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Terminated

Mr Spin has been terminated due to being unresponsive. Consider these instead:

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9.9 /10 3
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Mr Spin

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 70 reviews
8.3/10
70 reviews
Complaint Response 3 complaints
1 day avg. 3 complaints
What we like
  • Phone support 24/7, 365 days a year
  • Mobile friendly
  • Free call backs
  • Proven fair
  • Live chat available
What we don’t like
  • Limited number of games
  • No live casino
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

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Mr Spin Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.mrspin.co.uk
Established
2016
Licences
UK Gambling Commission
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile

Mr Spin is a UK-based mobile casino and all players must have a mobile number in order to play here. The site can be accessed on desktop however a mobile number must be entered in order to play any of the games which are supplied by InTouch Games. Mr Spin Casino is licensed and regulated under the laws of the UK Gambling Commission.

Restricted Countries and Territories

Players from the USA are restricted from playing at the casino. The casino does not specify any other restricted countries or territories, but players are reminded to check whether gambling is legal in their jurisdiction before registering.

Mobile Gaming

All games are fully mobile compatible. Players can either send the games to their mobile using their mobile number or download the Mr Spin App for their iOS devices. Games are compatible on Windows, iOS and Android devices.

Security and Fairness

The casino uses industry standard encryption methods so members can play with confidence that their personal and financial details are always secure.

Mr Spin also uses a Random Number Generator to ensure their games are fair. This is audited and verified by an independent laboratory approved by the Gambling Commission.

StallCation

Complaints

Read the complaints other players have left for Mr Spin. Learn more about complaints.

Show all complaints
Mr Spin Casino - Stalling payment time and time again
I signed up to Mr Spin casino to play at their site, and on one of the deposit bonuses I was fortunate to win £1200 on the 31/10/2019. After a few months and going back and forth through email, uploading documents requested and complying with everything asked from me, I was told by Mr Spin that my winnings had been processed and sent for payment. This was now at the end of March, so already the stalling tactics are clear. I have requested previous live chat files, which I will reference throughout.

I went back onto live chat on the 21/10/2020 to chase Mr Spin up again, after being told at the end of March that it had been sent for payment upon then being told “the account did not reach our processing team” – attached document listed Mr Spin1. I was not made aware of this decision – another clear stalling tactic. I was then told by the live chat agent that the withdrawal will now be processed, and nothing more was asked of me – Mr Spin2 attached. Again, I thought this situation was done and was awaiting my withdrawal.

A few weeks had now passed, and my withdrawal still was not in my account. After emailing multiple times to no response I went back on live chat on 13/11/2020. I was then told they required more documents from me, although being told numerous times prior my account was verified, and my withdrawal has already been sent for payment – Mr Spin3 attached. I uploaded this document and was told it was verified on 17/11/2020 on live chat. I then asked when I can expect my winnings for Mr Spin to move the goalposts once more. They now require a Skype call to verify me – this live chat dialogue was not included in the Live Chat transcripts I was emailed so I am unable to reference them.
You can see throughout a clear communication between myself and Mr Spin. They have had sufficient time to verify my account via Skype. They are constantly moving and evolving their requests to drag out this whole process.

This whole situation has made me feel very stressed and very frustrated. I played at Mr Spin in good faith and have compiled numerous times with everything that has been asked of me.

I am now seeking help for this case to be resolved and my winnings rightfully paid.
staus Rejected
£1200
Mr Spin Casino - Having troubles with refund
After I registered I spoke to a agent in chat regarding my free spins he said the game is not offered on mobile only on Pc and if I would like to change the game...I agreed and played the free spins on another game...after 2 days I made a deposit to get the 100% bonus .... made my deposit and to my surprise every game they had it said you need to downloaded the game either in Google Play or the App in IPhone... I tried on my i phone they don’t have and neither in Google play....got in contact with another agent in chat who tells me the casino is not offered in Canada......tried to login from my PC it says Password is wrong.....they took my money they accepted the registration and now I can’t play?
I asked them to credit my master debit they sent me a message you need to withdrawal the money ....it’s 9.90$
I did what they asked me went to withdraw clicked to transfer threw bank account entered the amount then it says you need to complete filling the forme....there is no forme nothing.....
I got robbed yes it’s a small amount but if it happens to other canadien players it’s a shame ....
If you need all the proofs of the chat and the way the agent treated me and at the end he closed the chat on me .
Very simple I registered I made a deposit and after they told me Casino not available in Canada...the problem is very simple they will make me go threw a big hassle for 9.90$ or I will give up.... my complain is to let you know what they did ...I got a answer that you need more details.... I hope I explained my self well this time and excuse my English I’m in Quebec
staus Resolved
$9.9

Complaint Statistics

Resolved 1
Avg. Amount $ 13
Avg. Complaint Duration 6 days
Avg. Response Time 1 day

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Player rating
8.3/10 70 reviews

Top reviews from our players

First impression, easy for navigation, good varieties of games to choose from, registration was easy and got my welcome bonus. Customer support is also prompt and friendly.

Hi 64HINDS Thank you so much for leaving a review! It's great to see you are loving our unique games, bonus and customer service. Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/MrSpinCasino/ Best wishes, Mr Spin

user avatar

This casino is perfect for player like me!! Registration is easy and playing experience is customer friendly! I tend to ask a lot of questions and their customer support team is there 24/7 👍👍👍

Hi KATHERINENELKINS656 Thank you so much for leaving a review! It's great to see you are loving our unique games! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/MrSpinCasino/ Best wishes, Mr Spin

user avatar

This is one of the best casino which I came across. The odds are great (for me), the support is excellent and fast! Receive my payments within hours!!

Hi MERRYMERRY! Thanks for your review! It's great to hear of your satisfaction following your recent win and we certainly appreciate your kind words! A huge congratulations on your winnings! All the best and happy gaming, Mr Spin

user avatar

I found my favourite slots here! Great website with good selection of games. On top of that, they have excellent customer service which is always ready to assist you.

Hi KELLYBROUGH75, Thank you so much for leaving a review! It's great to see you are loving our unique games and services! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/MrSpinCasino/ Best wishes, Mr Spin

user avatar

This is a FUN casino!! 🤩🤩🤩
I've tried a few casinos over the past months and I really enjoy playing at Mr Spin Casino, the games are great, amazing selections and attractive bonuses👍

Hi ALEXANDERSHARON, Thank you so much for your fantastic feedback and review! It's great to see you are loving the games! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/mrspincasino/ Best wishes and happy gaming, Mr Spin

user avatar

Not a bad playing experience at all, I do like the games here, was winning a fair bit and lose some. Withdrawal was fast and smooth that's what most people want.

Hi MARYMONTOYA, Thank you for your kind words, we certainly appreciate your review. Congratulations on your winnings! We are always developing and adding new games, so make sure you check in regularly for updates - Stay Lucky! All the best, Mr Spin

user avatar

First of all, I want to applaud team Mr Spin for their amazing customer service! I've never been treated like such a VIP before in other casinos, they're super polite and responsive, their staff Connie helped me to sort out my payout issue and I got the money in my bank within next 2 days! Bravo!

Hi UNICKSABO944713, Thank you for the awesome review, we really appreciate your kind words! We are really pleased to hear you are enjoying our services. Thanks again for sharing your feedback. All the best and happy gaming, Mr Spin

user avatar

I love Mr Spin!
It's where I usually play whenever I have some free time to relax.
Just had my first withdrawal last week and look forward for more!

Hi SWEATKANDI, Thank you for your great review! We are really pleased to hear you are enjoying our games! All of our games are unique to our brand as they are created in house, so you won’t find them anywhere else! All the best, Mr Spin

user avatar

Mr Spin is a great casino to play. There are a huge selection of games to choose from and the layout is just nice for me. Their support team is always helpful, friendly & professional. Games run smoothly on mobile, will definitely recommend to someone else!

Hi DICKERSON, Thanks for the great review, we are really pleased to hear you are enjoying our services. Thanks again for sharing your feedback. All the best and happy gaming, Mr Spin

user avatar

Mrspin casino is a classy online casino that's been around for very long. Few reasons I prefer this casino is their neat design, easy to use interface and great games. I find their VIP program is good too. Depositing and withdrawing? No problem for me so far!

Hi BELLBELL005, Thank you for your awesome feedback! We are delighted to hear you are enjoying our games! We do hope they prove lucky for you. Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/MrSpinCasino/ Best wishes, Mr Spin

user avatar

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