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Playamo Casino

Our Rating CasinoRank
6.4/10
CasinoRank
Player Rating 327 reviews
8.1/10
327 reviews
Complaint Response 109 complaints
2 days avg. 109 complaints
What we like
  • Totally instant-play
  • Available on both desktop and mobile
  • Very fast withdrawal processing times
  • Available in both fiat currency and bitcoin
  • Includes live dealer games from multiple platforms
  • 24/7 live chat and email support included
  • Proven fair by independent audits
What we don’t like
  • Somewhat limited range of table and virtual casino games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Playamo Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.playamo.com
Established
2016
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Russian, German, Finnish, French, Italian, Spanish, Japanese, Chinese, Hindi
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino

Playamo Casino is a desktop and mobile casino that aims to deliver high-quality games to players around the world. It supports bitcoin as well as US dollars and euros and boasts withdrawal times of less than 2 hours. Players here will find a variety of top-name games from NetEnt, MicrogamingBooming GamesAmatic Industries, Endophina, SoftSwiss, NextGen Gaming, Betsoft, and many more. The casino is also home to live dealer games from Evolution Gaming and Ezugi. Playamo Casino is available in English and an array of other world languages. The casino is licensed in Curacao.

Restricted Countries and Territories

The casino does not currently accept players from the UK, US, Israel, France, and Spain.

Mobile Gaming

Playamo Casino is available to players both at home and on the go. Those who want to have some fun on their mobile device can simply open up the website on their smartphone or tablet’s browser to get started. No app download is needed, and the mobile casino is integrated seamlessly with the original version.

Security and Fairness

Playamo Casino ensures that players are safe at all times with the implementation of SSL encryption. This technology is active on all pages across the website, ensuring that no one is able to read or decipher sensitive information sent to the casino for any purpose.

Playamo Casino uses games only from trusted vendors who have been audited multiple times. These audits show that the games are all powered by a genuine fair random number generator (RNG). As such, we are confident players will find a fair gaming experience here.

StallCation

Complaints

Read the complaints other players have left for Playamo Casino. Learn more about complaints.

Show all complaints
Playamo Casino - One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

I am so confused By all this I have done absolutely EVERYTHING to verify my identification and trying to now withdraw $2890 after they let me play through some.

I got that many identifications to prove it’s me & a successful withdrawal into bank and still security says there’s now an issue, not a big surprise they don’t want to give me the larger amount…. When I withdraw the smaller amount the day after and got that not a problem…

Now all these issues for no reason when I have got all my Identification even offered my birth certificate…

I am beyond disappointed and upset with all this.

staus Resolved
$3000
Playamo Casino - Assistance required: Withdrawal is being cancelled
Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie
staus Resolved
$3102.31
Playamo Casino - Casino took 10 days and 4 requests to apply my requested self exclusion

On April 13/21 I sent an email to Playamo Customer Support requesting that they close my account permanently as I was choosing to Self-Exclude myself from their website indefinitely.


According to their website, when you set a Self-Exclusion Limit your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active.

Under the terms and conditions it says that setting Self-exclusion lets us know that we need to take all measures to block your access to your account and make sure that you receive no promotional materials. You may also contact our support team at [email protected] and inform us about your decision to stop gambling at the Website for a certain period of time or forever. Self-exclusion means that you will be barred from play at all online casinos under the participating licence.


However this is not what happened to me. Instead of closing my account, Playamo Customer Support sent me back an email saying they were passing my message onto the dedicated team who would contact me.


On Apr 14/21, I received an email from Dana, my Playamo VIP Manager stating she received a message from player support, asking what can I do to help?


I replied to her on Apr 14/21, by forwarding my initial request to Player Support in regards to closing the account and self-excluding indefinitely to her email.


On Apr 16/21, Dana contacted me again to state that she had not heard back from me and she proceeded to offer me promotions and loyalty credits to continue playing on Playamo.com.


I emailed her back Apr 16/21 telling her everything I disliked about gambling on their site. Since I had already asked twice to be self excluded, I figured maybe telling her all my dislikes would get the job done. I was wrong. She just emailed me back on Apr 16/21 trying to convince me to play and even provided a cash bonus to my account to get me back playing.


I sent another email back a couple hours later on Apr 16/21 asking her to do as I requested and close my account and to honour my wishes to self-exclude from their site indefinitely.


I received the next email from Dana on Apr 19/21 stating that she respected my decision but asking me to ‘think one more time’. Then she went on to say what a smart player I am, how I am going to win big and offering me more no deposit cash bonuses, and bonus unofficial weekly cashback. Preying on all my weaknesses as a gambler. I finally said fine I would think about it to put the bonuses in my account.


Then Apr 22/21 I emailed Dana again. Only this time it was to request a refund for the $875 that I had been allowed to deposit into my account since making my first request to be self-excluded on Apr 13/21.


I told her that if my request for self-exclusion had been applied to my account as their policy states it should have immediately been, I would never have been able to deposit and lose another $875.


I received a message back from Dana Apr 22/21 stating she was sorry for my gambling problems, my account was now closed and she would pass my request for a refund on to administration. I would hear from them within 24hrs.


I received an email on Apr 23/21 stating that my account was closed and there would be no refund as it was closed as soon as I said I had a gambling addiction and they said nothing could be done as I did not contact them earlier.


I emailed back and forth with Player Support a few times stating I made earlier attempts and requests to have my account self-excluded... But for some reason they don’t seem to consider those as reason enough to immediately close the account even though that is exactly what their policy states.


I am not sure where to go from here. I can not provide a screen shot of the deposits to my Playamo account (but the casino should be able to provide that) as my account was closed while I was trying to do that.


I have included screen shots of the emails to verify what I am stating. I just want them to reimburse the $875 I was able to spend after they did not immediately disable my account after requesting self-exclusion.

staus Resolved
$875

Complaint Statistics

Resolved 98
Avg. Amount $ 2,246
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
8.1/10 327 reviews

Top reviews from our players

Mostly, hassle free gaming and withdrawals, but cross your fingers you don't have an issue or it will be painful!

Been playing at Playamo for over a year, they used to have a good range of games, but now some big providers such as No Limit and Thunderkick are blocked.

Interface is out dated but does the job.

Lucky to have a good VIP manager, that was until my bonuses were apparently more than my losses (not my withdrawals, still down thousands) then they don't do anything for you.

Words can't describe how awful the support team can be, rude, slow, not understanding your issue, lying, false information, no follow up, they don't give a rats about the players whatsoever.

Bonuses have come downhill big time, basically worthless these days.

Even bank xfer withdrawals now have issues and there's limited options otherwise.

Find a non Dama/Diva casino to play at, especially if Australian.

Hi tokentipsy, We appreciate your feedback and are sorry to hear about the difficulties you’ve experienced. We strive to provide a hassle-free gaming experience, and it's concerning to hear that you’ve faced issues with our support and game selection. We understand that your experience with our VIP management and support team has not met your expectations. Please reach out directly to our support team with your concerns so we can address these issues and improve your experience. Thank you for bringing this to our attention. We value your feedback and hope to resolve these matters to your satisfaction. Best regards, The Playamo Team

user avatar

There's many things I like with playamo casino. The awesome range of games to choose from which are fast loading and enjoyable to play , everyday promotions. Tournaments and my favourite slot of the week as well as 6000 free spin lottery that your entered into automatically after deposits. So many chances to win. Love it

Vip service ain't the greatest I've had, the managers themselves are amazing, kind, caring and genuinely pretty good when it comes to VIP loyalty but sadly there's always a waiting time before emails are replied back with what's on offer.
Live chat only give no deposit free spins mainly on the same game every time with sane amount of spins no matter how large your deposit. Would be 10/10 if these things were much better

Hi KyzaM8080, Thank you for sharing your positive experience with our game selection, promotions, and the free spin lottery! We’re glad to hear that you enjoy playing with us and appreciate the opportunities we provide to win. We’re sorry to hear that the VIP service has not been up to your expectations regarding response times. We are always looking for ways to improve and will take your feedback into account to enhance our VIP support. Thank you for your loyalty and for bringing this to our attention. Best regards, The Playamo Team

user avatar

I love this casino. As a avid and very regular user of online casinos I find that they pay out way more than real life casinos. My go to is now Playamo. After losing a substantial amount of money on other casinos Playamo has seemed to keep me entertained while at the same time giving me decent wins. Their weekly promotions and originally welcome bonuses are nothing to be forgotten about to.

My 1 year of playing on multiple sites (I won't mention) and becoming VIP on all of them, I've struggled to withdraw from any. And nearly all have a reverse withdrawal option which stays there for days and as we all know that's not ideal for a regular gambler. I haven't had one single problem with Playamo regarding verification and withdrawing - which I have found quite challenging on other sites. My first successful withdrawal was actually Playamo after a few hundred thousand were lost to other casinos. And I still continue to withdraw to this day.

Once verification is done, and you make an withdrawal it becomes locked and pending almost instantly- which is good in my case as I won't be able to reverse it and lose it all. It then usually takes 2 days for it to hit my account internationally (wow) Not one issue so far. Now I wanted to say other casinos might have a more variety of games or better 'promotions' but I will from now on only stay with Playamo solely because of my wonderful VIP Manager Elly. I've put more money into other casinos and not once have any of my VIP managers or their online chat been sympathetic at all and usually takes 1 week for a reply on an email. In one case it was 2 weeks cough*rocket*. She has made my playing experience amazing, win or lose ill always choose Playamo from the 100s of online casinos out there.

I highly recommend this site and when I'm on a losing streak (for example the last two weeks have not been the kindest to me - my own doing haha) Elly will literally email me straight way and makes sure that I am ok and offer bonuses when I haven't even asked. I'm sorry for rambling about my VIP manager, but out of about the 7 other managers I've had over my year of online gambling she can actually sympathize with you and if you've had a loss or a losing streak and then in comes in email from her. I couldn't ask for a better playing experience.

Take it from me; if your going to play online whether it's slots or table games (btw they also now have live table games with amazing dealers and its always a good laugh and fun night) go to Playamo and sign up. Work your way up so you can get yourself a VIP manager and hope that it's Elly haha. I'm sure they only hire the best managers but I can't speak on what I don't know. I just want to say one amazing lovely VIP manager can change your whole playing experience. I rate Playamo a 10 - fast withdrawals, instant deposits (all options available including neosurf and crypto) and a VIP manager that will answer any questions you have, sympathize over your losses offer bonuses (for example after showing Elly what my other VIP managers from other sites have said to me she then offered a very generous cashback and low wager each and every week) she is available literally 24/7 even on her days off, emails, texts, WhatsApp you name it. Playamo - 10 . VIP Manager Elly - 11. Couldn't ask for a better way to play.

Nothing bad to say at all. Some game providers may be restricted in your region (but so are most casinos) and the new interactive table games can get laggy. However since it is new on the site I'm sure this will be resolved quickly!! I wouldn't write anything in here if I didn't have to:)

Hi Aaronham14, Thank you so much for your detailed and enthusiastic review! Thank you for recommending Playamo and for being such a loyal player. We look forward to continuing to provide you with an exceptional gaming experience! Best regards, The Playamo Team

user avatar

Yes yes yes, good casino with a lot of game and u can choose currency, is not bad, process of withdrawal is good and u can have a lot of choice for deposit.

Well, I register and validate my account, play and deposit many time, when the time is come to ask for a nice withdraw, is not possible because I am not authorized to play n this casino due to my region, well they don't have problem with the deposit only with withdraw.

Hi clemcopp, Thank you for your feedback. We’re glad to hear that you enjoyed the variety of games and the ease of deposit and withdrawal processes. We’re sorry to hear about the issues you faced with withdrawals due to regional restrictions. We strive to be transparent about such limitations, and we understand how frustrating this situation can be. Your feedback will help us improve our communication regarding regional restrictions. We appreciate your patience and hope to provide a better experience in the future. Best regards, The Playamo Team

user avatar

Hey, everybody..
Playamo casino and my experience.
I have many years of experience playing various online casinos. I deliberately choose all of them with Curacao licenses... I have a good experience with them, especially with the speed at which money is credited to my bank account...
So I'm going to compare PLAYAMO to others where I had a chance to play... Gunsbet casino, Golden Star Casino, Joo casino, I've been in everyone for about a year.
I don't understand how Gunsbet and Golden Star can have higher ratings, because Playamo is far ahead of them in every way... Bonus offer, communication, troubleshooting, speed withdrawals, VIP system. In all these casinos I as advanced play had assigned VIP Manager... And believe me, it's a huge difference. I have an ALEXA manager in Playamo... He's the first manager I trust!!!
I really rate Playamo among the TOP online casino with a Curacao license!!
My Manager is willing to help me 24/7
I get a lot of bonuses, he's the first manager who wants me really well... It's not about pulling my nose, making a deposit for the deposit, and again just deposits...
I feel like we've formed a kind of online relationship and I really believe in him doing everything he can .. So the VIP system and VIP manager are on an INCOMPARABLE LEVEL with the aforementioned casinos..
If I went into detail, why Playamo is the best Casino from these 4 casinos. So I'll say it's speed withdrawals and especially VIP service.
Definitely PLAYAMO CASINO is the best casino in every way.

Too bad there is no possibility to do withrawal on my paysafecard.. This option worked and stopped being available about a month ago..
After my experience in other casinos, I really have nothing more to blame playamo casino..

Hi Matthew88, Thank you for your incredible review and high rating! We’re thrilled to hear that you’ve had such a positive experience with Playamo and that our VIP service, particularly with Alexa, has made a significant difference for you. We appreciate your detailed comparison and are delighted that you find our bonus offers, communication, and withdrawal speed to be top-notch. Your feedback is invaluable in helping us maintain and improve our standards. If you have any other comments or need further assistance, please don’t hesitate to reach out. We look forward to continuing to provide you with an excellent experience! Best regards, The Playamo Team

user avatar

Games run well and provide enough variety of games for a pokies experience. But the fun is gone once you find out withdrawing wins or money is a issue.

When attempting to withdraw your money they make it incredibly difficult/impossible to complete verification process. Personal opinion is it's a con site.

Hi Aussie313, We’re sorry to hear about the difficulties you faced with the verification process and withdrawals. We aim to make the process as smooth and efficient as possible, and it’s concerning to hear that your experience did not reflect that. Your feedback is important. If you have any specific details or need further assistance, please contact our support team directly so we can resolve this matter promptly. Best regards, The Playamo Team

user avatar

I don't understand low rating from the others.
It is probably the best foreign online casino I have played in - I can deposit/play/withdraw in my currency with no fees.
Verification took few hours and withdrawal to my credit card are approved in few hours too and on my bank account in 2 days.
Friendly, fast and helpful operator(s) on live chat.
Other casinos should learn from this one - the most important for me is how fast they approve withdrawals .. compared to other casinos, it is unbelievable.

Few my favorite games are restricted in my country - probably not a fault of the casino.
You have to wager your deposit 3x before withdrawal.
On the blacklist of Ministry of Finance due to missing of the license here - but NO foreign casino has it!

Hi fufighter77, Thank you for your thoughtful review and high rating! We appreciate your understanding regarding the restrictions on certain games and the wagering requirements. We’re continually working to improve and provide the best service possible, and your feedback is invaluable in helping us do so. If you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to continuing to provide you with a great gaming experience! Best regards, The Playamo Team

user avatar

Nothing in particular that I really like as compared to other online casino they are certainly not the best casino I have been to, very poor customer service there

Based on my experiences, made multiple deposits attempt, some of them took over 2 days in order to appear in my account, and I need to continually chasing it up. Furthermore. When I played one of the real live games, the system actually did not credit in my winnings. Very annoyed as contacted them for investigation, they keep on saying it is “providers fault” not theirs

Hi almond123, We’re sorry to hear about your recent experience and the issues you faced with deposits and live game credits. Your feedback is important to us, and we will investigate these issues to improve our processes and customer support. If you’re still experiencing any difficulties or need immediate assistance, please reach out to our support team directly so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future. Best regards, The Playamo Team

user avatar

Long time member.

A wonderful trustworthy casino that strives to improve all the time. Nice game selection and super quick cash outs. Decent rewards program with personal VIP service.

My VIP manager Elly is amazing. She will go above and beyond to resolve player concerns in a speedy fashion. Lucky to have her in my corner!

If you’re looking for a solid casino, Playamo is a safe bet 👍🏼

Hi 1morebet, Thank you for your fantastic review! We’re delighted to hear that you’ve had a positive experience with our game selection, quick cash outs, and rewards program. Your continued support and kind words mean a lot to us. If you have any suggestions or need assistance, please feel free to reach out. We’re always here to help and eager to keep improving. Thanks again for being a valued member! Best regards, The Playamo Team

user avatar

Easy to navigate casino , regularly released new games, fair and reasonable play time. I play here daily, mainly due to the ongoing Vip support I receive if needed. Don't seem to ever have a problem , and If there is , vip manager ALWAYS resolves. As a long time player here this is my preferred casino. Some of my biggest wins have been at playamo.

More withdrawal options maybe some different ewallets, or more bank transfer options. An equivalent to paypal spefically for gambling would be great. But im not familiar with this space.

Hi Steve, Thank you so much for your positive review! If you have any other suggestions or need assistance, please don’t hesitate to reach out. We look forward to continuing to provide you with excellent service! Best regards, The Playamo Team

user avatar

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