Complaint #188 mBit Casino

Account closed and winnings was not paid to me

By AARONSTEVENSON

2 years ago

My account was closed after I tried redeeming $15,787.67 that I won from depositing $50 of my hard earned money and my account was verified and and authorized for withdrawals.

I only had one account and I was playing from an accepted country and had not violated any terms or condition and they closed my account and didn't pay my winnings, and they won't respond to me via email and they keep giving me the run around when I contact them via live chat.

Disputed Casino mBit Casino

Reason Account closure

Amount $15787.67

Discussion

AskGamblers

• Support Team

1 year ago

Dear @AARONSTEVENSON,

The AskGamblers Complaint Team is kindly asking you to assist the mBit Casino team further and send the required info your casino registered username and email related.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message that the needed info was sent to our support@askgamblers.com address, so we could forward it to the casino representative for further check.

Should you refuse to reply, or fail to confirm your registered email address, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

mBit Casino

• Representative

1 year ago

We would also like to apologize for the delay in our reply - this complaint was unfortunately missed due to an outdated email address linked to our AskGamblers account, which caused us to miss notifications about the issue.

mBit Casino

• Representative

1 year ago

Dear Aaron,

Please rest assured that we take matters like this very seriously and are committed to assisting you in resolving this issue.

Upon reviewing your case, our team was unable to locate an account associated with the email address provided. We also conducted a review of our email records and found no correspondence using that address.

Additionally, we have reviewed the withdrawal amount you mentioned. After carefully checking our records for the March-April period, we could not find any withdrawal request for $15,787.67 or a similar amount that had been canceled by mBitcasino.

To assist you further, we kindly request that you provide the correct email address associated with your mBitcasino account. With this information, we will promptly re-investigate and ensure this issue is addressed as efficiently as possible.

We appreciate your understanding and patience, and we look forward to resolving this matter for you.

AskGamblers

• Support Team

1 year ago

Dear all,

This complaint has been reopened as per mBit Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

mBit Casino Complaint Stats

Resolved 24 / 24

Avg. Amount $12,946

Avg. Complaint Duration 6 days

Avg. Response Time 1 day

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https://www.askgamblers.com/casino-complaints/mbit-casino-glitch-and-refund

Despite attempts, their support team has been unable to rectify a glitch on their end which does not allow me to play real money games. Each withdrawal attempt is consistently rejected due to a 1x or 10x playthrough requirement, which I cannot fulfill as I'm unable to access the games. Despite numerous emails to their support team, it seems they are leading me in circles.

My issue was elevated but they have not replied to my email after that. Moreover, each time I respond to the ongoing email chain, a new staff member start all over again.

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I have been going around and around with mbitcasino over this issue for several days now. I have a long email thread and they are simply giving me the run around.

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Hello,

I have open a new account into this casino and verify using email id. Right after that I have deposited 100 USDT into casino. When I got into casino I was log out and when I try to login again I got mail that my account is disabled. Then I try to contact their customer chat they told me then can't help over chat So I have to write a email. I write a email and did nor receive any email.

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My account was disabled after requesting a withdrawal and sending my documents

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However, the next day I could not login to my account because it was disabled. (error message when I login attached)

The live chat support suggested to send an email, so I did that(I don't have the live chat transcript here because it wasn't sent to my email as I was logged out of the account and locked out of it). But since I haven't got a response back to my email after 2 days (see email I sent in attachments), I decided to submit a complaint to make sure I get a response and my money.

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BTC1