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Mars Casino

Item: Mars Casino
Rating: 1
Author: Irena D.

Player Rating 33 reviews

5.8/10

33 reviews

Complaint Response 11 complaints

1 day avg. 11 complaints

What we like

Casino games available in instant play
Mobile gaming supported
A well-equipped live casino featured
Live chat open 24/7
Website encrypted with SSL

What we don’t like

A limited number of non-roulette table games

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Irena D.

Mars Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://mars.casino

Established

2016

Licences

Curacao Gaming Control Board

Company

Direx N.V. Casinos

Affiliate Program

Mars Affiliates

Languages

English, Russian

Casino Type

Instant Play, Mobile, Crypto Casino

Mars Casino is an online casino with a stunning space-themed design. The casino is playfully said to be located on the planet Mars. Powered by SoftSwiss, Betsoft, Endorphina and Amatic Industries, Mars Casino features a large variety of online slots and other online casino games. There is a live casino for players who enjoy the feeling of gambling against real dealers and a mobile casino for playing on the go. Mars Casino is available in English and Russian and is licensed and regulated by the Curacao eGaming.

Restricted Countries and Territories

Players from certain countries cannot benefit from promotions as opposed to players residing elsewhere. The list of restricted countries includes Israel, Spain, Ukraine, the UK, France, Netherlands, US and others. To see the full list of excluded countries, players should refer to the 'Restricted Countries' section.

Mobile Gaming

There is a mobile casino version where players can spin the reels of online slots and play other online casino games on their mobile devices and tablets.

Security and Fairness

The website uses industry-standard SSL encryption technology which keeps players' sensitive information safe from third parties.

Since the casino features online slots by SoftSwiss and NetEnt, players can be sure they are getting unbiased results given the fact the software providers are regularly tested and proved fair.

Deposit Methods

Bank Wire Transfer, Maestro, MasterCard, Neteller, Paysafecard, Visa, Sofort, Skrill, Bitcoin, Cubits, Klarna Instant Bank Transfer, Tether, Litecoin, Ethereum, Dogecoin, Zimpler, Payz, Rapid Transfer, Giropay

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Maestro, MasterCard, Neteller, Paysafe Card, Visa, Sofort, Skrill, Cubits, Bitcoin, Litecoin, Tether, Ethereum, Dogecoin, Bitcoin Cash, Zimpler, Payz, Rapid Transfer

Withdrawal Fees

Withdrawal Limit

EUR 5,000 per week, EUR 15,000 per month

Currencies

Australian dollars, Canadian dollars, Euros, British pounds sterling, Norwegian kroner, Russian rubles, US dollars, Bitcoin, Litecoin, Dogecoin, Ethereum, Bitcoin Cash

Pending Time

24 hours

Withdrawal Times

E-Wallets 24 hours
Bank Transfers 3-7 days
Card Payments 1-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Betsoft, iSoftBet, BGaming, Ezugi, Amatic Industries, Endorphina, GameArt, Habanero, Mr. Slotty, Booming Games, Belatra, Play'n GO, Thunderkick, Pragmatic Play, Yggdrasil Gaming, Platipus Gaming, Push Gaming, Ainsworth Gaming Technology, 1x2Games, 2 By 2 Gaming, Authentic Gaming, BlaBlaBla Studios, Big Time Gaming, Crazy Tooth Studio, Electric Elephant, Evolution Gaming, Fantasma Games, Foxium, Gamevy, Igrosoft, Genesis Gaming, Just For The Win, Lightning Box, Games Global, NetEnt, NextGen Gaming, PariPlay, Playson, Old Skool Studios, Probability, Quickspin, Rabcat, Realistic Games, Red Rake Gaming, Skillzzgaming

RTP

Publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Mars Casino features a variety of video slots running on several software platforms: SoftSwiss, Betsoft, Endorphina and Amatic Industries. The list includes popular titles like the Aliens slot, Battlestar Galactica slot and more.

The selection of table games includes different variants of roulette like American Roulette, French Roulette, Zoom Roulette and more. Players can also play blackjack at the casino. Video poker choice includes numerous Deuces Wild variants, Deuces and Joker Poker, Tens or Better, Jacks or Better and more.

Players who wish to try some specialty games can choose between scratch cards, bingo, Virtual Racebook, Virtual Soccer and similar games.

Live Games

The live casino is powered by Ezugi and features diverse live table games, including live roulette, live blackjack, live baccarat, live keno and live sede.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Players who have questions regarding their account, deposits, withdrawals and more can contact the customer support team in a couple of ways. There is an online contact form they can fill out or they can choose live chat, which is open 24/7. Alternatively, players can check the FAQ section in case their question has already been answered.

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Complaints

Read the complaints other players have left for Mars Casino. Learn more about complaints.

Show all complaints

Submit complaint

Mars Casino - Impossible to request a withdrawal

Dear Sirs from Ask Gamblers, I already have a lot of experience with online casinos, but right now I'm experiencing an incredible story with Mars Casino. I received my 100% first deposit bonus, which I unfortunately lost. Subsequently, I have made further deposits and now have an account balance of 1001 eur, which I would like to withdraw. now the incredible story - I made all my deposits by "SOFORT". Normally, it must be paid out to the bank account via "TRUSTLY", when using this method to deposit. I sent all the required documents - they are still pending and the support cannot ttell me when they will be approved. I wrote on the casino website, that i have to request a withdrawal to get verified. Now, I want to do that, but there is no option for me to make any withdrawal. There is an unknown method in Cyrillic font displayed which I could use. completely unknown in Germany and not accepted for german players. The support doesn´t help me. The result of 3h chat is: i have 1001 EUR in my Casino account and no possibility to cashout. Could you pls try to help me ? Many thanks and Best Regards

Resolved

€1001

Mars Casino - Verification Issues

I am experiencing some trouble with verifying my account at Mars Casino. The reason I decided to play here in the first place was because they are part of the Direx N.V group. Given my experience with casinos in this specified group, I have had nothing but pleasure playing at them, until now with Mars Casino I feel like everything is going south. I made a deposit and got a 100% match bonus and completed wagering. Close to completing wagering I uploaded my documents on the morning of 14 of August 2018 at 09:53am where my time zone is GMT +2. The very same day at night around 19:00 I logged in and saw my documents were approved. I contact live chat to find out how long will my withdrawal take and then suddenly he informed me that once the documents are approved, then it will be processed in a few hours. During the chat I got notified my documents was not approved, after is was already approved. Live chat informed me there was a mistake with approving the documents etc and the manager need to jump in. Since the 14th everyday they have been giving me the run around and fail to provide me with updates. Their time frame states, documents are approved within 24 hours and withdrawals also 24 hours but could take a bit longer. The same information is published on Askgamblers. No one can tell me why my docs is not approved or how long it will take. They keep on saying they will contact manager or sent a notification to finance, but its been over 48 hours and I have not recieved an update or no one can say why my documents has not been approved yet. This is frustrating as I do not know where I stand now and I would like the to stick to their stipulated time frames. Askgamblers I need your help on this one, as I though Mars Casino is a reputable online casino, but I am clearly mistaken. I have attached some conversation where they tell me they made a mistake in approving my documents. Also proof that I uploaded them on the 14th of August 2018 and the fact that they keep on telling me they do not have any updates. I even email them, but still no response from them.

Resolved

$190

Mars Casino - Delayed payments of 325 eur

hello, I have to delayed payments from this casino ,one 116eur and another 209 eur. They are 2 and 3 weeks old. I keep contacting support and they keep telling me that my withdrawals will be send soon. I got tired of these explanations.Please help me on this. I play at this casino many years and never had a problem of getting my winnings until recent times

Resolved

€325

Mars Casino - Stalling payment

Good afternoon. 09/11/17 I made a deposit in mars.casino. I played video slots. After the game, my balance was 310 dollars. I ordered a payment. This can be seen in the screenshot. It took 3 days but I did not receive any money. I wrote in an online chat and email, but did not get an answer. I ask you to help me get paid with casino mars.casino.

Rejected

$310

Mars Casino - Delay in withdrawal

On Tuesday the 18th of July I made a request to withdraw 1.3 BTC from Mars Casino. Currently by today Friday the 21st of July I am still waiting for that withdrawal to be approved and sent out to my BTC wallet. The reasons why I have not received this payment are very unclear to me and I am constantly getting no clear answer from customer support. I have been told by support that the financial department has to approve this request and it shouldn't take more than 24 hours and the maximum it should take is 3 business days. It has been longer than both of those times and I am still waiting with no clear idea of when I am to see my withdrawal request approved. In there terms and conditions it states clearly that none of this should be occurring. They also told me that because I have requested to withdraw over 1 BTC that the security department needs to check into it all to make sure no fraud has occurred. Even though I'm there terms and conditions it states that would only be necessary if it was 3 BTC or over so I'm not really sure why I am getting told lies. They also state in there withdrawal information that BTC withdrawals are instant. I would like my cash out approved and to be done with all of this nonsense.

Resolved

BTC1.3

Mars Casino - Payment & verification not being processed

Hi!,
Last week on the 12th of april i made a deposit of €20,00 with the welcome bonus at Mars casino. After my balance went to €0,00 after several hours, i logged in the other day on the 13th of april to get 25 free spins on starburst ( which is a part of the welcome bonus). With those free spins i reached a decent amount for a withdrawal. On the 13th of april i uploaded all my documents and made a withdrawal request. On the website it states the documents will be approved within 24 hours.

As of now, the 20th of april, my documents still havn't been approved and my withdrawal request is still pending. I must say i did reverse my withdrawals several times (with withdrawals pending between €150 and €900,00), because of no reaction/process of the withdrawal. Of course i blew loads way, probably to much joy of the casino..but i now have a withdrawal request for €300,00 waiting since tuesday morning and i will not touch it anymore.

I already spoke with live chat several times that i am unhappy with how things are going right now. They told me they send everything to finance to check, but i have been told this since friday the 14th of april. Seems like a robot live chatting sometimes.

I just want my documents reviewed + my withdrawal of €300,00 paid. This is just unfair stalling technique from the casino and i don't get why this gets such a grade on the website.

Resolved

€300

Mars Casino - Stalling with payment of over 37.000,00 euros

Hello AskGamblers,

I have some serious issues with Mars Casino.

I've won 37.000+ euros playing slot at Mars Casino. Made a withdraw of 4000 euros (max daily withdraw) and got it in a matter of days.

I played and wagered my bonus on Dead or Alive slot.

However, once I made a second withdraw, for another 4000, I got asked to send selfie holding my ID. I've sent them all the other documents before, and sent them selfie when asked.

Fast forward to almost a month, my documents are still pending, my withdraw was pending until recently. Today, I found out that my balance is zero, and chat support claimed they have tehnical issues. I was not informed of this in e-mail or in any other way before.

I highly doubt that it takes a month to verify documents and approve a withdraw. Chat support was of no help, constantly telling me not to worry and that they will contact relevant department. I've spoke to chat support probably 15 times, every time same story.

I am enclosing some screenshots that support my claims.

Please help me.

Unresolved

€37000

Mars Casino - Stalling $747 payment for weeks

Deposited $200 October 28th. They had no viable deposit options for Canadians in place, so I lost a bit of money waiting for the cashout option to appear. This process took over 2 weeks, and they kept calling me during the day - even at work - to try to get it to work. This also included several other issues with the site that I had to notify them about. Why should I debug your site for you? Finally, November 11th I was able to cashout. They processed it right away. Almost every other site I've ever played at has had the money in my bank account within 3 days. It's the end of November, and after checking my bank account several times a day everyday it still hasn't arrived. Even worse than still not having the money, I am pissed off that they have wasted so much of my time.

Resolved

$747

Mars Casino - Deposits still not credited, even after 5 days and with over 300 confirmations

I never had issues with this casino with past deposits or withdrawals. However my very last two deposits were never credited even when Blockchain address showed over 50 confirmations... --contacted support; They said they're working out the issue with their "payment provider" and I should expect a reply within 12 hours. This was Saturday that's just passed around noon time. About over 3 days already. No deposits credited... or refunded. The first deposit was for $10 in BTC and the second one was for $28 in BTC. Now when I contact support , they not only are not responding, but after their auto greeting to me, and after I remind them again of this issue, they completely ignore me. I don't understand what's such a big deal about them just crediting me $38 in my account. They obviously see that the attached links and files I've sent them are of the transaction details going through fine on my End to the correct bitcoin address they assigned me. One of the account reps @Gamora first said i'd have this resolved within 12 hours ... then yesterday same person tells me that if they don't see it resolved today--they would manually credit the missing BTC themselves. I think I've been very patient.... and for them to be so rude in not even giving me another explanation but rather just completely ignoring me makes me completely disappointed in this casino. I know it's only $38 but please help AG. I'd rather use this credit towards other casinos I feel would be a bit more thorough and and dependable when it comes to issues like this.

Resolved

$38

Mars Casino - Deposit not credited

i made deposite on 04.11 hereis proof what blockchain say https://blockchain.info/address/38P2VhATpaHebTivGWH1TZ4C9mKTynRhfS my deposite still not credited to my account balance live support say thtat finance department and payment system are checking this and only they can fix it. Gamora on live support say: Investigation is in process, these transactions never reached the casino account, so it's probably stuck somewhere between payment processor and blockchain. Our finance department is in negotiations with payment provider currently.They say that mistake are not from they side and they investigate,i think its not from my side too because moneyy missing from my e wallet so i think here someone joking.I wait now 4 days they still not got reply from payment department and money not credited what i deposite balance is one big 0.I have proof that i deposite to my deposite adress to casino and they invasitage somethings dont know what but money is on jupiter i think!!!!!Later i saw some changes on sie and i say to support but they not whant to listen when i deposite i dont look to fee for btc deposite and next time when i deposite fee was 0.5 btc lol,next time when i log in i saw that fee was 0.5%.I say to livesupport that and they not listen me thy just reply that investigations in in procesed...So from instant deposite to for now 4 days how i dont got credited!

Resolved

BTC0.5

Complaint Statistics

Resolved 9

Avg. Amount $ 4,756

Avg. Complaint Duration 4 days

Avg. Response Time 1 day

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Player rating

5.8/10 ● 33 reviews

Top reviews from our players

Inactive user

9 years ago

2/10

Netent and Microgaming slots, but very limited selection. Similar bonus like other new casino, 100%.

Welcome Free spins not credit when you make deposit. You have to ask from support next days.

Many slot not work at all, and online support sometimes answer quick, sometimes very very slow and not understand English. They ask send screen shot nonworking slots to email what not working either.

Hello Jamethai, Thank you for your feedback. The free spins included to the welcome offer are being added automatically, but they are connected to the match bonus on the first deposit. This is why, if you canceled the match bonus, free spins may not be credited automatically by the system. Anyways, our support is always online to help through chat, email or contact-back form! All the games are working properly, but in case if you've experienced some difficulties with any game, our support team may ask for a screenshot in order to find out the reason of your problem and assist you the best way. Sorry if it bothered you in any way. In case if you've experienced any troubles communicating with our chat support, you may forward the chat transcript to [email protected] and the management will take care of it. However, all our chat representatives are polite, well-trained and ready to help you with any issue in English. It is very important for us to provide a great support to our customers and we're working each day to improve for you!

Mars Casino 9 years ago

Leo

9 years ago

8/10

Great new casino with a nice clean design that offers a wide variety of games.

The Good:
1. Welcome Bonus (100% + 50 Free Spins)
2. Loyalty Bonuses & Reload Bonuses
3. First Payout was fairly quick.
4. Great Customer Service (Their chat function doesn't work sometimes.)

The Not So Good:
1. Live Chat gets stuck at "Operator Connecting, Please Wait" and you think your chatting with someone, but your talking to yourself.
2. Free Spins from Welcome Bonus doesn't automatically add daily (10 per day for 5 days). I would have to request it daily on chat.

However, for a new casino, it's impossible to be perfect. Other than those 2 simple issues, Mars Casino is an excellent casino that will most likely be one of the top online casinos.

Dear Leo, Thank you for your feedback. It is very important for us to provide a great support to our customers and we're working each day to improve for you! Please accept our apologies for the inconveniences you've experienced with our chat service - we're negotiating with the chat solutions supplier in order to resolve it as soon as possible. In regards of the other problem you've experienced, usually the Free Spins are automatic, but there a certain conditions that may prevent auto bonus issuing. For instance, in case if the 100% bonus on the first deposit was added manually by support, or was cancelled on your side, the system will simply not recognize these bonuses as connected. However, our support is always online to help through chat, email or contact-back form! Anyways, we really glad that you enjoyed your time on Mars and hoping to bring you even more joy in future!

Mars Casino 9 years ago