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Playamo Casino - Run around in small withdrawal, shame

RESOLVED

Complaint Info

Disputed casino

Playamo Casino

Amount

$ 147

ttpei Canada
2 years ago

I’ve been fully verified on this casino for years, and probably should’ve closed my account when they became blacklisted. I requested a withdrawal almost 48 hours ago, and it’s been in a “Live Queue” since. My VIP says to keep waiting. I’ve requested to be paid out and close my account. And just keep getting told to keep waiting's. The withdrawal is super small to an ewallet. It’s unacceptable the inaction.

AskGamblers
2 years ago

Dear @ttpei,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

ttpei Canada
2 years ago

It’s small, $147, and it’s been 48 hours. It’s not about the money, it’s about their claims to pay in up to 12 hours and they advertise they have quick payouts. Customer service and my VIP have not escalated.

2 years ago

Hello all,

There are. no pending cashouts from the customer in question, last cashout was approved on 11/11
We are sorry to hear that you are willing to close the account and we are forced to fulfill your request.

Thank you all for your patience.

AskGamblers
2 years ago

Dear @ttpei,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.