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Terminated

Mr Spin has been terminated due to being unresponsive. Consider these instead:

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9.9 /10 3
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Mr Spin

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 70 reviews
8.3/10
70 reviews
Complaint Response 3 complaints
1 day avg. 3 complaints
What we like
  • Phone support 24/7, 365 days a year
  • Mobile friendly
  • Free call backs
  • Proven fair
  • Live chat available
What we don’t like
  • Limited number of games
  • No live casino
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


Mr Spin Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.mrspin.co.uk
Established
2016
Licences
UK Gambling Commission
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile

Mr Spin is a UK-based mobile casino and all players must have a mobile number in order to play here. The site can be accessed on desktop however a mobile number must be entered in order to play any of the games which are supplied by InTouch Games. Mr Spin Casino is licensed and regulated under the laws of the UK Gambling Commission.

Restricted Countries and Territories

Players from the USA are restricted from playing at the casino. The casino does not specify any other restricted countries or territories, but players are reminded to check whether gambling is legal in their jurisdiction before registering.

Mobile Gaming

All games are fully mobile compatible. Players can either send the games to their mobile using their mobile number or download the Mr Spin App for their iOS devices. Games are compatible on Windows, iOS and Android devices.

Security and Fairness

The casino uses industry standard encryption methods so members can play with confidence that their personal and financial details are always secure.

Mr Spin also uses a Random Number Generator to ensure their games are fair. This is audited and verified by an independent laboratory approved by the Gambling Commission.

StallCation

Complaints

Read the complaints other players have left for Mr Spin. Learn more about complaints.

Show all complaints
Mr Spin Casino - Stalling payment time and time again
I signed up to Mr Spin casino to play at their site, and on one of the deposit bonuses I was fortunate to win £1200 on the 31/10/2019. After a few months and going back and forth through email, uploading documents requested and complying with everything asked from me, I was told by Mr Spin that my winnings had been processed and sent for payment. This was now at the end of March, so already the stalling tactics are clear. I have requested previous live chat files, which I will reference throughout.

I went back onto live chat on the 21/10/2020 to chase Mr Spin up again, after being told at the end of March that it had been sent for payment upon then being told “the account did not reach our processing team” – attached document listed Mr Spin1. I was not made aware of this decision – another clear stalling tactic. I was then told by the live chat agent that the withdrawal will now be processed, and nothing more was asked of me – Mr Spin2 attached. Again, I thought this situation was done and was awaiting my withdrawal.

A few weeks had now passed, and my withdrawal still was not in my account. After emailing multiple times to no response I went back on live chat on 13/11/2020. I was then told they required more documents from me, although being told numerous times prior my account was verified, and my withdrawal has already been sent for payment – Mr Spin3 attached. I uploaded this document and was told it was verified on 17/11/2020 on live chat. I then asked when I can expect my winnings for Mr Spin to move the goalposts once more. They now require a Skype call to verify me – this live chat dialogue was not included in the Live Chat transcripts I was emailed so I am unable to reference them.
You can see throughout a clear communication between myself and Mr Spin. They have had sufficient time to verify my account via Skype. They are constantly moving and evolving their requests to drag out this whole process.

This whole situation has made me feel very stressed and very frustrated. I played at Mr Spin in good faith and have compiled numerous times with everything that has been asked of me.

I am now seeking help for this case to be resolved and my winnings rightfully paid.
staus Rejected
£1200
Mr Spin Casino - Having troubles with refund
After I registered I spoke to a agent in chat regarding my free spins he said the game is not offered on mobile only on Pc and if I would like to change the game...I agreed and played the free spins on another game...after 2 days I made a deposit to get the 100% bonus .... made my deposit and to my surprise every game they had it said you need to downloaded the game either in Google Play or the App in IPhone... I tried on my i phone they don’t have and neither in Google play....got in contact with another agent in chat who tells me the casino is not offered in Canada......tried to login from my PC it says Password is wrong.....they took my money they accepted the registration and now I can’t play?
I asked them to credit my master debit they sent me a message you need to withdrawal the money ....it’s 9.90$
I did what they asked me went to withdraw clicked to transfer threw bank account entered the amount then it says you need to complete filling the forme....there is no forme nothing.....
I got robbed yes it’s a small amount but if it happens to other canadien players it’s a shame ....
If you need all the proofs of the chat and the way the agent treated me and at the end he closed the chat on me .
Very simple I registered I made a deposit and after they told me Casino not available in Canada...the problem is very simple they will make me go threw a big hassle for 9.90$ or I will give up.... my complain is to let you know what they did ...I got a answer that you need more details.... I hope I explained my self well this time and excuse my English I’m in Quebec
staus Resolved
$9.9

Complaint Statistics

Resolved 1
Avg. Amount $ 13
Avg. Complaint Duration 6 days
Avg. Response Time 1 day

Review this casino

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Player rating
8.3/10 70 reviews

Top reviews from our players

Awesome casino to play, support is lovely and very understanding, cashout procedure is easy and fast, game selection is huge for my liking. All in all, I suggest everyone try them out.

Hi COWMANROBERT, Thank you for your kind words, we certainly appreciate your review. We are always developing and adding new games, so make sure you check in regularly for updates- Stay Lucky! All the best, Mr Spin

user avatar

There are lots of slot games that I played here. It is a very decent site. They give the best service for me. I didn’t have problems with the deposits because they offer a wide range of options that I can use wherever I am. The live chat support is very reliable too.

Hi DIALDOT, Thank you for the super feedback! We are glad you are enjoying our games! We are always developing and adding new games, so make sure you check in regularly for updates- Good luck for in the future! Don’t forget to check out our Facebook page for new game updates & promotions https://www.facebook.com/MrSpinCasino/ Best wishes, Mr Spin

user avatar

The games are fun and unique with a reasonable rate of payout. Software works well even on cheap mobile devices and tablets and the software rarely crashes. Their support are friendly and they are 24/7. They are so helpful. The payout time frame also quick as well. After identity verification, I got my winning in my bank within 2-3 days. Great site!!

Hi GEORGEH, Thank you for your feedback and your 5*review! We love to see you are enjoying our games! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/MrSpinCasino/ Best wishes, Mr Spin

user avatar

These guys advertise false bonus wins and when you complain they just dismiss anything you say, even when you have the offers in black and white, hiding behind the t&cs
I suggest spending your money with more honest sites and the ones where they value their customers.

Hi SCS26141, We are sorry to hear you are unhappy with our bonus scheme, we do offer a generous bonus scheme, ranging from social media competitions, deposit and game of the month bonus, more information can be located on our website. https://www.mrspin.co.uk/bonus-and-promotions/ All the best, Mr Spin

user avatar

A good couple of winning streaks. Their payments are quick and support staff are generally good.
An excellent amount of games from various providers, this is one of my top 10 casino.

Hi DARLA, Thank you for your awesome feedback! We are glad you are enjoying our games! Good luck for in the future! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/mrspinmobile/ Best wishes, MrSpin

user avatar

I would give a A+ to this casino. Theri supprt really helpufl and friendly. High RTP, short withdrawal time frame, good bonuses and contest. Good promotions as well.. overall, this site is doing very well..

Hi BASTMARI, Thank you for your great review and also, congratulations on your winnings.! We are really pleased to hear you are enjoying our games. All of our games are unique to our brand as they are created in house, so you won’t find them anywhere else! All the best, Mr Spin

user avatar

Best casino I've ever played, fast site, friendly staff, lots of payment options, lots of withdrawal option, high RTP, all slots you can think of and even a 4 figure cashout was done in a few hours

They were a bit painful at the beginning due to my verification documents but in the end received my winning. as a conclusion, the casino is a good site to play at

Hi YENA, Thank you for taking the time to leave a review, we certainly appreciate your kind words. It's great to hear you are enjoying our games. Congratulations on your winnings! At some point during the lifetime of an account we do request additional information from all players to verify the specific details registered and deposit methods used. We need to ensure funds are protected and the winnings are being paid to the correct person. All documents sent to us are kept private and confidential. Thanks again for sharing your feedback. All the best and happy gaming, Mr Spin

user avatar

Fast payout - very good and friendly service - a lot of good games
Great cashback
Tempting offers
I would give a thousand LIKEs and A+ to them........

Hi ALICIASHIA. Thank you for taking the time to leave a review, its delightful to hear you are enjoying the services we do provide. We do hope our casino does prove lucky for you. We will pass on your kind words to the customer support team, they will certainly appreciate them! All the best and happy gaming, Mr Spin

user avatar

By far this is one of my trusted casinos online.
The selection of games! A lot to be chosen from, you will be thrilled.
A lot of choice for deposits and withdrawal
Very prompt customer service
A lot of bonus given especially free spins. Wagering is acceptable
Very transparent on ways to limit your gambling

Verification process need some time, but it is ok as the purpose is to protect the players. Besides, I wish to have more bonuses. Other than that, everything is good.

Hi KANDRA Thank you for leaving a review, we certainly appreciate your feedback and we use all feedback to improve our services. We are so pleased that you have found our customer support helpful, as well as our depositing and withdrawal methods. In regards to our bonuses available and new game releases, details of new ones can be found on our Facebook page at www.facebook.co.uk/mrspin, however, we are thrilled that you are enjoying our free bonuses. We will certainly pass your experiences with Mr Spin to our relevant teams. In regards to our verification process, we do need to verify your registered details. This is to ensure you are who you say you are, and are of legal age to gamble and you will only need to do this when opening a new account with us. All the best and happy gaming. Mr Spin

user avatar

Sent 6 forms of I’d to claim a measly win of £24 they are asking for impossible documents that I just can’t get on my phone when I tried to explain via 10 emails online chats where they just knock you off they want proof of my phone bill so I took a screenshot but that wasn’t acceptable they want my full bill on pdf I’m not that clever on a computer but they kept telling me they needed it to prove it was mine I’d already made numerous payments via this method they didn’t question it once yet try and get money off them it’s a total nightmare I couldn’t speak to a manager wasn’t allowed just repeatedly asking for stuff I think a passport and bill is enough proof of any I’d I didn’t have this much trouble to get a passport good lesson learned though won’t use again

Hi there, We are sorry to hear you are unhappy. At some point during the lifetime of an account we do request additional information from all players to verify the specific details registered and deposit methods used. We need to ensure funds are protected and the winnings are being paid to the correct person. All documents sent to us are kept private and confidential. We are disappointed to hear about your customer service concerns. When any concerns are raised we will certainly investigate this further and offer training and feedback where required. If you would like to discuss this further please contact our support team who will answer any queries you may have we are available 24 hours a day by calling 01384 888102, or you can request help from within your game menu. All the best, Mr Spin

user avatar

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