with the different wagering statuses, it was an honest mistake due to the fact that you had two bonuses that needed to be wagered, the first one told you the remaining from the first free bonus since they were two separate bonuses, and the second agent mentioned the cumulated the remaining wagering from the first free bonus and the second one. Thank you for your understanding and if you have any questions you might have, let us know on Live Chat or via email to support @ richcasino .com [typed together] and we will fix it in no time! Kind regards, The Rich Casino team.
Nothing. This website is a scam, please do not deposit here because if you win they wont pay you and they will refund all your deposits to your credit card just look at all the complaints. There are so many other great sites you can play online and they are legit but this site will take your money, if you lose they like you and if you win they will block you. VERY simple.
This site is a scam, Please do not believe all the 5 star ratings, none of those ratings are real, those people writing all those nice reviews are internal employees, this website is a scam and will always be, you deposit and lose everything is find but the moment you start winning they close your account and give you all kind of excuses. I just want people to know and all you have to do is look at the reviews, it is evident that winners are always accused for breaking some kind of rule. Rich Casino: I don't have to respond to you because your rating speaks for itself. I wont stop until your website is blacklisted
Hello, We would like to inform you, once again, that the withdrawal request submitted was declined during a standard verification procedure, conducted in accordance with our terms & conditions: 7.7. Security and Management reserve the right to choose Accounts with pending payouts randomly for an additional verification process. The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions. This procedure can be performed up to twice per year and depends significantly on the security level set by our Risk and Security Department. As mentioned, this process enables our Security and Management departments to avoid any abuse of our system, fraud or identify theft and to ensure that all the information under the player profile is legitimate and that all requirements for requesting subsequent payouts have been fulfilled. It was during this verification process that we detected fraudulent activity present on the account, indicated by high risk external flags in connection to the IP and device the player was using. Therefore, we have issued refunds for the entire amount the player has deposited, and closed the account. Any winnings coming from the money which has been refunded have been subsequently voided. Thank you for your understanding in this matter and for respecting our position and all statutes within the Rich Casino Terms of Use. Regards, The Rich Casino Team.
Wide variety of games. Live customer support phone number. Payments are a bit delayed, however the also do pay. Some of the customer service reps speak broken English, but they always try to help.
Live chat offering you 'deals" to deposit more money. Have to follow up to get payments.
Dear Renee, We are happy that you are happy on our site. :) Please note that all we want through the deals is to help you get the best offers at all time, get higher bonuses and more chances to win big. Regarding the payments, I see that you have successfully cashed out your winnings until now and as long as all our Terms and Conditions are followed and complied with, there will be no delays what so ever. Your best interest is our best interest! So enjoy the games, and any questions you might have, let us know on Live Chat or via email to support @ richcasino . com [typed together] and we will fix it in no time! Kind regards, The Rich Casino team.
- Generous welcome bonuses;
- Gorgeous design;
- Fast functionality;
- Plenty games to choose from;
- Attentive live support;
- Good for both beginners and experienced players;
- Good mobility;
- Easy to use;
- Withdrawal process is good;
- Lots of promotions with great prizes;
- Safe;
- Overall a great casino site;
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Easy to deposit money. Blackjack works seamlessly and appears to be fair.
Lost thousands of dollars in one day and then when I started winning and finally got back to even they told me I could only withdrawal $500 per week with a $15 fee each time. So not only is it going to take me 6 months to withdrawal all my funds, they are charging me $300 in fees on top of that. I will never deposit any funds here ever again and I suggest you do the same.
I have wagered tens of thousands of dollars in February and they still say I am at the minimum for ability to withdrawal. The "maximum" amount I can withdrawal at my current VIP level is $1000, however they still only allowed me to withdrawal $500 at a time. When I asked a rep about this, he told me $1000 is the "maximum" not the "minimum." This website does everything possible to keep your money. I am very disappointed since I thought I had found a trustworthy place online to play blackjack. Once I tried to withdrawal my money I figured out that was very far from the truth. Never deposit money with Rich Casino if you ever want it back.