AskGamblers Quick Overview
Editor’s View
PokerStars Casino has a recognisable logo, is available in multiple countries worldwide, and has different licences. The website is straightforward and user-friendly. You can access casino promotions and different games through the footer.
As you scroll down, you will find a variety of useful pages where you can learn more about the casino or read the Terms and Conditions before you register.
- Online poker games and tournaments
- Mobile friendly
- Multiple reliable licences
- No live casino
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Ontario Visitors: 19+. T&C Apply. Play Responsibly.
PokerStars Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About PokerStars Casino
PokerStars is one of the best online casino sites for poker enthusiasts! The online casino offers different versions of poker that players can enjoy from the comfort of their homes.
Finding casinos for mobile that offer a large number of poker games is always challenging for players, but PokerStars covers it. Still, there’s more to it than poker.
The casino has been open since 2015, maintaining a high CasinoRank at AskGamblers. The operator boasts eight casino licences, including those from the UKGC, Danish Gambling Authority and Portuguese Gambling Regulation and Inspection Service.
Tap into our online casino review to find out everything about PokerStars Casino and what you can expect upon registration.
- E-Wallets 0-1 hours
- Bank Transfers 3-5 days
- Card Payments 3-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at PokerStars Casino
PokerStars Casino has a page dedicated to payment methods where players can see all available deposit and withdrawal methods. Remember that this is country-specific and will only show options that are valid for use in your country.
You can request your withdrawal from the Cashier. Choose your method, enter the amount you wish to withdraw and submit your request. The casino claims it takes 3-10 business days after processing the request for the money to be visible in your account. E-wallets are quicker than bank transfers.
Visa cards issued by US banks aren’t eligible for withdrawals, so if you’re using a card, you have to check your issuer. The casino doesn’t state deposit and withdrawal limits.
Games at PokerStars Casino
Despite its name, PokerStars Casino has other games besides online poker. Of course, poker tournaments and games are pretty popular. There’s a unique poker platform you can only find on this website.
You can always take a break from poker and indulge into online slots available at the casino. There’s a good range of games that you can sort out by providers, themes and game features. You have to be a member to play slots.
The casino doesn’t have any live games, and the selection of other table games is severely limited.
PokerStars Casino’s Commitment to Responsible Gambling
PokerStars Casino allows you to set deposit limits on the website, but the limit will consider any transactions you’ve made in a day, seven days or a month. For example, if you set a daily limit and deposited €10 in the past 24 hours, you’d be €10 into your new limit.
When you register, you must verify your age because the website is restricted to minors. Players can take a time-out at any point, but self-exclusion is an option for longer breaks.
The best way to determine if you need professional help is to take a self-assessment test, also available at the casino. Upon withdrawing money, you can lock your requests – in other words, you can restrict yourself from cancelling your withdrawals and make sure you don’t bet away your winnings.
Customer Support at PokerStars Casino
To contact the casino, you’ll find a small Help button in the top right corner. Once you click there, you’ll enter the Help Centre. There are several articles that answer common user questions, but at the end of the page, you can find the Contact Us button.
Click on it and it will offer you a chance to log in to chat, but you can continue without logging in. You have to go through the chatbot that will connect you to one of the agents. It takes some time to reach someone to talk to if you’re not a casino member, but if you are, you will receive better support.
The live chat is available 24/7, while you can also contact the casino via email. Before chatting we suggest you take a look at the FAQ articles because there are a lot of detailed explanations that could help you.
Complaints
Read the complaints other players have left for PokerStars Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Can recommend this casino. Almost no games and bonuses restrictions for Poland. Website isn't laggy and games work fine. Email support works not too fast but acceptable.
No live chat, some - especially new - games providers are missing. Different documents are to be sent at different requests. Navigation is not very intuitive.
No problems. Satisfied with fast transactions of deposit and withdrawal. Good support and an OK range of games. Would recommend. Some games are very "volitale" and it seems like low RTP even in long term but I guess it has to be like that. Also support is fast and responsive.
Range of games is OK, I still miss some of the other providers. Site works well on mobile but it gets a bit laggy overtime on a premium android phone. Like mentioned, RTP on some games is unreal...
Had a few issues regarding promotional rules changed without informing me but after speaking to online chat and managers, they helped the best they can to make it up to me.
Very caring and kind.
Many games and I just received my winnings. The responsible gaming options are great because you can set that your pending withdrawal is locked and you cannot cancel it. The email service is ok too.
I would expect more games from microgaming. Theres no chat option. Theres not much I can dislike about this casino. Its really ok. I wish it wasnt so far away from Poland.
It used to be my favourite casino and poker app! I have had my account since 2015-2016. They have good offers for reload bonuses! You can get 3-5 free spins chests/daily after betting 10p. And no more Pros, to be honest.
Their requests for documentation when you want to increase your betting limits are intrusive. They request different documents in separate emails, not all at once, and multiple times to ensure they take as much time from you before giving you a resolution.
The resolution is usually their initial decision, and they will portrait it in such way to make you believe they changed something to your account, but they did not.
"Self-imposed limits" are imposed by Pokerstars and not customer. You, literally, do not have control over your funds, if you hit any winnings. They will not increase your deposit limit even with proof you have funds. They say these limits are temporary. But they are forever if you circumstances don't change. In my case, they setup a limit of USD200. If you deposit £100 and win £50, you have to think twice before withdrawing the £150. Otherwise, cannot deposit more than £40 for the next 30 days, even if you only want to deposit the £50 profit you made. God forbid making £400-700 at once (which happened several times within the last 12 months), so if you feel lucky at a later date you cannot make any deposit more deposits. If you make a profit your only two choices are: keep the money on the Pokerstars account or gamble the profit straight away. I am thinking about going to my local MP or Gambling Commission, in regards of this matter.
Their app and website games go down several times a week. When you contact customer service they waste your time asking you to send log files and clear browser cache, and do useless troubleshooting. Only one customer assistant was transparent enough to admit there was an issue on their end after contacting them 10-15 times.
Someone else made a good point about how rigged the poker tournaments feel, particularly, based on how often you lose a hand down the river.
I will try to stay clear of them!
I really like the fact that they manage to get casino license because when you get the first look you can't understand where it begins and where it ends.
You must have a guide to help you navigate through.
The casino account change money balance to dollars, the sports account to euro.
The games its like they missing essential software updates, slow and without the average rtp.
They advertise on tv saying you can get $50 as soon as you bet $1. They don't tell you that you have to opt in, make a deposit, then opt-in AGAIN when you come back in order to get the bonus. Same way with the daily "mega bonuses" that they advertise.
I'm done jumping through hoops and will stick with FanDuel from now on.
(P.S.: Don't play Blackjack...the dealer alternately murmurs and speaks normally, so it's hard to hear.)
I believe that you can play at this casino only for free chips. A long time ago in 2017 I managed to hit the jackpot in one of the slots of this casino. What do you think? I couldn't even see this bonus game. For two hours there was just a picture. Then in an instant everything was gone. I only got an apology for a crash in the game. And explanations that jackpots are not awarded to ordinary players.
No free chips game. All this is true. I keep all the correspondence with this casino as a reminder of the night when I was lucky to win but did not receive my award.
My favourite casino. Plenty of slots and best live casino ever. As loyal customer almost everyday I get 5£ bonus/free spins. Easy to use and a lot of games. For 10k spend over 20 withdrawn witch are quick
Free spins should be progressive (like LVBET)
New rule about Withdrawing you money after 24h after deposit really < content removed > me off as usually I like to partly withdraw my winnings and because of that when I won 6000 from 50 couldn’t withdraw, got greedy and lost it all
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Played only a slight bit of casino on PokerStars.
I used to play a fair bit of poker in the days and therefore have come across their casino from time to time.
More than anything I enjoyed their tournaments more than any other place, and for that reason alone I can recommend it.