- Phone support 24/7, 365 days a year
- Mobile friendly
- Free call backs
- Proven fair
- Live chat available
- Limited number of games
- No live casino
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Mr Spin Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
Mr Spin is a UK-based mobile casino and all players must have a mobile number in order to play here. The site can be accessed on desktop however a mobile number must be entered in order to play any of the games which are supplied by InTouch Games. Mr Spin Casino is licensed and regulated under the laws of the UK Gambling Commission.
Restricted Countries and Territories
Players from the USA are restricted from playing at the casino. The casino does not specify any other restricted countries or territories, but players are reminded to check whether gambling is legal in their jurisdiction before registering.
Mobile Gaming
All games are fully mobile compatible. Players can either send the games to their mobile using their mobile number or download the Mr Spin App for their iOS devices. Games are compatible on Windows, iOS and Android devices.
Security and Fairness
The casino uses industry standard encryption methods so members can play with confidence that their personal and financial details are always secure.
Mr Spin also uses a Random Number Generator to ensure their games are fair. This is audited and verified by an independent laboratory approved by the Gambling Commission.
- E-Wallets 0-5 days
- Bank Transfers 0-5 days
- Card Payments 0-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Virtual Games
Players can choose from a selection of InTouch Games which includes a variety of video slots. Game information can be viewed through a web browser but all games are built to be played on a mobile device. Players simply enter their mobile number to the Mr Spin website and a link will be sent to the device, which allows them to play any of the slots on the site. The casino is also home to exclusive slots which includes Woodstock Slots, Polar Slots, Jurassic Wins Slot, Arabian Nights Slot and others.
There is a small selection of table games, which currently includes Roulette Gold.
Live Casino
Unfortunately, there are no live games currently available.
Support
Players can reach the customer support via live chat and through their dedicated customer service phone number. This is a UK based call centre open 24/7, 365 days a year. Players can also email the casino for support for responses within 24 hours and text HELP to their text line for a free call back.
Complaints
Read the complaints other players have left for Mr Spin. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Hi POPPYLOPS, We are sorry to hear you are unhappy with the services provided, when any concerns are raised we will certainly investigate this further and offer training and feedback where required, with manager calls we do advise you will be called within the hour from the request, if we were unable to get incontact with you, we do send you a text message to advise we tried. In regards to our complaints procedure, we apologise if you feel it is long winded, we will endeavour to acknowledge your complaint within 24 working hours of receiving it. We certainly want to discuss this further with you in regards to your bonus, as to why you want it removed: with our bonus we do advise you would only need to wager this 20x, compared to some casinos this is competitive. Our Contact Centre team are available 24 hours a day by calling 01384 888102, or you can request help from within your game menu. All the best, Mr Spin
Best Casino as per my experience so far ! Super-fast, helpful & pro-active customer service, Advanced & users-friendly website and Honest processing! Account verification process is logical and quick if you send the correct documents. Withdrawal is also very fast!
Hi WELKEMAG, Thank for you for leaving a review, its great to hear you have enjoyed your experiences with Mr Spin, we appreciate your kind words Dont forget to check the app for new games releases. Best wishes, Mr Spin
Nothing about this site to like. Total rubbish, avoid
There are none of the well known slots for a start. I went on the site to try it as there was a no deposit offer. After signing up and finding the games on offer limited and boring I went to cancel my account to find that there is no way to do that without contacting them. I chose to contact them via, the so called live chat which was either a computer or someone typing from a script! Very rude and impersonal. Would avoid this site.
Hi ANYABUG, We are sorry to hear of your displeasure, all of our games are unique to our brand as they are created in house, so you won’t find them anywhere else. When an account is created we do offer a free spin on our ‘Wheel of Fortune’ feature, from this you can win up to 50 free spins, we also offer 100% deposit match up to £100, however these would only be available on your first account. We do offer a very generous bonus scheme where you can gain bonus and spins from Facebook competitions, referring friends and bonus downloads plus many more. When a player raises concerns, we will certainly investigate this straightaway, and provide training and feedback where required. If you would like more information please contact our friendly support team who are available 24/7 on 01384 880102 or you can request a free of charge callback within your in game menu. All the best, Mr Spin.
The games are good and enjoyable to play. Great variety and seem very fair odds.
Trying to get through to customer services when asked to provide more information for a withdrawal is impossible, have spent more than 2 hours waiting to get through and I've still not managed it yet, very disappointing.
Hi CROWBAR, Thank you for your review, we are pleased to hear you are enjoying our variety of slot games, however we are sorry to hear you have not been able to get through to our support, sometimes during busy periods there can be a short delay while waiting for an agent. We certainly appreciate all feedback and will use it to help improve and enhance our services. If you still require assistance our Contact Centre team are available 24 hours a day by calling 01384 880102. You can request help from within your game menu, or text the word ‘HELP’ to 89910 and one of our team will call you back. All the best, Mr Spin
Customer support was very helpful and friendly. Great service will recommend playing on here as games are great and withdrawal is fast
Can't think of anything really everything was good.
Hey THENTOORGLAN, Thank you for your lovely review! We are happy to hear that you enjoy playing our games and had a positive experience with our customer support team! We will make sure to pass on your positive feedback to the relevant teams! All The Best, Mr Spin
My number one casino to play at.
I loved this Mr Spin. I have signed up and their platform is real user friendly and their support agent from the chat are the best out there. Fast withdrawal and they have a nice bonuses and competitions.
Hey CHRISTIPEREY, Thank you for your review! We are pleased to hear that you enjoy our platform and we will be sure to pass on your kind words onto the customer service team! All the best Mr Spin
Very easy to use app and good games, was very hesitant to use due to some reviews but decided to give it a try anyway.
Extreme downside to payouts, never seen mine after hours on the phone with customer services. It’s quite disappointing really, because the whole thing seemed to have some potential
Hi WWSKAA, We are happy to hear that you enjoy playing our games! In relation to withdrawals, we are happy for our players to be successful, once our security procedures have been satisfied, we are pleased to be able to make payments to our customers. If you would like to discuss this further please contact our friendly support team who are available 24 hours. To view our terms and conditions please visit https://www.mrspin.co.uk/our-terms/terms-and-conditions/. All The Best, Mr Spin
Registration is very easy. Mr Spin is probably one of the best casino out there. Despite having to confirm your ID when cashing out, the withdrawal was the fastest I have ever received. Really good job. Games are excellent and easy. If you love simple game interface, you will love the games they provide.
Hey Christinefries, Thank you for your review! We are happy that you had a pleasant experience with our withdrawal process and enjoy our selection of games! Make sure to keep your eyes peeled for more as we regularly expand our collection! All the best Mr Spin
After winning £30 from the no deposit spins I have to say I was very very hesitant after reading some reviews on this site that I would never actually see the winnings in my account.
Well it’s in my account this morning, thank you Mr Spin. Customer service levels have been superb and very polite, send them what they ask for and they do all they say they will and you will receive your winnings and well within there service levels mentioned.
Ignore the other reviews, I assure you as with me you will get paid out in a timely manner, I will certainly be using them again.
Hey STACKU24, Thanks for your review, our customer service team will be pleased to hear your kind words, we'll be sure to pass on your feedback to them. All the best Mr Spin
Nothing absolute joke of a company needs to be shut down..
Everything about this game is a joke they harass you with messages then when you win off them they don't deposit the money into the bank.. customer service is horrendous DO NOT USE worse company ever
Hi Jessica556, We are sorry to hear that you feel unhappy about the games on offer, bonus messages and service received. In relation to the service received, we are sorry that you feel we have not met your expectations. As a company who prides itself on offering the highest level of customer service if at any point a player raises doubt or concerns over the quality they have received will be investigated with the upmost importance. In regards to our marketing message, our privacy policy states that you can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by Contacting us at any time. We are happy for our players to be successful and, once our security procedures have been satisfied, we are pleased to be able to make payments to our customers. Mr Spin
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Nothing. Absolutely nothing. How this casino is regulated is beyond me... a UK Casino shouldn’t treat customers like this.
Only positive is one customer service was polite but the rest of my experience is terrible.
Force you to have a bonus. If you call and want it removed they refuse. No casino should do this.
Asked for a refund and it takes ages. Barriers all over with regards to getting a refund. I’d have to wait a day before I could even attempt to withdrawal it. Spoke to a lady in customer service who was extremely rude. When I asked her name she pretended she couldn’t hear me and hung up.
Complaints procedure is long winded and you can’t speak to a manager.