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Playfina Casino

Our Rating CasinoRank
8.9/10
CasinoRank
Player Rating 1049 Reviews
9.7/10
1049 Reviews
Complaint Response 10 Complaints
18 hours avg. 10 Complaints

AskGamblers Quick Overview

Editor’s View

The casino is jam-packed with games and looks like a million dollars. Incidentally, that’s how much it dishes away every week to its players through various tournaments and promotions. Playable instantly on both desktop and mobile, Playfina sports a massive selection of slots and other casino games, providing countless hours of entertainment to its players.

What we like
  • Massive games library
  • Good variety of payment options
  • Accepts Cryptocurrencies
  • 24/7 multilingual support
  • Lucrative tournaments and promotions
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Playfina Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.playfina.com
Established
2022
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Norwegian, Finnish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program, Loyalty Program
Social Platforms
Telegram, Facebook, Instagram, X, YouTube

General Information About Playfina Casino

Playfina is an instant casino launched in 2022. As one of the fastest-growing crypto casinos, it offers thousands of games you can play with cryptocurrencies, including some popular instant-win titles, earning it a high casino rating.

New players are greeted with a big multipart welcome bonus, while regular players can take advantage of daily offers, netting them Free Spins for the hottest online slots. Additionally, there’s a VIP club with unlockable rewards and benefits, as well as competitions which you can read more about later on in our Playfina review.

StallCation

Complaints

Read the complaints other players have left for Playfina Casino. Learn more about complaints.

Show all complaints
Playfina Casino - Ignored with verification and withdrawal

I made a deposit at this casino with a welcome bonus of approximately 198 euros. Before I finished playing, I immediately uploaded the documents and received their approval. I'm lucky. On a bet of 5 euros I caught odds of more than 300 and for the first time won an amount of about 1600 euros. Once I had cleared the remaining bonus, I requested a payout. Having confirmed the wallet, I began to wait.

After some time, I went to the casino, and when I wanted to log in, I saw the inscription - the profile is disabled. I didn't receive any notifications, so I wrote to support myself. After a while, they answered that they needed additional verification, and I had to take a selfie with the date on a piece of paper and my passport. I did it. Moreover, I even made 2 videos where I show my house address on the street and documents from the house.

A day later they answered me that they needed another selfie with a piece of paper of the current date and that I wink with my right eye. I asked if they watched the video. They said they didn't need a video and they just needed a selfie. Of course, this upset me a little, but I understand that perhaps this is the protocol that they need to follow.

I did it. I sent them 5 photos (I have a bad camera, I tried to take a few to make it better). But 3 days have passed since then. I received an automatic email: rate the operator’s work. I asked them how I evaluate if the ticket is not resolved. Then I received a message that the ticket was reopened. Why did it close at all? It scared me. I have waited for some time and now I am writing to you.

I fulfilled all the requirements of the casino, but they disappeared, I don’t know why. I’m ready to take another selfie, I’m ready to shoot a video, I’m ready to make a video call, I’m ready to play slots, roulette or anything together, but for a small amount :) I’m very offended by this behavior of this casino.

I am ready to post here all the documents that I sent, all the letters. I did not call anyone names, did not insult or swear.

We dispute the amount of 1611 euros. This was my payment request.

P.S. Sorry for my bad English if I made any mistakes somewhere. I used a translator.

staus Resolved
€1611
Playfina Casino - Unreasonable demands in order to avoid payment

Dear Askgambler,

I am writing to express my disappointment and frustration with the online casino, Playfina. Despite winning a significant amount of money at their casino, they have repeatedly refused to pay me and have caused me great inconvenience through their KYC process.

I understand that they have an automatic KYC system, and I have already provided all the necessary documents to prove my identity and address. However, their customer service representatives have continued to make unreasonable demands, at least four times now.

The first time, they asked for proof of my ID and address, which I promptly provided. The second time, they asked for a photo of me holding a paper with their name and my ID, which I also provided. While these requests were already tedious, I complied with them.

However, the third time, they asked for the paper to have a pattern and to rewrite everything, which was completely absurd. Nonetheless, I did it to get my KYC approved and get my money. Unfortunately, this was still not enough for them, and they asked for a fourth time. This time, they wanted me to take a photo of myself with the patterned paper in front of a sign that shows my home address. This request was entirely illogical and made no sense as I had already provided proof of my address. Furthermore, I do not have any sign in front of my house.

It is clear that Playfina is doing everything possible to avoid paying me my winnings. I cannot understand why you would recommend such a dishonest and unreliable online casino to your users. As an information source, I believe you also have a responsibility to ensure that the casinos you recommend are reputable and treat their customers fairly.

Therefore, I urge you to take responsibility for your recommendation and help me recover my money from Playfina. I look forward to hearing from you soon regarding this matter.


Sincerely,

Guangshen

staus Resolved
Playfina Casino - Revoked payment

The good thing about playfina is that there are a lot of games.

The downside is having to verify the identity that rewards them is fine. Take a picture here, white paper and neat paper with a grid like this around the front of the house, which has given me with my 2 children and then I start to worry that I send All evidence for the gamer to watch and then all I will stand up for myself and don't forget I will shoot 10 against 10 last time counting is not allowed.

Until my account has been successfully approved I used to make my first withdrawal of 400 euros. I have to wait for the withdrawal from playfina until 24 hours have passed. I will contact the admin. The admin will let me know the need for a cella photo with the word Hello playfina casino with ID, I will be busy doing it and send it to the admin. Withdraw my money whenever you want. So I'm going to request another withdrawal of € 500. I'll wait until 24 hours have passed. The first admin told me to wait. I waited until more than 24 hours. in order to chat with the admin again Admin informed me that I had to take a picture including my house with the address and write Hello playfina casino and the withdrawal date again. I asked for it. Send photos with admin. The admin informed me that sometimes I have already asked for permission to withdraw my money, please allow my account address to not yet be allowed. Inform the admin again that Previously it was confirmed by the administrator, now I have to pay again for the total amount of €1200. Other mistakes are asking to withdraw money, just ask for a selfie, take a street name with ID and I'm off. Find street names and houses in different places. I wish the name of this street was only my house or the name of the road was not near my house. The name of the street is 10 kilometers from my house. Will ask you to stand and take a selfie with the name of the street. Is it because my championship card confirmation of laughter Complete confirmation, home address, the rest of the bank code documents sent to my house. Go next time I confirm more than 10 times it's tricky so I'll kindly keep playing playfina.

staus Resolved
$3315

Complaint Statistics

Resolved 9
Avg. Amount $ 2,327
Avg. Complaint Duration 7 days
Avg. Response Time 18 hours

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Player rating
9.7/10 1049 reviews

Top reviews from our players

I'm a live games fan. The casino offers a few live games which is a treat (let's hope they'll add more in time though).
Live Sic Bo is also there which is rare.
Smooth usability, they have search bar, live chat option easy visible, easy registration as well.

Dear Sammywarren, Thank you for your feedback! We're glad that you find our website user-friendly with features like the search bar and easily accessible live chat. Additionally, we're excited that our live games, including the rare Sic Bo, have captured your interest. We continuously expand our game variety and your input motivates us to further improve and expand our selection. Playfina is committed to offering you the best online gaming experience. Should you face any difficulties, please reach out to our Live Chat, open 24/7, or email us at [email protected]. We're here to help! Wishing you joy, Playfina Casino

user avatar

High withdrawal limits with no limits for crypto, and instant withdrawal processing.
The finest casino delivers the best customer service and awesome gameplay. Great for mobile play.

Dear Kochclara, Thank you for your positive review! We're pleased that the features of our casino, such as withdrawal limits and efficient processing, have left a favourable impression on you. We would also like to clarify that only crypto deposits have no limits, but we encourage you to review all other limits posted on our website. Moreover, we're pleased to be recognised for our exceptional customer service and enjoyable gameplay. Your feedback encourages us to continue excelling. We at Playfina aim to make your gaming experience flawless. If you face any issues or have questions, remember that our Live Chat is available 24/7 or you can email us at [email protected]. Your happiness is our ultimate goal. We're here for you anytime, Playfina Casino

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I frequently visit this place. This is my preferred online casino out of the numerous there are. There is the chance to enjoy the game and succeed thanks to the wide variety of machines and bonuses like Friday Reload, Free Spins Wednesday, and Birthday bonus.

Dear Lawsondavid1, Thank you for your wonderful review! We're glad that our diverse range of games and attractive bonuses have made your experience enjoyable and rewarding. Being your preferred online casino is an honour. We look forward to continuing to provide you with top-notch entertainment. We understand that you might have questions or face issues while gaming at Playfina. Our Live Chat is operational 24/7 and you can always reach us at [email protected]. We're here to ensure that your experience is seamless. Feel free to reach out anytime, Playfina Casino

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I want to thank the creators of this online casino for their hard work. You've created a fantastic organization, a site where you can play your favourite slots and forget about time. The rich choice of ways to execute an account and withdrawal also plays its role since I mostly pay by cryptocurrency.

Dear Teddyjust, We're truly grateful for your feedback! We're overjoyed that our website has become a place where you can indulge in your preferred slots. We're also delighted that our payment methods, especially crypto, have resonated with you. Your appreciation motivates us to strive for excellence and we're excited to have you on this gaming journey with us. Feel free to contact our Live Chat, open 24/7, for immediate assistance, or email us at [email protected] with your questions or concerns. Playfina is always happy to make your gaming experience smoother. We're at your service, Playfina Casino

user avatar

Bonuses, bonuses and more bonuses! I understand that when choosing an online casino, many do not recommend paying attention only to them, but I did just that. I wanted to get more out of the casino without investing anything and play for glory. Playfina has absolutely everything for this - a great site with great functionality, an excellent selection of favourite games and the ability to deposit and withdraw money quickly and easily by the most popular means. Cool!

Dear Tedharison, Thank you for your enthusiastic feedback! We're thrilled that you've found our casino's bonuses to your liking. Moreover, it's great to know that our user-friendly site, diverse game selection, and convenient deposit and withdrawal options align with your preferences. Your support inspires us to maintain excellence. Best of luck as you enjoy our games and take advantage of the bonuses. At Playfina, we believe in providing you with a seamless gaming experience. Should you need assistance or have queries, our Live Chat is available 24/7, or you can send us an email at [email protected]. We're always here to help. Here to assist you, Playfina Casino

user avatar

In Playfina, the very first thing that attracted me was the presence of exciting promotions. I did not particularly believe that the bonuses could win back, but no one prevented me from starting the game without any risk. By the way, I have not beaten them back))), but now I am playing for real money, and there is even some progress. I liked the safety of payments, the ability to pay in cryptocurrency, and the comprehensive list of games. I recommend

Dear Sunilram33, Thank you for sharing your feedback with us! We're thrilled that our captivating promotions caught your interest. We also recommend subscribing to our Twitter, Instagram and Telegram channels to stay updated on promotions and receive even more no-deposit gifts. Your recognition of our secure payment methods, cryptocurrency inclusion, and diverse games library is highly valued. Your endorsement inspires us to uphold our commitment to excellence. Enjoy your gaming experience, and may your journey be filled with unforgettable moments. Should you require any assistance then Playfina's support team is here to help 24/7. Connect with us via our Live Chat or send an email to [email protected]. We're committed to providing the best gaming experience for you. Dedicated to enhancing your gaming delight, Playfina Casino

user avatar

It's nice when you're sure the online casino is honest and reliable. This is where I found all that I was looking for and wanted to get online casinos, namely the fantastic bonuses, games from leading providers and the ability to play these games on mobile devices. Super. Satisfied

Dear Eshanrani, Thank you for recognising us as an honest and dependable casino! We're delighted to have met your expectations with our attractive bonuses, top-tier games and mobile-friendly experience. Your satisfaction is our reward. At Playfina, we prioritise your gaming experience. In case of any issues or queries, feel free to reach out to our Live Chat, open 24/7, or email us at [email protected]. We're here to assist you. Exciting moments await, Playfina Casino

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I encountered a severe problem when choosing an online casino - not every site accepted cryptocurrency. How is that even possible? Fortunately, Playfina was not one of them. Deposit and withdrawal are speedy, and the bonus is a huge advantage because there are much more than in those online casinos I was dealing with before!

Dear S11vertree3, Thank you for sharing your positive feedback! It's great that our casino accommodated your cryptocurrency preferences. We're thrilled that our platform aligns with your desires, providing fast transactions and a significant bonus advantage. Welcome to a seamless gaming experience. If you have any questions or need assistance, don't hesitate to reach out to our 24/7 Live Chat or send us an email at [email protected]. At Playfina, we are committed to making sure your gaming experience is always top-notch. Elevating your gaming journey, Playfina Casino

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This casino is not the only one I play at. Maybe not as big bonuses as other online casinos, but the choice of games here is fantastic. I like the fast deposit via cryptocurrency. An excellent interface provides the convenience of the site. To date, this online casino is one of my favourites.

Dear Helenmuirrey, We're grateful for your review! Being one of your favourite online casinos is truly an honour. It's great that our user-friendly interface, diverse range of games and efficient cryptocurrency deposits have made a positive impression. As for the bonuses, our offerings have expanded significantly. We also invite you to follow us on our Instagram, Twitter, and Telegram channels to stay updated on regular promotions with chances to win no-deposit prizes. At Playfina, we stand ready to support you around the clock. If you need assistance or have any questions, don't hesitate to get in touch with our Live Chat, available 24/7, or email us at [email protected]. Let the games continue, Playfina Casino

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Playfina Casino News

Read all news about Playfina Casino, check for updates and stay tuned for exclusive bonuses.

Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust
Industry Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust

Can we get a round of applause for Playfina Casino? They have officially become the latest member of the AskGamblers family of certified casinos, and believe us when we tell you it is not an easy task. Since Playfina was established in 2022, receiving the AskGamblers Certificate of Trust is a great achievement for such a young casino.A Well-Earned Prestigious BadgePlayfina may be a young casino, but it has already become a player favourite, and we can tell that by the Player rating it has on the AskGamblers website. Our experts set the Playfina CasinoRank at 8.91 (the minimum of 8.00 is required to qualify for the Certificate of Trust), and the Player rating sits strong at 9.3!Playfina has also been nominated for the Best New Casino Award at this year’s AskGamblers Awards, so if this is your favourite casino, make sure to vote!When we also add the fact that we have processed only two complaints against Playfina, and both were resolved successfully, we have no doubts that the Certificate of Trust is well deserved.What Playfina Offers to PlayersApart from having high rankings on our website and a responsive and efficient customer support team, Playfina also works with many popular software providers to offer an extensive portfolio of games to its players.If you haven’t played at Playfina yet, you can check out the Playfina selection of bonuses available on our website and potentially start from their welcome bonus. If you have already played at the casino, you could find a match deposit bonus or a reload bonus that you like. If you log in on a Wednesday, you can claim a Free Spins bonus and spin those reels 500 times.If you choose to play at Playfina Casino, we wish you good luck and happy spinning!

Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!
Promotion Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!

Don’t we all enjoy Easter? If not for religious reasons, then for the colourful eggs, bunnies…real and chocolate ones! And the fact that it comes in springtime when we can’t resist some thrilling Easter activities, like egg hunting. If you still haven’t joined our exciting Easter Golden Egg Hunt, now may be the right time to do just that.And what have we prepared for you?Let’s Go Egg Hunting Together!Easter cheer lasts for full five days with AskGamblers, and we have prepared an exciting Easter egg hunt with our 12 online casino partners!In case you missed the Easter Promo announcement, the Golden Egg Hunt started on 6 April and will last until 10 April.The promotion doesn’t end on Easter day, so if this is the first time you hear about it, don’t worry - you still have time to participate. Spin the reels of your favourite slots in one (or more) participating casinos today and tomorrow, and discover what holiday surprises are hidden in this special egg hunt.Happy Easter!From all of us at AskGamblers, we wish you a joyful and happy holiday! Happy egg hunting and happy spinning.

Win a Trip for Two to Seychelles at Playfina Casino
Promotion Win a Trip for Two to Seychelles at Playfina Casino

All roads lead to Seychelles when you participate in the latest tournament at Playfina Casino. Between 1 March and 31 May, you can play your favourite online slots to win big prizes, including a dream vacation, 2 x MacBook Pro, 3x iPhone 14 Pro Max and a share of the prize pot totalling 20,000 EUR and 20,000 Playfina spins! Road to Seychelles Are you ready to pack your bags and head off on your dream vacation? If you are, Playfina Casino is giving you a chance to relax in the sun whilst catching the rays, and all you must do is deposit and play at their casino. Place the largest amount of bets, and you could win a share of the total prize giveaway.To enter, you must have an account or register at the casino and play any online slots you like. You must make at least one deposit before you can enter. The minimum bet required is 1 EUR per spin, and you will earn one point for every 1 EUR bet you make. Secure a Place on the Leaderboard Your points will be added to the leaderboard, and if you finish in any of the top 100 places, you are a guaranteed winner. The top prizes include:A trip to Seychelles for you and one guestMacBook Pro x2 iPhone 14 Pro Max x3 The rest of the prize funds consists of 20,000 EUR and 20,0000 spins. If you secure a prize, it will be paid out on 1 June, and cash prizes carry a 10x wagering requirement which must be completed within 7 days. We advise you to check the casinos' full terms and conditions. Then you’re good to go. 

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