Complaint #137 mBit Casino

My account was disabled after requesting a withdrawal and sending my documents

By luciomackine

4 years ago

I requested a withdrawal from my mBitcasino account for about 1.12 eth (i don't have the exact number as I'm locked out of the account). I was requested KYC documents to verify my account (listed in the email in attachments) and I provided them. (live chat transcript attached of me asking how long until the documents will be verified, proves that I sent them).

However, the next day I could not login to my account because it was disabled. (error message when I login attached)

The live chat support suggested to send an email, so I did that(I don't have the live chat transcript here because it wasn't sent to my email as I was logged out of the account and locked out of it). But since I haven't got a response back to my email after 2 days (see email I sent in attachments), I decided to submit a complaint to make sure I get a response and my money.

This is all the proof I have of this, as most of it is on the account which I can't access. mBitcasino has all the proof of this, so they can verify what I'm saying.

Disputed Casino mBit Casino

Reason Account closure

Amount $3700

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

Following a careful review of valid information and proof presented by mBit Casino management, the AskGamblers Complaint Team has reasonable grounds to suspect that the player might have been involved in committing potential fraudulent activities.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

Inactive user

4 years ago

I'm replying so the complaint doesn't get closed, as i'm waiting on askgamblers response to what was provided from the casino.
I don't understand all these accusations. I did none of that. I played normally and did all that mbitcasino asked me to do.
By the way, the email that i sent to mbitcasino to ask the reason why my account was blocked never got a response. Show how much they are actually willing to help.

mBit Casino

• Representative

4 years ago

Dear AskGamblers Complaint Team,

Thank you for your reply.
We have replied to your email and we are waiting for your feedback.

Best Regards,
mBitcasino

AskGamblers

• Support Team

4 years ago

Dear all,

Kindly note that the AskGamblers Complaint Team requested additional evidence and details from the mBit Casino team due to the fact that we considered the information and proof they presented not justified enough to confirm the accusations against the player.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly.

mBit Casino Complaint Stats

Resolved 24 / 24

Avg. Amount $12,946

Avg. Complaint Duration 6 days

Avg. Response Time 1 day

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