Terminated

Mr Spin has been terminated due to being unresponsive. Consider these instead:

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Mr Spin

Item: Mr Spin
Rating: 1
Author: Irena D.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 70 reviews

8.3/10

70 reviews

Complaint Response 3 complaints

1 day avg. 3 complaints

What we like

Phone support 24/7, 365 days a year
Mobile friendly
Free call backs
Proven fair
Live chat available

What we don’t like

Limited number of games
No live casino

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Irena D.

Mr Spin Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.mrspin.co.uk

Established

2016

Licences

UK Gambling Commission

Company

InTouch Games LTD Casinos

Affiliate Program

InTouch Affiliates

Languages

English

Casino Type

Instant Play, Mobile

Mr Spin is a UK-based mobile casino and all players must have a mobile number in order to play here. The site can be accessed on desktop however a mobile number must be entered in order to play any of the games which are supplied by InTouch Games. Mr Spin Casino is licensed and regulated under the laws of the UK Gambling Commission.

Restricted Countries and Territories

Players from the USA are restricted from playing at the casino. The casino does not specify any other restricted countries or territories, but players are reminded to check whether gambling is legal in their jurisdiction before registering.

Mobile Gaming

All games are fully mobile compatible. Players can either send the games to their mobile using their mobile number or download the Mr Spin App for their iOS devices. Games are compatible on Windows, iOS and Android devices.

Security and Fairness

The casino uses industry standard encryption methods so members can play with confidence that their personal and financial details are always secure.

Mr Spin also uses a Random Number Generator to ensure their games are fair. This is audited and verified by an independent laboratory approved by the Gambling Commission.

Deposit Methods

MasterCard, PayPal, Paysafecard, Visa, Pay by Phone, Apple Pay, Payforit

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, MasterCard, PayPal, Visa

Withdrawal Fees

Withdrawal Limit

Not Stated

Currencies

British pounds sterling

Pending Time

24-72 hours

Withdrawal Times

E-Wallets 0-5 days
Bank Transfers 0-5 days
Card Payments 0-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Intouch Games

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Players can choose from a selection of InTouch Games which includes a variety of video slots. Game information can be viewed through a web browser but all games are built to be played on a mobile device. Players simply enter their mobile number to the Mr Spin website and a link will be sent to the device, which allows them to play any of the slots on the site. The casino is also home to exclusive slots which includes Woodstock Slots, Polar Slots, Jurassic Wins Slot, Arabian Nights Slot and others.

There is a small selection of table games, which currently includes Roulette Gold.

Live Casino

Unfortunately, there are no live games currently available.

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Players can reach the customer support via live chat and through their dedicated customer service phone number. This is a UK based call centre open 24/7, 365 days a year. Players can also email the casino for support for responses within 24 hours and text HELP to their text line for a free call back.

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Complaints

Read the complaints other players have left for Mr Spin. Learn more about complaints.

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Submit complaint

Mr Spin - Not paying out after 4 days and not replying to live chats

I have withdrawn my winnings multiple times before for more than this instance but that doesn’t matter, I have tried to withdraw a Meer £15 but they have ignored my live chat request and haven’t processed or payed out, I have tried to contact them during business hours but their automated system says “they’re offline”. Just wondering if I’m blocked from withdrawing.

Unresolved

£15

Mr Spin Casino - Stalling payment time and time again

I signed up to Mr Spin casino to play at their site, and on one of the deposit bonuses I was fortunate to win £1200 on the 31/10/2019. After a few months and going back and forth through email, uploading documents requested and complying with everything asked from me, I was told by Mr Spin that my winnings had been processed and sent for payment. This was now at the end of March, so already the stalling tactics are clear. I have requested previous live chat files, which I will reference throughout.

I went back onto live chat on the 21/10/2020 to chase Mr Spin up again, after being told at the end of March that it had been sent for payment upon then being told “the account did not reach our processing team” – attached document listed Mr Spin1. I was not made aware of this decision – another clear stalling tactic. I was then told by the live chat agent that the withdrawal will now be processed, and nothing more was asked of me – Mr Spin2 attached. Again, I thought this situation was done and was awaiting my withdrawal.

A few weeks had now passed, and my withdrawal still was not in my account. After emailing multiple times to no response I went back on live chat on 13/11/2020. I was then told they required more documents from me, although being told numerous times prior my account was verified, and my withdrawal has already been sent for payment – Mr Spin3 attached. I uploaded this document and was told it was verified on 17/11/2020 on live chat. I then asked when I can expect my winnings for Mr Spin to move the goalposts once more. They now require a Skype call to verify me – this live chat dialogue was not included in the Live Chat transcripts I was emailed so I am unable to reference them.
You can see throughout a clear communication between myself and Mr Spin. They have had sufficient time to verify my account via Skype. They are constantly moving and evolving their requests to drag out this whole process.

This whole situation has made me feel very stressed and very frustrated. I played at Mr Spin in good faith and have compiled numerous times with everything that has been asked of me.

I am now seeking help for this case to be resolved and my winnings rightfully paid.

Rejected

£1200

Mr Spin Casino - Having troubles with refund

After I registered I spoke to a agent in chat regarding my free spins he said the game is not offered on mobile only on Pc and if I would like to change the game...I agreed and played the free spins on another game...after 2 days I made a deposit to get the 100% bonus .... made my deposit and to my surprise every game they had it said you need to downloaded the game either in Google Play or the App in IPhone... I tried on my i phone they don’t have and neither in Google play....got in contact with another agent in chat who tells me the casino is not offered in Canada......tried to login from my PC it says Password is wrong.....they took my money they accepted the registration and now I can’t play?
I asked them to credit my master debit they sent me a message you need to withdrawal the money ....it’s 9.90$
I did what they asked me went to withdraw clicked to transfer threw bank account entered the amount then it says you need to complete filling the forme....there is no forme nothing.....
I got robbed yes it’s a small amount but if it happens to other canadien players it’s a shame ....
If you need all the proofs of the chat and the way the agent treated me and at the end he closed the chat on me .
Very simple I registered I made a deposit and after they told me Casino not available in Canada...the problem is very simple they will make me go threw a big hassle for 9.90$ or I will give up.... my complain is to let you know what they did ...I got a answer that you need more details.... I hope I explained my self well this time and excuse my English I’m in Quebec

Resolved

$9.9

Complaint Statistics

Resolved 1

Avg. Amount $ 13

Avg. Complaint Duration 6 days

Avg. Response Time 1 day

Review this casino

Share your thoughts with other players

Player rating

8.3/10 ● 70 reviews

Top reviews from our players

wadewie85

5 years ago

10/10

Found MrSpin from Facebook ☺️☺️☺️ I started playing since last month. I've won and I've lost as I don't bet much, I play for fun and during my free time. Mr spin has tons of great games and I quite enjoy them. No complaints, so far so good.

Hi WADEWIE85, Thanks for the great review, we are really pleased to hear you are enjoying our services. Thanks again for sharing your feedback. All the best and happy gaming, Mr Spin

Mr Spin 5 years ago

ThomasRichardson227

5 years ago

10/10

I always receive good customer service, which is trusting, assuring and reliable. Brilliant casino! They have loads of great games like slots and bingo to choose from. Would not hesitate to recommend!

Hi THOMASRICHARDSON227, Thank you so much for your fantastic feedback and the 5* review! It's great to see you are loving the games! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/MrSpinCasino/ Best wishes, Mr Spin

Mr Spin 5 years ago

kathyrn97

5 years ago

10/10

LEGIT Casino! I would recommend Mr Spin. Yes verification is a lot, but worth it! 5 STAR ⭐️⭐️⭐️⭐️⭐️ Such a fun way to play at home. It was great to have an alternative to play while everyone was in quarantine. I actually love the selection of games and would rather stay home than go to a real casino. Great way to have fun!

Hi KATHYRN97, Thank you for your great review! We are really pleased to hear you are enjoying our games! All of our games are unique to our brand as they are created in house, so you won’t find them anywhere else! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/MrSpinCasino/ All the best, Mr Spin

Mr Spin 5 years ago

EdwardHall995

5 years ago

10/10

Good games, great site and nice support. Made a withdrawal after ID verification. Payout is fast! Overall am a satisfied player. More bonuses please!!

Hi EDWARDHALL995, Thank you for your kind words, we certainly appreciate your review. Congratulations on your winnings! We are always developing and adding new games, so make sure you check in regularly for updates- Stay Lucky! All the best, Mr Spin

Mr Spin 5 years ago

Dickerson

5 years ago

10/10

Sorted out my query very quickly and efficiently. Brilliant casino, large amount of games to choose from and very easy to deposit. Great Site that gives back to it's members 😃

Hi DICKERSON, Thank you for your awesome feedback! We are delighted to hear you are enjoying our games! We do hope they prove lucky for you. Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/MrSpinCasino/ Best wishes, Mr Spin

Mr Spin 5 years ago

Naomi9090

5 years ago

10/10

I find the support team fantastic, they are well trained! every time I contact support my concerns are quickly dealt with and resolved above and beyond any casino I’ve played at! Support team is the number one reason I continue to play here!

Hi NAOMI9090, Thanks for the great review, we are really pleased to hear of your excellent customer service experience with Mr Spin. We will definitely pass your kind words onto our team, we are sure they will appreciate this. We are always developing and adding new games, so make sure you check in regularly for updates! Thanks again for sharing your feedback. All the best and happy gaming, Mr Spin

Mr Spin 5 years ago

MarkDean

5 years ago

10/10

I found this casino few days ago but hesitate because of the reviews. I still decided to give it a try and found out it was actually not that bad as stated. I experienced a very good customer service from the team, they are being very helpful and responded to me quickly. Verification took me only 1 hour to be exact. Will highly recommend Mr spin

Hi MARKDEAN, Thanks for your brilliant review! We are so pleased that you tried the site for yourself and enjoyed our games. We do generally advise that those whom have a negative experience with ourselves are much more likely to leave a review online rather than those whom actively enjoy our games and have a positive experience; so we are glad that you have left us such a great compliment! We are delighted to hear of your positive Customer Service experience - we will certainly pass this on to our team, they will really appreciate your kind words. Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/MrSpinCasino/ Best wishes, Mr Spin

Mr Spin 5 years ago

64hinds

5 years ago

10/10

I really love Mr spin. First, it’s a little hard to navigate, but after a while you just get to it and every information is there which is good. And besides, I never had an issue with deposits or withdrawal.

Hi 64HINDS, Thank you for your kind words, we certainly appreciate your review. We're happy to hear that you have now found it easy to navigate around our home page. If there is anything you are unable to find in future, please contact our friendly support team, who will be more than happy to help you, you can call on 01384 880102 or text SUPPORT to 89910 for a free call back. We also offer a live chat facility which is located in the support section of the main menu. Congratulations on your winnings! We are always developing and adding new games, so make sure you check in regularly for updates- Stay Lucky! All the best, Mr Spin

Mr Spin 5 years ago

Basil

5 years ago

10/10

Tried Mr Spin Casino for the first time and I'm very happy with their service and site! Nice games and decent bonuses, their customer service is spot on too! Most important their pay out rate is good :)

Hi BASIL, Thank you for the awesome feedback, we are delighted to hear you are enjoying our games, we do hope they prove lucky for you. We appreciate you kind words regarding our support team, we will certainly pass them on. All the best and happy gaming, Mr Spin

Mr Spin 5 years ago

Geno

5 years ago

10/10

Fast payout and helpful customer support! Fast withdrawal and verification only took me less than 1 hour! I'm impressed! Cool & Interesting games to play. Recommended !

Hi GENO, Thank you for your awesome feedback! We are glad you are enjoying our games! Good luck for in the future! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/MrSpinCasino/ Its lovely to hear that you found our customer support helpful! Congratulations on your withdrawal too! Best wishes, Mr Spin

Mr Spin 5 years ago