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Mansion Casino

Player Rating 37 Reviews
4.4/10
37 Reviews
Complaint Response 13 Complaints
3 days avg. 13 Complaints
What we like
  • Massive amount of Playtech games
  • Affiliated with Les Ambassadeurs Club
  • 24/7 support through live chat, phone, or email
  • 128-bit SSL encryption and firewall-protected servers
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Mansion Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.mansioncasino.com
Established
2004
Licences
Gibraltar Regulatory Authority
Affiliate Program
Languages
English, German, French
Casino Type
Instant Play, Mobile, Live Casino

Mansion Casino is the first online casino based on Les Ambassadeurs Club, one of the finest gaming locations in England. Since they are powered by Playtech, Microgaming and other software providers, they are able to offer one of the largest selections of games in the business. Mansion Casino has a license in the jurisdiction of Gibraltar. Because of government regulation, they cannot offer games to US players.

Security and Fairness

The Internet can be a scary place, but Mansion Casino doesn't want their players to worry. They meet our security standards with their 128-bit SSL encryption. This technology makes it impossible for strangers to discover any personal data you provide to Mansion Casino. Furthermore, all data is kept on firewall-protected servers.

Game fairness is also something that a casino should establish. Since Mansion Casino uses Playtech software, the games are already thoroughly tested. 

StallCation

Complaints

Read the complaints other players have left for Mansion Casino. Learn more about complaints.

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Mansion Casino - Free spins & winnings denied due to software glitch
Within only a few hours of registering & making my first deposit at Mansion Casino, I had a game freeze at the end of a free spins round. The game was Sinbad. Not a big deal I thought. I have had this happen many times with other games and at other casino. I will just close down the game and open it back up again. All will be fine, I will be awarded my free spins win and carry on. Not so. The game wouldn't let me close it, so I had to close down the casino itself. After logging back into the casino & returning to the Sinbad game, I was immediately taken to the last spin of the free spins round & then the game froze again. As previous, I also could not close the game. I emailed support & after waiting over an hour I was informed that the game was "reversed" & that I "need to enter the game". I did, but when I opened up the Sinbad game the free spins were gone & so were the winnings from the free spins. Now this was a small amount. $14 & change, $14.35 if I remember correctly, & probably still less than what I had invested in the game. But I immediately closed the game back up & contacted support again querying where my free spins or winnings were. After waiting over 8 hours for a response, I was told "Please note that the game froze in the middle of a bet not in a free round." Pardon me, what? I think somewhere in that response I was just accused of lying? Not a we don't see.. or it appears that... just "not in a free round." Not that I can prove this, but I just recently started paying at Playtech casinos and don't believe I have ever played their Sinbad before. This was definitely the first time I had ever won free spins as the arrival of a grey dragon wild symbol was new to me and also solidified in my mind that it was indeed a free spins round that I had been playing. Needless to say, I emailed support again contending that the game most certainly did freeze at the end of a free spins round and expressing that I didn't appreciate the implication that I was trying to rip off the casino. In this email I also asked to be forwarded a copy of my game play. I then emailed a quote from the Ask Gamblers complaints section stating that I was entitled to know the reason for the glitch with the Sinbad game as well as to receive the system log for the session. The response was that there was a glitch in the internet connection. I have now emailed support asking how they explain the coincidence that this glitch in the internet connection has occurred twice & both times it coincided with the end of a free spin round on the game Sinbad? I have also re-requested a log of the session in question. Please note that the reply did not deny nor apologize for the implication that I was lying. I was however reminded that I still had a casino balance and "you can try your luck with them and if you are unlucky can contact us to review offers" No thanks. My preference would be the return of my $30 deposit as the situation has left me with zero desire to play at this casino. Assuming the return of my deposit is not an option, than I would like my $14.35 free spin winnings and after that is returned to me then I will "try my luck". As the situation continues to be contentious and as I am not particularly savvy with technical issues, may I ask for your assistance with this matter. Thank you in advance Ask Gamblers Complaints Team.
staus Resolved
$30
Mansion Casino - Refused to pay with no reasons explained
Hi , Ill try to keep this short as I can I promise. I opened a Mansion Acc just over a year ago ( Jan 2014 ). I won a great amount of money and complied with the casino and met wagering requirements etc. but I decided I would not withdraw straight away, In fact ill leave it in and carry on playing from time time, after all we all love a gamble. I chose a range of games Roulette etc , Black Jack , Slots etc as have no preference or favorite.
Long story short, I fell pregnant and to be honest did not play that regular afterwards and decided I need my winnings so best I withdraw (29/01/15) Ive had contact with Mansion soon after asking for notarized documents which I had to arrange and did not know it would cost what it did, but went ahead and had it done. In the email they asked for me to send it special delivery ( again further costs ) but wanted to make sure it arrived and I could track the post ( I also emailed the pictures over to Mansion to let them know I had done what was asked and its on the way to them ) I had a reply saying the emails was not clear enough but thought to myself "they will have the originals soon". Ive just had an email saying , "
Unfortunately your winnings were removed and you will have your real money deposit returned. "
As you can imagine this is extremely upsetting and I just find it astonishing how they can send you on a wild goose chase , spending more money and then hit me with this? I would appreciate any support here, Im a bit lost and not sure where I stand? Can they just do this to me? what valid reasons or proof have they to deny me , PLEASE HELP XX
staus Unresolved
Mansion Casino - Mansion Casino refused to pay 18,000 euro!
My complaint concerns two casinos from this group: Mansion Casino and Club777. I have decided to make a single complaint as my history with the whole group is important as well. The complaint is very long as I believe mentioning all the relevant facts and details is necessary, especially when it comes to proving a negative, i.e. that you are not a bonus abuser or that telepathy does not exist. I played at this group during April and May. I enjoyed a variety of games and played very risky. I made a large number of deposits and lost most of them. Sometimes after having a large win I would return in a few days and gamble again, losing it all. Such was the case with Slots Heaven where I had won €3550 on 26.04 after depositing just €200 and lost it all a few days when I just opened the casino and made €1000 bets on Roulette. The same story occurred at LesaCasino. On 01.05 I reached a balance of more that €4000 after depositing €500 and receiving a 100% bonus. Next day I gambled it away by making €300-700 bets in Arcade games. My highest balance was €5700 which was a lot of money and more than 10 times the initial deposit. I played at the 3 other casinos in this group at the same time, but I lost my balances there within minutes of making deposits. All of the Mansion Group valued me as a player. I was given VIP levels and received individual promotional offers almost every day. They were completely comfortable having a player who gambled with a great level of risk, losing 2-3 large deposits at each of the casinos. A player who could lose a total of €8000 at SlotsHeaven and LesaCasino in a few minutes instead of meeting the wagering requirement and cashing out with a net profit. By 08.05 I had a net loss of €3650 with this group and zero balances everywhere. On 14.05 I made 7 deposits ranging from €100 to €500 to several casinos in the group, for a total of more than €2300. Some of them were played without any bonus. That day I lost four of the deposits and won with three of them. One was at Casino.com where I won €700 on €100 deposit without any bonus. Regrettably, I gambled it away 5 weeks later. The other two lucky deposits were at Club777 and Mansion. Each deposit was €500 and the bonuses I was given were 100% with all games included. I played quite a lot of games, most of them were card games and Blackjack was my favorite. The majority of bets during the wagering requirement were between €20 and €100, a lot of them were €50 Blackjack single hand or poker bets. There were some slots bets. At some points during the wagering requirement I made very large bets. At Club777 I bet €5000 on a single Blackjack game (5 hands of €1000) when I had a balance of €6700 and was close to completing the wagering requirement. At another point I made €255-510-1000 consecutive bets. There were also €200, €400 bets. At Mansion casino I made €700 and €2000 bets while having around €7000 balance. I lost some of these bets and could have easily lost my entire balances at both casinos like I did at SlotsHeaven and LesaCasino despite having an opportunity of making large gains without much risk involved. After completing the wagering requirements and playing some more I was thinking whether to request a withdrawal or gamble big with €1000+ bets and in the end I decided not to push my luck too much like I did before. My balance at Club777 was around €9500 and at Mansion Casino I had around €8500. I requested withdrawals on 17.05 and 21.05 and provided all the necessary documents. The verification process took two long weeks. On 02.06 I was informed it was finished and withdrawals would be processed within 24 hours. However, on 10.06 I was informed that only my initial deposits would be processed, for a total of €1000, with the rest of the balance removed. I was told this was in accordance with the terms and conditions 13.7 sections (a) and (c). I found out that these terms were changed after I requested a withdrawal and informed the support about it and the fact that I had not violated any term that was in place at the time I deposited and played at their casinos. Support replied saying that they would stick to their decision due to "the funds being amassed winnings on high stakes low edge games and freed wagering on low stakes slots, clearly displaying unfair game play" and base their decision on paragraph 13.2 which was in place at the time of my play and which is expanded by the new terms. This paragraph gives the right to withhold winnings if a user is identified as playing in a way designed solely to exploit bonus awards, among other things, and states that MansionCasino.com shall act in good faith to determine if there was actual or attempted abuse. Further communication didn`t help. I have described every aspect of my game play at this group in detail above and I think it is obvious to any reader that the reason for removing my winnings given by the support has nothing to do with reality or fairness. However, I would like to go through their arguments one by one. High stakes were made mostly on table and card games, many of those were high edge, not low edge. Wagering was not freed on low stakes slots. It was freed on average to high stakes table games. I would estimate their contribution as above 90% and slots around 5%. There was nothing unfair about my gameplay. It involved a very high degree of risk even when wagering was almost finished and I gambled multiple times using all-in maximum bets at different stages of my play. I played in a way that can be best described as emotional, excessive gambling and it is completely impossible to relate the term about playing in a way designed solely to exploit bonus awards to me. It is also impossible to say that MansionCasino has acted in good faith in relation to this matter. It seems that my account was reviewed with the new terms in mind, either by mistake or deliberately with an expectation that the discrepancy between the old and new terms would not be found. The actions of the group would be completely in line with the new terms if they had been in place at the time I signed up or accepted the bonuses. It unfortunate that the management refused to change their course of action after realizing those new terms cannot be applied to my case. Instead, they decided to claim that a general undefined anti bonus abuse rule had been broken. The magnitude of the sum in question must been a factor, too. The total amount I deposited to Mansion group casinos over a short period of time was €5950. I lost €4950 and could have easily lost the last €1000 on several occasions when gambling based on my instincts and pure fun without any system or abusive strategies. I lost great amounts of winnings and deposits previously in this group doing the same thing. I am almost sure these crazy swings would happen again if the casinos did not remove my winnings. Like I lost €700 I had in my Casino.com account that I had won without bonus. But the group decided to keep a nice €4950 profit to itself and refund just two of my numerous deposits. I know some may get an impression that I am a problem gambler. I am not, meaning I do not gamble with money I can`t afford to lose. I have impulses to gamble, but they can be resisted in most cases. So I am not a problem gambler. And certainly not a bonus abuser or someone "displaying unfair game play".
staus Unresolved
$24494

Complaint Statistics

Resolved 7
Avg. Amount $ 4,717
Avg. Complaint Duration 10 days
Avg. Response Time 3 days

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Player rating
4.4/10 37 reviews

Top reviews from our players

A year ago I found an exclusive no deposit promotion from them, they offered ten euro to the new players. They uses playtech software, I like them progressive slots so I decided to register to them. I downloaded the casino through the special banner and after I registered to them and logged in I get my money instantly. At the forum where I found the promotion they didn’t share the wagering requirements the only details what I saw that was the max cash out 200 euro and I needed to make a minimum deposit before I can withdraw.

I get my no deposit money instantly than I went to the live support and asked she to tell me more about from the bonus, like wagering requirements etc. She was helpful and informed me the play through requirements are 70 times. After I knew every important from the free money I went to the slots and started to play with the penguin vacation with 1 euro stakes.

That machine is one of my favourite on playtech, the wild structure and the free spins are amazing. Before I spin my last credit I get the free games, after the ten spins I went up to 57 euro. I decided to raise a limit to 2 euro because I remember the turn over requirements are high. When I reached the 20 euro I decided to play with the iron man slot with lower bets, 1 euro.

Unfortunately I wasn’t able to win because that slot wasn’t give me any higher winnings than my stakes. Finally I didn’t made my turn over but I had a great entertainment, and I really enjoyed it. I didn’t deposited them because they match bonuses aren’t the best but if they offers a new no deposit bonus to existing players I will try it.

A little over five years have now passed since I signed up at Mansion Casino. At that time the site in general also offered poker (which I was very keen on then) and sports betting, but nowadays it specializes in casino games. The ownership group also currently operates at least two other online casinos that I know of i.e. Casino.com and LesACasino, both also using Playtech software, though I think Mansion predates them. While I haven’t played here for the last two or three years (for reasons I’ll explain later on), the time I did spend there as a regular player was for the most part highly enjoyable and very fruitful in terms of wins and withdrawals.

My early days and months at Mansion were characterized by generous promotions that I almost always manage to complete successfully. Though I don’t remember the exact particulars of the signup bonus now, it was something like a 100% up to $200 match with a playthrough rate in the 20-30x range. More importantly, while casinos were increasingly restricting popular low house edge games like blackjack and video poker (as was the case here), other lesser played card and table games were still allowed for bonus play. I was therefore able to profitably clear not only the welcome bonus but subsequent offers on favourite games like Red Dog.

One fond memory is of the time when, soon after completing the welcome bonus and withdrawing my winnings, Mansion gave me a $150 bonus for transferring just one dollar – which they added to my main account – to the casino. I never got such a crazy promotion from them again but the nice deposit offers and occasional freebie kept me coming back for a long while, even as bonus amounts dropped, wagering requirements increased and more favourite games were restricted. The tipping point, however, came when the site changed its comps system from the standard Playtech scheme to one where play on different game types accumulated points at varying rates. I simply saw no further point in playing at Mansion compared to other casinos using the same platform.

Back to 2012, When i played Mansion casino powered by Playtech they offered me a welcome bonus after i clicked the live chat and waited 5 minutes it's bothering, i asked their representative about their welcome bonus offer and said that when i claimed it they will double my money with a 100% welcome bonus on my first deposit up to $500 i asked another question about what is the minimum deposit from that bonus offer 100% he/she said that he said that $50 is the minimum but unfortunately the money at that time that i only intended is $20 to $30 and i am not qualified for their welcome offered so i decided not to claim their welcome offer instead deposited the $20 with no bonus or offered involved.

I deposited the $20 via my neteller payment processor and when it is done i 2 different kinds of casino games first is video slot and the second is american roulette. The video slot that i played named "Gold Rally" a 3 reel, 8 paylines, with bonus rounds and also fixed coin size of $2.00 the scale symbol is scatter and pays 5x -200xyour bet 5-9 scatters and also the 4 dynamites in all corners that i didn't got. I bet $1 per spin maximum of 8 lines and if you converted it into spins i only got 20 spins. The spinning started my hands is shaking because of nervous all i want is a lucky spin to win some cash....... Suddenly when my hands turns to sweat and i hit the 7 scatters WOOOOHoooo!! times 50x i got $10 to play with that slot so i got $52 i decided to withdraw the credits because i want to claimed their offer i ask their representative how long does it takes and because i am a new player it will take 2-3 days to processed after that i received the withdrawal i asked if i can deposited and claim their offer welcome offer they said that i can't receive the offered because i deposited for first deposit. Thats why i rated this casino fragmented remarked.

Support 6/10 because of bothering long waiting :(
Finance 8/10
Security 7/10
Game8/10
Software 8/10
Terms and conditions 8/10

Over all 8/10

Inactive user

In this review I have decided to explain my experience with two of the games I played on during my gaming session at Mansion Casino. Mansion casino, a Playtech casino, provides hours of entertainment while gaining potentially massive wins in the process.

As always my deposit comes first ($100) and since they offered me a welcome bonus of either 100% match up to $500 or the High Roller bonus of 50% up to $5000 I decided since I wasn't a High roller at the time I decided to take up their 100% match. Most of you would probably take this bonus or not take it at all. With my deposit now at $200 (My $100 deposit + $100 from the 100% welcome bonus) I went to play some video slots.

My first video slot during my gaming sessions is none other than Gladiator. Since I played on this video slot many times before I will tell you why I should explain myself. On Gladiator, I reaped big rewards when during my $2.50 bet per spin landed a massive $680.78. On the beginning of my session here on Gladiator, it startded small at first then....just then when I triggered the Gladiator free spins I won 8 Free Spins at 2x with an extra scatter of an Ace but never reached the top row for an extra wild.

As the 8 spins played on I landed big wins from getting Aces 3 to 4 at a time sometimes in combinations of 5 and just when I thought that was it on the 3 final spin I hit 5 Caesars (the highest paying symbol) during Free Spins!!! The video Slot poured yellow gold onto my hands as I received over $500! A very nice display added to my casino balance!!! While wagering requirements were now very minimal after 3 hours of game playing I still stuck to this money raining video slot and continued my slot pulling ways to rid me of the wagering requirements. As I finished my way of wagering the bonus I went to their Live Blackjack Tables to test my table luck for 10 rounds, each consisting of $25 a piece.

Everything kept going smoothly under bad luck crashed the party during my last 3 rounds. It's a good thing I stopped right away otherwise my balance would be less than $400 and I might of chose to chase my losses. As my balance stood on $605.78 I decided to call it quits and made a withdraw through my Moneybookers account. After a few days my Moneybookers became fat from receiving those winning! Mansion Casino is Playtech gaming and payouts at it's peak!!!

My ratings for this casino are:

Support: 9/10
Terms and Conditions: 9/10
Withdrawals: 8/10
Deposits: 10/10
Payouts: 10/10

Another Playtech casino. When I receive an offer for a Playtech Casino I just cannot turn it down. I have had so much luck with the Marvel slots, they have to be some of my all time favourites.

I signed up to mansion casino on the basis I would receive £10 free no deposit required. I registered through their instant flash player version. I contacted live help to claim my £10 but was told I was not entitled to it. I was gutted. To be honest I forgot about it then for a few weeks. When I remembered about it I thought I may as well contact them again and give it another bash. This time the person I spoke to gave it to me straight away. I was told I had to wager £700 from the free £10 in order to make a withdrawal and I could check the progress of my wagering through the cashier.

First slots I went to were the Marvel ones but they were not paying out at all. My balance stayed around a tenner so it gave me the opportunity to have a look at what other slots Playtech has to offer as normally just stick to the Marvel ones. I played Cinerama which is a 5 line slot with a minimum per per line of 5p making it a minimum spin of 25p. I couldn’t believe it my fourth spin I had five camera reels and won £30. I ended up doing really well. This slot doesn’t have any free spins but it has two different bonus games. They aren't the best at paying out the bonus games, they come in regular but you do not get huge wins from them. But the spins on their own without the bonus game are good enough to make you a tidy profit.

By the time I had wagered £700 I only had a fiver left so I couldn’t make a withdrawal, but its a great casino and it has a lot to offer.

I haven’t seen the £10 offer since but if you see it guys snap it up when you can because it is definitely worth a go.

Mansion casino is one of those casinos you play at because you get some massive sign up bonuses when you start playing. They do different bonuses all the time, and these promotions tend to be absolutely head and shoulders over the competition because they are not a big name in casinos. To get customers they really need to push out these promotions and you can really take advantage.

In my blackjack hunting days that is exactly what I did, I took a 100% bonus on the deposit and went through playing at Mansion. All the other games are pretty, and the usual Playtech fare. You get decent slot games and a little assortment of random arcade games. If you are a serious gambler, you are best of steering clear of the little random games because they are basically a money soak.

The real money is made using blackjack. The game is fairly quick and smooth to play, and you can rattle through the games without any problems. There doesn't seem to be any tricks behind it and you don't get silly runs of cards, so to me they were playing fair.

The bonus takes about 40 times the play through, so you do have to go through a lot of games to withdraw but you can do it if you patient and don't go rushing into anything. I managed to withdraw most of my bonus in the end (over $200 plus the deposit) after a few hours of playing. The withdrawal process is somewhat annoying. You need to send in documents, and then you get to talk to customer service. The whole process takes a long time and could be a lot easier but they are true to their word.

I am played at mansion only poker long time. I am just know that their management are good, cashouts ok, and everything looks excellent. When played poker never had problems with them, and also win some money that cashout without problems. When i decided to play casinos i am also start playing on mansion casino. I am just made my first deposit using moneybookers( I always use moneybookers or webmoney, this both payment option are very good for me). I receive a bonus on deposit 100% with 40x wager. Not pretty good, but ok too ;)

I decided to play some new game, to have new feelings. I downloaded Haloween fortune(boo, did you scary?), and start playing. It has interesting feature when you hit bonus symbol on first and last reel. You should choose witch, that will be make potion. And thenyou will receive free spins and multiplier. I play 1$ per spin , and on bonus receive 15 games with 7x bonus. Very very sweet and nice. Received on free games about 200$, and in about 3 or 4 hours of hard playing with bonuses and nice hits i am clear my bonus and made cashout of 280$. After one day i received message that should send docs, i dont know why, because my poker account with them was fully verified, but ok, i send it. And in about 24 hours a guy from their support call on my phone, ask some details(birth date, zip code, city, etc). And after it say that everything fine, and my documents approved. I ask when i receive money, and they answer that in 24 hours. I receive money in 8 hours ;)))

So i can say that mansion casino is reputable and very good casino. I have no any problems with them, good software, good slots, good time of approve documents, good time for cashouts. A+ casino ;) Recommend to play there every player :)

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