Magical Spin Casino

Magical Spin Casino - Withdraw Canceled without any notification

€600

I requested a withdrawal on May 3rd.

Today I was on the website and the payout was back on my player account.

I asked the live chat why.

Unfortunately I don't get an answer and I have to write an email.

I received NO information or email about the payout status.

I really urgently ask for help.

I am verified.

Magical Spin Casino - I've been trying to get verified for a month

€800.5

Hi. I've been trying to do a withdrawal from Magical Spin Casino. I haven't been able to because I'm not verified. I've been trying to get verified for a month. They keep saying I'm sending burry pictures, which are the same ones I sent on other sites, and they excepted them. I have sent 10 or more documents. I just want to get this done with. They won't message me back for days upon days. I only have picture ID on my Driver's Licence and they are saying they can't use it. That is all I have for ID identification. I would just like someone to help me out on getting this done. Thanks Kindly and I hope to hear from someone on this matter.

Rejected

Magical Spin Casino - Refuses a withdrawal without any notification

Hello @AskGamblers,

I've had a terrible experience with the Magical Spin casino.

I've had a pending withdrawal since 11.08.2023 after I completed a wager of 7500 EUR and decided to withdraw my winnings of 2000 EUR. I've reviewed all their policies and there's no written processing time frame for withdrawals. I've followed all rules and have not gone over the maximum bet of 7.5 EUR.

The chat support is not helpful, they only said to contact [email protected]. I've done this for the past week (several times). They do not reply at all. The chat said on Tuesday that the payment will be processed this week. But it was cancelled yesterday, without even notifying me why it is cancelled, is there any issue or what is the case?

The funds are credited back and now the chat support says next week the processing will happen but they cannot confirm anything and to contact the Finance department again. I've done this but they don't reply and do not provide any specific processing time frame. So the payment is again pending without any idea when it will be processed.

This is a horrible experience as you don't get any answer. The chat is referring you to a non-responsive mailbox. I've sent several emails over the past week. My experience with other casinos (who process payments during working days) is that you won't wait more than 2-3 days to get a payment, or if it is more (technical issue, verification issue etc.) they will provide any solid explanation and give a proper time-frame. Here, this is not the case. May payment was pending for 6 calendar days and just got cancelled without any information - no email, no message, nothing. If I did not log in to check, I would have no idea. My account has already been verified but I contacted the Verification team on 11.08.2023 just to make sure it is fine and the payment is not pending for additional verification. I've not heard anything back from them as well since last Friday.

I am a patient person but haven't heard anything from the team processing the payments, no solid information on their site (policies) regarding processing time-frames, which is what makes me raise this complaint. As my winnings are basically locked on their site and they do not help in any way to understand what I could expect and when. I've attached files confirming the cancelled payments (with no notification), the new ones, payment history etc. (private).

Please review this complaint and help me get this resolved.

Best regards,

Gubkibet

Magical Spin Casino - Payment not received by bank after three weeks and now unable to get into account

I have played at magical spin casino consistently for almost two years with no issues.

My online bank was recently closed so I had to use a new one for a withdrawal. I made a withdrawal of 270 euros about two weeks ago. It was approved but did not credit my bank. When i contacted my bank they said they did not accept gambling transactions so it was returned to sender. I have since attempted to log into my bank but receive the message 'system error' when i either try and login or reset the password.

I have tried contacted magical spin repeatedly on email but i receive no response whatsoever.

I currently have not received my withdrawal and am currently unable to get into my account.

i really need askgamblers to assist me at this time.

Thank you!

Magical Spin Casino - Refuses to make payment of 16000 EURO

€270

Hello AskGamblers,

I recently made an account with MagicalSpins.com from Norway ( on March 15th, 2023) They accepted my IP Address, which is in Norway and allowed me to register and receive the welcome bonus.

I was lucky and won 16,000 EURO on Wanted dead of alive and completed the wager. For the next 4 days I went to the Casino Chat and asked about my winnings and how I can get my account verified. They told me to send emails to "[email protected]"

I sent them all my documents to the requested email and waited for a response. I tried to login on March 20th and the enter website was blocked in all of Norway.

I took a screenshot of the terms before I played the Casino ( I have attached it to this email)

I would like to ask if you can help me get my withdrawal from Magical Spins as this was a honest mistake on their part and they should be paying me out my winnings.

Thank you.

Magical Spin Casino - My deposit has not credited and the casino is offering no support

€16000

4 days ago I made a deposit via BTC to Magical Spin.

The deposit has not been reflected in the account and has been stuck on pending status.

I have emailed the casino 4 times with no response. Chat support has stated they cannot help as they are the only support and not payments.

I am not sure what the issue is and why no1 is getting back to help me.

Hopefully, AskGamblers can help mediate for me.

All deposit evidence is attached and emails are unanswered.

Magical Spin Casino - Delayed payment, withdrawal was canceled

€84.12

Good afternoon, I registered in this casino and I won 10 euros of no deposit bonus, I successfully completed the rollover, and I got 100 euros, then I spoke to chat to verify the account, I sent the documents and it was verified after 2 days, then they told me to deposit to be able to withdraw the winnings, I made the deposit with Skrill, and I played the deposit as they asked.

I made the withdrawal of 100 euros, since the 16/02/2023, they said to wait 48 working hours, today the 20/ 02/2023 it's been 48 business hours, and they still haven't paid me, they don't respond to emails, at 18:00 I entered the casino again to check the withdrawal and it was canceled. Please help me.

€100

Complaint Statistics

Resolved 39

Avg. Amount $ 1,376

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

6.5/10 ● 97 reviews

Top reviews from our players

Yourimatthij

2/10

All the games You need.
Good bonusses without waggering.

Poor communication
Chat never available
Not realy Loyal to big players
Weard VIP Program dont make any sense.
If You like good customer service dont play her!

Daevid

4/10

The website is user friendly. A good choice of games

Poor communication, organisation of withdrawal . After a week of emailing, I'm still waiting.
.

Hi David, If you send me privately your account details I will be happy to review this for you. Levi H Communications Manager Magical Spin Casino.

Magical Spin Casino 6 years ago

VeggieTime

1/10

I registered to see what's up with this casino because I started to get emails from them I don't know from where and how they got my email.

I told them to close my account, After they "closed" it, I receive every 2 days 2 promotional mails from this casino, I contacted them once and twice to stop the spam but very strange in my account before closing I had all notifications off but I still got the spam.

After 2nd time telling them via live chat to stop the spam I still get their promotional mails so I reported them to their Curacao licensor and contacted them via livechat 3rd time to stop, they said from now I won't get anymore mails.

If I do get any more mails from them.... I will complain to their domain registrar for spam and to be taken down and closed.

Hi VEGGIETIME, Could you please forward to me the emails you are receiving? We have a strict email spam policy and I would like to confirm that is it us sending the emails and not an advertiser. Also our emails come with an unsubscribe link in the footer. You may send to [email protected] Thank you in advance. Levi Hogan Communication Manager

Magical Spin Casino 6 years ago

fadeout

3/10

Nothing in particular, I've tried it by making few deposit.

I think the payout is under standard. Customer Service is never available. I sent email to close my account no one is responding. I unsubscribed a 100 times and still get their email. Not recommended

Hi Fadeout, I am sorry to hear you have not had a pleasant experience as we try to pride ourselves in our support efforts and speedy withdrawal times. If you could please send me your account details over a private message, I would like to review your issues with our support team to find out why you experienced delays. Thank you in advance. Levi Hogan Communication Manager.

Magical Spin Casino 6 years ago

arimansnake

1/10

Have a lot of games
good welcome bonus
nothing else I can remember

Well, where do I start, first of all even if the casino has a lot of games most of them are restricted to my country, this is the first time that I cannot play elk games..
I manage to get a big win 3000 Euros, Completed the wagger try to withdraw and then the problems starts:
- Took them over a week to review my documents and approved my account.
- After my account was approved, I withdraw, and took them over 2 weeks, with me asking everyday what was happening, to let me know that I broke one of their rules and my account will be closed and blocked from playing.
- The rule was that even after I finished the welcome bonus wagger I could not even bet more than 7 euros... when the waggering was done.. Never heard of another casino to have this rule before.
And finally if they closed and locked my account they have to return the deposit that I made at the start, still waiting for their response but their live chat support is at best mediocre, they just disconect if they dont have an answer, they make you wait over 10 min for answer a simple question, and their financial department is not responding at all.
awful casino if you win, you will never get your money, and at least they will make wait for a month to give the money that you win.

Hi ARIMANSNAKE Please send me a private message with your account details. Thank you in advance. Levi Hogan Communication Manager.

Magical Spin Casino 6 years ago

onlyoneunit

1/10

Second Review!

Big game selection.

Good amount of providers and live casino

Alright I have been making a review last week, as you see I had withdrawal running. I'm still waiting for my money.

Communications after withdrawal is such a mess! The finance department isn't even replying on emails.

Have been making a withdrawal on the 26th of December and according the rules it's within 48hours,

Finance department rejects your withdrawals allows there own withdrawals on different dates.

Support is telling the same stuff over and over again you just don't get anywhere.

In the first place when I started to play this was all good, but after my withdrawal it all turned around.

Hi ONLYONEUNIT, Happy New Year and congratulations on your withdrawal. I am sorry to hear you are experiencing a delay.Our processing department has had a small delay do to the rapid growth around the holidays and the holidays themselves. I would like to confirm that your withdrawal has been processed and should reflect within your account either today or tomorrow. Also regarding, "Finance department rejects your withdrawals allows there own withdrawals on different dates"Please know the only amount changed was for removal of the bonus amount as Netherlands players do not have any bonus wager. Again Congratulations on your win and withdrawal ! Best regards, Levi Hogan Communications Manager Magical Spin Casino.

Magical Spin Casino 7 years ago

Douleur

7/10

-NextGen's and Red Rake's games
-Mostly friendly customer support
-Skrill

-Withdrawal limits for normal user
I recently was lucky enough to win a good amount (4000 euros or more).
My concern is that the withdrawal limit is 750euros/month for normal user.
It will take me over a month to get my winnings.

Hi, Congratulations on your big win! I am so excited to hear this.It is always nice to hear feedback on the casino and especially when it is a player who has made such a nice win. Also we are looking forward to the new releases from NextGen and Redrake as they grow their library.Thank you for letting us know you enjoy their games. :) Regarding withdrawal limits. I reviewed your account regarding your withdrawal limits as a normal user.This is mainly due to being a new player and at the moment having lower active game play with Magical Spin.One of the benefits of being an active player with Magical Spin is that the more you play the more you are able to withdraw. These limits do not apply to our active players.Activity being,time with casino, number of deposits, wagering and winnings. So you will see these limits " Magically Disappear" . On the other hand you can be secure in the fact that even with small deposits you will receive your BIG winnings from Magical Spin Casino. I would like to close saying again Congratulations how exciting and wish you even more Luck and Enjoyment at the casino. Thank you for your time, Levi Hogan Communications manager.

Magical Spin Casino 7 years ago

KEFFY11

1/10

Big choice of games
some operators are professional

Hello after depositing 75EUROS I was lucky and won 900 since tuesday morning I sent all documents to
approve my account. You cannot withdraw till that is done. I send a few email to finance department and nothing
they say 48h maximum. So conclusion I gambled my 900 euros away. I am really disappointed of the attitude they do this on purpose so you would play back your winnings.
Now I asked to close my account

Hi KEFFY11, I would be happy to review your account for you. Do know that our financial department is undergoing upgrades and a large server move. We are aware of some delays do to the upgrades. Please feel free to private message me to review your account. However, this is a casino review area of askgamblers and not the complaint area of the forums. And 1 star after such a nice win is not to kind to your casino. Thank you for your time, Levi Hogan Communications manager.

Magical Spin Casino 7 years ago

Afi4wins

5/10

(Latest Update)

I have already made 3 deposits at Magical Spin Casino, made a small win with my 2nd deposit, and got paid 2 days later, together with KYC approval. Not too bad. Another good thing is that there are no deposit fees for deposits or withdrawals either.

However, there are still several things that aren't that good with the casino. The wagering requirement on the welcome package is a high 35x deposit+bonus, the minimum deposit required to claim it is 25 EUR, again higher than usual, and the games selection isn't that good either - no Microgaming, no Play'nGo, no Quickspin, amongst others. Fans of Pragmatic Play, EGT, Endorphina, Elk Studios, GameArt would not be so disappointed though. I'm not a fan of them.

Well, Magical Spin Casino should make some changes to their rules in order to be more popular with players. Minimum deposit is 10 EUR, which is good, but 25 EUR to claim any bonus is a bit too high.

Hi AFI4WINS, Thank you for your review and do know we listen to our players. I am happy you were pleased with the withdrawal times and note that we are in the process of making this even smoother and faster. I will present your feedback to our team. We appreciate that you took the time to make us aware of things you feel could be better for our players. We value all feedback given to us and do know many of our resent changes are due to our players. We wish you the greatest of luck and success. Levi Hogan Communication Manager.

Magical Spin Casino 7 years ago

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