Blacklisted
Rich Casino is a brand operated under the Revenue Giants Affiliates program, a program which has been blacklisted due to the usage of unethical business practices in its relationship with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments, unprofessional behavior as well as operating without a valid license issued by an official regulatory authority.
- 0-24 withdrawal time frame
- Mobile-friendly
- Top-tier software providers
- Live chat open 24/7
- 72 hours pending time for withdrawals
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Rich Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
Rich Casino is an online casino with a dark, luxurious theme. Their games are powered by several software providers including Parlay, Rival, Pragmatic Play, Betsoft, and Visionary iGaming, and available to players in Instant Play and mobile versions, no dowload is required. The casino is licensed under the jurisdiction of Costa Rica.
Restricted Countries and Territories
Unfortunatelly, Rich Casino does not accept players residing in several countries world-wide including the United States, Denmark, Italy, Australia and several other countries. For the full list of restricted countries, please refer to the casino details section bellow.
Mobile Gaming
All of Rich Casino’s games are designed to work the same across all devices. This means that players can play on their computers, smartphones, and tablets and get the same gaming experience on all of their devices.
Security and Fairness
Rich Casino ensures that their players are kept safe with their top-of-the-line encryption standards: 1024-bit RSA and 448-bit Blowfish, which are even more secure than the industry standard of SSL. Encryption makes it impossible for anyone to see your data as it is sent to and from the casino's servers. Firewalls are in place on the casino's server network as well, so your information is protected everywhere.
- E-Wallets 0-24 hours
- Bank Transfers 0-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Virtual Games
Rich Casino's games, as mentioned above, are delivered by several well-known software providers. Their biggest focus is on slots, and players certainly have plenty to choose from at Rich Casino. All of the video slots offer exciting game elements and a fun or action-packed theme. No matter what a player's preference is, there's almost certainly a slot game that fits their tastes here. The most popular games are certainly Good Girl Bad Girl slot, Greedy Goblins slot, Mr. Vegas slot, Fruit Zen slot, Great Reef slot, Sugar Rush slot, and many more.
Table game players, however, do not have quite as much variety. Blackjack players can play in both single-hand and multi-hand modes. Roulette players have access to several variants such as Swipe Roulette, Crystale Roulette, Roulette Black Diamond, Electronic Roulette, and Roulette Titanium. Apart from games of blackjack and roulette, other table games are casino war and craps.
Video poker players are relatively limited, as well. Players can choose from four different variants: Jacks or Better, Joker Poker, Deuces Wild, and Deuces and Joker. Although the graphical quality of the games is high, there are no variants based on Bonus Poker or its derivatives. Also, all of the games are only available in single-hand mode.
Live Casino
In addition to virtual table games, players can enjoy playing against live dealers. However, at the time of the writing there were three games at players disposal: Live Roulette, Live American Blackjack, and Live Baccarat.
Support
Rich Casino does a good job at ensuring their players can get their questions answered quickly. They accomplish this by offering 24/7 live chat, where players are typically connected to a chat representative within a matter of minutes, if not seconds. Players who do not mind waiting can contact them via email, as well. Finally, there is also a good FAQ section where players can try and find answers to their questions.
Complaints
Read the complaints other players have left for Rich Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hello, Thank you for getting in touch with us in regards to this matter. Please note that the reason why the balance dropped to $100 is because you were playing from a free chip that allows you to cash out only $100 as per your VIP Level. For more information on the matter, please refer to our Bonus Rules page. Enjoy the games, and any questions you might have, let us know on Live Chat or via email to support @ richcasino . com [typed together]. Best regards, The Rich Casino Team.
Nothing to like, got free bonus money, but when it came to winning they made me deposit 10euro for nothing just to tell me later that it's just bonus money
Ignorance, I do not know how this casino is still open??? Did anyone ever withdrew anything? What's the point of playing if all you do is either loose or you're not eligible to withdraw? They are breaking every law of gambling. Waste of time, should have been closed long ago as all they do is rip people off.
Hello, Thank you for your feedback. After investigating, indeed the winnings were issued from the 10th free bonus that you received on your account before making your first deposit, which means that unfortunately the winnings are non cashable. Please refer to the Bonus Rules page: "Only the first bonus applied on the player's account is considered a Sign-up Bonus. The subsequent free bonuses that a Member receives before making their first deposit are not considered withdrawable". As a token of our appreciation however, we added your deposit amount back in cash and should you log in you can already see it in your balance. Please note that since the amount is cash, any winnings from it are your to take. So see you online soon, enjoy the games and break the house! Best regards, The Rich Casino team.
Misleading bonuses, uninformed stuff on support, complicated system of registration and childs play games...
Hello, Thank you for your review. Please note that we looked into the situation that you encountered on chat and from what we can see our support colleagues informed you about the fact that only the first bonus applied to your account, the sign up bonus, is cashable. However, please note that should you decide to make a deposit now, all future winnings will be cashable and you will also enable unbelievable perks for your account. Enjoy the games, and any questions you might have, let us know on Live Chat or via email to support @ richcasino . com [typed together]. Regards, The Rich Casino Team
With a name like Rich Casino, players would think it would be a good and nice place to play, right? A rich casino would not have any problems with making quick payments to customers, right? But sadly enough, this wasn't the case when I signed up at the casino about 9 years ago. Why only now write a review on the casino? Well, for the last 2 years, I couldn't access the casino, due to a blockage by my local ISP, but accessibility has now been restored, so here I am - better late than never, hehehe.
When I signed up at Rich Casino back then, it was a dedicated TopGame casino, having only TopGame games to play on, so the selection and choice of games were very limited indeed. But that didn't bother me much, because I was playing only on a few of my favourite games, namely Diablo 13, Fandango's and a few more. Whilst I had some good play time at a few of their sister casinos, my play at Rich Casino was in fact disastrous. The games played badly and I lost my deposit and bonus money in quick time, which of course, only resulted in disappointment for me. Hence, I made only 1 or 2 deposits at Rich Casino and then left it behind as dormant, until it was permanently closed soon after upon my request. Not Rich Casino's fault at all, but the fault of 2 of their sister casinos, which denied my winnings. I won't repeat myself all over again, because the stories can be read at the relevant 2 casinos in question. Which casinos? 7Reels and Winward Casino.
Today, I revisited their website just to have another look, a refreshing look, so to speak, but there wasn't much refreshments to be seen. However, it's good to know that some of the old ridiculous Bonus terms have been amended and changed, for the better, but are still not really to my liking. Game providers like BetSoft and Parlay, amongst others, have since been added into their games directory, but personally, they could have gone for much better known and established game providers, which no doubt would cost them more, so Rich Casino wasn't that rich after all. Hmm, okay, better make that as the owners weren't that rich after all.
TopGame casinos have never been that popular with players, but they are one of the very few casinos that do accept players from USA and Canada, so perhaps these players are keeping them alive - just a thought that. In fact, I am really surprised that they are still surviving, after these hard 9 years or so, when many other casinos have since closed down. Well, okay, maybe they are only surviving by the skin on their bones, who knows, hahaha. But as for me, I won't be going back to any of them. Permanently closed means exactly that, and I usually stick to my decision, no matter what.
Hello, Thank you for your feedback. Constant improvement is a big point to us and we value any feedback that we receive, so that we know on what changes to focus. We see in your review that you signed up with us quite a while ago and unfortunately we were not able to locate an account that you had with so that we look exactly at what happened, but we will try to approach every situation that you described according to our current rules and regulations. In regards to the withdrawals, we can assure you that the payout process will go smoothly as long as the documentation required is provided and the rules in the Terms and Conditions are followed, as well as the wagering requirements met. You can always ask our Chat Representatives if there is any document that you need to provide, before submitting for a payout request – that way you can be sure no delays will occur. As for the games, please note that our site received a drastic makeover since 9 years ago – we brought in lots of incredible new games, from different providers, in order for you to have a large variety to choose from. The Bonus Rules have also been changed so that you can claim your winnings faster, easier, and also that you receive them as soon as possible. Please keep in mind as well that you can also choose to play with Cash Back, that has no wagering requirements and would allow you to cash out as soon as you win. Our players' entertainment and having an enjoyable experience on our site has always been our top priority and it will continue being. So if you feel that there are terms are not to your liking, we would really appreciate it if you could give us more information via email to support @ richcasino . com [typed together] , so we can review them and find the best alternative for your game play. Best regards, The Rich Casino Team
Wide variety of games. That is about it. Nothing else good about there processes.
Support chat is of no use. Just leave the conversation, if they do not know how to answer you query further.
I have made a withdrawal on the 4th already and 7 days later it is still in the pending process.
Have sent all relevant documents previously for account verification, and now they have requested same again.
They are just delaying withdrawals further and further.
If I did not query why it is taking so long, nobody would have bothered to let me know what else is required or why the withdrawal is not going through.
To date still no straight answer on the withdrawal still just pending.....
Hello, Congratulations! Your withdrawal has been approved! Please note that we have looked into this and noticed that the email you have sent yesterday was answered by our Security team, informing you that your documents have been approved. Enjoy the games, and for any questions you might have, let us know on Live Chat or via email to support @ richcasino . com [typed together]. Regards, The Rich Casino Team
Nothing here to like, really.. I'm a slot player and the slots here are pretty boring in my own personal opinion.
In my opinion the games aren't very fun, the scatters and bonuses in the slot games aren't cool or plentiful like other software providers' games. Personally I'm a fan of RTG slots. And reading all these responses from "The rich casino team" to player reviews tells me that all these people offer are excuses. I see no apologies or accountability to any player reviews/complaints.. just more blame and excuses. Ill play free chips sent to me in my email just to kill time but won't ever try cashing out in them as it seems this place is one of them casinos who make it next to impossible to attain monies rightfully due to the player. And ill NEVER deposit my own funds here!
Hello! Thank you for your review and feedback! We do understand your concerns and we would like to assure you that we deeply care about all our members and any matter that they address to us! This is why we encourage you to state your opinion at any time, we base our customer service on flexibility and understanding towards the member before anything else. Please note that the site recently got a makeover: we have brought in lots of new games from different game providers, and should you give them a try, we are sure you will find them very entertaining! Also, we can assure you that the payout process will go smoothly as long as the documentation required is provided and the rules in the Terms and Conditions are followed, as well as the wagering requirements met. You can always ask our Chat Representatives if there is anything that you need to provide, before submitting for a payout request – that way you can be sure no delays will occur. We appreciate you choosing our website as your entertainment venue and will strive to provide you with the best possible service. We are, in advance, apologizing for any inconveniences, as they will never be done on purpose and every action will be taken in order to correct them. Have a great day and please let us know if you need anything, at any time. Best regards, The Rich Casino Team
Cool games, nice layout. Bad support.
I have bonus code:BFC140DBRCHJUL17 on www.richcasino.com. Bonus for 140 euro. Agent Luke say its expired, but its not. It will expire only tomorrow. He is telling me that he only can add 25. They are doing it on their other sites too! Always laying about bonuses!
Hello, Thank you for your feedback! Please note that the code was not valid due to the fact that you had already received the sign up bonus, that can only be added to your account once. As an exception we added the rest of the free chip up to the amount of $140, so come online and give the games another try. Enjoy the games, and any questions you might have, let us know on Live Chat or via email to support @ richcasino . com [typed together]. Regards, The Rich Casino Team
Games are clearly malfunctioning. On "Dice and Fire" I hit multiple 3 Bonus symbols, as well as a 4 Bonus symbol on the scatter and it did not grant the bonus round. As well as after the Free Play was finished I hit another 3 Bonus symbol which did not activate again. I tried contacting Live Chat support to inform them of the issue, and all they had to say was "no, sorry". Looks like another online casino to add to my list of those to avoid.
Hello, Please note that we have notified the proper department regarding the issue you have encountered and it should be addressed as soon as possible. However, they do require some further technical details on this subject. Therefore, please send us an e-mail providing us with a detailed description of the issue encountered containing info such as: your operating system (ex: Windows 7, Windows 8.1, Mac etc.), the browser you are using ( ex: Internet Explorer 11, Firefox 25.0.1 etc.) and also a screenshot of the actual problem. If you need further assistance, please do not hesitate to contact us on Live Chat! Have a lovely day!
Everything is simply great. Impressive choice of games. Literally, supports give you the answers before you ask something. Should be in the top row of the rating.
Hello, Thank you very much for your feedback! We are so glad you enjoy your time with us. Enjoy the games, and any questions you might have, let us know on Live Chat or via email to support @ richcasino . com [typed together] Regards, The Rich Casino Team
I made my first deposit a couple weeks ago, did my 20x playthrough and sent in all my documents. Now Im up over $15000. I got first check last week in the amount of $435 (which should have been $500). The withdrawal amount depends on you vip level and right now my level is basic. No matter how much I play my vip level doesnt go up, so I guess its going to take a while to get my money. I didnt have a problem getting a weekly check but now they're putting me through some screening process that thay can do twice a year, and takes up to 13 business days. I'll keep you guys updated
Hello, We would like to thank you for your review. The different limits and levels we have available depend on the activity on each account. You can increase these limits by having more activity on your account. As for the fees, they depend on your preferred and/or available method of withdrawal. You can browse all of this information on our Banking page. Kind regards, The Rich Casino team
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Lots of great games to play. Game play and graphics are decent as well.
I was playing the other day and was actually doing really well. At one point I was over $2000 but as I played that evening I was getting down to around $1300 and all of a sudden my balance dropped to just under $100. I tried the live chat and email to get in contact but still have not heard from anyone. I started looking into my account history and it showed a bonus issue recapture for the $1200. How can you just take away the money someone has earned playing on your casino?
The worst part is stating you have 24/7 help available bit in reality you don't. I've played on this casino for a while now but after this I doubt I'll ever give them another dollar. I'm hoping they will get back to me on this issue but have a feeling it's going to be some small print bs that will keep me from claiming my winnings.