Pelaa Casino is a brand operated under the Genesis Affiliate program, a program that has been blacklisted due to the usage of unethical business practices in its relationship with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.
Pelaa Casino
- Holds UKGC license
- Numerous software providers
- SSL encryption
- Mobile-friendly
- Multiple country restrictions
Pelaa Casino is an online casino that has been designed to fit all types of players. The casino features a wide array of online slots, table games and video poker games, powered by the software leaders like NetEnt, Microgaming and Play’n GO. The website is available in English, Swedish and Finnish, and so is their customer support team. Pelaa Casino is licensed and regulated by the United Kingdom Gambling Commission (UKGC), the Malta Gaming Authority (MGA) and the Swedish Gambling Authority.
Restricted Countries and Territories
There are several legal restrictions when it comes to opening an account at Pelaa Casino. Namely, prohibited jurisdictions include the United States of America, France, Spain, Denmark, Hungary, Iran, Israel, Portugal, Romania, Turkey, Belgium, Australia, Slovenia, and Greece, as well as other jurisdictions in which Pelaa Casino does not operate.
Virtual Games
Players at Pelaa Casino can enjoy a plethora of video slots that run on the leading software platforms like NetEnt, Microgaming, Yggdrasil Gaming and Play’n GO, to name a few. Also, the casino has a search engine to help players locate their favourite games. The most popular online slots include titles like Starburst Slot, Book of Dead Slot, and Vikings Go Berzerk Slot. As for the progressive slots, players can spin the reels of Mega Moolah Slot and Holmes and the Stolen Stones Slot, alongside other releases.
Those who prefer betting at table games can enjoy their favourites here too. These include variants of blackjack and roulette as well as poker games. Players can pick from alternatives like Classic Blackjack Gold, Baccarat Gold, English Roulette, and so on.
Furthermore, there are plenty of video poker games to pick from. In particular, players who like to bet with cards might want to try the games like Poker Pursuit and Casino Stud Poker.
Live Casino
Anyone who loves live casino environment can try their luck in live blackjack, live baccarat and live roulette.
Mobile Gaming
Players can also log in and access their favourite games by using their mobile, smartphone and tablet devices. All players have to do is log in through a compatible mobile browser and they will have access to a large catalogue of games.
Support
In case players face any kind of issues, they are welcome to contact the friendly and knowledgeable customer support team at Pelaa Casino. The support can be reached via email and live chat, available from 9 AM to 1 AM GMT.
Security and Fairness
All players’ personal data shall be kept confidential and stored in a manner that ensures appropriate security. In other words, players’ winnings and cash-outs are kept strictly confidential, in secure operating environments. Pelaa Casino does not provide winnings information to any third party unless such information is required to be disclosed by law, regulation or a similar governmental authority.
The casino uses a random number generator, so all the games will result in fair and random outcomes.
Recommended by experts
Player Reviews
I am pleasant surprised how this casino made me feel.
I am a new player and yesterday I had very much luck! I had 2 withdrawals in one day. Neil the account manager needed two documents for the withdrawal and like a hour later both withdrawals were fast in my bank account and he gave me a what’s app message that that my verification and documents were approved. The made me feel like I was important as a customer!
Furthermore I like the layout of the casino the blue color. Nothing bad to say about my first experience with Pelaa casino !!🍀👍🏽
Nothing negative to say maybe the small fee you pay for the withdrawal but they all made that good for the personal attention you get as a customer. Nice work and thank you Neil .😉
Hi CARAMELQUEEN,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Pelaa Team
The Genesis Group of casinos was one of the first casinos I discovered when I started gambling online. I think Casino Cruise was the first and to think many many years back online gambling was great, but a lot of things were not that advanced yet. I mean many casinos paid very slowly and took long with verification.
Anyways, I am a member at many of their casinos and always get weekly offers or when they promote another casino that was new to the group or one where I don't have an account yet and, in this instance, Pelaa casino.
I stopped playing here because E-wallet deposits cannot claim the welcome offer, but lately, I see they integrated with our local banks, which means I can now claim bonuses with bank transfers in my currency.
Pelaa has a welcome offer of a 100% bonus plus 150 free spins on Gonzo's Quest. Besides the bank transfer, they have a variety of deposit methods like Neteller, Skrill, and maybe more for other casinos as I think they Geo the options according to where the customer is.
Live support is there, but I have not needed to interact with them, so I cannot really say how the experience is with them.
There are many slots to choose from popular providers like Play'n Go, Relax Gaming, Push Gaming, Big Time Gaming, and many more. They have a small live casino section as well, but you can only wager real funds on those games.
I see they advertise on their website they have quick withdrawals, but how quick is that really, I mean I withdrew at other casinos within their group and nothing was paid within 24 hours, even though I was verified, so is 24 – 48 hours really that quick?
When a casino tells me they have quick, fast or instant withdrawals, then I would like to receive my money within 5 minutes up to 1 hour…
Right now I am playing with my welcome bonus and hope to test their withdrawals soon.
Hi FIEKIE247,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meanwhile, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Pelaa Team
The games are awesome I always win in this casino. Favourite all time winning slot is Temple Tumble so big ups to relax gaming. Friendly live chat and I actually have an account manager.
All was great after numerous little withdrawals but then I won a couple of big wins and all the stalling started!! These casinos are want to take their time verifying you then they start there 72 hours to process a withdrawal and if your withdrawal is still there they will even reverse it back to ur casino account and say ur payment method failed to try a different withdrawal option just so ur 72 hours start all over again. Constantly trying to make excuses so you can go and cancel your pending withdrawal and hope you lose it all!!! Just don’t do it and ride it out eventually they end up paying out but it’s a definite waiting game
Hi HOLMAX11,
Thank you for contacting us, and we are sorry to hear that you experienced delays with your withdrawal request.
Understanding your frustration, please let us point out that as a regulated casino we are obliged to carry out all the necessary security checks on our players and their requests. Unfortunately, this can sometimes take a bit longer than anticipated, especially in times of high level of player contacts, and we would like to apologize for any inconvenience this has caused.
Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Kind Regards,
Pelaa Team
Nice selection of slots and good looking site to navigate. Easy and fast deposit. I played many slots with no problems and got lucky. Can't say anymore positive.
What kind of a online casino don't have support?? I have try to withdraw my winning but got error message. Yes there IS a chat but you need to talk with bot... There is phone number where to call but no answer. E-mail IS useless because no answer ether. ComeOn!
Hello TONTO82,
hope you are well.
we are sorry to see your review and your experience, but we confirm that our Customer support department is always there to assist our players and give them a solution to their problems.
We reviewed your account and we can see that we replied to your request and we are still waiting for an answer from your side.
If you are still having this issue, please do not hesitate to contact us and we would be more than happy to assist you further.
Regards,
Pelaa Team
Nice looking site and good selection of games to play. All seem to run smoothly. Could maybe have some more bonuses like daily ones to keep players coming back.
The withdrawal time, I've no problem paying the small withdrawal fee if the times were much quicker.
If I'm paying to withdraw money then I expect it to be in my account within a couple of hours or the next day latest. But on all of my withdrawals they took around 4 days which is why I've not rated higher as this is the only negative this casino has.
Hi VP79,
Thank you for contacting us and we are glad to see that your experience on our site has been a positive one.
We are sorry to hear that you experienced delays with your withdrawal request. Please let us point out that as a regulated casino we are obliged to carry out all the necessary security checks on our players and their requests. Unfortunately, this can sometimes take a bit longer than anticipated, especially in times of high level of player contacts, and we would like to apologize for any inconvenience this has caused.
Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Kind Regards,
Pelaa Team
Nice looking site, loads of great games, easy fast deposits. Despite what others have said, I find the RTP to be fair. I have won a fair amount at Pelaa but have never withdrawn, so I can't comment on that side of the site.
No live chat, only email or telephone contact (Is it still the late 90's?!) I'm not going to call an ONLINE casino.
Emails could do with being answered in a more timely manner also. Although they offer bonuses on occasion, these require you to make a deposit in order to claim. I truly believe that if you stay loyal & deposit frequently at an online casino, you should be rewarded in way of cash bonuses or free spins. And I know they have a weekly free spin offer, but to be honest, it's pretty lame. 20 free spins ain't gonna win you much (unless you are really lucky) The weekly offer should reflect what you have spent throughout the week and not just the same amount of spins for all.
The worst part of this casino however, are the withdrawal fees. Again, are we still in the 90's?! No one should still be charging fees in this day & age. It's completely unnecessary and quite frankly, greedy!
Hello ROSSCO39,
thank you for reviewing us, we are sorry to see that you are not satisfied with our bonus.
Our VIP team always does the best to improve the experience with our customers and improves the VIP plans. If your are not a VIP, then we would suggest you to have a look at our bonus page, we have loads of bonus you can get while playing with us.
Also, the WDs fees are part of our terms and conditions, accepted by yourself upon registration :), if you have any request of info about it do not hesitate to contact us.
Regards,
Pelaa Casino
They have a good variety of providers and games which is positive. They also have good choices for deposit and withdrawal which I like. There is nothing more that is positive.
Where to start, I do not like cheating casinos and genesis casinos have gone downhill. Was strange that on 13th April Netent games were down for all casinos but not Pelaa, I know this as I lost 3000 nok on a game that I should never of been able to play, customer service even admitted they had problems but will they refund my money no of course not. Took over 10 minutes in chat to close my account. Keep away from this and all genesis casinos they are not to be trusted. They also have no clue about rapid transfer needed to show proof of my rapid transfer account....it took 20 minutes to explain that such thing does not exist it goes straight from my bank account not from my skrill account...what a joke.
Hello Debsha,
thank you for reviewing us.
Please note that we checked your account and the issue you reported but we did not track any issue in your gameplay as per email sent on the 24th of April.
We are sorry you were not lucky with us, as we already told you we are a licensed casino operating in different markets and constantly monitored by the different regulations, please let us point out that every time that you play with slots, each game round you are playing is unique and can't be based on the previous one, this means that slots do not know if you won or lost in the previous games/spins. Every round is unique and generated by the RNG (Random Number Generator).
We hope this clarifies everything, but do not hesitate to contact us for any further information.
regards,
Pelaa team
I like Pelaa casino since they are also available on mobile. Although the game crashed on me a few times and works slow (though I don't know if it's my internet or what). Site has simple interface. Trying to raise my account so I can have better perks. keeping at 7.5 stars for future development
Like I said, I'm not quite satisfied with the bonuses plus withdrawal limits. :disappointed: Plus, does the casino have a sorting button? So I can easily search for new games. Good job tho, thanks for always improving
Hi Nicakel,
thanks a lot for reviewing us.
Thanks a lot for giving us your feedback, thanks to review like yours we know where we should improve our services.
Also, note that we do have a section completely dedicated to new games, you will find it on the home page, simply clicking on 'New games'
Thanks again for your feedback and the review, we wish you good luck for the next games and we hope to see soon you play with us again.
Regards,
Pelaa
The iPhone application works without any lagging and the customer support actually responds to the question without a pre made robotic response. game selection is decent
RTP is not their fault but it is really bad. I had to make several deposits before I was able to make a withdrawal, it took them 5 days to validate my account, I was able to block the account and not lose but then the big problems came, they wanted to confirm that I did not have a gaming issue? I just blocked the account while they were stalling the verification. A very bad experience, I closed the account as I have no trust in them.
Hi JOHNNYGOTTHEBONE,
thanks for sharing with us your experience.
We are sorry to see that you consider your experience so bad. Please note that we are a regulated casino and we act following the guidelines provided by our regulators, we really take responsible gambling seriously and this is the reason why you got these requests and actions.
We hope this clarifies everything, but if you have any doubt please feel free to contact us and we would be more than happy to assist you furhter.
Pelaa Team
Screenshot
Verify your identity
Enter your mobile phone number so that we can send you a confirmation code
-
+93
-
+355
-
+213
-
+376
-
+244
-
+1-264
-
+672
-
+1-268
-
+54
-
+374
-
+297
-
+43
-
+994
-
+1-242
-
+973
-
+880
-
+1-246
-
+375
-
+32
-
+501
-
+229
-
+1-441
-
+975
-
+591
-
+387
-
+267
-
+55
-
+246
-
+1-284
-
+673
-
+359
-
+226
-
+257
-
+855
-
+237
-
+1
-
+238
-
+599
-
+1-345
-
+236
-
+235
-
+56
-
+86
-
+61
-
+61
-
+57
-
+269
-
+242
-
+243
-
+682
-
+506
-
+385
-
+53
-
+357
-
+420
-
+225
-
+45
-
+253
-
+1-767
-
+1-809, 1-829, 1-849
-
+593
-
+20
-
+503
-
+240
-
+291
-
+372
-
+251
-
+500
-
+298
-
+679
-
+358
-
+33
-
+594
-
+689
-
+241
-
+220
-
+995
-
+233
-
+350
-
+30
-
+299
-
+1-473
-
+502
-
+44-1481
-
+224
-
+245
-
+592
-
+509
-
+504
-
+36
-
+354
-
+91
-
+62
-
+98
-
+964
-
+353
-
+44-1624
-
+972
-
+1-876
-
+81
-
+44-1534
-
+962
-
+7
-
+254
-
+686
-
+965
-
+996
-
+856
-
+371
-
+961
-
+266
-
+231
-
+218
-
+423
-
+370
-
+352
-
+853
-
+389
-
+261
-
+265
-
+60
-
+960
-
+223
-
+356
-
+692
-
+596
-
+222
-
+230
-
+262
-
+52
-
+691
-
+373
-
+377
-
+976
-
+382
-
+1-664
-
+212
-
+258
-
+95
-
+264
-
+674
-
+977
-
+599
-
+687
-
+64
-
+505
-
+227
-
+234
-
+683
-
+850
-
+47
-
+968
-
+92
-
+680
-
+970
-
+507
-
+675
-
+595
-
+51
-
+63
-
+64
-
+48
-
+351
-
+974
-
+40
-
+7
-
+250
-
+262
-
+590
-
+290
-
+1-869
-
+1-758
-
+590
-
+508
-
+1-784
-
+685
-
+378
-
+966
-
+221
-
+381
-
+248
-
+232
-
+65
-
+386
-
+677
-
+252
-
+27
-
+94
-
+211
-
+249
-
+597
-
+47
-
+268
-
+46
-
+41
-
+963
-
+239
-
+886
-
+992
-
+255
-
+66
-
+670
-
+228
-
+690
-
+676
-
+1-868
-
+216
-
+90
-
+993
-
+1-649
-
+688
-
+256
-
+380
-
+971
-
+44
-
+1
-
+598
-
+998
-
+678
-
+379
-
+58
-
+84
-
+681
-
+212
-
+967
-
+260
-
+263
-
+1-721
-
+383
-
+39
-
+242
-
+243
+93
+355
+213
+376
+244
+1-264
+672
+1-268
+54
+374
+297
+43
+994
+1-242
+973
+880
+1-246
+375
+32
+501
+229
+1-441
+975
+591
+387
+267
+55
+246
+1-284
+673
+359
+226
+257
+855
+237
+1
+238
+599
+1-345
+236
+235
+56
+86
+61
+61
+57
+269
+242
+243
+682
+506
+385
+53
+357
+420
+225
+45
+253
+1-767
+1-809, 1-829, 1-849
+593
+20
+503
+240
+291
+372
+251
+500
+298
+679
+358
+33
+594
+689
+241
+220
+995
+233
+350
+30
+299
+1-473
+502
+44-1481
+224
+245
+592
+509
+504
+36
+354
+91
+62
+98
+964
+353
+44-1624
+972
+1-876
+81
+44-1534
+962
+7
+254
+686
+965
+996
+856
+371
+961
+266
+231
+218
+423
+370
+352
+853
+389
+261
+265
+60
+960
+223
+356
+692
+596
+222
+230
+262
+52
+691
+373
+377
+976
+382
+1-664
+212
+258
+95
+264
+674
+977
+599
+687
+64
+505
+227
+234
+683
+850
+47
+968
+92
+680
+970
+507
+675
+595
+51
+63
+64
+48
+351
+974
+40
+7
+250
+262
+590
+290
+1-869
+1-758
+590
+508
+1-784
+685
+378
+966
+221
+381
+248
+232
+65
+386
+677
+252
+27
+94
+211
+249
+597
+47
+268
+46
+41
+963
+239
+886
+992
+255
+66
+670
+228
+690
+676
+1-868
+216
+90
+993
+1-649
+688
+256
+380
+971
+44
+1
+598
+998
+678
+379
+58
+84
+681
+212
+967
+260
+263
+1-721
+383
+39
Pelaa Casino Bonuses
Pelaa Casino: 100% up to £100 + 150 Bonus Spins
Pelaa Casino: 50% up to $300, 2nd Deposit Bonus
Pelaa Casino: 25% up to $300, 4th Deposit Bonus
The thing about this casino is sure, it has a lot of great games, but I think it can still be improved. Nevertheless, I had quite a fun time when visiting, and I really recommend this to anyone who hasn't tried the numerous casino games available yet.
Biggest flaw: There aren't a lot of games to choose from. To me, it hinders on becoming one of my favourite casino sites to visit because of that fact. Other than that, still pretty cool all things considered.