Page 2 – Player Reviews for PokerStars Casino

The reload bonuses they offer are quite enticing! On a daily basis, you can receive 3-5 free spin chests, which adds to the excitement. Their selection of slots is extensive, and they boast the best live casino experience I've ever encountered.

Regrettably, there is no live chat option available, and some game providers, especially newer ones, are missing from the collection. Additionally, I find it cumbersome that different documents need to be sent for various requests. Moreover, the navigation on the site is not very intuitive, which can be a bit frustrating.

I hate poker, but I trust the site. When I discovered that the casino had opened, I immediately thought there would be something useful. I took a welcome bonus and quickly reached the blue chest with awards, they gave more bonuses there. In general, if you play wisely, there will be a lot of bonuses. But with their wagering, nothing can be sorted out in the rules at all. I advise you to just play and check the information in the profile, the real state of affairs is displayed in it and it is clear how much is still left.

I like that I closed my account soon enough and will never play there. It makes me feel like a winner:) If you still have an account, close it and you will see how great it feels to be free from scammers.

The casino games are 100% rigged, games that constantly pay 0 are super boring. Really it's better to bang your head against the wall than to play those rigged games:)
Trust me this is the most honest review you will read I know many players that would confirm what I'm talking about.

Played a lot in this Casino (even more in Poker) but I think PokerStars can improve much more his product in regards of Casino. I love the Poker brand, hoping to see a great offer in Casino

I would like to get more bonus and it would be great if the navigation would be easier. It's a bit confusing to find stuff there, after you get used to it, it's fine but it would be great if the website could be more intuitive

Played only a slight bit of casino on PokerStars.
I used to play a fair bit of poker in the days and therefore have come across their casino from time to time.
More than anything I enjoyed their tournaments more than any other place, and for that reason alone I can recommend it.

Can recommend this casino. Almost no games and bonuses restrictions for Poland. Website isn't laggy and games work fine. Email support works not too fast but acceptable.

No live chat, some - especially new - games providers are missing. Different documents are to be sent at different requests. Navigation is not very intuitive.

No problems. Satisfied with fast transactions of deposit and withdrawal. Good support and an OK range of games. Would recommend. Some games are very "volitale" and it seems like low RTP even in long term but I guess it has to be like that. Also support is fast and responsive.

Range of games is OK, I still miss some of the other providers. Site works well on mobile but it gets a bit laggy overtime on a premium android phone. Like mentioned, RTP on some games is unreal...

Had a few issues regarding promotional rules changed without informing me but after speaking to online chat and managers, they helped the best they can to make it up to me.
Very caring and kind.

Many games and I just received my winnings. The responsible gaming options are great because you can set that your pending withdrawal is locked and you cannot cancel it. The email service is ok too.

I would expect more games from microgaming. Theres no chat option. Theres not much I can dislike about this casino. Its really ok. I wish it wasnt so far away from Poland.

It used to be my favourite casino and poker app! I have had my account since 2015-2016. They have good offers for reload bonuses! You can get 3-5 free spins chests/daily after betting 10p. And no more Pros, to be honest.

Their requests for documentation when you want to increase your betting limits are intrusive. They request different documents in separate emails, not all at once, and multiple times to ensure they take as much time from you before giving you a resolution.

The resolution is usually their initial decision, and they will portrait it in such way to make you believe they changed something to your account, but they did not.

"Self-imposed limits" are imposed by Pokerstars and not customer. You, literally, do not have control over your funds, if you hit any winnings. They will not increase your deposit limit even with proof you have funds. They say these limits are temporary. But they are forever if you circumstances don't change. In my case, they setup a limit of USD200. If you deposit £100 and win £50, you have to think twice before withdrawing the £150. Otherwise, cannot deposit more than £40 for the next 30 days, even if you only want to deposit the £50 profit you made. God forbid making £400-700 at once (which happened several times within the last 12 months), so if you feel lucky at a later date you cannot make any deposit more deposits. If you make a profit your only two choices are: keep the money on the Pokerstars account or gamble the profit straight away. I am thinking about going to my local MP or Gambling Commission, in regards of this matter.

Their app and website games go down several times a week. When you contact customer service they waste your time asking you to send log files and clear browser cache, and do useless troubleshooting. Only one customer assistant was transparent enough to admit there was an issue on their end after contacting them 10-15 times.

Someone else made a good point about how rigged the poker tournaments feel, particularly, based on how often you lose a hand down the river.

I will try to stay clear of them!

I really like the fact that they manage to get casino license because when you get the first look you can't understand where it begins and where it ends.

You must have a guide to help you navigate through.
The casino account change money balance to dollars, the sports account to euro.
The games its like they missing essential software updates, slow and without the average rtp.

They advertise on tv saying you can get $50 as soon as you bet $1. They don't tell you that you have to opt in, make a deposit, then opt-in AGAIN when you come back in order to get the bonus. Same way with the daily "mega bonuses" that they advertise.

I'm done jumping through hoops and will stick with FanDuel from now on.

(P.S.: Don't play Blackjack...the dealer alternately murmurs and speaks normally, so it's hard to hear.)

I believe that you can play at this casino only for free chips. A long time ago in 2017 I managed to hit the jackpot in one of the slots of this casino. What do you think? I couldn't even see this bonus game. For two hours there was just a picture. Then in an instant everything was gone. I only got an apology for a crash in the game. And explanations that jackpots are not awarded to ordinary players.

No free chips game. All this is true. I keep all the correspondence with this casino as a reminder of the night when I was lucky to win but did not receive my award.

My favourite casino. Plenty of slots and best live casino ever. As loyal customer almost everyday I get 5£ bonus/free spins. Easy to use and a lot of games. For 10k spend over 20 withdrawn witch are quick

Free spins should be progressive (like LVBET)
New rule about Withdrawing you money after 24h after deposit really < content removed > me off as usually I like to partly withdraw my winnings and because of that when I won 6000 from 50 couldn’t withdraw, got greedy and lost it all

Honestly most of the online casino have the same or similar games so nothing to complain about it is the same. I was reading a lot of bad reviews of pokerstarscasino and mostly about that's its rigged, people who have lost a lot, or a lot of problems with account verification. My own experience don't be rude to the costumer service agent since he/she is there to help you! and people that are saying it's rigged because they went over there own limit and don't forget it is a casino in the end house always win! I've been playing at online casino since covid, tried a lot of different online casino 's and my conclusion is read before you play. I haven't counted it yet, I think I probably will not but I have lost a bit on Pokerstarscasino was it rigged nope in Vegas I probably would had lost the same if you are saying that just don't play don't gamble! The deposits are easy as like other casino's, withdraw is different but if you had read the withdraw section before you deposit any thing, it makes sense, ask people nice for assistance I had contacted Pokerstarscasino(support) 3x maybe 4x I got a reply within a couple of minutes. And honestly I think that since I had ask politely they help me faster. Be kind to one another!!

Actually I can't think of any Pokerstarscasino, Betamo, Unibet, and others it's just the skin of lobby you prefer since they almost provide mostly the same games.

Much cleaner interface than other poker/casino sites. Tons of tourney's going on at the same time. One of the few places online that provide a home game option for poker. Big population of poker players.

Zero customer service - no live chat, support only via email. Zero responses from CS, waited 3 weeks and still no response. Seemingly random frozen/restricted accounts with zero abilities to reopen your account.

Games work fine. They do not freeze or anything. The registration was fast and the ways to deposit are also fast.The treasure chest works fine and gives bonus spins.

Many famous games are not available in my country (like book of dead). You can see they exist but not play them. Also some games that u play like book of adventure, one day can stop be available. Other games like joker pro for example, you can find them only if you search them. They are not able to be seen. There is no live chat in Greece. If you in need it takes them weeks to answer an email. There is no way to solve your problems or be answered for what u asked.

Ok application, casino does not recommend it, poker neither.

Disappointing customer relationships, send them an email and they will answer after 2 weeks, the poker also leaves much to be desired compared to winamax, how much money they simply beat their customers, I do not recommend anyone to play at this casino. Plus they freeze my account about 5 times.

I like that they offer a nice variety of games. They offer cash games for any bankroll and several different tournaments each day. they have sit n goes, heads up, Omaha, and many others. the wait isn't bad for these games.

1.MacBook OS software "Catalina" doesn't work. Geolocation won't work with this software and after trying to fix this twice, the outcome was to play on another device.
2. I then tried to play a tournament on my Ipad. During the game, I tried hitting the "in play" button for tournament info. It won't show "players remaining" or "my current position". This information is very important when in the middle of a game. I had to rely on asking my opponents (playing on windows) via chat. When I contacted support regarding this issue it appeared as though they didn't read my email. They sent me screenshots on how to find "your position" on a computer. I clearly stated in the email that I couldn't play on my laptop and this problem was on an iPad. Issue hasn't been resolved to my knowledge. I'm not 100 percent sure because they froze my account (see #4).
3. Be careful of the Blackjack I ran down a couple hundred fairly quickly playing by the book blackjack. The house seemed to always have a 20 or make 21 anytime my bet was higher. I understand this can happen because it's a game of chance but it happened enough and took my money quick for me to be skeptical now. please proceed with caution.
4.After getting my butt kicked in BJ, I made another deposit. After which they froze my account pending verification. (Isn't that nice? They take my money through a very shady BJ game, I go to deposit more money for them, and they freeze my account!). I sent in everything they asked for that day (carefully followed their instructions). The message says verification usually takes "minutes". It's been days and they have failed to respond to any of my several emails. How about freeze people's accounts when they try to make a withdrawal instead of not allowing them to play?

I would consider all other poker sites before depositing money in this site. Support/communication is one of the most important things when choosing an online gaming site. This site is the worst you can get.

Same as everyone else happily playing a game. Error message came up your account has been locked for a security check this should be resolved within minutes. 6 days later no emails no response, have sent 1 email every day and been of live chat everyday. Balance is locked so cannot withdraw or even access anything. I have been playing here approx 10 years plenty of deposits and cashouts fully verified, sent them more recent docs last sunday but no response

Totally delaying support. Restricting account for no reason. Requesting same documents over and over again...
Worst casino website available!
No status of your support case available and you won't get feedback until you go in live support demanding an urgent process.
But even that won't work. Very disappointed. Waste of time and money.
The bonus they promise is lost in the time they need to support your deposited as well, while you're not able to play

Pokerstars casino's jackpot are fake. I was playing Wild draw saloon, Diamond stars, Pharaoh's Loot and Stars Lineup and I was watching the "Midi stars" and "Super star" jackpot. The super star jackpot was at 119.864$. I was hoping that at 200k it will be released, but NO. The jackpot goes to 199.999$ and is reseting to ~119.860$. First I thought that I was seeing bad, but I made print screens from my phone.

Hello. I am currently being ignored by PokerStars Casino regarding my account being restricted randomly. I deposit with toditocash method and I couldn't even play one tournament or nothing, they just restricted randomly my account is slchibom. I can't use my funds and I can't take them out. I have send them more than 6 emails and they don't answer or give me a reason.

“Your account has been temporarily restricted pending a routine security investigation. We apologize for this delay.

These checks are usually completed within minutes, after which time your account will either be re-opened with full functionality, or you will receive an email explaining required next steps.”

I have been waiting now 48 hours and I need the money now or to play.

They asked for mi id and other papers I have send them all.

Pokerstars is for sure one of the most popular online casinos in the world and that's for the reason, they have all kind of games you want and almost every provider out there for slots.
The site has amazing software and everything works without any freezing for me you can choose to play table games, Slots, Live casino, and you can play in multiple tabs which I find amazing you can play slots and live casino at the same time.

They have amazing welcome bonus offers and reload bonuses to keep you playing on the site and enjoy your stay in long term there is a lot of free promotions too as their chests rewards and daily/weekly challenges which allow you to get money for free or some free spins , and they are running Stars Trivia Quiz with 1,000$ bonus money every single day so its nice way to get some money if you are smart enough.

Customer support is excellent I once deposited money and didn't get my bonus because my transaction was late couple minutes but they helped me and added bonus manually and every time I am interested with the percentage of rewards their chest or challenges consist they are always there to provide me with useful information.

Verification was done fast in about 5 hours and there weren't any problems or any additional documents requested by them, The deposits are done fast over SKRILL and you aren't getting any fees everything you deposit will be on your account the withdrawals are done usually in 24hours and there is no complaining about it.

Pokerstars Casino offers live chat however it's really hard to get connected with them and you will wait at least 10minutes or just receive the message that they aren't available right now.
The chests are filling slowly and the prizes are too low for the amount of money you are wagering on their casino seem like they favor poker more.
When you are about to withdraw money they are trying to make you not to by saying that you aren't gonna be eligible to claim some bonuses that they are offering.

The only casino I play at now..think they have every game possible apart from novos..the withdrawal time is absolutely unbelievable. Withdraw on Sunday afternoon and it was in my bank by Monday morning!!! Great casino

There's not much I dislike really..if anything. I don't really understand the prizes you get in the chests you receive when you level up..That's about it really

Pokerstars is by far one of the best Casinos i ever played on. I won money here on their site and they closed my account. However, once i confirmed my identity my account was reopened. This is one of the few Casinos i've played at that actually seemed to offer the RTP that was advertised. I can say for sure, if it wasn't for my tilting on the baccarat table, i would be in huge profit from their Casino. I lost 1 or 2 thousand pound in the poker rooms over a period of 4 or 5 years. When i started to play casino, i won everything i lost on the poker back plus more. Extra chilli, genie megaways and Blackjack live. The game selection is massive.. whether it be slots, poker or live games. I think it might be the best Casino i've played at for selection of games on offer.

Account frozen... won't reply to any emails. I can predict bad beats so often on this sites poker tables that it became scary for a while. I started to doubt reality. Things were bad when playing one tournament at a time , but when i started to fire up 4 to 6 tournament at a time, i totally thought i might be some sort of Psychic or something.
I was able to predict a certain card and suit coming out on the river with such accuracy, 6 tables at a time, every 5 minutes, that i at one stage was very tempted to pick up the phone and call my local police station to offer my psychic abilities to them for free to help fight crime in my local area. That's how convinced this poker site made me that i was able to predict the future when i wanted to. Lot's of old pro streamers left this site for party poker. I went with them, too. I would, however, love to get my account open again to play at theor Casino. Maybe it's just luck... but it seemed better win rates than any other i have played at. And i play them all :)

One of the best online casinos. A great selection of slots and top providers can be found. I can recommend it to everyone! The software is good. The staff at customer care are unresponsive and surly. No big wins either. Cant play on my phone. Sometimes the lobby freezes.

My dear friend, there is no better online casino! Every casino hates who wins and loves those who lose! I speak from experience! Simply some are better than others! Everyone announces that they are the best, just to attract the player's money! None of them like the roulette scouts, who are the ones who know how to win! To keep the account open, you have to earn little, because if you win a lot you only win once, because they always find a way to run with the bettor when they do not like you! I do not have popes in the language, and I tell you the true truth about SACANISSE, which most of them have! Whether they like it or not, let them know that there is always someone who knows what waters they like to swim in ... Be careful my friend!

Its a good looking place with nice lobby and good table game selection.

The staff at customer care are unresponsive and surly. No big wins either.

I've played poker at Stars for some time and often ventured into the casino games section of the poker client after hitting something lucky on the tables, so trying out their dedicated online casino seemed like a natural first step. I was pleased to find that I still qualified for a bonus despite the accounts being shared between both poker and casino as many times that isn't the case with online gaming sites.

As part of the same operation its logical that Stars casino offers the same super speedy withdrawals as their poker room. Usually that means I receive my payout request in less than half an hour, although there is occasionally a blip and it might take a couple of hours - still very much acceptable. Randomly I've also had the money arrive just a few moments after pressing the withdrawal button too so perhaps they have a fixed schedule or something like that which I just haven't noticed!

Game selection is great and includes the unusual combination of Playtech, Microgaming and NetEnt, along with lots of other smaller names. I'd like to see Play'N'Go added to the roster at some stage, but there's certainly enough choice to keep me entertained as far as slots are concerned.

I'm not so keen on the table games offered here - the versions of Blackjack and Roulette seem to be either exclusive to stars or very rare elsewhere on the web and I've been particularly unlucky when I've tried them, especially the blackjack which I simply wouldn't ever play again at this point.

Also, the lack of a live chat feature is a huge omission these days - you have to imagine they have support staff working round the clock so why not add this basic and wholly expecteed functionality to the casino?! It's not a deal breaker for me and, as I play poker mainly on Stars, I expect I'll continue to play casino games here for some time to come. Nevertheless, if your not a poker fan then I'd probably go for one of the other top-rated casinos instead.