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Pelaa Casino

7.07
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Average Complaint Response Time: 2 days
Players from your country not accepted
Average Complaint Response Time: 2 days

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Pelaa Casino Review

  • Holds UKGC license
  • Numerous software providers
  • SSL encryption
  • Mobile-friendly
  • Multiple country restrictions
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General info & Latest Promos
Website https://www.pelaa.com
Established 2018
Owner Genesis Global Limited
Casino Promotion Pelaa Casino: 100% up to £100 + 150 Bonus Spins

Pelaa Casino is an online casino that has been designed to fit all types of players. The casino features a wide array of online slots, table games and video poker games, powered by the software leaders like NetEntMicrogaming and Play’n GO. The website is available in English, Swedish and Finnish, and so is their customer support team. Pelaa Casino is licensed and regulated by the United Kingdom Gambling Commission (UKGC), the Malta Gaming Authority (MGA) and the Swedish Gambling Authority. 

Restricted Countries and Territories

There are several legal restrictions when it comes to opening an account at Pelaa Casino. Namely, prohibited jurisdictions include the United States of America, France, Spain, Denmark, Hungary, Iran, Israel, Portugal, Romania, Turkey, Belgium, Australia, Slovenia, and Greece, as well as other jurisdictions in which Pelaa Casino does not operate.

Virtual Games

Players at Pelaa Casino can enjoy a plethora of video slots that run on the leading software platforms like NetEnt, MicrogamingYggdrasil Gaming and Play’n GO, to name a few. Also, the casino has a search engine to help players locate their favourite games. The most popular online slots include titles like Starburst Slot, Book of Dead Slot, and Vikings Go Berzerk Slot. As for the progressive slots, players can spin the reels of Mega Moolah Slot and Holmes and the Stolen Stones Slot, alongside other releases.

Those who prefer betting at table games can enjoy their favourites here too. These include variants of blackjack and roulette as well as poker games. Players can pick from alternatives like Classic Blackjack Gold, Baccarat Gold, English Roulette, and so on. 

Furthermore, there are plenty of video poker games to pick from. In particular, players who like to bet with cards might want to try the games like Poker Pursuit and Casino Stud Poker.  

Live Casino

Anyone who loves live casino environment can try their luck in live blackjack, live baccarat and live roulette.

Mobile Gaming

Players can also log in and access their favourite games by using their mobile, smartphone and tablet devices. All players have to do is log in through a compatible mobile browser and they will have access to a large catalogue of games.

Support

In case players face any kind of issues, they are welcome to contact the friendly and knowledgeable customer support team at Pelaa Casino. The support can be reached via email and live chat, available from 9 AM to 1 AM GMT.

Security and Fairness

All players’ personal data shall be kept confidential and stored in a manner that ensures appropriate security. In other words, players’ winnings and cash-outs are kept strictly confidential, in secure operating environments. Pelaa Casino does not provide winnings information to any third party unless such information is required to be disclosed by law, regulation or a similar governmental authority.

The casino uses a random number generator, so all the games will result in fair and random outcomes.

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Casino details
More Casino Details More details
  • Website

    https://www.pelaa.com
  • Software

    Microgaming, NetEnt, Evolution Gaming, Nyx Interactive, Play'n GO, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Big Time Gaming, Gamomat, Elk Studios, Just For The Win, Lightning Box, NextGen Gaming, Oryx Gaming, Skywind Group, Pragmatic Play
  • Deposit Methods

    Visa, MasterCard, Maestro, Boku, Paysafe Card, Skrill, Neteller, EcoPayz, Trustly, Entropay
  • Withdrawal Methods

    Visa, MasterCard, Skrill, Neteller, EcoPayz, Trustly, Entropay, Bank Wire Transfer
  • Withdrawal Times

    EWallets: 0-1 hours

    Card Payments: 1-5 days

    Bank Transfers: 3-5 days

    Cheques: Not offered

    Pending Time: 24-72 hours

  • Withdrawal Limit

    USD 5,500 per week, USD 22,000 per month
  • Affiliate Program

    Genesis Affiliate
  • Restricted Countries

    • Afghanistan
    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Belgium
    • China
    • Cuba
    • Denmark
    • Estonia
    • France
    • Germany [15]
      • Baden-Württemberg
      • Bayern
      • Berlin
      • Brandenburg
      • Bremen
      • Hamburg
      • Hessen
      • Mecklenburg-Vorpommern
      • Niedersachsen
      • Nordrhein-Westfalen
      • Rheinland-Pfalz
      • Saarland
      • Sachsen
      • Sachsen-Anhalt
      • Thüringen
    • Greece
    • Hong Kong
    • Hungary
    • Iran
    • Israel
    • Italy
    • Metropolitan France
    • North Korea
    • Portugal
    • Puerto Rico
    • Romania
    • Russia
    • Slovakia
    • Slovenia
    • South Korea
    • Spain
    • Switzerland
    • Syria
    • Turkey
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

    Instant Play, Mobile
  • Manual Flushing

    No
  • RTP

    Not stated
  • Currencies

    Euros, Swedish kronor, British pounds sterling, Bulgarian leva, Bahraini dinars, Canadian dollars, Chinese yuan, Denmark kroner, Georgian laris, Kuwaiti dinars, Mexican pesos, New Zealand dollars, Nigerian nairas, Norwegian kroner, Peruvian nuevos soles, Polish zlotys, Qatari rials, Romanian lei, Russian rubles, Saudi riyals, South African Rand, Turkish Lira, UAE dirhams, US dollars, Venezuelan bolívars
  • Languages

    English, Finnish, Swedish, German, Norwegian
  • Licences

    Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission
  • Company

    Genesis Global Limited
  • Established

    2018
  • Live Chat

    Yes
  • Contact

    Support Email: [email protected]

    Support ( UK) Telephone: 08000294558

    Support Telephone: 00356 27782825

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Pelaa Casino Reviews by Players

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Caramelqueen 8 reviews
Netherlands
Reviewed on September 23, 2021

LIKED

I am pleasant surprised how this casino made me feel.
I am a new player and yesterday I had very much luck! I had 2 withdrawals in one day. Neil the account manager needed two documents for the withdrawal and like a hour later both withdrawals were fast in my bank account and he gave me a what’s app message that that my verification and documents were approved. The made me feel like I was important as a customer!

Furthermore I like the layout of the casino the blue color. Nothing bad to say about my first experience with Pelaa casino !!🍀👍🏽

DISLIKED

Nothing negative to say maybe the small fee you pay for the withdrawal but they all made that good for the personal attention you get as a customer. Nice work and thank you Neil .😉
PELAA CASINO REPLIED ON OCTOBER 1, 2021
Hi CARAMELQUEEN,

Thank you for taking the time to review us.

We are happy to see that you have had a nice experience with us 😊!

Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.

We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.

Regards,

Pelaa Team
Fiekie247 993 reviews
South Africa
Message
Reviewed on September 22, 2021

LIKED

The Genesis Group of casinos was one of the first casinos I discovered when I started gambling online. I think Casino Cruise was the first and to think many many years back online gambling was great, but a lot of things were not that advanced yet. I mean many casinos paid very slowly and took long with verification.

Anyways, I am a member at many of their casinos and always get weekly offers or when they promote another casino that was new to the group or one where I don't have an account yet and, in this instance, Pelaa casino.

I stopped playing here because E-wallet deposits cannot claim the welcome offer, but lately, I see they integrated with our local banks, which means I can now claim bonuses with bank transfers in my currency.

Pelaa has a welcome offer of a 100% bonus plus 150 free spins on Gonzo's Quest. Besides the bank transfer, they have a variety of deposit methods like Neteller, Skrill, and maybe more for other casinos as I think they Geo the options according to where the customer is.

Live support is there, but I have not needed to interact with them, so I cannot really say how the experience is with them.

There are many slots to choose from popular providers like Play'n Go, Relax Gaming, Push Gaming, Big Time Gaming, and many more. They have a small live casino section as well, but you can only wager real funds on those games.

I see they advertise on their website they have quick withdrawals, but how quick is that really, I mean I withdrew at other casinos within their group and nothing was paid within 24 hours, even though I was verified, so is 24 – 48 hours really that quick?

When a casino tells me they have quick, fast or instant withdrawals, then I would like to receive my money within 5 minutes up to 1 hour…

Right now I am playing with my welcome bonus and hope to test their withdrawals soon.
PELAA CASINO REPLIED ON OCTOBER 1, 2021
Hi FIEKIE247,

Thank you so much for taking the time to review us.

We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!

In the meanwhile, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!

Regards,

Pelaa Team
Holmax11 4 reviews
Reviewed on June 4, 2021

LIKED

The games are awesome I always win in this casino. Favourite all time winning slot is Temple Tumble so big ups to relax gaming. Friendly live chat and I actually have an account manager.

DISLIKED

All was great after numerous little withdrawals but then I won a couple of big wins and all the stalling started!! These casinos are want to take their time verifying you then they start there 72 hours to process a withdrawal and if your withdrawal is still there they will even reverse it back to ur casino account and say ur payment method failed to try a different withdrawal option just so ur 72 hours start all over again. Constantly trying to make excuses so you can go and cancel your pending withdrawal and hope you lose it all!!! Just don’t do it and ride it out eventually they end up paying out but it’s a definite waiting game
PELAA CASINO REPLIED ON AUGUST 18, 2021
Hi HOLMAX11,

Thank you for contacting us, and we are sorry to hear that you experienced delays with your withdrawal request.

Understanding your frustration, please let us point out that as a regulated casino we are obliged to carry out all the necessary security checks on our players and their requests. Unfortunately, this can sometimes take a bit longer than anticipated, especially in times of high level of player contacts, and we would like to apologize for any inconvenience this has caused.

Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.

Kind Regards,

Pelaa Team

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