
Pelaa Casino
- Holds UKGC license
- Numerous software providers
- SSL encryption
- Mobile-friendly
- Multiple country restrictions
Pelaa Casino is an online casino that has been designed to fit all types of players. The casino features a wide array of online slots, table games and video poker games, powered by the software leaders like NetEnt, Microgaming and Play’n GO. The website is available in English, Swedish and Finnish, and so is their customer support team. Pelaa Casino is licensed and regulated by the United Kingdom Gambling Commission (UKGC), the Malta Gaming Authority (MGA) and the Swedish Gambling Authority.
Restricted Countries and Territories
There are several legal restrictions when it comes to opening an account at Pelaa Casino. Namely, prohibited jurisdictions include the United States of America, France, Spain, Denmark, Hungary, Iran, Israel, Portugal, Romania, Turkey, Belgium, Australia, Slovenia, and Greece, as well as other jurisdictions in which Pelaa Casino does not operate.
Virtual Games
Players at Pelaa Casino can enjoy a plethora of video slots that run on the leading software platforms like NetEnt, Microgaming, Yggdrasil Gaming and Play’n GO, to name a few. Also, the casino has a search engine to help players locate their favourite games. The most popular online slots include titles like Starburst Slot, Book of Dead Slot, and Vikings Go Berzerk Slot. As for the progressive slots, players can spin the reels of Mega Moolah Slot and Holmes and the Stolen Stones Slot, alongside other releases.
Those who prefer betting at table games can enjoy their favourites here too. These include variants of blackjack and roulette as well as poker games. Players can pick from alternatives like Classic Blackjack Gold, Baccarat Gold, English Roulette, and so on.
Furthermore, there are plenty of video poker games to pick from. In particular, players who like to bet with cards might want to try the games like Poker Pursuit and Casino Stud Poker.
Live Casino
Anyone who loves live casino environment can try their luck in live blackjack, live baccarat and live roulette.
Mobile Gaming
Players can also log in and access their favourite games by using their mobile, smartphone and tablet devices. All players have to do is log in through a compatible mobile browser and they will have access to a large catalogue of games.
Support
In case players face any kind of issues, they are welcome to contact the friendly and knowledgeable customer support team at Pelaa Casino. The support can be reached via email and live chat, available from 9 AM to 1 AM GMT.
Security and Fairness
All players’ personal data shall be kept confidential and stored in a manner that ensures appropriate security. In other words, players’ winnings and cash-outs are kept strictly confidential, in secure operating environments. Pelaa Casino does not provide winnings information to any third party unless such information is required to be disclosed by law, regulation or a similar governmental authority.
The casino uses a random number generator, so all the games will result in fair and random outcomes.
Recommended by experts
Player Reviews

I am pleasant surprised how this casino made me feel.
I am a new player and yesterday I had very much luck! I had 2 withdrawals in one day. Neil the account manager needed two documents for the withdrawal and like a hour later both withdrawals were fast in my bank account and he gave me a what’s app message that that my verification and documents were approved. The made me feel like I was important as a customer!
Furthermore I like the layout of the casino the blue color. Nothing bad to say about my first experience with Pelaa casino !!🍀👍🏽
Nothing negative to say maybe the small fee you pay for the withdrawal but they all made that good for the personal attention you get as a customer. Nice work and thank you Neil .😉
The Genesis Group of casinos was one of the first casinos I discovered when I started gambling online. I think Casino Cruise was the first and to think many many years back online gambling was great, but a lot of things were not that advanced yet. I mean many casinos paid very slowly and took long with verification.
Anyways, I am a member at many of their casinos and always get weekly offers or when they promote another casino that was new to the group or one where I don't have an account yet and, in this instance, Pelaa casino.
I stopped playing here because E-wallet deposits cannot claim the welcome offer, but lately, I see they integrated with our local banks, which means I can now claim bonuses with bank transfers in my currency.
Pelaa has a welcome offer of a 100% bonus plus 150 free spins on Gonzo's Quest. Besides the bank transfer, they have a variety of deposit methods like Neteller, Skrill, and maybe more for other casinos as I think they Geo the options according to where the customer is.
Live support is there, but I have not needed to interact with them, so I cannot really say how the experience is with them.
There are many slots to choose from popular providers like Play'n Go, Relax Gaming, Push Gaming, Big Time Gaming, and many more. They have a small live casino section as well, but you can only wager real funds on those games.
I see they advertise on their website they have quick withdrawals, but how quick is that really, I mean I withdrew at other casinos within their group and nothing was paid within 24 hours, even though I was verified, so is 24 – 48 hours really that quick?
When a casino tells me they have quick, fast or instant withdrawals, then I would like to receive my money within 5 minutes up to 1 hour…
Right now I am playing with my welcome bonus and hope to test their withdrawals soon.

The games are awesome I always win in this casino. Favourite all time winning slot is Temple Tumble so big ups to relax gaming. Friendly live chat and I actually have an account manager.
All was great after numerous little withdrawals but then I won a couple of big wins and all the stalling started!! These casinos are want to take their time verifying you then they start there 72 hours to process a withdrawal and if your withdrawal is still there they will even reverse it back to ur casino account and say ur payment method failed to try a different withdrawal option just so ur 72 hours start all over again. Constantly trying to make excuses so you can go and cancel your pending withdrawal and hope you lose it all!!! Just don’t do it and ride it out eventually they end up paying out but it’s a definite waiting game

Nice selection of slots and good looking site to navigate. Easy and fast deposit. I played many slots with no problems and got lucky. Can't say anymore positive.
What kind of a online casino don't have support?? I have try to withdraw my winning but got error message. Yes there IS a chat but you need to talk with bot... There is phone number where to call but no answer. E-mail IS useless because no answer ether. ComeOn!

Nice looking site and good selection of games to play. All seem to run smoothly. Could maybe have some more bonuses like daily ones to keep players coming back.
The withdrawal time, I've no problem paying the small withdrawal fee if the times were much quicker.
If I'm paying to withdraw money then I expect it to be in my account within a couple of hours or the next day latest. But on all of my withdrawals they took around 4 days which is why I've not rated higher as this is the only negative this casino has.

Nice looking site, loads of great games, easy fast deposits. Despite what others have said, I find the RTP to be fair. I have won a fair amount at Pelaa but have never withdrawn, so I can't comment on that side of the site.
No live chat, only email or telephone contact (Is it still the late 90's?!) I'm not going to call an ONLINE casino.
Emails could do with being answered in a more timely manner also. Although they offer bonuses on occasion, these require you to make a deposit in order to claim. I truly believe that if you stay loyal & deposit frequently at an online casino, you should be rewarded in way of cash bonuses or free spins. And I know they have a weekly free spin offer, but to be honest, it's pretty lame. 20 free spins ain't gonna win you much (unless you are really lucky) The weekly offer should reflect what you have spent throughout the week and not just the same amount of spins for all.
The worst part of this casino however, are the withdrawal fees. Again, are we still in the 90's?! No one should still be charging fees in this day & age. It's completely unnecessary and quite frankly, greedy!

They have a good variety of providers and games which is positive. They also have good choices for deposit and withdrawal which I like. There is nothing more that is positive.
Where to start, I do not like cheating casinos and genesis casinos have gone downhill. Was strange that on 13th April Netent games were down for all casinos but not Pelaa, I know this as I lost 3000 nok on a game that I should never of been able to play, customer service even admitted they had problems but will they refund my money no of course not. Took over 10 minutes in chat to close my account. Keep away from this and all genesis casinos they are not to be trusted. They also have no clue about rapid transfer needed to show proof of my rapid transfer account....it took 20 minutes to explain that such thing does not exist it goes straight from my bank account not from my skrill account...what a joke.

I like Pelaa casino since they are also available on mobile. Although the game crashed on me a few times and works slow (though I don't know if it's my internet or what). Site has simple interface. Trying to raise my account so I can have better perks. keeping at 7.5 stars for future development
Like I said, I'm not quite satisfied with the bonuses plus withdrawal limits. :disappointed: Plus, does the casino have a sorting button? So I can easily search for new games. Good job tho, thanks for always improving

The iPhone application works without any lagging and the customer support actually responds to the question without a pre made robotic response. game selection is decent
RTP is not their fault but it is really bad. I had to make several deposits before I was able to make a withdrawal, it took them 5 days to validate my account, I was able to block the account and not lose but then the big problems came, they wanted to confirm that I did not have a gaming issue? I just blocked the account while they were stalling the verification. A very bad experience, I closed the account as I have no trust in them.

Another fantastic casino, probably my favourite with Casino cruise. They have a decent variety of games, as well as nice match bonuses (usually 25-100%) via email on a regular basis. Only small deposits required for welcome bonuses, which is nice to see when there's other sites requiring £20+ to be eligible (E.g Whitehat casinos).
I look forward to playing again with Pelaa in the future.
As mentioned with Casino cruise, the 80p withdrawal fee is annoying for those playing with smaller accounts, but is a minor implication. Other than that, I can't think of any issues.

Signed up at this strangely named casino after seeing it on the top casinos list here at AskGamblers and also because it is part of the Genesis group, whom I’ve been having quite a bit of fun playing with recently. I was disappointed to learn there is only a single stage welcome bonus on here at this brand, but figured I’d go ahead and sign up and play anyway.
I love the look of this place, super modern and works really well across all of my devices. I ended up playing here for several days on my phone during the week, which is quite unusual for me, but I seemed to be unusually lucky and found a bunch of games I haven’t seen in quite a while that were available here. Yggdrasil, Red Tiger, Elk Studios, Lightning Box and Oryx are a few of the less commonly found slot providers on offer here, as well as the more common Microgaming, NetEnt, Quickspin and Play N Go slots. It’s a really good selection of slots for sure and I was really pleased to find that the small selection of table games and video poker on offer here are high quality versions. Microgamings video poker is so far ahead of the competition even after all these years that I find it somewhat laughable personally.
Thankfully the things that really matter to me – withdrawal time and quality of support, are top notch here as well. I made my first deposit using my card but failed to clear wagering with my bonus so used Skrill after that, and all three of the withdrawal requests I have made so far have all been received in under half an hour. Getting verified was a bit of a pain, but support were always available immediately when I needed them during the process, though in fairness it was during the week I can’t say if they would be quite so good at peak/weekend times.
I haven’t been a member long enough yet to say if they offer much in the way of ongoing promotions for their depositing players, but I suspect based on my experience of the other Genesis casinos I’ll be lucky to receive much more than the odd reload bonus. Still a great casino though, despite the silly name 😊

Amazing casino. The customer service is the best I have encountered. All the agents and account managers are friendly and a pleasure to deal with. Lots of great bonuses and spins, quick safe deposits and withdrawals. Great game selection with a massive range of slots which is what I tend to use mostly. Really modern and slick casino design. Top class.
Some of the jackpot games are a little slow to load and sometimes time out. Maybe this is down to my connection though, I'm not sure. The way the games are categorised, it would be nice to have them done by game provider as some free spins you receive are only to NetEnt so to have the range of games all in one list would be good. No major negatives at all.

The casino itself is just ok in my opinion… It has many games that I know already.. The ones I know are always at the top. There are many games to choose from so the site is ok most of the time for me. Good thing I can play for free also.. I log in and play games but will not with my phone..
I do not recommend this casino .. especially for phone. when I play on my laptop the game will not crash.. It will crash on games like game of Thrones after a while. It is not my internet the problem here.. My screen becomes black, i try to reload it many times on my phone browser and it only refreshes. Very not convenient… I am using Iphone 7.. Pls fix this issue so i don’t have to use my laptop.

Lots of games, site works reasonably well. Provides a bonus and free spins, however this is where things don't go well for the client as the terms and conditions are pretty much impossible to attain.
I had won and requested a withdrawal, so after about a week, I inquired. Received response, I had won 160 on a fire joker and was playing with free spins, well, according to their site, can't withdraw more than 100 as a result of winning on free spins. So my 1023 withdrawal request was cancelled. I then made a second request in the amount 798, waited a fair amount of time again. It too was cancelled by them and all winnings were confiscated, except 100. So I requested my transactions as they were not available on the site coincidentally, After reviewing the transactions, I found where I had won the 160 although it did not appear to be on free spins. My balance of 279.63 was not what they reset to, which was the balance before the win. As many have said, you can't control the outcome of the games, but was penalized for winning a pot, money confiscated and overall, to be fair they could have returned the funds to my account, they did not. Can't say I would recommend the casino as you may encounter the same trap I did...

The sign up is quick and easy. There are loads of email offers and they are usually quite good. The games are quick loading and there is a good variety.
The customer service provided is absolutely shocking. It took me 2 months to receive my withdrawal. I was told I didn’t need to be verified and then I was asked for more and more info and documents. Then out of the blue the paid me after not getting back to my many emails. Absolutely shocking! This has happened on a couple of genesis sites and makes me question why they unnecessarily delay payments.

They have lots of payment methods so it’s super convenient for me. I also like how they have games from the top gaming software. Other than that, I got nothing else to add for pros.
The site takes forever to load. This happened to me before with another casino and I know it’s not my internet connection because I open other sites and they don’t lag as much as this casino. Very disappointing, nothing special about their games either. I’ve played in better casinos than this one.

i always love playing slots games and Pelaa casino site has many slots games to play with. i always play book of the dead because my chances of winning is good. There is also ramses book and game of thrones that i also like.
Good thing i live in Estonia for work right now. but i cannot play games in this site if i come home to Denmark because somehow games do not work and also same thing when i go to Sweden to visit some friends if we want to play together. i hope this can be fixed so i can play anywhere. Also even though i win most time in book of dead i lose most times in other games especially in dragons luck. I mean it is call that but i have no luck in winning its like false advertisement. I also do not like that i have to wait 3-5 days when i want to transfer my winnings in my bank account. Why take so long? I hope this can be fix also. Lastly i wish you have more tv slots games like walking dead or something like that. I play games that have tv slots games in other casinos but why do you not have that.
The thing about this casino is sure, it has a lot of great games, but I think it can still be improved. Nevertheless, I had quite a fun time when visiting, and I really recommend this to anyone who hasn't tried the numerous casino games available yet.
Biggest flaw: There aren't a lot of games to choose from. To me, it hinders on becoming one of my favourite casino sites to visit because of that fact. Other than that, still pretty cool all things considered.