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Playamo Casino - Casino Playamo not correct to customers

RESOLVED

Complaint Info

Disputed casino

Playamo Casino
Posted on August 20, 2022

Hello,

The mentioned casino does not have a responsible gaming section so I can block myself for an amount of time in order to stop losing. I asked their support to block my account but they keep offering me bonuses in order to just block it because I do not want to be tempted to play there anymore.

Please help if you can because there is no other way for me to fix this.

Thank you

Posted on August 22, 2022

Dear @CEZAR.TORESCU,

We want to confirm that your account is currently closed.
Also, we will review the communication between you and your VIP manager, and necessary actions will be taken in order to improve our customer care services.

We are sincerely sorry for the inconvenience.

Thank you.

AskGamblers
Posted on August 22, 2022

Dear @cezar.torescu,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on August 22, 2022

Hello,
I confirm the account is now disabled. They should respect the customers and add the self exclusion options or at least do this on first request not try to lure people back in with bonuses! Hope this was a lesson to them.
Thank you very much for the help

AskGamblers
Posted on August 22, 2022

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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