Pelaa Casino

The thing about this casino is sure, it has a lot of great games, but I think it can still be improved. Nevertheless, I had quite a fun time when visiting, and I really recommend this to anyone who hasn't tried the numerous casino games available yet.

Biggest flaw: There aren't a lot of games to choose from. To me, it hinders on becoming one of my favourite casino sites to visit because of that fact. Other than that, still pretty cool all things considered.

I am pleasant surprised how this casino made me feel.
I am a new player and yesterday I had very much luck! I had 2 withdrawals in one day. Neil the account manager needed two documents for the withdrawal and like a hour later both withdrawals were fast in my bank account and he gave me a what’s app message that that my verification and documents were approved. The made me feel like I was important as a customer!

Furthermore I like the layout of the casino the blue color. Nothing bad to say about my first experience with Pelaa casino !!🍀👍🏽

Nothing negative to say maybe the small fee you pay for the withdrawal but they all made that good for the personal attention you get as a customer. Nice work and thank you Neil .😉

The Genesis Group of casinos was one of the first casinos I discovered when I started gambling online. I think Casino Cruise was the first and to think many many years back online gambling was great, but a lot of things were not that advanced yet. I mean many casinos paid very slowly and took long with verification.

Anyways, I am a member at many of their casinos and always get weekly offers or when they promote another casino that was new to the group or one where I don't have an account yet and, in this instance, Pelaa casino.

I stopped playing here because E-wallet deposits cannot claim the welcome offer, but lately, I see they integrated with our local banks, which means I can now claim bonuses with bank transfers in my currency.

Pelaa has a welcome offer of a 100% bonus plus 150 free spins on Gonzo's Quest. Besides the bank transfer, they have a variety of deposit methods like Neteller, Skrill, and maybe more for other casinos as I think they Geo the options according to where the customer is.

Live support is there, but I have not needed to interact with them, so I cannot really say how the experience is with them.

There are many slots to choose from popular providers like Play'n Go, Relax Gaming, Push Gaming, Big Time Gaming, and many more. They have a small live casino section as well, but you can only wager real funds on those games.

I see they advertise on their website they have quick withdrawals, but how quick is that really, I mean I withdrew at other casinos within their group and nothing was paid within 24 hours, even though I was verified, so is 24 – 48 hours really that quick?

When a casino tells me they have quick, fast or instant withdrawals, then I would like to receive my money within 5 minutes up to 1 hour…

Right now I am playing with my welcome bonus and hope to test their withdrawals soon.

The games are awesome I always win in this casino. Favourite all time winning slot is Temple Tumble so big ups to relax gaming. Friendly live chat and I actually have an account manager.

All was great after numerous little withdrawals but then I won a couple of big wins and all the stalling started!! These casinos are want to take their time verifying you then they start there 72 hours to process a withdrawal and if your withdrawal is still there they will even reverse it back to ur casino account and say ur payment method failed to try a different withdrawal option just so ur 72 hours start all over again. Constantly trying to make excuses so you can go and cancel your pending withdrawal and hope you lose it all!!! Just don’t do it and ride it out eventually they end up paying out but it’s a definite waiting game

Nice selection of slots and good looking site to navigate. Easy and fast deposit. I played many slots with no problems and got lucky. Can't say anymore positive.

What kind of a online casino don't have support?? I have try to withdraw my winning but got error message. Yes there IS a chat but you need to talk with bot... There is phone number where to call but no answer. E-mail IS useless because no answer ether. ComeOn!

Nice looking site and good selection of games to play. All seem to run smoothly. Could maybe have some more bonuses like daily ones to keep players coming back.

The withdrawal time, I've no problem paying the small withdrawal fee if the times were much quicker.

If I'm paying to withdraw money then I expect it to be in my account within a couple of hours or the next day latest. But on all of my withdrawals they took around 4 days which is why I've not rated higher as this is the only negative this casino has.

Nice looking site, loads of great games, easy fast deposits. Despite what others have said, I find the RTP to be fair. I have won a fair amount at Pelaa but have never withdrawn, so I can't comment on that side of the site.

No live chat, only email or telephone contact (Is it still the late 90's?!) I'm not going to call an ONLINE casino.
Emails could do with being answered in a more timely manner also. Although they offer bonuses on occasion, these require you to make a deposit in order to claim. I truly believe that if you stay loyal & deposit frequently at an online casino, you should be rewarded in way of cash bonuses or free spins. And I know they have a weekly free spin offer, but to be honest, it's pretty lame. 20 free spins ain't gonna win you much (unless you are really lucky) The weekly offer should reflect what you have spent throughout the week and not just the same amount of spins for all.

The worst part of this casino however, are the withdrawal fees. Again, are we still in the 90's?! No one should still be charging fees in this day & age. It's completely unnecessary and quite frankly, greedy!

They have a good variety of providers and games which is positive. They also have good choices for deposit and withdrawal which I like. There is nothing more that is positive.

Where to start, I do not like cheating casinos and genesis casinos have gone downhill. Was strange that on 13th April Netent games were down for all casinos but not Pelaa, I know this as I lost 3000 nok on a game that I should never of been able to play, customer service even admitted they had problems but will they refund my money no of course not. Took over 10 minutes in chat to close my account. Keep away from this and all genesis casinos they are not to be trusted. They also have no clue about rapid transfer needed to show proof of my rapid transfer account....it took 20 minutes to explain that such thing does not exist it goes straight from my bank account not from my skrill account...what a joke.

I like Pelaa casino since they are also available on mobile. Although the game crashed on me a few times and works slow (though I don't know if it's my internet or what). Site has simple interface. Trying to raise my account so I can have better perks. keeping at 7.5 stars for future development

Like I said, I'm not quite satisfied with the bonuses plus withdrawal limits. :disappointed: Plus, does the casino have a sorting button? So I can easily search for new games. Good job tho, thanks for always improving

The iPhone application works without any lagging and the customer support actually responds to the question without a pre made robotic response. game selection is decent

RTP is not their fault but it is really bad. I had to make several deposits before I was able to make a withdrawal, it took them 5 days to validate my account, I was able to block the account and not lose but then the big problems came, they wanted to confirm that I did not have a gaming issue? I just blocked the account while they were stalling the verification. A very bad experience, I closed the account as I have no trust in them.