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Playfina Casino

Our Rating CasinoRank
9/10
CasinoRank
Player Rating 1049 reviews
9.7/10
1049 reviews
Complaint Response 10 complaints
18 hours avg. 10 complaints

AskGamblers Quick Overview

Editor’s View

The casino is jam-packed with games and looks like a million dollars. Incidentally, that’s how much it dishes away every week to its players through various tournaments and promotions. Playable instantly on both desktop and mobile, Playfina sports a massive selection of slots and other casino games, providing countless hours of entertainment to its players.

What we like
  • Massive games library
  • Good variety of payment options
  • Accepts Cryptocurrencies
  • 24/7 multilingual support
  • Lucrative tournaments and promotions
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Playfina Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.playfina.com
Established
2022
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Norwegian, Finnish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program, Loyalty Program
Social Platforms
Telegram, Facebook, Instagram, X, YouTube

General Information About Playfina Casino

Playfina is an instant casino launched in 2022. As one of the fastest-growing crypto casinos, it offers thousands of games you can play with cryptocurrencies, including some popular instant-win titles, earning it a high casino rating.

New players are greeted with a big multipart welcome bonus, while regular players can take advantage of daily offers, netting them Free Spins for the hottest online slots. Additionally, there’s a VIP club with unlockable rewards and benefits, as well as competitions which you can read more about later on in our Playfina review.

StallCation

Complaints

Read the complaints other players have left for Playfina Casino. Learn more about complaints.

Show all complaints
Playfina Casino - Ignored with verification and withdrawal

I made a deposit at this casino with a welcome bonus of approximately 198 euros. Before I finished playing, I immediately uploaded the documents and received their approval. I'm lucky. On a bet of 5 euros I caught odds of more than 300 and for the first time won an amount of about 1600 euros. Once I had cleared the remaining bonus, I requested a payout. Having confirmed the wallet, I began to wait.

After some time, I went to the casino, and when I wanted to log in, I saw the inscription - the profile is disabled. I didn't receive any notifications, so I wrote to support myself. After a while, they answered that they needed additional verification, and I had to take a selfie with the date on a piece of paper and my passport. I did it. Moreover, I even made 2 videos where I show my house address on the street and documents from the house.

A day later they answered me that they needed another selfie with a piece of paper of the current date and that I wink with my right eye. I asked if they watched the video. They said they didn't need a video and they just needed a selfie. Of course, this upset me a little, but I understand that perhaps this is the protocol that they need to follow.

I did it. I sent them 5 photos (I have a bad camera, I tried to take a few to make it better). But 3 days have passed since then. I received an automatic email: rate the operator’s work. I asked them how I evaluate if the ticket is not resolved. Then I received a message that the ticket was reopened. Why did it close at all? It scared me. I have waited for some time and now I am writing to you.

I fulfilled all the requirements of the casino, but they disappeared, I don’t know why. I’m ready to take another selfie, I’m ready to shoot a video, I’m ready to make a video call, I’m ready to play slots, roulette or anything together, but for a small amount :) I’m very offended by this behavior of this casino.

I am ready to post here all the documents that I sent, all the letters. I did not call anyone names, did not insult or swear.

We dispute the amount of 1611 euros. This was my payment request.

P.S. Sorry for my bad English if I made any mistakes somewhere. I used a translator.

staus Resolved
€1611
Playfina Casino - Unreasonable demands in order to avoid payment

Dear Askgambler,

I am writing to express my disappointment and frustration with the online casino, Playfina. Despite winning a significant amount of money at their casino, they have repeatedly refused to pay me and have caused me great inconvenience through their KYC process.

I understand that they have an automatic KYC system, and I have already provided all the necessary documents to prove my identity and address. However, their customer service representatives have continued to make unreasonable demands, at least four times now.

The first time, they asked for proof of my ID and address, which I promptly provided. The second time, they asked for a photo of me holding a paper with their name and my ID, which I also provided. While these requests were already tedious, I complied with them.

However, the third time, they asked for the paper to have a pattern and to rewrite everything, which was completely absurd. Nonetheless, I did it to get my KYC approved and get my money. Unfortunately, this was still not enough for them, and they asked for a fourth time. This time, they wanted me to take a photo of myself with the patterned paper in front of a sign that shows my home address. This request was entirely illogical and made no sense as I had already provided proof of my address. Furthermore, I do not have any sign in front of my house.

It is clear that Playfina is doing everything possible to avoid paying me my winnings. I cannot understand why you would recommend such a dishonest and unreliable online casino to your users. As an information source, I believe you also have a responsibility to ensure that the casinos you recommend are reputable and treat their customers fairly.

Therefore, I urge you to take responsibility for your recommendation and help me recover my money from Playfina. I look forward to hearing from you soon regarding this matter.


Sincerely,

Guangshen

staus Resolved
Playfina Casino - Revoked payment

The good thing about playfina is that there are a lot of games.

The downside is having to verify the identity that rewards them is fine. Take a picture here, white paper and neat paper with a grid like this around the front of the house, which has given me with my 2 children and then I start to worry that I send All evidence for the gamer to watch and then all I will stand up for myself and don't forget I will shoot 10 against 10 last time counting is not allowed.

Until my account has been successfully approved I used to make my first withdrawal of 400 euros. I have to wait for the withdrawal from playfina until 24 hours have passed. I will contact the admin. The admin will let me know the need for a cella photo with the word Hello playfina casino with ID, I will be busy doing it and send it to the admin. Withdraw my money whenever you want. So I'm going to request another withdrawal of € 500. I'll wait until 24 hours have passed. The first admin told me to wait. I waited until more than 24 hours. in order to chat with the admin again Admin informed me that I had to take a picture including my house with the address and write Hello playfina casino and the withdrawal date again. I asked for it. Send photos with admin. The admin informed me that sometimes I have already asked for permission to withdraw my money, please allow my account address to not yet be allowed. Inform the admin again that Previously it was confirmed by the administrator, now I have to pay again for the total amount of €1200. Other mistakes are asking to withdraw money, just ask for a selfie, take a street name with ID and I'm off. Find street names and houses in different places. I wish the name of this street was only my house or the name of the road was not near my house. The name of the street is 10 kilometers from my house. Will ask you to stand and take a selfie with the name of the street. Is it because my championship card confirmation of laughter Complete confirmation, home address, the rest of the bank code documents sent to my house. Go next time I confirm more than 10 times it's tricky so I'll kindly keep playing playfina.

staus Resolved
$3315

Complaint Statistics

Resolved 9
Avg. Amount $ 2,327
Avg. Complaint Duration 7 days
Avg. Response Time 18 hours

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Player rating
9.7/10 1049 reviews

Top reviews from our players

There are many great reasons to join loyalties are worth it and outs are fast! staff are awesome and actually reply on time very helpful. Great comps to enter lots of awesome games glad I found them. .

Dear TarnNN1, Thank you for your fantastic review! We're thrilled to know that you appreciate our loyalty program, quick withdrawals, and helpful support team. Additionally, we're glad that you enjoy our competitions and wide selection of games. Welcome to our site, and happy gaming! At Playfina, we're committed to offering continuous support for our players. If you face any challenges or have enquiries then our Live Chat is accessible 24/7. Plus, you can always reach us via email at [email protected]. We're dedicated to assisting you. Dedicated to your gaming pleasure, Playfina Casino

user avatar

Nice and smooth deposit and withdrawal process. Only small wins so far. Fair casino and I enjoy playing here. I would always love a bigger win. Lol. And would love more ND bonuses

Dear Tyowyn, Thank you for your positive feedback! We're delighted that you find our deposit and withdrawal process smooth and enjoy playing at our casino. You'll find even more bonus offers on our Instagram, Twitter, and Telegram channels. There, we regularly host competitions and contests with opportunities to win no-deposit prizes. We recommend subscribing to stay updated on all promotions. Best of luck, and we hope that your next big win is just around the corner! If you come across any challenges or need additional assistance, our Live Chat is available around the clock. Feel free to reach out to us at [email protected] as well. Playfina is consistently eager and ready to provide you with the help you need. Focused on your enjoyment, Playfina Casino

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Playfina has a great selection of games that I am very pleased with. The homepage runs smoothly and quickly. Crashes while playing almost never happen. Playfina offers me personally A good gaming feeling. Deposit methods are my favorites at the start. Unfortunately, I haven't been able to pay it out yet, but that's not a bad thing because I don't have the feeling of being ripped off but rather investing in fun free time.

The support could be a little faster. Unfortunately, you often have to accept a long time until a problem is solved. But for most things I get a good solution. I think there could be more and higher bonuses.

Dear Twixus, Thank you for sharing your positive experience with us! We're glad that you appreciate our games selection, smooth homepage performance and deposit methods. Moreover, it's great to know that you feel positive about your gaming experience with us. We appreciate your patience and understanding regarding our support team. Due to high demand, responses can sometimes take longer than usual. However, we're committed to providing thorough and effective solutions to all issues. Regarding bonuses, our site offers a wide selection, and we always strive to present something new for our players. Additionally, you can find even more promotions on our Instagram, Twitter, and Telegram channels. Besides interesting deposit offers, we regularly hold contests with the chance to win no-deposit prizes. If you encounter any difficulties or require assistance, please remember that our Live Chat is available 24/7, or you can contact us at [email protected]. At Playfina, we're always ready to provide assistance to our players. With heartfelt thanks and best regards, Playfina Casino

user avatar

I like the flow of informative new options/bonuses/opportunities etc as well as the general ease of execution with the sites lay out and how the sections are mapped out. Great job! Keeping things new and exciting with bonuses and contests Makes it something new everytime I log on and the competition is definitely lacking in the creativity department. I continue to support and advocate for playfinas commitment to excellence and fair trade play.

Dear Djb1981, We're grateful for your wonderful feedback! It's great to know that you like the variety of bonuses and opportunities available on our site. We're also glad that you find the layout user-friendly and enjoy our creative approach. We hope to achieve a perfect 10 from you next time. If there's anything we can do to improve, please let us know. We value our players' feedback and are dedicated to making the site even better for everyone. At Playfina, our aim is to provide you with a seamless gaming experience. If you need assistance or have any questions, please don't hesitate to reach out to our 24/7 Live Chat or email us at [email protected]. We're dedicated to making your experience enjoyable. Your positivity is our reward, Playfina Casino

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I can recommend this online casino to everyone who likes such entertainment. There are different game providers and there really is a lot to choose from. The customer service is at a really high level, they will handle any matter quickly and efficiently, and this is very important to me in such casinos. They offer interesting bonus offers every now and then, so there is something for everyone.

Dear Dorotassj, Thank you for recommending our casino! We're thrilled that you enjoy our wide range of games and providers. Our customer service team strives to handle every matter quickly and efficiently, so it’s wonderful to know that you appreciate their work. We’re also happy you enjoy our bonus offers. Additionally, we would like to invite you to follow us on our social media channels. On our Instagram, Twitter, and Telegram channels you'll find even more interesting offers and can participate in contests where winners receive no-deposit prizes. We're always here to assist you. If you encounter any issues or require help, our 24/7 Live Chat is at your service, or you can reach out to us via email at [email protected]. We're eager to ensure that your gaming experience is as enjoyable as possible. With all our best, Playfina Casino

user avatar

Great all round experience so far... nothing to complain about and hopefully it stays that way!! Woop woop definitely recommend playfina. Plenty of avenues to have chances for winning free stuff too. Decent telegram channel, site has a lot of games to pick from etc. Have won some free things before, have also deposited and taken advantage of their promos available too, am yet to see how great they can further be.

Nothing really bad to say or dislike just need to continue being a customer and I'm sure it will all be positive experience 😊 yeah won't say anything negative as I haven't had a bad experience there...

Dear CHARJB, Thank you for your enthusiastic review! We're delighted that you've had a great all-round experience with us. It's fantastic to know that you enjoy our variety of games and our Telegram channel. We're also glad that you've had chances to win free spins and have benefitted from our promotions. We appreciate your recommendation and look forward to continuing to provide you with a positive experience. Should you need assistance or have any questions, please don't hesitate to reach out to our 24/7 Live Chat or send an email to [email protected]. At Playfina, we're dedicated to ensuring your online gaming experience is consistently smooth and satisfying. May your gaming be enjoyable, Playfina Casino

user avatar

Many Games, good service and Support you get fast answers and the bonuses are really good. The payments are really easy to make and you get your money quickly.

Dear Bs97, We appreciate your positive feedback! It's wonderful to know that you enjoy our games and find our service and support to be excellent. Moreover, we're glad that you receive quick responses and that our bonuses meet your expectations. Ensuring easy payments and fast withdrawals is important to us, so we're happy to know that you've had a smooth experience. If you need help or have any questions, feel free to reach out to our 24/7 Live Chat or send an email to [email protected]. Playfina is committed to ensuring that your online gaming experience is consistently seamless and enjoyable. Your enjoyment is our reward, Playfina Casino

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All the different games and doesn't freeze up. In my down time playfina is one of the main casinos I love to play. I do recommend this casino to anyone who asks.

Nothing at all i enjoy playing with Playfina one of my favorite online casinos. This one casino I have recommended to a few of my friends. Playfina is awesome...no complaints from me.

Dear Tsgadwa73, Thank you for your glowing review and recommendation! t's great to know that you enjoy our diverse games selection and that our casino performs smoothly for you. We're honoured to be one of your go-to casinos and grateful for your recommendations to friends. Your positive experience and continued support motivate us to keep delivering an awesome gaming experience. We, the Playfina team, are committed to being by your side whenever you need assistance. If you have any enquiries or require support, don't hesitate to connect with our 24/7 Live Chat or send us an email at [email protected]. Your gaming satisfaction remains our utmost priority. Wishing you continued gaming success, Playfina Casino

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Discover the exciting universe of Playfina Casino, where gambling goes beyond the ordinary. This elite site offers an unrivalled collection of games, where every spin and bet offers the hope of incredible winnings. Enjoy an unlimited variety of video slots, from exciting classic slots to modern masterpieces with stunning visuals and unique themes.

Dear Delishakrama, Thank you for your wonderful review! We strive to offer an exceptional gaming experience and are delighted that you discovered the exciting universe of our casino. It’s great to know that our site's games collection meets your expectations. We're committed to continuing to offer a vast array of games, from thrilling classic slots to modern masterpieces with breathtaking visuals and unique themes. Should you require any assistance, Playfina's support team is here to help 24/7. Connect with us on our Live Chat or send an email to [email protected]. We're committed to providing the best gaming experience for you. Best wishes, Playfina Casino

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Playfina Casino is your gambling paradise where luck is always on your side. This outstanding site offers an unrivalled gaming experience, combining the latest games with generous bonuses and impeccable customer service. Explore the huge lobby where every spin and bet leads to limitless opportunities to win. From traditional slots to modern video slots with stunning graphics and exciting bonus features, Playfina has a game for every taste.

Dear Atrachibaldi, Thank you for your glowing review! We strive to create an exceptional gaming environment, so it's incredibly gratifying to know that you view our casino as your gambling paradise! Your appreciation of our efforts in providing top-quality games, generous bonuses, and exceptional customer service motivates us to continue delivering excellence. At Playfina, our goal is to provide you with a seamless gaming experience. If you need assistance or have any questions, feel free to reach out to our 24/7 Live Chat or email us at [email protected]. We're here to help. Wishing you every success, Playfina Casino

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Playfina Casino News

Read all news about Playfina Casino, check for updates and stay tuned for exclusive bonuses.

Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust
Industry Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust

Can we get a round of applause for Playfina Casino? They have officially become the latest member of the AskGamblers family of certified casinos, and believe us when we tell you it is not an easy task. Since Playfina was established in 2022, receiving the AskGamblers Certificate of Trust is a great achievement for such a young casino.A Well-Earned Prestigious BadgePlayfina may be a young casino, but it has already become a player favourite, and we can tell that by the Player rating it has on the AskGamblers website. Our experts set the Playfina CasinoRank at 8.91 (the minimum of 8.00 is required to qualify for the Certificate of Trust), and the Player rating sits strong at 9.3!Playfina has also been nominated for the Best New Casino Award at this year’s AskGamblers Awards, so if this is your favourite casino, make sure to vote!When we also add the fact that we have processed only two complaints against Playfina, and both were resolved successfully, we have no doubts that the Certificate of Trust is well deserved.What Playfina Offers to PlayersApart from having high rankings on our website and a responsive and efficient customer support team, Playfina also works with many popular software providers to offer an extensive portfolio of games to its players.If you haven’t played at Playfina yet, you can check out the Playfina selection of bonuses available on our website and potentially start from their welcome bonus. If you have already played at the casino, you could find a match deposit bonus or a reload bonus that you like. If you log in on a Wednesday, you can claim a Free Spins bonus and spin those reels 500 times.If you choose to play at Playfina Casino, we wish you good luck and happy spinning!

Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!
Promotion Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!

Don’t we all enjoy Easter? If not for religious reasons, then for the colourful eggs, bunnies…real and chocolate ones! And the fact that it comes in springtime when we can’t resist some thrilling Easter activities, like egg hunting. If you still haven’t joined our exciting Easter Golden Egg Hunt, now may be the right time to do just that.And what have we prepared for you?Let’s Go Egg Hunting Together!Easter cheer lasts for full five days with AskGamblers, and we have prepared an exciting Easter egg hunt with our 12 online casino partners!In case you missed the Easter Promo announcement, the Golden Egg Hunt started on 6 April and will last until 10 April.The promotion doesn’t end on Easter day, so if this is the first time you hear about it, don’t worry - you still have time to participate. Spin the reels of your favourite slots in one (or more) participating casinos today and tomorrow, and discover what holiday surprises are hidden in this special egg hunt.Happy Easter!From all of us at AskGamblers, we wish you a joyful and happy holiday! Happy egg hunting and happy spinning.

Win a Trip for Two to Seychelles at Playfina Casino
Promotion Win a Trip for Two to Seychelles at Playfina Casino

All roads lead to Seychelles when you participate in the latest tournament at Playfina Casino. Between 1 March and 31 May, you can play your favourite online slots to win big prizes, including a dream vacation, 2 x MacBook Pro, 3x iPhone 14 Pro Max and a share of the prize pot totalling 20,000 EUR and 20,000 Playfina spins! Road to Seychelles Are you ready to pack your bags and head off on your dream vacation? If you are, Playfina Casino is giving you a chance to relax in the sun whilst catching the rays, and all you must do is deposit and play at their casino. Place the largest amount of bets, and you could win a share of the total prize giveaway.To enter, you must have an account or register at the casino and play any online slots you like. You must make at least one deposit before you can enter. The minimum bet required is 1 EUR per spin, and you will earn one point for every 1 EUR bet you make. Secure a Place on the Leaderboard Your points will be added to the leaderboard, and if you finish in any of the top 100 places, you are a guaranteed winner. The top prizes include:A trip to Seychelles for you and one guestMacBook Pro x2 iPhone 14 Pro Max x3 The rest of the prize funds consists of 20,000 EUR and 20,0000 spins. If you secure a prize, it will be paid out on 1 June, and cash prizes carry a 10x wagering requirement which must be completed within 7 days. We advise you to check the casinos' full terms and conditions. Then you’re good to go. 

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