Page 3 – Player Reviews for Mr Spin
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Hi COWMANROBERT, Thank you for your kind words, we certainly appreciate your review. We are always developing and adding new games, so make sure you check in regularly for updates- Stay Lucky! All the best, Mr Spin
There are lots of slot games that I played here. It is a very decent site. They give the best service for me. I didn’t have problems with the deposits because they offer a wide range of options that I can use wherever I am. The live chat support is very reliable too.
Hi DIALDOT, Thank you for the super feedback! We are glad you are enjoying our games! We are always developing and adding new games, so make sure you check in regularly for updates- Good luck for in the future! Don’t forget to check out our Facebook page for new game updates & promotions https://www.facebook.com/MrSpinCasino/ Best wishes, Mr Spin
The games are fun and unique with a reasonable rate of payout. Software works well even on cheap mobile devices and tablets and the software rarely crashes. Their support are friendly and they are 24/7. They are so helpful. The payout time frame also quick as well. After identity verification, I got my winning in my bank within 2-3 days. Great site!!
Hi GEORGEH, Thank you for your feedback and your 5*review! We love to see you are enjoying our games! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/MrSpinCasino/ Best wishes, Mr Spin
These guys advertise false bonus wins and when you complain they just dismiss anything you say, even when you have the offers in black and white, hiding behind the t&cs
I suggest spending your money with more honest sites and the ones where they value their customers.
Hi SCS26141, We are sorry to hear you are unhappy with our bonus scheme, we do offer a generous bonus scheme, ranging from social media competitions, deposit and game of the month bonus, more information can be located on our website. https://www.mrspin.co.uk/bonus-and-promotions/ All the best, Mr Spin
A good couple of winning streaks. Their payments are quick and support staff are generally good.
An excellent amount of games from various providers, this is one of my top 10 casino.
Hi DARLA, Thank you for your awesome feedback! We are glad you are enjoying our games! Good luck for in the future! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/mrspinmobile/ Best wishes, MrSpin
I would give a A+ to this casino. Theri supprt really helpufl and friendly. High RTP, short withdrawal time frame, good bonuses and contest. Good promotions as well.. overall, this site is doing very well..
Hi BASTMARI, Thank you for your great review and also, congratulations on your winnings.! We are really pleased to hear you are enjoying our games. All of our games are unique to our brand as they are created in house, so you won’t find them anywhere else! All the best, Mr Spin
Best casino I've ever played, fast site, friendly staff, lots of payment options, lots of withdrawal option, high RTP, all slots you can think of and even a 4 figure cashout was done in a few hours
They were a bit painful at the beginning due to my verification documents but in the end received my winning. as a conclusion, the casino is a good site to play at
Hi YENA, Thank you for taking the time to leave a review, we certainly appreciate your kind words. It's great to hear you are enjoying our games. Congratulations on your winnings! At some point during the lifetime of an account we do request additional information from all players to verify the specific details registered and deposit methods used. We need to ensure funds are protected and the winnings are being paid to the correct person. All documents sent to us are kept private and confidential. Thanks again for sharing your feedback. All the best and happy gaming, Mr Spin
Fast payout - very good and friendly service - a lot of good games
Great cashback
Tempting offers
I would give a thousand LIKEs and A+ to them........
Hi ALICIASHIA. Thank you for taking the time to leave a review, its delightful to hear you are enjoying the services we do provide. We do hope our casino does prove lucky for you. We will pass on your kind words to the customer support team, they will certainly appreciate them! All the best and happy gaming, Mr Spin
By far this is one of my trusted casinos online.
The selection of games! A lot to be chosen from, you will be thrilled.
A lot of choice for deposits and withdrawal
Very prompt customer service
A lot of bonus given especially free spins. Wagering is acceptable
Very transparent on ways to limit your gambling
Verification process need some time, but it is ok as the purpose is to protect the players. Besides, I wish to have more bonuses. Other than that, everything is good.
Hi KANDRA Thank you for leaving a review, we certainly appreciate your feedback and we use all feedback to improve our services. We are so pleased that you have found our customer support helpful, as well as our depositing and withdrawal methods. In regards to our bonuses available and new game releases, details of new ones can be found on our Facebook page at www.facebook.co.uk/mrspin, however, we are thrilled that you are enjoying our free bonuses. We will certainly pass your experiences with Mr Spin to our relevant teams. In regards to our verification process, we do need to verify your registered details. This is to ensure you are who you say you are, and are of legal age to gamble and you will only need to do this when opening a new account with us. All the best and happy gaming. Mr Spin
Sent 6 forms of I’d to claim a measly win of £24 they are asking for impossible documents that I just can’t get on my phone when I tried to explain via 10 emails online chats where they just knock you off they want proof of my phone bill so I took a screenshot but that wasn’t acceptable they want my full bill on pdf I’m not that clever on a computer but they kept telling me they needed it to prove it was mine I’d already made numerous payments via this method they didn’t question it once yet try and get money off them it’s a total nightmare I couldn’t speak to a manager wasn’t allowed just repeatedly asking for stuff I think a passport and bill is enough proof of any I’d I didn’t have this much trouble to get a passport good lesson learned though won’t use again
Hi there, We are sorry to hear you are unhappy. At some point during the lifetime of an account we do request additional information from all players to verify the specific details registered and deposit methods used. We need to ensure funds are protected and the winnings are being paid to the correct person. All documents sent to us are kept private and confidential. We are disappointed to hear about your customer service concerns. When any concerns are raised we will certainly investigate this further and offer training and feedback where required. If you would like to discuss this further please contact our support team who will answer any queries you may have we are available 24 hours a day by calling 01384 888102, or you can request help from within your game menu. All the best, Mr Spin
Nothing. Absolutely nothing. How this casino is regulated is beyond me... a UK Casino shouldn’t treat customers like this.
Only positive is one customer service was polite but the rest of my experience is terrible.
Force you to have a bonus. If you call and want it removed they refuse. No casino should do this.
Asked for a refund and it takes ages. Barriers all over with regards to getting a refund. I’d have to wait a day before I could even attempt to withdrawal it. Spoke to a lady in customer service who was extremely rude. When I asked her name she pretended she couldn’t hear me and hung up.
Complaints procedure is long winded and you can’t speak to a manager.
Hi POPPYLOPS, We are sorry to hear you are unhappy with the services provided, when any concerns are raised we will certainly investigate this further and offer training and feedback where required, with manager calls we do advise you will be called within the hour from the request, if we were unable to get incontact with you, we do send you a text message to advise we tried. In regards to our complaints procedure, we apologise if you feel it is long winded, we will endeavour to acknowledge your complaint within 24 working hours of receiving it. We certainly want to discuss this further with you in regards to your bonus, as to why you want it removed: with our bonus we do advise you would only need to wager this 20x, compared to some casinos this is competitive. Our Contact Centre team are available 24 hours a day by calling 01384 888102, or you can request help from within your game menu. All the best, Mr Spin
Best Casino as per my experience so far ! Super-fast, helpful & pro-active customer service, Advanced & users-friendly website and Honest processing! Account verification process is logical and quick if you send the correct documents. Withdrawal is also very fast!
Hi WELKEMAG, Thank for you for leaving a review, its great to hear you have enjoyed your experiences with Mr Spin, we appreciate your kind words Dont forget to check the app for new games releases. Best wishes, Mr Spin
Nothing about this site to like. Total rubbish, avoid
There are none of the well known slots for a start. I went on the site to try it as there was a no deposit offer. After signing up and finding the games on offer limited and boring I went to cancel my account to find that there is no way to do that without contacting them. I chose to contact them via, the so called live chat which was either a computer or someone typing from a script! Very rude and impersonal. Would avoid this site.
Hi ANYABUG, We are sorry to hear of your displeasure, all of our games are unique to our brand as they are created in house, so you won’t find them anywhere else. When an account is created we do offer a free spin on our ‘Wheel of Fortune’ feature, from this you can win up to 50 free spins, we also offer 100% deposit match up to £100, however these would only be available on your first account. We do offer a very generous bonus scheme where you can gain bonus and spins from Facebook competitions, referring friends and bonus downloads plus many more. When a player raises concerns, we will certainly investigate this straightaway, and provide training and feedback where required. If you would like more information please contact our friendly support team who are available 24/7 on 01384 880102 or you can request a free of charge callback within your in game menu. All the best, Mr Spin.
The games are good and enjoyable to play. Great variety and seem very fair odds.
Trying to get through to customer services when asked to provide more information for a withdrawal is impossible, have spent more than 2 hours waiting to get through and I've still not managed it yet, very disappointing.
Hi CROWBAR, Thank you for your review, we are pleased to hear you are enjoying our variety of slot games, however we are sorry to hear you have not been able to get through to our support, sometimes during busy periods there can be a short delay while waiting for an agent. We certainly appreciate all feedback and will use it to help improve and enhance our services. If you still require assistance our Contact Centre team are available 24 hours a day by calling 01384 880102. You can request help from within your game menu, or text the word ‘HELP’ to 89910 and one of our team will call you back. All the best, Mr Spin
Customer support was very helpful and friendly. Great service will recommend playing on here as games are great and withdrawal is fast
Can't think of anything really everything was good.
Hey THENTOORGLAN, Thank you for your lovely review! We are happy to hear that you enjoy playing our games and had a positive experience with our customer support team! We will make sure to pass on your positive feedback to the relevant teams! All The Best, Mr Spin
My number one casino to play at.
I loved this Mr Spin. I have signed up and their platform is real user friendly and their support agent from the chat are the best out there. Fast withdrawal and they have a nice bonuses and competitions.
Hey CHRISTIPEREY, Thank you for your review! We are pleased to hear that you enjoy our platform and we will be sure to pass on your kind words onto the customer service team! All the best Mr Spin
Very easy to use app and good games, was very hesitant to use due to some reviews but decided to give it a try anyway.
Extreme downside to payouts, never seen mine after hours on the phone with customer services. It’s quite disappointing really, because the whole thing seemed to have some potential
Hi WWSKAA, We are happy to hear that you enjoy playing our games! In relation to withdrawals, we are happy for our players to be successful, once our security procedures have been satisfied, we are pleased to be able to make payments to our customers. If you would like to discuss this further please contact our friendly support team who are available 24 hours. To view our terms and conditions please visit https://www.mrspin.co.uk/our-terms/terms-and-conditions/. All The Best, Mr Spin
Registration is very easy. Mr Spin is probably one of the best casino out there. Despite having to confirm your ID when cashing out, the withdrawal was the fastest I have ever received. Really good job. Games are excellent and easy. If you love simple game interface, you will love the games they provide.
Hey Christinefries, Thank you for your review! We are happy that you had a pleasant experience with our withdrawal process and enjoy our selection of games! Make sure to keep your eyes peeled for more as we regularly expand our collection! All the best Mr Spin
After winning £30 from the no deposit spins I have to say I was very very hesitant after reading some reviews on this site that I would never actually see the winnings in my account.
Well it’s in my account this morning, thank you Mr Spin. Customer service levels have been superb and very polite, send them what they ask for and they do all they say they will and you will receive your winnings and well within there service levels mentioned.
Ignore the other reviews, I assure you as with me you will get paid out in a timely manner, I will certainly be using them again.
Hey STACKU24, Thanks for your review, our customer service team will be pleased to hear your kind words, we'll be sure to pass on your feedback to them. All the best Mr Spin
Nothing absolute joke of a company needs to be shut down..
Everything about this game is a joke they harass you with messages then when you win off them they don't deposit the money into the bank.. customer service is horrendous DO NOT USE worse company ever
Hi Jessica556, We are sorry to hear that you feel unhappy about the games on offer, bonus messages and service received. In relation to the service received, we are sorry that you feel we have not met your expectations. As a company who prides itself on offering the highest level of customer service if at any point a player raises doubt or concerns over the quality they have received will be investigated with the upmost importance. In regards to our marketing message, our privacy policy states that you can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by Contacting us at any time. We are happy for our players to be successful and, once our security procedures have been satisfied, we are pleased to be able to make payments to our customers. Mr Spin
Nothing. Not a thing is good about this site. They send constant texts, not very good if you have a weakness for gambling!!
Constant texts to play games but once you actually win they take it off you. Won £100 on a game, mr spin wanted all my details except a blood sample it seemed just to process this, nothing advised that it would not be the full amount being paid in. Call on Monday confirmed I would be deposited £100, today I got £50. Customer service is the worse Iv ever experienced in my life!! Bunch of crooks just looking to take peoples information and them for a ride!! Have raised with the FOC and IBAS that regulate them.
Hi Anon, We're sorry you feel this way. It is however stated in the T&Cs which accompany every bonus - and are stated in full on graphics etc - that the most you can withdraw from a free bonus is £50. Mr Spin
Great game but quite addictive but overall chances of winning are great
I think it should have a cap of how much you can spend
Hi Emma, Thanks for you review. As a responsible gambling operator, we have a number of measures in place to help you control your gameplay, one of which is a deposit limit. If you feel this would be of use to you, you can turn on deposit limits at any time by logging onto your account and selecting Responsible Gambling > Set Limits. You can read more about this and the other ways in which we help you gamble responsibly here: https://www.mrspin.co.uk/legal/responsible-gambling/ Mr Spin
The winnings are fair and the wager requirements and extremely low compared to other sites.
Everything else about how this site works, I met my wager requirements and wanted to withdraw my winnings, I received a text a couple days later asking me to contact customer support to discuss my account. The banking team had decided to not release my funds as they thought I was exploiting the company for their bonuses as I referred people (the whole point in why the bonuses are there) but they thought it was me using different numbers. After this they then decided to fob me off with a £2 bonus on a new game, what I don’t understand about this is that they are not able to confirm it’s me playing on my number, yet they will offer me extra bonuses. You’d expect my account to be shut down, not for them to further exploit me and expect me to still deposit and play using this disgraceful site.
I’d suggest to play, yet don’t fall for them trying to mug you off without releasing your funds!
Hi Jords8595, We're sorry to hear your feel this way however, under section 7a of our Terms and Conditions: We reserve the right to close your Account if you are abusing our bonus promotions. Examples of abuse include: • evidence of a series of bets being placed by a Player, or a group of Players, which, due to a deposit bonus or other promotional offer, results in guaranteed wins; • evidence of collusion between Players in connection with our casino games; • abuse of the Refer a Friend Bonus by, for example, creating duplicate accounts or purchasing a mobile phone database and using those phone numbers to create accounts; and/or • the same Player opening more than one Account with us in order to benefit from the New Player Bonuses. If your Account is closed due to abuse of bonus promotions, you will lose any amounts deposited and will not be entitled to withdraw any amounts from your Player Account. Abuse of bonuses by referring oneself is a breach of these terms and conditions. Mr Spin Casino
Nothing at all hence why I didn't want to play and wanted my account removed because of the constant texts.
Joined Mr spin once on signup for a try wasn't fussed so didn't play again. I then kept getting texts so emailed them and asked them to remove my account and number, they have now exuded me from all there sites for 6 months which I did not ask for as i contact Mr spin direct not the whole load of sister sites one which I do enjoy playing on!
Now they wont reverse it, even though it was there mistake for not being clear in the first place that it would cover all sister sites poor I will take my money elsewhere along with my friends and family who use your sister service, I will not be back in 6 months! Your loss!
If they cant follow a simple request then I wouldn't trust them with my money ever again!
Hi there MrsLewis79, We're sorry that you're disappointed, however even if you requested self-exclusion accidentally, it's not something that we're able to reverse. As a regulated casino, we take responsible gambling very seriously. If any player contacts us and asks to close their account via our self-exclusion contact methods, including the self-exclusion email address, we are required to put the self-exclusion in place for a minimum of 6 months. This system is in place to protect players who may have problems with gambling, and for that reason, it cannot be reversed. We have a responsibility to ensure that any player that self-excludes cannot play on any of our casino brands, which is why your account with other brands will have been affected. All the best, Mr Spin.
Love mr spin site. love all the slots games. Great facebook coms to win bonuses. Great new game download bonuses. Also very friendly helpful admins.
Hey WIGGLEFORMEBB, Thank you for your review and kind words! We will pass your positive feedback on to the relevant teams! All The Best, Mr Spin
This site is fantastic, definitely one of the best! The games are very easy to play & are very fair. The customer service is exceptional too, whenever I have had any problems which is rarely they have always been so professional & efficient at sorting it. When you do deposit then you are given lots of small generous thank you bonuses aswell as a bonus for initially topping up & when you withdraw there is never a problem in receiving your winnings at all.
There are finally lots of facebook competitions to enter too where you can win credit & even prizes sometimes that is very fair too I've won a handful of times myself. Love this site & I would definitely 100% recommend to all!
I don't dislike anything about this site it is absolutely fantastic!
Hey CHLOE_94, Thank you for your review and kind words! We will pass your positive feedback on to the relevant teams! All The Best, Mr Spin
Great site very friendly and great choice of games also runs competitions and also a lot of fun
The length of time to withdraw is the only down side
Hey XXXXBECCAXXXX, Thanks for your review! We are pleased that you enjoy playing our games and we will pass your positive feedback onto the relevant teams! In relation to withdrawals, If you would like to discuss this further please contact our friendly support team who are available 24 hours. To view our terms and conditions please visit https://www.mrspin.co.uk/our-terms/terms-and-conditions/. All The Best, Mr Spin
Mr Spin, is an awesome site to play slot based games.
The customer service team is number 1, always willing to help.
I had a £800 win and it was processed extremely fast and put into my PayPal
1 thing I would change and that is the ability to lock your withdrawals.
Other than that I strongly suggest everyone try this site.
Hey LOSTSOUL, Thanks for your review and kind words! We are pleased that you enjoy playing our games and we will pass your positive feedback onto the relevant teams! In relation to withdrawals, If you would like to discuss this further please contact our friendly support team who are available 24 hours. To view our terms and conditions please visit https://www.mrspin.co.uk/our-terms/terms-and-conditions/. All The Best, Mr Spin
I like the variety of games provided on Mr Spin Casino! They're great fun to play and an excellent way to pass some free time. And hopefully pocket yourself some winnings in the process!
I dont like how long it takes between requesting a withdrawal and the withdrawal actually being processed. The 'withdrawal times' can sometimes be longer than stated due to this 'processing time'.
Hey LITTLEMISS88, Thanks for your review! We are pleased that you enjoy playing our games! In relation to withdrawals, we are happy for our players to be successful, once our security procedures have been satisfied. If you would like to discuss this further please contact our friendly support team who are available 24 hours. To view our terms and conditions please visit https://www.mrspin.co.uk/our-terms/terms-and-conditions/. All The Best, Mr Spin
Very fun and exciting games really fair too. Also loads of bonuses and competitions on the Facebook site. Really helpful and friendly admins, definitely recommend this site.
Only thing I would change is the length of time you are able to reverse your withdrawal winnings, other than that brilliant site.
Hey 07957268703, Thanks for your review! We are pleased that you enjoy playing our games! Make sure to keep your eyes peeled as we regularly release new and exciting additions for you to play. All the best, Mr Spin.
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Awesome casino to play, support is lovely and very understanding, cashout procedure is easy and fast, game selection is huge for my liking. All in all, I suggest everyone try them out.