Pirateplay Casino

There is actually not much I like about this casino. If I must say one thing, I like their name - as it's clearly based on thepiratebay.

This must be the worst crypto casino I have played at so far. Basically no loyalty program. Wagering requirements to get a "loot box" is ridiculous, and when you first get one after wagering thousands of dollars, it's 10 free spins worth 10 cents each. Almost impossible to reach their customer support. They also have wagering requirements on your deposits, even though you have no bonus active. also, they have a lot of bugs on their site. It seems pretty much unfinished.

Pirateplay Casino

February 17, 2023

Hi @inviz

I am sorry to see that you feel unsatisfied with our loyalty program and the availability of our customer support. We want our customers to feel satisfied, so I will try to clarify this.
Lootboxes are rewarded randomly and are not tied to the VIP program wagering requirements. By reaching one of the wagers required VIP levels, you are guaranteed a minimum of 1 lootbox, and for each level, the chances to receive more frequent lootboxes whilst playing, as well as the potential value of what they contain, increases.

Not all loyalty rewards are added during a game session either; several campaigns reward loyalty both weekly & monthly, of which some are not communicated beforehand.

Some lootboxes will contain lower-value reward, some a lot higher. If you don't like a specific reward, don't claim it, and our algorithm will ensure you receive more at pirateplay than the average casino in the end.

On top of that, all our free spins, cash drops & lootbox rewards are free from wagering requirements.

We are grateful and concerned to hear about your first impressions; rest assured, your feedback helps us improve the program as we advance.

Regarding our LiveChat, which is open 24/7, we usually respond within seconds. It is 100% covered by real agents; therefore, there is a slight chance that we will miss a chat, although this is highly unusual. If that happened to you, we are sincerely apologize for that.

We strive to keep our players happy by always being available and solving potential issues as quickly as possible.

Regards,
The Pirateplay Team

Not much, fast withdraws if you manage to win, I've had 1 withdraw but deposited many Many many times over the months. Not even a big variety of games really. However I tried many times to make it my main casino I play at, but that's impossible trust me.

There is a lot I dislike, firstly live chat they literally have no idea what they're doing, no people skills at all, the best you will get from live chat is a copy and pasted message. And if you asks to speak to a manager or someone else there is no chance at all, there is nothing for loyal players like at all not one single thing, they have some loot box thing but you literally could lose $2000 and they will give you 5 freespins at 10 cents a spin from the loot box, sometimes I'm sure I'm not getting across to them when I try to reach out because the replies are so ridiculous that they could not be serious, but apparently that's the way they are, every now and then when I have lost quite a bit I would ask for like a cash bonus or something and not once have gotten a response, it's literally the same copy and paste every single time.
One time however I got lucky and was emailed by someone higher up than the fools in live chat, I can't remember her name but she was very very helpful and polite. However since then I have not been able to contact her and live chat won't pass me onto her. I'm guessing she got fired for helping a customer.

So to sum up if you bet a lot or often don't play here.
If you would like a bit of a bonus every now and again don't play here.
I'd you want to be treated like a person when contacting support don't play here,.
If you would like a deposit match or something there is none, like not ever after the welcome bonus there's no deposit matches on weekends or anything.
Also half the time live chat is not even online, maybe more than half the time actually lol. So just find a better casino because I've never received any customer support or even a bonus and I been playing here for months

Pirateplay Casino

September 28, 2022

Hi Harkin91,

We are very sorry to hear about the customer service experience you have received during your time with us.

At our product, we have several loyalty perks and they increase as you play. The lootbox rewards have a randomized element, which means some will include lower and some higher rewards such as our Jackpots.

As everything is random, you might have been more unlucky, in these scenarios our loyalty program automatically adjusts you with higher rewards over time and therefore we normally do not provide goodwill bonuses on top of this, except in special circumstances.

We are always working to improve our programs, and we do appreciate your feedback on the deposit bonuses.
If it has not been mentioned at an earlier stage, you can always choose to replace your lootboxes with a fixed weekly cashback instead, which increases in value the higher level your reach. This cashback does not have any wagering or cap on how much you would receive per week.

In conclusion, we hear you and take your feedback very seriously. You can rest assured that we will look into the service you have been provided, and the feedback on our bonus system to check if we can implement some more variations.

Last but not least! Log in to your account, and you might find something a little extra waiting for you in there.

Sincerely,
Pirateplay Team.

I came across Pirateplay casino a few weeks ago. I was looking for a new casino to join and noticed their name. After a bit of investigation, I saw that they;re a part of the Dama NV group so I was very interested in trying them out. The casino lobby looked quite elegant and posh- it was all in dark colors and I think they're going with a VIP/ exclusive look with this brand.

I noticed that the casino offers games from Netent, Play'n Go, Nolimit City and other providers, so I signed up and made a deposit of 30 euros. I did consider claiming their welcome bonus offer but decided not to. For your first deposit you get a 100% match bonus and also 2 loot boxes- these boxes are special perks where you can get different prizes. I've seen a few casinos having such loot boxes but never really explored them much. Regardless, the bonus couldn't be claimed with Skrill ewallet and also had a wagering of 25x deposit + bonus which was a big high for my liking.

After I made my deposit, I decided to play the Rise of Olympus slot, which is one of my favorite games. I was playing the game with minimum bets for quite some time. The game definitely was in a good mood as I was getting multiple free spins features and even had a 400x bet win from one of them. Lately I've had some losses so once my balance eventually reached 150eur I decided to withdraw my winnings. I uploaded my verification documents and they were approved the next morning. I requested my withdrawal and got it to my Skrill account later the same day.

Overall I had a very nice time at Pirateplay casino- I liked their lobby look, their promotions and loot boxes seem quite interesting. Also their game selection is great and I had a smooth withdrawal. Based on my experience so far, I'll definitely come back!

Pirateplay Casino

September 1, 2022

Hello!

Many thanks for the kind words, we are really happy to see that you are enjoying your time with us!

Our bonus system is something that we have worked a lot with, and the best of all is that anything you find in a lootbox is completely wagering-free!

The game collection on our site is something that we are also really proud of, we have unique filtering and categorizations functions that it is hard to find nowadays.

Have an amazing day.

Best regards,
Team Pirateplay

Love this site, I think it just might be my luckiest casino. So far I've made 3 deposits totalling $1200, and made withdrawals of $17,000. There is a good selection of slots to play, although many providers are not available in my region. I like the loot box system where your rewards are given to you without any wagering or other limitations, you can withdraw immediately if you so choose to. Support is very helpful... there was a problem with the website that impacted their withdrawal via bank transfer page, but they escalated it to their developer and it was solved quickly. Wide array of deposit and withdrawal mechanisms are available... just note that you will need to use the same method to withdraw as you made the deposit.

Withdrawals are capped at 7500 Euro a fortnight, and 15000 euro a month, so that might annoy highrollers. Because of the Loot box system, instead of a traditional tiered VIP scale, there doesn't appear to be a way to level up to higher withdrawal limits. It's a new Casino so not sure if that is in the works or not.

Pirateplay Casino

June 8, 2022

Hi there!

Thank you very much for your review and kind words.

We're happy to hear you've been lucky!

We are very excited to announce, that we will soon publish our new Loyalty program. This also allows high rollers to withdraw more than 7,500/15,000. Players will be able to Level Up, and enjoy many benefits such as extra Lootboxes, higher limits, and a lot more. It is very close, so stay tuned!

We wish you an amazing week!

Best regards,
Team Pirateplay

Very cool site, love the loot boxes. Good casino if you want to play with crypto/bitcoin. I deposited once with VISA as well, just like CASINOLOVER717 did above, and also withdrew with bank transfer, but that's standard no? I've never seen a casino that withdraws on visa.

So far so good, have only withdrawn once which went smooth, but we'll see later on. Only thing I can think of so far is that they don't have Novomatic games, which would be super.

Pirateplay Casino

June 8, 2022

Hi Maria!

Thank you very much for your review.

Novomatic is definitely one of our all-time favorites as well – hopefully we can add it at some point as well.

Over 100 Game Studios so far, but soon there should be many more!

We are wishing you a great week and summer!


Best regards,
Team Pirateplay

The layout of the site is very cool and the main casino games are on the site. Interesting Loot Box loyalty scheme although it gives low valued spins only.

The payment methods are not properly configured, I made a deposit via VISA but I cannot withdraw from it, I should use a bank transfer. Only 1 welcome bonus nothing else, poor promotions offer. Support is not very helpful.

Pirateplay Casino

June 8, 2022

Hi there!

Thank you very much for your review.

We are very sorry about the issues with the payments. We are working hard to make everything work as smoothly as possible. The bigger issues should be resolved!

Happy to hear you enjoyed our Lootboxes. What you find in the Lootbox depends on activity and a bit of luck. The spin value goes all the way up to $100, although that is a rare high value Loot. There are also Cash prizes, and more will be added in the coming days.

I hope we'll see you again! We are wishing you a great week ahead!

Ps. Feel free to send us a message through Chat or E-Mail with regards to this and I'll see if there's something we can do to make it right!


Best regards,
Team Pirateplay