Complaint #177 mBit Casino

Not giving my withdrawal

By Ylee012

2 years ago

I’ve made a withdraw from mbit 6 days ago from today and have not receive any sort of money back from them.

Every time I message them about it they always say the same thing that it their processor is having issue and are working on getting it process and they it will be sent out in the order it was receive. But then in a mbit discord group that I’m in a lot of players are also experiencing the same issue like I am. Also a lot of players who made withdraw in the past two days receive their cash but mine was 6-7 days ago and I haven’t gotten mines.

When I confront them saying I though payment was getting sent out in the order it was received then how come those people who just made withdraw a day or two ago received there’s and they’ll just reply with the same excuse like always saying it’s getting process by the processor.

It don’t make sense that if the processor is having issue then how come they are paying out others who made withdraw a few days after mines when my withdraw order was way before theirs.

Disputed Casino mBit Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

1 year ago

Dear @Ylee012,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

mBit Casino

• Representative

1 year ago

Hey Ylee,

We pride ourselves on offering the fastest withdrawals in the market. However, there was an instance in the past where delays occurred due to circumstances beyond our control. At the time, we acted swiftly, collaborating closely with our payment provider to resolve the issue and ensure the funds were released promptly.

The withdrawal in question was successfully credited to the users' personal wallets as it should have been. We deeply appreciate your patience during that period and remain committed to delivering a seamless experience in the future.

We also want to apologize for the delay in responding to this complaint. Unfortunately, it was missed due to an outdated email address linked to our AskGamblers account, which prevented us from receiving notifications about the issue.

AskGamblers

• Support Team

1 year ago

Dear all,

This complaint has been reopened as per mBit Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

2 years ago

Dear mBit Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

mBit Casino Complaint Stats

Resolved 24 / 24

Avg. Amount $12,946

Avg. Complaint Duration 6 days

Avg. Response Time 1 day

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BTC1