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Terminated

Mr Spin has been terminated due to being unresponsive. Consider these instead:

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9.9 /10 3
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Mr Spin

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 70 reviews
8.3/10
70 reviews
Complaint Response 3 complaints
1 day avg. 3 complaints
What we like
  • Phone support 24/7, 365 days a year
  • Mobile friendly
  • Free call backs
  • Proven fair
  • Live chat available
What we don’t like
  • Limited number of games
  • No live casino
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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Mr Spin Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.mrspin.co.uk
Established
2016
Licences
UK Gambling Commission
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile

Mr Spin is a UK-based mobile casino and all players must have a mobile number in order to play here. The site can be accessed on desktop however a mobile number must be entered in order to play any of the games which are supplied by InTouch Games. Mr Spin Casino is licensed and regulated under the laws of the UK Gambling Commission.

Restricted Countries and Territories

Players from the USA are restricted from playing at the casino. The casino does not specify any other restricted countries or territories, but players are reminded to check whether gambling is legal in their jurisdiction before registering.

Mobile Gaming

All games are fully mobile compatible. Players can either send the games to their mobile using their mobile number or download the Mr Spin App for their iOS devices. Games are compatible on Windows, iOS and Android devices.

Security and Fairness

The casino uses industry standard encryption methods so members can play with confidence that their personal and financial details are always secure.

Mr Spin also uses a Random Number Generator to ensure their games are fair. This is audited and verified by an independent laboratory approved by the Gambling Commission.

StallCation

Complaints

Read the complaints other players have left for Mr Spin. Learn more about complaints.

Show all complaints
Mr Spin Casino - Stalling payment time and time again
I signed up to Mr Spin casino to play at their site, and on one of the deposit bonuses I was fortunate to win £1200 on the 31/10/2019. After a few months and going back and forth through email, uploading documents requested and complying with everything asked from me, I was told by Mr Spin that my winnings had been processed and sent for payment. This was now at the end of March, so already the stalling tactics are clear. I have requested previous live chat files, which I will reference throughout.

I went back onto live chat on the 21/10/2020 to chase Mr Spin up again, after being told at the end of March that it had been sent for payment upon then being told “the account did not reach our processing team” – attached document listed Mr Spin1. I was not made aware of this decision – another clear stalling tactic. I was then told by the live chat agent that the withdrawal will now be processed, and nothing more was asked of me – Mr Spin2 attached. Again, I thought this situation was done and was awaiting my withdrawal.

A few weeks had now passed, and my withdrawal still was not in my account. After emailing multiple times to no response I went back on live chat on 13/11/2020. I was then told they required more documents from me, although being told numerous times prior my account was verified, and my withdrawal has already been sent for payment – Mr Spin3 attached. I uploaded this document and was told it was verified on 17/11/2020 on live chat. I then asked when I can expect my winnings for Mr Spin to move the goalposts once more. They now require a Skype call to verify me – this live chat dialogue was not included in the Live Chat transcripts I was emailed so I am unable to reference them.
You can see throughout a clear communication between myself and Mr Spin. They have had sufficient time to verify my account via Skype. They are constantly moving and evolving their requests to drag out this whole process.

This whole situation has made me feel very stressed and very frustrated. I played at Mr Spin in good faith and have compiled numerous times with everything that has been asked of me.

I am now seeking help for this case to be resolved and my winnings rightfully paid.
staus Rejected
£1200
Mr Spin Casino - Having troubles with refund
After I registered I spoke to a agent in chat regarding my free spins he said the game is not offered on mobile only on Pc and if I would like to change the game...I agreed and played the free spins on another game...after 2 days I made a deposit to get the 100% bonus .... made my deposit and to my surprise every game they had it said you need to downloaded the game either in Google Play or the App in IPhone... I tried on my i phone they don’t have and neither in Google play....got in contact with another agent in chat who tells me the casino is not offered in Canada......tried to login from my PC it says Password is wrong.....they took my money they accepted the registration and now I can’t play?
I asked them to credit my master debit they sent me a message you need to withdrawal the money ....it’s 9.90$
I did what they asked me went to withdraw clicked to transfer threw bank account entered the amount then it says you need to complete filling the forme....there is no forme nothing.....
I got robbed yes it’s a small amount but if it happens to other canadien players it’s a shame ....
If you need all the proofs of the chat and the way the agent treated me and at the end he closed the chat on me .
Very simple I registered I made a deposit and after they told me Casino not available in Canada...the problem is very simple they will make me go threw a big hassle for 9.90$ or I will give up.... my complain is to let you know what they did ...I got a answer that you need more details.... I hope I explained my self well this time and excuse my English I’m in Quebec
staus Resolved
$9.9

Complaint Statistics

Resolved 1
Avg. Amount $ 13
Avg. Complaint Duration 6 days
Avg. Response Time 1 day

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Player rating
8.3/10 70 reviews

Top reviews from our players

Found MrSpin from Facebook ☺️☺️☺️ I started playing since last month. I've won and I've lost as I don't bet much, I play for fun and during my free time. Mr spin has tons of great games and I quite enjoy them. No complaints, so far so good.

Hi WADEWIE85, Thanks for the great review, we are really pleased to hear you are enjoying our services. Thanks again for sharing your feedback. All the best and happy gaming, Mr Spin

user avatar

I always receive good customer service, which is trusting, assuring and reliable. Brilliant casino! They have loads of great games like slots and bingo to choose from. Would not hesitate to recommend!

Hi THOMASRICHARDSON227, Thank you so much for your fantastic feedback and the 5* review! It's great to see you are loving the games! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/MrSpinCasino/ Best wishes, Mr Spin

user avatar

LEGIT Casino! I would recommend Mr Spin. Yes verification is a lot, but worth it! 5 STAR ⭐️⭐️⭐️⭐️⭐️ Such a fun way to play at home. It was great to have an alternative to play while everyone was in quarantine. I actually love the selection of games and would rather stay home than go to a real casino. Great way to have fun!

Hi KATHYRN97, Thank you for your great review! We are really pleased to hear you are enjoying our games! All of our games are unique to our brand as they are created in house, so you won’t find them anywhere else! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/MrSpinCasino/ All the best, Mr Spin

user avatar

Good games, great site and nice support. Made a withdrawal after ID verification. Payout is fast! Overall am a satisfied player. More bonuses please!!

Hi EDWARDHALL995, Thank you for your kind words, we certainly appreciate your review. Congratulations on your winnings! We are always developing and adding new games, so make sure you check in regularly for updates- Stay Lucky! All the best, Mr Spin

user avatar

Sorted out my query very quickly and efficiently. Brilliant casino, large amount of games to choose from and very easy to deposit. Great Site that gives back to it's members 😃

Hi DICKERSON, Thank you for your awesome feedback! We are delighted to hear you are enjoying our games! We do hope they prove lucky for you. Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/MrSpinCasino/ Best wishes, Mr Spin

user avatar

I find the support team fantastic, they are well trained! every time I contact support my concerns are quickly dealt with and resolved above and beyond any casino I’ve played at! Support team is the number one reason I continue to play here!

Hi NAOMI9090, Thanks for the great review, we are really pleased to hear of your excellent customer service experience with Mr Spin. We will definitely pass your kind words onto our team, we are sure they will appreciate this. We are always developing and adding new games, so make sure you check in regularly for updates! Thanks again for sharing your feedback. All the best and happy gaming, Mr Spin

user avatar

I found this casino few days ago but hesitate because of the reviews. I still decided to give it a try and found out it was actually not that bad as stated. I experienced a very good customer service from the team, they are being very helpful and responded to me quickly. Verification took me only 1 hour to be exact. Will highly recommend Mr spin

Hi MARKDEAN, Thanks for your brilliant review! We are so pleased that you tried the site for yourself and enjoyed our games. We do generally advise that those whom have a negative experience with ourselves are much more likely to leave a review online rather than those whom actively enjoy our games and have a positive experience; so we are glad that you have left us such a great compliment! We are delighted to hear of your positive Customer Service experience - we will certainly pass this on to our team, they will really appreciate your kind words. Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/MrSpinCasino/ Best wishes, Mr Spin

user avatar

I really love Mr spin. First, it’s a little hard to navigate, but after a while you just get to it and every information is there which is good. And besides, I never had an issue with deposits or withdrawal.

Hi 64HINDS, Thank you for your kind words, we certainly appreciate your review. We're happy to hear that you have now found it easy to navigate around our home page. If there is anything you are unable to find in future, please contact our friendly support team, who will be more than happy to help you, you can call on 01384 880102 or text SUPPORT to 89910 for a free call back. We also offer a live chat facility which is located in the support section of the main menu. Congratulations on your winnings! We are always developing and adding new games, so make sure you check in regularly for updates- Stay Lucky! All the best, Mr Spin

user avatar

Tried Mr Spin Casino for the first time and I'm very happy with their service and site! Nice games and decent bonuses, their customer service is spot on too! Most important their pay out rate is good :)

Hi BASIL, Thank you for the awesome feedback, we are delighted to hear you are enjoying our games, we do hope they prove lucky for you. We appreciate you kind words regarding our support team, we will certainly pass them on. All the best and happy gaming, Mr Spin

user avatar

Fast payout and helpful customer support! Fast withdrawal and verification only took me less than 1 hour! I'm impressed! Cool & Interesting games to play. Recommended !

Hi GENO, Thank you for your awesome feedback! We are glad you are enjoying our games! Good luck for in the future! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/MrSpinCasino/ Its lovely to hear that you found our customer support helpful! Congratulations on your withdrawal too! Best wishes, Mr Spin

user avatar

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