mBit Casino

I made a deposit of 11.30$ to mbit casino and they are trying to say I deposited under the minimum amount. I screenshot the minimum amount in they're terms and conditions which says its 9.11$. I sat there and literally argued with one of they're reps about it sent him the screen shot and they still trying to say I deposited under the minimum amount? It actually was a little over 14$ but came out to 11.30 after transaction fees! It's ridiculous that I have to argue with them over this matter considering in their terms and conditions the minimum deposit says its 9.11 it's crazy

mBit Casino

November 22, 2023

Hey there! Thank you for taking the time to leave us your feedback. We understand your concerns, however, it’s important to understand that blockchain transactions are one-way – funds sent below the minimum can't be recovered.

We operate exclusively with cryptocurrencies at our casino, and our values are reflected in these digital currencies. The minimum deposit amounts for each currency are as follows: 0.00035 BTC (0.35 mBTC), 0.05 BCH, 0.14 LTC, 0.01 ETH, 115 DOG, 10 USDT, and 25 XRP.

When you are sending funds to your account, please consider sending the minimum amount required in crypto, not the equivalent in USD for example, because the crypto market/value is very volatile.

For example, if 20 USD would match the minimum required at this moment, 10 minutes later it could not be the same amount in crypto due to market fluctuation. In this case, our payment provider will not recognize the transaction and will not send the funds from the blockchain to the casino and to your casino deposit address. The process is automated and has no human interaction, which is the reason why deposits under minimum are not reaching your account.

For a minimum deposit amount of 0.35 mBTC (0.00035 BTC) consider the Blockchain fees too.

There are two ways in which the fees are taken - in addition to the sent amount or from the sent amount. It's important to note that transaction fees on the blockchain are managed by your personal wallet provider. It's crucial to be well-informed about the associated fees and understand how the deposit will be affected in the end.

Our Support team is in touch with you via email regarding this case. They will do their best to assist you on this.

Thank you!

This had been my favorite casino for a long time until recently. They have stopped allowing all withdrawals recently. Other than that, their vip bonus is the best.

The recent removal of withdrawals from the wallet.. Just as I finally won big. Now I've lost another $200, and my ability to moderate my limits is horrible.

mBit Casino

July 26, 2023

Hello Brenty,
Apologies for the inconvenience. Our payment provider had an unscheduled maintenance, and the withdrawals were indeed paused at some point, however, we would want to indicate that currently, the deposits and withdrawals are functioning properly.

Thank you for your patience and understanding.

Best Regards

Games, fast deposits, fast customer service response. They introduce different games on a monthly basis and have a decent cashback program depending on the tier you play.

On Jul 21, they suspended all withdrawals without notice, first it was maintenance, then it was technical issues. 5 days, they still say the same and no withdrawal has been processed since JULY 21ST.

mBit Casino

July 26, 2023

Hello noralgol,
Apologies for the inconvenience. Our payment provider had an unscheduled maintenance, and the withdrawals were indeed paused at some point, however, we would want to indicate that currently, the deposits and withdrawals are functioning properly.

Thank you for your patience and understanding.

Best Regards

This place is no longer the same after their main VIP host left, she used to be so attentive and talk it out with you, made you feel more like a human than just another player to get money out of.

mBit Casino

March 9, 2023

Hello VeleKadine,
We are sorry to hear that you are not satisfied with our current Loyalty Program. We are always on the lookout for improvements, to make the experience as pleasant as possible.
The person that you are mentioning parted more than 2 years ago.

Best Regards

I've been playing at mBitCasino for a while now and my experience has been decent. The game selection is good and the platform is user-friendly. The support team is responsive and helpful, which is always appreciated.

I do have a few concerns about the bonus terms and promotions. At the time of sign up, I felt that mBit Casino could have been more transparent about their bonus terms. Additionally, their email promotions could include more information, as it's often unclear what the bonus terms are.

mBit Casino

March 9, 2023

Hello Mike B,
Thank you for your feedback and for choosing mBitcasino. We would want to mention that all our terms are visible on the site and a new account can only be created after reading and accepting the terms.

Best Regards

Where to start?! Mbit is without a doubt the best online crypto casino out there. I personally had 3 back to back weeks where I made $2000 each week. The payouts are super fast, their VIP program is awesome, and hands down has the best customer service. If u want a fun trustworthy casino this is your place!

Theirs not a whole bunch that I dislike about mbit. Sometimes the games malfunction in the middle of game play but if u refresh everything goes back to normal. And sometimes u have to manually activate the bonuses.

mBit Casino

March 9, 2023

Hello Thul4u,
Thank you for your feedback. We are constantly working on providing a great experience and your kind words prove it.
For any situations we are there for you 24/7 just a click away.

Best Regards

They have an easy to use site when it comes to navigating it and they have a lot of games to choose from but that’s about all they have going for them any more!

First off I’ve been a player with them for over 5 years. I loved the place when I first got there. The vip host was amazing and listened and talked with me often. Since losing her I haven’t went back there much, but the last year I’ve been back there a handful of times and I’ve got to say that the customer service is the worst. They are short and have no appreciation for the customer. I don’t feel comfortable there, and I think that the bonuses are a waste compared to other places. So many other sites that appreciate they’re players so much more don’t waste your time here in my opinion they have fallen behind.

mBit Casino

March 9, 2023

Hello Mrzoom,
Thank you for your feedback. We are sorry to hear that your experience with us is not the one that you were expecting. We are always working on improving ourselves and are always opened to any conversation.
For any situations we are there for you 24/7 just a click away.

Best Regards

Hello, my name is < name removed >. I would like to share my extremely negative experience at MBit Casino.

At the end of April 2022, I registered an account with Mbit casino. I made 3 deposits in DOGE and used their welcome package. I was lucky to win 28690 Doge with my third deposit, which I was very happy about. However, I still haven't received my winnings! It's such a scam! Just imagine, it's October 2022 and I submitted a withdrawal request in May 2022. I've been trying to get a withdrawal for 6 months. Half a year!!! I did so much over this time.

On May 24, I sent all the documents that I was asked for (ID, bank statement, selfie with a piece of paper that says mbitcasino and the current date). After that they ignored me for 2 months. I chatted with support to see if I could request a withdrawal, if my documents were checked, but I constantly received the same answer: “Our support team will contact you by mail.” Obviously, no one contacted me until I re-requested a withdrawal of funds so that they would pay attention to me!!!

Hallelujah, they finally answered and asked me to pass a skype verification. After a while, they called me and verification was carried out. By the way, all questions were asked in Ukrainian. After verification, I was promised that I would know the result within a day. OF COURSE, I did not receive any result. It took 2 weeks before I got any response. In theIR message, they wrote that verification is still in progress and they will give an answer at the end of this day (it was September 2). As you can already understand, they did not give me any answer!

The next message from mbitcasino I received on September 6, they again promised that the result would be received by the end of the day. They almost did not lie in that one: on September 7, I received a message that I should GO VERIFICATION ON SKYPE AGAIN. It's just a mockery, there's no other way I can call it.

For 5 months they cannot verify my account and ask me to go through this humiliating procedure again. Also, they blocked my casino account. I think they are just looking for an excuse not to withdraw my winnings. I provided them with all my personal documents, passed this verification, where I held personal documents in front of my face on camera to confirm that I am a real person. Answered all their questions and now what? I have to do the same thing again? For what reason? I have no more strength or words. I highly recommend not to deal with this casino. I do not recommend mbit casino to anyone!

I want to share my extremely negative experience of playing at MBit Casino and explain my problem.

On May 19, 2022, I won 16045 DOGE at MBit Casino. However, during all this time I have not received my winnings. I was verified via Skype. They promised to respond according to the verification result within a day, but they sent a letter that verification is still in the process, so the result will be later. I never received an answer, and my casino account was blocked. WITHOUT EXPLAINING THE REASON. No one responds to my messages by mail. Apparently, they decided to pretend that I don't exist.

I won't even say how wrong and outrageous this attitude towards the players is. Okay, you blocked my account, but at least explain why. I really hope that this problem will be solved (although it's been 3 months), or I'll just find out why my account was blocked. I truly hope for the reaction of the MBit casino representative.

I have already seen similar complaints about MBit on other sites, so I also decided to leave a comment. On the one hand, it is a pity that people so often face unfair treatment towards themselves. Still, maybe it will become an indicator of quality and someone will pay attention to this problem. If the casino does not withdraw money, this means a poor quality and disgusting attitude towards players. I would like to see this situation finally resolved.

mBit Casino

August 12, 2022

Hello roger.bradley.995! Thank you for taking the time to share your experience with us.

According to our Terms and Conditions, we reserve the right to check the player's identity (KYC procedure) prior to processing the payouts.

During the verification process, we were unable to verify that the person who provided the documents was indeed the account holder, and we have strong reasons to believe that someone else's identity has been used instead.

And according to point 9.10. of the Terms and Conditions, in case of false personal data provided by the players, the withdrawal will be refused, and the user account will be terminated.

This is why your account was terminated, and we would like to apologize for having overlooked informing you about the reason for this decision. We appreciate your feedback in our efforts to improve our product and services.

We hope this clarifies the situation.

Good selection of games. Fast cash outs. Fast responses from VIP and 24-hour support. A large amount of promotions offering cash bonuses and free spins.

Mbit casino has started to go downhill recently which is a shame. The accrued bitty coins are 10x harder to accrue, requiring a $1000 turnover in place of the original $100 turnover. Deposit bonuses don't add after enabling within the deposit page. Contrastingly, low-value bonus spins are added after disabling, voiding the player's eligibility for cashback on the deposited amount. The VIP tiers reset every 3 months, making long-term high turnover players go back to beginner status.

Good for new players looking to deposit and play with small amounts. Long-term large turnover players would get better value and proportionate bonuses elsewhere.

mBit Casino

July 1, 2022

Thanks for taking the time to review mBitcasino. Firstly, we would like to apologize for any confusion caused as a result of our Bonusing structure and/or Loyalty Program and we would like to take this opportunity to explain further.

The daily promo can be enabled both from inside your profile’s dashboard on the Deposit Page, or directly on the daily promo map page before making your deposit.

If you miss the deposit step, no worries! Simply reach out to our Support Team at any time and they will gladly add the bonus for you. Just remember that they can only do this if the deposit play hasn’t started.
Claiming free spins will not impact cashback eligibility. In this case, you only need to meet the minimum loss requirement.

The new Loyalty program comes with resets every 3 months only (previously it was monthly) and features many more perks, ranging from weekly free spins to cash bonuses.

We really appreciate you taking the time to provide feedback. Rest assured, all comments and suggestions are taken on board and we are consistently planning enhancements in the player journey as a result.