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Melbet Casino

Item: Melbet Casino
Rating: 7.7
Author: Irena D.

The casino is restricted in your country.

Our Rating CasinoRank

7.7/10

CasinoRank

Player Rating 272 reviews

9.1/10

272 reviews

Complaint Response 55 complaints

1 day avg. 55 complaints

What we like

Live chat is open 24/7
The casino is available on most mobile devices
Home to lots of top performing software providers
Available in many different languages

What we don’t like

Limited video poker games

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Irena D.

Melbet Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://melbet.com/

Established

2012

Licences

Curacao Gaming Control Board

Company

Pelican Entertainment Ltd.

Affiliate Program

Melbet Affiliates

Languages

Arabic, Danish, French, Hungarian, Georgian, Norwegian, Romanian, Estonian, Chinese, Azerbaijani, German, Hebrew, Korean, Macedonian, Polish, Russian, Thai, Belarusian, Greek, Hindi, Kazakh, Slovak, Turkish, Vietnamese, Bulgarian, English, Finnish, Croatian, Japanese, Lithuanian, Malaysian, Portuguese, Serbian, Ukrainian, Filipino, Spanish, Italian, Indonesian, Swedish, Slovenian

Casino Type

Instant Play, Mobile, Sports, Crypto Casino, Live Casino

Melbet Casino is an online casino powered by lots of different software providers which include NetEnt, Microgaming, Pragmatic Play, Big Time Gaming, Betsoft, Playson and Endorphina and the list just goes on and on. Players can enjoy a wide range of games from slots to table games, live games and plenty more. The site's primary language is in English but it can also be reached in tons of other languages as well. They’re also available instantly through a web browser or on the go. Melbet Casino is licensed and regulated by the Government of Curacao.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. To best find the full list of restricted or allowed countries and territories players can see more information under ‘more casino details’.

Mobile Gaming

Of course, players can also take the casino with them wherever they may go as there is a mobile version of the site available. This can be opened through a compatible mobile browser so players don't need to download an app and there is a large selection of mobile games available.

Security and Fairness

When it comes to keeping players information safe the casino utilizes a high level of encryption which protects any details that are entered into the casino by the player. This also protects any financial transactions so they are kept secure at all times.

They use a random number generator too so players can rest assured the games are always producing fair and random results.

Deposit Methods

AstroPay Card, Skrill, Neteller, Caixa, Itau, Santander, Bradesco, Jeton, WebMoney, Perfect Money, SticPay, eZeeWallet, Bitcoin, Litecoin, Dogecoin, DAI, Dash, Ethereum, Monero, Zcash, Tether, USD Coin, Bitcoin Cash, Payz, Pay4Fun, Binance

Deposit Fees

Withdrawal Methods

Pay4Fun, AstroPay Card, WebMoney, Perfect Money, SticPay, Payz, Payeer, Bitcoin, Litecoin, Dogecoin, Dai, Dash, Ethereum, Monero, Zcash, Tether, TRON, Binance, USD Coin, Bitcoin Cash, Skrill, Neteller, Jeton

Withdrawal Fees

Withdrawal Limit

No Limits

Currencies

Serbian dinars, Euros, Russian rubles, US dollars, UAE dirhams, Albanian lekë, Armenian drams, Argentine pesos, Angolan kwanzas, Australian dollars, Azerbaijani manats, Bosnia-Herzegovina convertible marks, Bangladeshi takas, Bulgarian leva, Bahraini dinars, Burundian francs, Bolivian bolivianos, Brazilian reals, Botswanan pulas, Belarusian rubles, Canadian dollars, Congolese francs, Swiss francs, Chilean pesos, Chinese yuan, Colombian pesos, Cape Verdean escudos, Czech Republic korunas, Djiboutian francs, Danish krone, Dogecoin, Algerian dinars, Egyptian pounds, Eritrean nakfas, Ethiopian birrs, Georgian laris, Ghanaian cedis, Hong Kong dollars, Croatian kunas, Hungarian forints, Indonesian rupiahs, Indian rupees, Icelandic krónur, Jordanian dinars, Japanese yen, Kenyan shillings, Comorian francs, South Korean won, Kuwaiti dinars, Kazakhstani tenges, Sri Lankan rupees, Liberian dollars, Libyan dinars, Moroccan dirhams, Moldovan lei, Malagasy Ariaries, Macedonian denari, Myanma kyats, Mauritian rupees, Mexican pesos, Malaysian ringgits, Mozambican meticals, Namibian dollars, Nigerian nairas, Norwegian kroner, Nepalese rupees, New Zealand dollars, Omani rials, Peruvian nuevos soles, Philippine pesos, Pakistani rupees, Paraguayan guaranis, Qatari rials, Romanian lei, Rwandan francs, Saudi riyals, Sudanese pounds, Singapore dollars, Somali shillings, New Taiwan dollars, Tanzanian shillings, Ukrainian hryvnias, Ugandan shillings, Uruguayan pesos, Uzbekistan som, Vietnamese dong, CFA francs BCEAO, CFA francs BEAC, South African Rand, Zambian kwachas, mBTC, Tether, TRON, ADA, Costa Rican colóns, Dominican pesos, Guatemalan quetzals, Guinean francs, Honduran lempiras, Iranian rials, Iraqi dinars, Lebanese pounds, Malawian kwachas, Nicaraguan córdobas, Panamanian balboas, Swedish kronor, Syrian pounds, Thai baht, Venezuelan bolívars, Turkish Lira, Tunisian dinars

Pending Time

0-1 hours

Withdrawal Times

E-Wallets 0-24 hours
Bank Transfers 0-5 days
Card Payments Not offered
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

NetEnt, Games Global, Wazdan, PariPlay, Endorphina, Iron Dog Studios, Play'n GO, Pragmatic Play, Evoplay, Betsoft, Amusnet (Former EGT Interactive), Playson, Genii, Elk Studios, Red Rake Gaming, Habanero, Spinomenal, Booming Games, Booongo Gaming, SA Gaming, Join Games, ReelNRG Gaming, Betixon, Felix Gaming, Apollo Games, Noble Gaming, Red Tiger Gaming, Fugaso, Rival, Spade Gaming, OMI Gaming, Tom Horn Gaming, Belatra, Gameplay Interactive, Xplosive, Thunderkick, PlayPearls, 1x2Games, Mr. Slotty, Spinmatic Entertainment, 2 By 2 Gaming, World Match, Pocket Games Soft, Nolimit City, Platipus Gaming, Fazi, OneTouch Games, Ganapati, BGaming, Kalamba Games, BF Games, WeAreCasino, SYNOT Games, Gamomat, Nektan, Espresso Games, MGA, Leander Games, Slotmotion, Igrosoft, Concept Gaming, Amatic Industries, Swintt, iSoftBet, Quickspin, KA Gaming, ZEUS PLAY, Gamevy, Authentic Gaming, Multislot, Gamatron, Spigo, RTG, Oryx Gaming, Leap, Ortiz Gaming, Revolver Gaming, Genesis Gaming, The Games Company, August Gaming, Triple Cherry, R. Franco Games, REDSTONE, Mancala Gaming, SmartSoft Gaming, 7Mojos, Holle Games, High5Games, 3 Oaks Gaming, Mascot Gaming, NetGame, Eurasian Gaming, Slot Factory, Blueprint Gaming, 1spin4win, TrueLab Games, CT Interactive, Caleta Gaming, Inbet Games, Onlyplay, Hacksaw Gaming, Zitro Games, Evolution Gaming, Nucleus Gaming, Mobilots, GameArt, Cayetano Gaming, Playtech, GreenTube, Aviatrix, Reevo, NetGaming, Turbo Games, Triple Profits Games, Betsolutions, FA CHAI Gaming

RTP

Not publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Players who enjoy video slots will not be disappointed here as the casino is home to so many software providers. There’s too many to mention but they include big names like NetEnt, Microgaming, Betsoft, Playson and Endorophina. Players will of course be able to select which provider they want to take a look at or can just browse them all to find the games the like. Titles include the Lucha Legends Slot, Exotic Cats Slot, Voodoo Slot, Chilli Heat Slot and The Dog House Slot.

There’s lots of table games here as well so players will have their pick of games when it comes to classics such as blackjack and roulette. There’s other games too like Baccarat, Bingo and of course some well known poker games.

Players just wanting to try their luck at some card games might want to try the video poker games instead. These are still found in the casino lobby and include All Aces Poker and Jacks or Better Poker.

Live Casino

The casino does have a live casino as well which is open around the clock and each game is hosted by a real life dealer to add to the excitement. Games are available from the likes of Evolution Gaming and Ezugi and include Live Blackjack and Live Roulette.

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Anyone who needs help and assistance can contact the casinos customer support team who are available around the clock. The fastest way to get help here is by using the casinos live chat facility which is open 24/7. Players can also email the casino for additional support and customer service agents are available over the telephone. They even have an online contact form if any additional questions need to be asked.

Suggest an edit

Complaints

Read the complaints other players have left for Melbet Casino. Learn more about complaints.

Show all complaints

Submit complaint

Didn't received the price of daily Tournament winning

I’m from Bangladesh, and I’m writing to raise a complaint regarding a prize I won.

About 1.5 months ago, I achieved 1st place in a contest and won an Apple Watch Series 10. After winning, I waited for an update but did not receive any clear information.

I then contacted Melbet support by email. They asked me to confirm whether I wanted the physical prize or 11,000 promo points instead. I replied and clearly requested the promo points. However, after that response, I did not receive any further reply.

However, the current market price of the Apple Watch Series 10 is around 41,000 BDT, so I believe I should receive approximately the same amount in promo points (with minor variation). I do not understand why only 11,000 promo points are being offered. Despite sending multiple follow-up emails, I still have not received a proper update.

This extended waiting time and poor communication are very disappointing.

My Melbet ID: 1528138483

I have attached screenshots of the contest that I won and the email conversations for reference. You can also find the Email Address I used for contact to melbet in the complaint system.

I would appreciate a clear update and a quick resolution to this matter.

Sincerely,

< full name removed >

Resolved

My deposit to casino was not credited

Hello! I've been a client since 2019 and have made numerous deposits and withdrawals without any issues. On January 31, 2026, I made a deposit of 77,580 rubles. It wasn't credited. I contacted support. They asked for a receipt, then created a request to search for the deposit. The deadline was set at two days.I provided a receipt, a video from my personal account, and a bank statement. They ultimately extended the period to 10 days. A total of 10 days have passed since the deposit. How long will it take for the funds to be credited? my id account 91081959

Resolved

руб.77580

Melbet Casino- Suspicious url due to which I wish to close my account

I registered at Melbet Casino. I received the welcome emails... but when I clicked on one of the links in the emails, it redirected me to a completely suspicious URL https://melbet-751074.top/es. When I realized this, I requested the closure of my account because I don't trust a URL like this at all. They asked me to send documents and photos to close my account, which I'm not going to do because I don't trust them redirecting me to URLs like this. Furthermore, this platform has slots enabled that are prohibited in my country, which makes me even more suspicious. This is another reason why I don't intend to send such sensitive information as photos of my ID. All I'm asking for is the closure of my account because I don't trust them. I requested it through the email I used to register, and they refuse to do it. I have photos and videos as proof of all this.

Rejected

Deposit of 1000dhs

Hello,
I tried to make a deposit on my Melbet account. The platform displayed a number to which I had to send the funds. I went to CashPlus and sent the money to that number.

After returning home to take a screenshot of the transaction, I noticed that the number on the platform had changed and was no longer the same number I sent the money to.

I attempted to contact support, but I have not received any solution so far.
I request AskGamblers’ assistance in contacting Melbet, investigating this issue, restoring my account details, and crediting the deposit to my balance.

I can provide evidence such as the CashPlus receipt, screenshots, and account information.
Thank you.

Rejected

د.إ.‏1010

I don't receive my cashout

I requested a withdrawal from my account, and it seems to have been approved, but I haven't received the money yet. They say I have to wait three hours, and I have waited, but I haven't received anything. The money transfer itself takes no more than ten seconds. I've sent several emails, but there's no response. I have 3000 Saudi Riyals in my wallet, and 2080 has been transferred but I haven't received it yet total 5080 riyal ... Please help me get my money.

Note: The complaint was filed after the time specified by the casino had expired.

Resolved

ر.س.‏5080

KYC Delayed and Withdrawal Pending

Hi Team,

My Melbet ID is 1436157871. I’ve been trying to withdraw my funds since November 1, 2025, but the withdrawal was blocked and I was asked to submit documents for verification. I’ve been sending the requested documents for the past 7 days, but the process is keep getting delayed. My balance is $5,247. Kindly look into this Issue.

Unresolved

$5247

Withdrawal rejected and verification document pending

Melbet account id - 1426248289

02/11/2025 I'm withdrawl RS.16444 but withdrawal is rejected.
Withdrawal rejected reason = " Request for documents "

I'm submitting entire asking documents to MELBET security department ( via email ) . THEN after mail received from melbet security department = " Your request has been sent to the specialists, wait for the answer "

02/11/2025 onwards till now I'm unable to WITHDRAWL my amount ( and ) I'm unable to play casino games.

Kindly request to you Solve my issue.

Attached FILE - withdrawal rejected detail screenshot

Resolved

₹16444

Delayed Withdrawal of NPR 41000 approximately 290 USD

Hello AskGamblers Team,

I am filing a complaint regarding the delayed withdrawal of my funds from Melbet account **1349328963**.

1. **Amount:** The original amount is **NPR 41,000 (approx. $290 USD)**.
2. **Request Date:** I initiated the withdrawal on **October 11, 2025**, using the 'Kankai, Kathmandu' payment system.
3. **The Problem:** It has been **6 days**, and I still have not received my money.

**Details of Support Interaction:**
I have contacted Melbet Customer Support multiple times (on Oct 14th and 15th, as shown in the attachments) seeking an update. Their response is always the same: **"Hajurko request hamile sambandhit specialist lai forward garisakiyeko chhau. Kripaya thap samadhan ko lagi dhairyapurbak pratikshya garnu hola."**

**Translation:** "We have already forwarded your request to the relevant specialist. Please wait patiently for further resolution."

The support team refuses to provide a clear timeline or any useful update, forcing me into an endless waiting loop. This behavior forced me to contact unofficial agents on platforms like Telegram (screenshots also attached).

I am attaching all screenshots, including the original chat in Nepali, as proof. Please note the unhelpful, automated responses from the Melbet Operator.

I request your intervention to force Melbet to process this withdrawal immediately. Thank you.
--- CHAT TRANSLATION (NEPALI TO ENGLISH) ---

Me (User): What is the update on my payment??
Melbet Operator: We have forwarded your request to the relevant specialist. Please wait patiently for further resolution. We will resolve your problem soon.

Me (User): Am I going to get my payment or not?
Melbet Operator: Since your issue has just been forwarded, it may take some time to resolve. After the issue is solved by the relevant department, you will receive the amount.

Unresolved

नेरू41000

Withdrawals not credited to my bank account

On 01/10/2025, I had requested for withdrawal of Rs.. 49000, Rs.. 50000, and Rs.. 19400 through IMPS.

The payment system showed that the payment was successfully made. I tried to raise a query, but they have insisted I wait till 48hours.

After 48 hours, I had contacted the support. They have raised the query. But the query also got reviewed, and they have provided me with UTR numbers and asked me to approach the bank.

I had checked the bank statement, but the funds have not been received.

Resolved

₹118400

Deposit not credited even after providing all receipts requested

Dear AskGamblers,

On 01/09/2025 at 21:25 (GMT+1), I made a deposit of 1000 MAD on Melbet using CIH Bank. The funds were never credited to my account.

That same night, on 01/09/2025 at 23:36 (GMT+1), I contacted Melbet support and provided all three receipts from my CIH Bank app showing the transfer.

On 03/09/2025, I received an email from Melbet’s support saying that I had made another deposit of 1000 MAD on 02/09/2025, which was successfully credited. They asked me to provide the receipts for that transaction as well. I complied and sent them the receipts, while clearly explaining that this was a different deposit made through Lbankalik and was indeed credited correctly. My complaint, however, concerns the 01/09/2025 deposit via CIH Bank that was never credited.

Since then, support has continued to send me the exact same template email, repeatedly asking for the receipts I have already submitted multiple times. I even asked them to specify exactly what additional proof they needed and offered to record a video from my banking apps to demonstrate the transfers. Unfortunately, they ignored this and kept repeating the same response, as if they never bothered to read my explanations.

In my experience, deposit issues can occur with any bookmaker, but what makes Melbet particularly frustrating is the extremely poor quality of their customer support. I have never encountered anything like this before.

I have attached the transfer receipts and the full email correspondence so you can see firsthand how Melbet’s support has handled this issue.

Resolved

د.م.1000

Complaint Statistics

Resolved 48

Avg. Amount $ 1,617

Avg. Complaint Duration 9 days

Avg. Response Time 1 day

Review this casino

Share your thoughts with other players

Player rating

9.1/10 ● 272 reviews

Top reviews from our players

Inactive user

6 years ago

7/10

Melbet is actually a bookie and this is probably the reason why there is no casino deposit bonus available at all! But the casino section is really impressive. I don't know the exact number of slot games they have but there are definitely a few thousand. Games from 92 provider...i love casinos with game libraries like that. I think it is a pity that there are only a hand full of casinos which offer such a variety of games! I had no technical problems...all games I played ran as they should.

Surprisingly my cashout request was approved and completed after only one hour!! No account verification no document request... I would give melbet 10 stars but there are unfortunately two big negative points which destroy that perfect rating...

I totally agree with ghettobird...Melbet got one of the worst live support I have ever experienced!

The second negative point is the strange country restriction question...Askgamblers warns me that Melbet Casino is restricted in my country...the lcb.org review says: players from Germany are accepted at this casino...?
The terms & conditions at Melbet casino say:
Users from the following countries will not be allowed to register on our website: Germany (and a few more)

But I was able to register an account at Melbet I was able to deposit and to cashout. So either they have simply forget to update the t&c's and german players are now accepted at Melbet or
they let players from restricted countries register and play and if they try to cashout a huge winning they don't pay them of....but of course that's just my guess.

Thanks for your feedback. We will seek solutions to the above problems.

Melbet Casino 6 years ago

ghettobird

6 years ago

1/10

I like the fact they have a huge amount of suppliers of different games. To make a deposit is quite easy and doesn't cause much issue.
Most games are working.

This is the worst casino I have ever played at when it comes to customer service. They have a chat, but when you ask a question they never answer, they barely understand english. Withdrawals are impossible to do. You cant take out with the same you used for deposits, bank withdrawal doesn't exist. Even a simple thing as closing your account is basically impossible.
I would like to warn anyone planning to use this casino to stay away. You will just get frustrated