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Playamo Casino - Delayed withdrawal Payment

RESOLVED

Complaint Info

Disputed casino

Playamo Casino

Amount

$ 1502.04

Age79 Victoria Message
Posted on July 23, 2021

Hello,


I am waiting on a $1502.04 withdrawal from Playamo Casino. Every time I try to withdraw, it either gets cancelled or accepted and then cancelled a few days later by the casino. I get emails claiming that I cancel the transactions which are false. They claim that I enter my bank details wrong which is incorrect. They ask me to insert my bank's address, but there is no place for it. I have used this casino for years and withdrawal is usually simple. My Vip Manager said I could withdraw via bitcoin but when I try that, it gets cancelled. This has gone on for weeks and I feel the casino wants me to give up fighting for my money and put it all back through.

I would like this resolved quickly. The casino isn't being very fair.


Please Help

Posted on July 23, 2021

Hello all,

We would like to confirm that the withdrawal in question was approved and the money is on its way to the player's bank.
We would like to apologize for the inconvenience that was caused by the payment provider.

Thank you for your patience.

Kind regards,
Playamo.

AskGamblers
Posted on July 27, 2021

Dear @Age79,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Age79 Victoria Message
Posted on July 27, 2021

The matter has be sorted out

AskGamblers
Posted on July 27, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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