Terminated

Mr Spin has been terminated due to being unresponsive. Consider these instead:

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Mr Spin

Item: Mr Spin
Rating: 1
Author: Irena D.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 70 reviews

8.3/10

70 reviews

Complaint Response 3 complaints

1 day avg. 3 complaints

What we like

Phone support 24/7, 365 days a year
Mobile friendly
Free call backs
Proven fair
Live chat available

What we don’t like

Limited number of games
No live casino

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Irena D.

Mr Spin Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.mrspin.co.uk

Established

2016

Licences

UK Gambling Commission

Company

InTouch Games LTD Casinos

Affiliate Program

InTouch Affiliates

Languages

English

Casino Type

Instant Play, Mobile

Mr Spin is a UK-based mobile casino and all players must have a mobile number in order to play here. The site can be accessed on desktop however a mobile number must be entered in order to play any of the games which are supplied by InTouch Games. Mr Spin Casino is licensed and regulated under the laws of the UK Gambling Commission.

Restricted Countries and Territories

Players from the USA are restricted from playing at the casino. The casino does not specify any other restricted countries or territories, but players are reminded to check whether gambling is legal in their jurisdiction before registering.

Mobile Gaming

All games are fully mobile compatible. Players can either send the games to their mobile using their mobile number or download the Mr Spin App for their iOS devices. Games are compatible on Windows, iOS and Android devices.

Security and Fairness

The casino uses industry standard encryption methods so members can play with confidence that their personal and financial details are always secure.

Mr Spin also uses a Random Number Generator to ensure their games are fair. This is audited and verified by an independent laboratory approved by the Gambling Commission.

Deposit Methods

MasterCard, PayPal, Paysafecard, Visa, Pay by Phone, Apple Pay, Payforit

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, MasterCard, PayPal, Visa

Withdrawal Fees

Withdrawal Limit

Not Stated

Currencies

British pounds sterling

Pending Time

24-72 hours

Withdrawal Times

E-Wallets 0-5 days
Bank Transfers 0-5 days
Card Payments 0-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Intouch Games

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Players can choose from a selection of InTouch Games which includes a variety of video slots. Game information can be viewed through a web browser but all games are built to be played on a mobile device. Players simply enter their mobile number to the Mr Spin website and a link will be sent to the device, which allows them to play any of the slots on the site. The casino is also home to exclusive slots which includes Woodstock Slots, Polar Slots, Jurassic Wins Slot, Arabian Nights Slot and others.

There is a small selection of table games, which currently includes Roulette Gold.

Live Casino

Unfortunately, there are no live games currently available.

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Players can reach the customer support via live chat and through their dedicated customer service phone number. This is a UK based call centre open 24/7, 365 days a year. Players can also email the casino for support for responses within 24 hours and text HELP to their text line for a free call back.

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Complaints

Read the complaints other players have left for Mr Spin. Learn more about complaints.

Show all complaints

Submit complaint

Mr Spin - Not paying out after 4 days and not replying to live chats

I have withdrawn my winnings multiple times before for more than this instance but that doesn’t matter, I have tried to withdraw a Meer £15 but they have ignored my live chat request and haven’t processed or payed out, I have tried to contact them during business hours but their automated system says “they’re offline”. Just wondering if I’m blocked from withdrawing.

Unresolved

£15

Mr Spin Casino - Stalling payment time and time again

I signed up to Mr Spin casino to play at their site, and on one of the deposit bonuses I was fortunate to win £1200 on the 31/10/2019. After a few months and going back and forth through email, uploading documents requested and complying with everything asked from me, I was told by Mr Spin that my winnings had been processed and sent for payment. This was now at the end of March, so already the stalling tactics are clear. I have requested previous live chat files, which I will reference throughout.

I went back onto live chat on the 21/10/2020 to chase Mr Spin up again, after being told at the end of March that it had been sent for payment upon then being told “the account did not reach our processing team” – attached document listed Mr Spin1. I was not made aware of this decision – another clear stalling tactic. I was then told by the live chat agent that the withdrawal will now be processed, and nothing more was asked of me – Mr Spin2 attached. Again, I thought this situation was done and was awaiting my withdrawal.

A few weeks had now passed, and my withdrawal still was not in my account. After emailing multiple times to no response I went back on live chat on 13/11/2020. I was then told they required more documents from me, although being told numerous times prior my account was verified, and my withdrawal has already been sent for payment – Mr Spin3 attached. I uploaded this document and was told it was verified on 17/11/2020 on live chat. I then asked when I can expect my winnings for Mr Spin to move the goalposts once more. They now require a Skype call to verify me – this live chat dialogue was not included in the Live Chat transcripts I was emailed so I am unable to reference them.
You can see throughout a clear communication between myself and Mr Spin. They have had sufficient time to verify my account via Skype. They are constantly moving and evolving their requests to drag out this whole process.

This whole situation has made me feel very stressed and very frustrated. I played at Mr Spin in good faith and have compiled numerous times with everything that has been asked of me.

I am now seeking help for this case to be resolved and my winnings rightfully paid.

Rejected

£1200

Mr Spin Casino - Having troubles with refund

After I registered I spoke to a agent in chat regarding my free spins he said the game is not offered on mobile only on Pc and if I would like to change the game...I agreed and played the free spins on another game...after 2 days I made a deposit to get the 100% bonus .... made my deposit and to my surprise every game they had it said you need to downloaded the game either in Google Play or the App in IPhone... I tried on my i phone they don’t have and neither in Google play....got in contact with another agent in chat who tells me the casino is not offered in Canada......tried to login from my PC it says Password is wrong.....they took my money they accepted the registration and now I can’t play?
I asked them to credit my master debit they sent me a message you need to withdrawal the money ....it’s 9.90$
I did what they asked me went to withdraw clicked to transfer threw bank account entered the amount then it says you need to complete filling the forme....there is no forme nothing.....
I got robbed yes it’s a small amount but if it happens to other canadien players it’s a shame ....
If you need all the proofs of the chat and the way the agent treated me and at the end he closed the chat on me .
Very simple I registered I made a deposit and after they told me Casino not available in Canada...the problem is very simple they will make me go threw a big hassle for 9.90$ or I will give up.... my complain is to let you know what they did ...I got a answer that you need more details.... I hope I explained my self well this time and excuse my English I’m in Quebec

Resolved

$9.9

Complaint Statistics

Resolved 1

Avg. Amount $ 13

Avg. Complaint Duration 6 days

Avg. Response Time 1 day

Review this casino

Share your thoughts with other players

Player rating

8.3/10 ● 70 reviews

Top reviews from our players

nickyisme989

5 years ago

10/10

Great experience so far. Faced some trouble with my account and it got solved easily.
Fair and fast service too. Keep up the good work!
Thumbs up for Mr Spin.

Hi NICKYISME98, Thank you so much for your fantastic feedback and the 5* review! It's great to see you are loving the games! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/MrSpinCasino/ Best wishes, Mr Spin

Mr Spin 5 years ago

delbertmoleszfh

5 years ago

7/10

All good, smooth platform and games, really trusted provider in the UK. I only wish the bonuses could be more.

Hi DELBERTMOLESZFH, Thank you for your feedback! We are sorry to hear you are unhappy with our bonus scheme, we do offer a generous bonus scheme, ranging from social media competitions, deposit and game of the month bonus, more information can be located on our website. https://www.mrspin.co.uk/bonus-and-promotions/ All the best, Mr Spin

Mr Spin 5 years ago

lilliamwilliams62

5 years ago

7/10

I was complaining to the customer service as I have problem with withdrawal, the customer support team was very responsive and helpful to assist me. Better than the previous casino that I played.

Hi LILLIAMWILLIAMS62, Thanks for the great review, we are really pleased to hear you are enjoying our services. Thanks again for sharing your feedback. All the best and happy gaming, Mr Spin

Mr Spin 5 years ago

rodolfola

5 years ago

9/10

First of all, bravo for really excellent and professional customer service!! No kidding people they're the top in UK! Secondly, I really like this casino for their varieties of fun new games so you'll not get bored.

Hi RODOLFOLA, Thank you for your awesome review! We are delighted to hear you are enjoying our games! We do hope they prove lucky for you. Thanks again for sharing your feedback. Best wishes, Mr Spin

Mr Spin 5 years ago

ludivinac

5 years ago

8/10

I've been playing at different casinos for quite some time and this is one of the trusted company. Heard many good reviews about it too. Only thing I wish there'll be more bonuses.

Hi LUDIVINAC, Thank you for your great review! We are really pleased to hear you are enjoying our games! All of our games are unique to our brand as they are created in house, so you won’t find them anywhere else! All the best, Mr Spin

Mr Spin 5 years ago

Jinnyjinny75

5 years ago

10/10

I rated Mr Spin full stars because they earned it, I hope every who joins has a wonderful day here too. They have the best customer service, customer team replied was fast and very helpful. I Have enjoyed every bit here. I am very happy with your service and I’m very happy with your help. I would definitely recommend Mr Spin to my family and friends thanks again.

Hi JINNYJINNY75 Thank you very much for the great review, we are really pleased to hear you are enjoying our services! Thanks again for sharing your feedback. All the best and happy gaming, Mr Spin

Mr Spin 5 years ago

elisaning

5 years ago

10/10

I’ve played Mr Spin for a while now and it fast became my favorite online casino period. I’ve had plenty of nice little wins from a £30-60 deposit ranging up to winnings of £800. I’ve never had any issues with the withdrawal process or difficulty in payment of winnings. My winnings have always been available in my bank within a day or the latest- 2 days.

Hi ELISANING, Thank you for your great review! We are really pleased to hear you are enjoying our games! All of our games are unique to our brand as they are created in house, so you won’t find them anywhere else! All the best, MrSpin

Mr Spin 5 years ago

lenaclarklena

5 years ago

10/10

I love playing at Mr Spin, they have a variety of games to play and their games always worth playing for. All you have to do is verify your account. I have won real money that goes straight to my bank the next day. Definitely recommended 👏

Hi LENACLARKLENA, Thank you for your great review! Congratulations on your winnings! We are really pleased to hear you are enjoying our games! All of our games are unique to our brand as they are created in house, so you won’t find them anywhere else! All the best, Mr Spin

Mr Spin 5 years ago

shauncraft58

5 years ago

10/10

I couldn’t believe my eyes when I won the jackpot on Bingo last week! I was asked to upload ID proof of address and proof of card which where all accepted straight away. Couldn’t be happier with my £2250 bingo win!! Thank You Mr Spin! I do wish people would read wagering requirements and terms and conditions before leaving the reviews they have. Excellent service all around, the customer service team are brilliant and so helpful!

Hi SHAUNCRAFT58, Thank you for your kind words, we certainly appreciate your review. Congratulations on your winnings! We are always developing and adding new games, so make sure you check in regularly for updates- Stay Lucky! All the best, mFortune

Mr Spin 5 years ago

dickplatte46

5 years ago

10/10

Love everything about MrSpin. Generous Bonuses! I started playing since last month and I enjoy it. though I did not win any yet but those games keep me going lol. I don bet big but small so that's fine for me. they are legit and trustworthy. I'll recommend to those who loves playing slots & bingo online.

Hi DICKPLATTE46}, Thank you for your kind words, we certainly appreciate your review. We are happy to hear that you are enjoying our slots games and bingo! We are always developing and adding new games, so make sure you check in regularly for updates. Stay Lucky! All the best, Mr Spin

Mr Spin 5 years ago