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Playamo Casino

Our Rating CasinoRank
6.3/10
CasinoRank
Player Rating 327 reviews
8.1/10
327 reviews
Complaint Response 109 complaints
2 days avg. 109 complaints
What we like
  • Totally instant-play
  • Available on both desktop and mobile
  • Very fast withdrawal processing times
  • Available in both fiat currency and bitcoin
  • Includes live dealer games from multiple platforms
  • 24/7 live chat and email support included
  • Proven fair by independent audits
What we don’t like
  • Somewhat limited range of table and virtual casino games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Playamo Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.playamo.com
Established
2016
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Russian, German, Finnish, French, Italian, Spanish, Japanese, Chinese, Hindi
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino

Playamo Casino is a desktop and mobile casino that aims to deliver high-quality games to players around the world. It supports bitcoin as well as US dollars and euros and boasts withdrawal times of less than 2 hours. Players here will find a variety of top-name games from NetEnt, MicrogamingBooming GamesAmatic Industries, Endophina, SoftSwiss, NextGen Gaming, Betsoft, and many more. The casino is also home to live dealer games from Evolution Gaming and Ezugi. Playamo Casino is available in English and an array of other world languages. The casino is licensed in Curacao.

Restricted Countries and Territories

The casino does not currently accept players from the UK, US, Israel, France, and Spain.

Mobile Gaming

Playamo Casino is available to players both at home and on the go. Those who want to have some fun on their mobile device can simply open up the website on their smartphone or tablet’s browser to get started. No app download is needed, and the mobile casino is integrated seamlessly with the original version.

Security and Fairness

Playamo Casino ensures that players are safe at all times with the implementation of SSL encryption. This technology is active on all pages across the website, ensuring that no one is able to read or decipher sensitive information sent to the casino for any purpose.

Playamo Casino uses games only from trusted vendors who have been audited multiple times. These audits show that the games are all powered by a genuine fair random number generator (RNG). As such, we are confident players will find a fair gaming experience here.

StallCation

Complaints

Read the complaints other players have left for Playamo Casino. Learn more about complaints.

Show all complaints
Playamo Casino - One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

I am so confused By all this I have done absolutely EVERYTHING to verify my identification and trying to now withdraw $2890 after they let me play through some.

I got that many identifications to prove it’s me & a successful withdrawal into bank and still security says there’s now an issue, not a big surprise they don’t want to give me the larger amount…. When I withdraw the smaller amount the day after and got that not a problem…

Now all these issues for no reason when I have got all my Identification even offered my birth certificate…

I am beyond disappointed and upset with all this.

staus Resolved
$3000
Playamo Casino - Assistance required: Withdrawal is being cancelled
Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie
staus Resolved
$3102.31
Playamo Casino - Casino took 10 days and 4 requests to apply my requested self exclusion

On April 13/21 I sent an email to Playamo Customer Support requesting that they close my account permanently as I was choosing to Self-Exclude myself from their website indefinitely.


According to their website, when you set a Self-Exclusion Limit your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active.

Under the terms and conditions it says that setting Self-exclusion lets us know that we need to take all measures to block your access to your account and make sure that you receive no promotional materials. You may also contact our support team at [email protected] and inform us about your decision to stop gambling at the Website for a certain period of time or forever. Self-exclusion means that you will be barred from play at all online casinos under the participating licence.


However this is not what happened to me. Instead of closing my account, Playamo Customer Support sent me back an email saying they were passing my message onto the dedicated team who would contact me.


On Apr 14/21, I received an email from Dana, my Playamo VIP Manager stating she received a message from player support, asking what can I do to help?


I replied to her on Apr 14/21, by forwarding my initial request to Player Support in regards to closing the account and self-excluding indefinitely to her email.


On Apr 16/21, Dana contacted me again to state that she had not heard back from me and she proceeded to offer me promotions and loyalty credits to continue playing on Playamo.com.


I emailed her back Apr 16/21 telling her everything I disliked about gambling on their site. Since I had already asked twice to be self excluded, I figured maybe telling her all my dislikes would get the job done. I was wrong. She just emailed me back on Apr 16/21 trying to convince me to play and even provided a cash bonus to my account to get me back playing.


I sent another email back a couple hours later on Apr 16/21 asking her to do as I requested and close my account and to honour my wishes to self-exclude from their site indefinitely.


I received the next email from Dana on Apr 19/21 stating that she respected my decision but asking me to ‘think one more time’. Then she went on to say what a smart player I am, how I am going to win big and offering me more no deposit cash bonuses, and bonus unofficial weekly cashback. Preying on all my weaknesses as a gambler. I finally said fine I would think about it to put the bonuses in my account.


Then Apr 22/21 I emailed Dana again. Only this time it was to request a refund for the $875 that I had been allowed to deposit into my account since making my first request to be self-excluded on Apr 13/21.


I told her that if my request for self-exclusion had been applied to my account as their policy states it should have immediately been, I would never have been able to deposit and lose another $875.


I received a message back from Dana Apr 22/21 stating she was sorry for my gambling problems, my account was now closed and she would pass my request for a refund on to administration. I would hear from them within 24hrs.


I received an email on Apr 23/21 stating that my account was closed and there would be no refund as it was closed as soon as I said I had a gambling addiction and they said nothing could be done as I did not contact them earlier.


I emailed back and forth with Player Support a few times stating I made earlier attempts and requests to have my account self-excluded... But for some reason they don’t seem to consider those as reason enough to immediately close the account even though that is exactly what their policy states.


I am not sure where to go from here. I can not provide a screen shot of the deposits to my Playamo account (but the casino should be able to provide that) as my account was closed while I was trying to do that.


I have included screen shots of the emails to verify what I am stating. I just want them to reimburse the $875 I was able to spend after they did not immediately disable my account after requesting self-exclusion.

staus Resolved
$875

Complaint Statistics

Resolved 98
Avg. Amount $ 2,246
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
8.1/10 327 reviews

Top reviews from our players

Casino is that you can win. But I decided to give it one last chance before you make the final conclusion. And not progodal picked a good sum ) )

Fast output after verification. Excellent machine especially Dragon) Good luck and prosperity .

All at the highest level, no complaints.
Perhaps if only to make even Russian online support.

Uhmmmmm?? Dunno why these guys are getting a bad rap??

I deposited 40 and withdrew 1400€

My withdraw was processed before I could take a piss.

I wish every casino paid like them!

Amatic games are not rewarding . They give new meaning to the word "play for fun".
U may win 500x bet but very rare. I got lucky and cashed out. Amatic needs to have a bit more volatility. Some of their games will ALWAYS PAY 3-5 bet on free spins. Some games can also go 50 spins without a single pay out. And then I have certain games that pay 9/10 spins from .5 to 3x bet.

They are fun to play yes but hard to hit a biggie.

I closed account on BITSTARZ and will only play Amatic games here.

And their personality at support over here is very dry.

I am a strong player and have experience with 30+ online casinos. Everything is almost perfect, great, fast games, really high bet limits, the fastest support I have experienced...

If you depend on Loss limit like me don't play here, simply doesn't work and I am said that have to stop playing here because everything else can not be better than it is. After 30+ casinos and lost of 150.000+ euros my first review because this concept is simple and should work if casino pretends to be fair.

Alot of games and thats about it. Works in mobile too but I\m here to write the downside only.

Refuse to play winning claiming max bet was played even tho the site shows bonus was accomplished and all documents sent and its says "available for cashout" .

Support ends conversations (3 times) with me left with unanswered questions.

Very impolite service.

Confiscating winnings.

Shut down support totally after me trying to reconnect three times.

I could write a lot more, and i will, but not now. Just stay away from this awful nonserviceminded casino since you wont get any winnings from them.

Hi broclol Unfortunately you have breached our bonus terms and conditions, max bet rule. You have breached it more than 30(!) times, therefore your winnings was confiscated. But please understand, that it is your own responsiblity to be aware of our terms and conditions. Moreover, we have refunded your deposit, you can play with it or withdraw. Best regards Playamo team

user avatar

The casino present us a good selection of games.
It doesn't have hundreds of games, but the ones they have are quite good! :D.

One of the best point goes to casino speed... All types of speed!!
Casino website is response is fast, and they validate all documents in minutes.

The same goes for withdrawals. In less than 2 - 3 minutes after requesting the cashout, I have the founds in my e-wallet account, and THAT'S AMAZING!

Hope to see new games soon :D

As for bonuses, they have them, and is so simple to refuse them (if you don't want).
Simple make use of a checkbox while making deposit! This is awesome!

No mobile support at all :(

None of the 6 - 7 games I tried to launch on my smartphone worked :( While trying that some pages give strange errors. Hope they will fix and include mobile support soon.

This is the only down for now in my opinion, and that's why I can only give 8 stars right now...

Hi Pedro, Thank you very much for your kind words about our casino! Regarding mobile games - can you send us some screenshots, or describe your problem a bit more specific? What games exactly, what phone you used? Thanks Playamo team

user avatar

Casino is ok - they have lot of games, but their support is awful.

I joined this casino today, everything was ok, till I realised, that they have added a bonus to my account. I was playing and winning at the time - from 20EUR to 90EUR. I reach to live help and asked them can they remove bonus, because I didn't asked for any and now should wager that amount. Live help agent told me, that they can't to that and I should have remove bonus option in my account, when I registered. But I didn't knew about it, because, when I registered there was nothing about bonus. I could only knew about it, if I go to my account setting and do that. But ok, that was not the reason, why I write this review.

The reason is, that live help agent just closed the chat, when I was still asking questions about bonus. When I tried to reconnect, they closed chat every time, when they saw it was me.. This is the first time, when I saw something like this. I logout of my account and connect to live help again with other name and they answered me, but when I told, who I was, they disconnected me again.. And I wasn't rude or something. This is awful service, so don't join this casino, because, when you will have any problem or question they don't like, they will disconnect you or simply not answer..

Hi Foxxxy Please note, that you have accepted bonus once made deposit. Also, we have special check box ' I do not want any bonuses' while making deposit, you can easily tick it and did not have any bonuses credited at all. About live chat disconnections - please tell us your email in casino, and we will investigate it. It is unacceptable for live support agents to disconnect chat. Best regards Playamo team

user avatar

Playamo casino is a newly added casino to AskGamblers . Recently I was looking for a new place to play and hopefully a place that offers sweet bonus. I noticed that this casino offers 125% match with free spins for their first deposit, however, the match bonus had 50x wagering so I was a little hesitant to whether take upon this offer. This casino is powered by many softwares including Microgamig and Netent so I still decided to give them a try.

Playamo casino offers a decent welcome package, it consists of 4 bonuses for your first deposits. The first offer is a 125% match and then it decreases, for your 4th deposit you get 25% match. However, what makes these promotions stand out is the fact that for each and every one you also get free spins. The amount of the spins is the same- 50, the only thing that changes is the game that the spins are awarded on.

So far I've played there four times. First time I claimed AskGamblers exclusive bonus of 150% and 50 free spins on Steam Tower. I played Dead or Alive slot, inspired by the amazing fellow AskGamblers winning screenshots on this slot. I had many free spins features but at some point game got dead, with few euros I also tried Twin Spin but lost all right away.

For my second deposit I received their standard offer of 75% match and this time the free spins were on Starburst. If on Steam Tower free spins the first time I managed win 18€ from 50 free spins, then Starburst gave me only about 2€. This session I mostly spent on my mobile and managed to meet wagering. I requested a cashout of 100€ and got it in about 6 hours. And third time I also claimed their welcome bonus, played Twin Spin whole session and made a withdrawal as well but the last session I had with their 25% match and spins was quite bad as I lost all balance without triggering any decent win at all.

Overall I am very pleased with this casino and happy I got to know them. I will continue to play there and claim their interesting promotions as I trust them and think they are a good place. Their casino looks great and live chat is friendly. And what's most important- I received my money without problems and in a very short period of time.

Hi Blondie! Thank you very much for your review. Your words makes us happy! Have a nice weekend Playamo team

user avatar

Playamo is a new casino that was created this year and here at AG it is rated with high 8 stars. I think that this casino deserves these 8 for sure and even a star more. First, I like that here the cash-outs process is extremely fast (the whole process takes up to 12 hours if for a method you select an e-wallet service). Also this is one of the few online casinos where you can upload documents required for verification even before you've had the first withdrawal in the casino. All in all, the Play Casino has spent attention that the process for verification of identity and the withdrawal process to be as quick as possible and easier.

I do not know does their live chat support is available 24 hours every day of the week, but it was available at the time when I have contacted them, although that was around midnight by Central European time. The operator was professional and polite so I can say that Playamo has a good and fast live chat support.

The bonus offer is very rich. The welcome offer consists of as much as 4 bonuses on the first four deposits to the casino. The most attractive of these bonuses is the bonus on your first deposit. It is a bonus of 125% + 50 free spins on the Netent slot game Steam Tower with wagering requirements of 50 x bonus. The bonus percentages for other bonuses from the welcome offer are lower 75%, 50% and 25% but with each of this bonus, you also get 50 free spins on different Netent games. There are also 2 reloaded bonuses. Every Friday or Monday the casino offers Reloaded bonuses of 50%. I also like the fact that here you can add more currencies on the account, not only one. Briefly, the Playamo Casino has really impressed me. From me will get 9 out of 10 possible stars.

Hi LilianInThaHouse Thank you very much for your review We are glad that you liked our bonuses and promotions Have a nice weekend Playamo team

user avatar

A very fun and good online casino with a very nice and large range of different slots and games and very good payout ( I made 3 deposits, made 2 withdrawals and got paid in 30mn) fast withdrawals, Honestly and in my opinion one of the fairest online casinos, it has everything that a gambler wants or seeks, just keep up the good, you are already the best playamo casino.

Really nothing bad to say about this casino, playamo should go on like this and will be on the top of AskGamblers trusted list :)

Hiya moulayismail Thanks for your awesome review! We also hope to appear at AskG trusted list one day! Playamo team

user avatar
Inactive user
10/10

Playamo is a new online casino and refreshing on the scene, which started its work 2016, a toy-enthusiasts are formed by the other players. Its creators have significant gaming experience, and they know in advance gamblers most valued bonuses, promotions and incentives that make a significant difference. It is open to players from all over the world and offers slot machines, table games and video poker games leading names in the industry. This casino looks very promising, and every aspect of his shows with how much attention was done on it in order to create high-quality experience. Bosnian players, passionate fans of slot machines, will play casino find a fortune, because these games are the main titles on offer. BetSoft, endorphin, Ezugi, Microgaming, SoftSwiss and Amatic have a reputation of providing some of the best and most common feature slots. I'm registered here a month ago and I am pleased to offer this casino.

His collection includes games with jackpots, those with classic three reel, but also play a five reel. Selection of table games live is equally impressive, and there you can find blackjack and roulette popular versions, such as automatic French roulette with La Partage. This game has the lowest house edge of all roulette games, while fans of table games can enjoy the competition with real dealers. Playamo Casino has an excellent selection of video poker, and all of them can play in the regimes for fun or real money. Playamo Casino is perfect for active players who enjoy playing every day, because there are rich bonuses that you can win every day. Weekly promotions will freely out of chairs and all kinds of bonuses on deposit are there for those who regularly filled his wallet. These fantastic incentives rights thing that will make you soar into the sky while playing your favorite games with high stakes. Playamo Casino has all the popular methods to deposit and withdraw money, and offers flexible limits on the minimum and maximum deposits.

All transactions are free and the casino will not charge a fee regardless of the amount, and the waiting time is kept to a minimum. As the fastest ways of payment are still Skrill, Neteller, and there are Visa, MasterCard and bank transfers. This is one of the few online casinos that allow players to deposit and betting in Bitcoin currency. Interface customized players and a comprehensive FAQ section will make it easier for beginners navigate through the site and allow them to enjoy the games offered. In those rare moments when the customer support is necessary, you can get help quickly and politely by e-mail and phone. Play Casino also has an online form, in which players can enter your e-mail address, ask questions or make suggestions. For deposit'll probably use Neteller because there currently have a four-digit amount in the account.

Hello QueenofGames Thank you very much for your review! Yes, at Playamo we don't charge any fees. Have a nice weekend Playamo team

user avatar

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