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Magical Spin Casino is closed, please try these instead:

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Magical Spin Casino

Player Rating 97 reviews
6.5/10
97 reviews
Complaint Response 44 complaints
2 days avg. 44 complaints
What we like
  • Instant Play
  • Mobile friendly
  • Live chat 24/7
  • Live casino
What we don’t like
  • Several country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Magical Spin Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.magicalspin.com
Established
2017
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Portuguese, Spanish, French, Italian, Hungarian, Greek, Russian
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino

Magical Spin Casino is an online casino powered by leading industry suppliers like NetEnt, Elk Studios, NextGen Gaming, Playson, and Booming Games to name a few. Players can enjoy a safe online environment as all games are accessible through instant play mode or through their mobile casino. The site is also available in several languages which include English, Spanish, French and others. Magical Spin Casino is licensed and regulated under the laws of Curacao.

Restricted Countries and Territories

Due to legal restrictions, players from Belgium, the Czech Republic, Montenegro, Italy, Romania, Spain, the United States, and the United Kingdom, won't be allowed to register an account at Magical Spins. For a complete list of prohibited countries, please refer to the 'More casino details' tab.

Mobile Gaming

Magic Spin also provide a fully optimized mobile casino available to players on both smartphone and tablet devices. No app is required as games can be played straight through a mobile browser.

Security and Fairness

The casino employs SSL encryption to ensure players’ personal and financial details are kept secure at all times.

They also use a random number generator so players get random and fair outcomes every time they play.

StallCation

Complaints

Read the complaints other players have left for Magical Spin Casino. Learn more about complaints.

Show all complaints
Magical Spin Casino - Refuses a withdrawal without any notification

Hello @AskGamblers,

I've had a terrible experience with the Magical Spin casino.

I've had a pending withdrawal since 11.08.2023 after I completed a wager of 7500 EUR and decided to withdraw my winnings of 2000 EUR. I've reviewed all their policies and there's no written processing time frame for withdrawals. I've followed all rules and have not gone over the maximum bet of 7.5 EUR.

The chat support is not helpful, they only said to contact [email protected]. I've done this for the past week (several times). They do not reply at all. The chat said on Tuesday that the payment will be processed this week. But it was cancelled yesterday, without even notifying me why it is cancelled, is there any issue or what is the case?

The funds are credited back and now the chat support says next week the processing will happen but they cannot confirm anything and to contact the Finance department again. I've done this but they don't reply and do not provide any specific processing time frame. So the payment is again pending without any idea when it will be processed.

This is a horrible experience as you don't get any answer. The chat is referring you to a non-responsive mailbox. I've sent several emails over the past week. My experience with other casinos (who process payments during working days) is that you won't wait more than 2-3 days to get a payment, or if it is more (technical issue, verification issue etc.) they will provide any solid explanation and give a proper time-frame. Here, this is not the case. May payment was pending for 6 calendar days and just got cancelled without any information - no email, no message, nothing. If I did not log in to check, I would have no idea. My account has already been verified but I contacted the Verification team on 11.08.2023 just to make sure it is fine and the payment is not pending for additional verification. I've not heard anything back from them as well since last Friday.

I am a patient person but haven't heard anything from the team processing the payments, no solid information on their site (policies) regarding processing time-frames, which is what makes me raise this complaint. As my winnings are basically locked on their site and they do not help in any way to understand what I could expect and when. I've attached files confirming the cancelled payments (with no notification), the new ones, payment history etc. (private).

Please review this complaint and help me get this resolved.

Best regards,

Gubkibet

staus Resolved

Complaint Statistics

Resolved 39
Avg. Amount $ 1,376
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
6.5/10 97 reviews

Top reviews from our players

Nothing, they are very bad, I don't recommend them to anyone.

Poor game selection... Poor withdrawals options and flexibility. I asked them to freeze my winnings until I can withdraw my funds and go through any ID verifications but they don't couldn't assist me with that. They said they don't offer it. They are basically a scam casino that will do everything to delay your withdrawal process and make you play them again until you lose it all.

Hi Josue, I can see that you are upset with us not freezing your balance. Do know, your comments and suggestions are important to us. I would like to verify this and better look into your requests. Could you please message me your account name. However, regarding our game selection. One of our main goals to set us apart from other casinos is that we offer over 30 game providers and over 2000 games for our players to enjoy. Our game providers include, NetEnt, Microgaming, Genesis, Red Tiger, Pari Play, Playson, Wazden, Spineomenal, Iron Dog Studio, Elk Studio, Red Rake, EGT, MrSlotty, Genii Habanero, Gameart, Booming Games, NextGen Gaming, 1x2 Gaming, Zeus Play, Spigo, WorldMatch, Omi Gaming, Betconstruct, Join Games, Patagonia, Endorphina, IsoftBet Pragatic Play, We have also just recently added two more live dealer platforms allowing us to have over 140 live dealer tables. We have the best providers in the industry: EVOLUTION - EZUGI - BETCONSTRUCT - LUCKY STREAK - NETENT LIVE Concerning our withdrawal policy, once your account has been verified it will only take 24 to 48 hours. One of the fastest payouts in the online world. I look forward to receiving your message so I may review your issues more thoroughly. Levi Hogan Communications Manager

user avatar

Decent selection of games, missing a quite a few of the popular ones

Bonuses and terms are bad. I asked them to close my account and suddenly support came unresponsive. Consider I have a VIP status here and if that is the treatment you get you should not register here.

Hi Flakki, We are happy you found a large selection of games. We carry over 30 gaming providers more than any other casino. I would like you to let us know what games you found missing so we can address the issue. Also, we take account request closure very serious. If you could message me your account I would be happy to review for you. Levi Hogan Communications manager

user avatar

Layout of the site is decent. It feels like a nice casino to play.

Slow payments. Difficult to close account. Also not that many games. Microgaming games does not work if you have an active bonus.

Dear Turanosaurus, We appreciate that you enjoy the layout and that you feel the casino is a nice place to play. To address your concerns, We are presently integrating Microgaming into our systems and should be fully completed within the next few weeks. Regarding our games, one of our main goals to set us apart from other casinos is that we offer over 30 game providers and over 2000 games for our players to enjoy. Our game providers include, NetEnt, Microgaming, Genesis, Red Tiger, Pari Play, Playson, Wazden, Spineomenal, Iron Dog Studio, Elk Studio, Red Rake, EGT, MrSlotty, Genii Habanero, Gameart, Booming Games, NextGen Gaming, 1x2 Gaming, Zeus Play, Spigo, WorldMatch, Omi Gaming, Betconstruct, Join Games, Patagonia, Endorphina, IsoftBet Pragatic Play, We have also just recently added two more live dealer platforms allowing us to have over 140 live dealer tables. We have the best providers in the industry: EVOLUTION - EZUGI - BETCONSTRUCT - LUCKY STREAK - NETENT LIVE Concerning our withdrawal policy, once your account has been verified it will only take 48 hours. One of the fastest payouts in the online world. Do Know, we take account closer requests very serious and accounts are closed within 48 hours of the email being received. Normally this takes place within 24 hours during normal business days. I hope you take a second look at us and wish you the best of success and of course luck! Levi Hogan

user avatar

A lot of deposit methods, very great bonuses, nice team. I recommend this casino. I am VIP on Magical Spin and I receive a lot of bonuses / cashback. I ever experimented withdrawals without any issues.

Awesome casino. My experience is very good on this casino. I am VIP on magical and I have very good advantages. A lot of games and providers.

A lot of work has been done on the presentation of the interface of thi casino.

Hard to understand customer service. Legit winnings with a no bonus deposit has never been paid. Asked numerous times not to be sent emails but still received them even though I reported as spam and unsubscribed to this site. Took weeks to close my account therefore do not take responsible gambling seriously.

Nothing to a like about this casino. Stay away from this casino!

- 48 hours before they close your account, they dont give a thing about responsible gaming
- Poor live chat
- you cannot make your first withdrawel before your account is verified, this takes minimal 48 hours. Then you have to wait another 48 hours before the withdrawel is processed. So the chances are big that you have gambled your money away in the mean time.
- stay away from this casino, their are enough other casino`s

most, a large number of different suppliers, so a large choice of machines. nice interface.

This casino does not respect the will of the players to close their account. It is a real journey of the fighter to close his account, you will have to be patient because they do everything for you press like a lemon. They do not know the responsible game and do not feel concerned by the problem. Casino to flee urgently. Go your way, do not waste your time in this casino. I paid the price.

The promotional emails that I get from this Magical Spin Casino are always in a foreign language. Maybe they think I'm one of them, hahaha, Just kidding of course. Anyway, each and every time I get their promo, I had to get Google to translate it for me. Thank god Google is my friend, hahaha.

Well, there's nothing that special or great about their promotional offer though. It's just a no-deposit 7 EUR free chip to try out the casino and some games, or just one game, to be more precise. You'd be damn lucky if that 7 EUR could allow you to play on more than one game. With that little amount of bonus money, it wouldn't even last to warm up my butts, hahaha.

Okay, so one day, I finally decided to visit their website and do some finger walking and browsing. Not too bad, this casino. The layout was satisfactory, navigation around the various webpages was without too much lags or hangs, but the selection of games wasn't really to my liking. Why? Well, there are games from NetEnt, which I no longer like, there are games from Elk Studios, which I usually turn away from, and there are also games from NextGen, but only one or two of their games are to my liking. As for all the other games from Endorphina, GameArt, iSoftBet, and whatever, none of them have become one of my favourites as yet. So, personally for me, the games selection sucks!

Browsing through their promotions, Bonus Terms and T&Cs, well, I can say that they aren't as bad as some others, but aren't as good as some others either. What I dislike most, is when I reached the part that lists out numerous countries that are not allowed to make withdrawals from the no-deposit bonus, and my country is one of them. Argh! Why allow to take the no-deposit bonus if not allowed to make any withdrawals from its winnings? That would only disappoint those affected. Luckily, I saw this term right from the very beginning, so that's one disappointment avoided.

As for the other aspects of the casino, well, I had changed my mind there and then, so I wouldn't know how this casino would perform, especially where withdrawals are concerned, but indication shows a fairly good speed of just 12 hours for processing. If only they have Microgaming games...hahaha.

Hi AFI4WINS, Thanks for your comment but I think you speak about another casino because all the authorized countries are able to make withdrawals from a no deposit bonus (up to 100 euros or 10 times the bonus amount), and Malaysia is not a restricted country on our casino. Thanks

user avatar

They have Starburst which is one of my favourite games.

Really strange, dodgy casino. Have to go through a few menus to find out their contact details. Have contacted them twice about closing my account and still haven't received a reply. No responsible gaming section or settings section. I feel stupid for depositing here. Feel like I have wasted my money on a non-reputable casino, even though I checked the reviews on AG before depositing.

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