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Lucky Red Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 44 reviews
6.3/10
44 reviews
Complaint Response 23 complaints
2 days avg. 23 complaints
What we like
  • Instant play, mobile, and download client
  • 24/7 live chat customer support
  • SSL encryption
  • Regularly audited by the third party
What we don’t like
  • Toll Free phone is just for US players
  • English language only
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Lucky Red Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.luckyredcasino.com
Established
2009
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Download, Instant Play, Mobile, Crypto Casino

Lucky Red Casino is an online casino owned by The Club World Casino Group, and is licensed by the government of Curacao. They offer variety of casino games from the well-known Real Time Gaming software provider. Players can choose to play in download mode, or Instant Play mode or on their mobile devices. 

Restricted Countries

For various reasons, Lucky Red Casino is unable to provide gaming services to players in Costa Rica, Israel, France, Netherlands Antilles, Russian Federation, Romania, Hungary, Australia and the United Kingdom (Inclusive of Northern Ireland, Channel Islands and Isle of Man).

Virtual Games

Being a RTG casino, Lucky Red provides games that are designed to deliver the most realistic experience possible. The authentic casino games that they offer can be played for Fun or Real money. Their gaming portfolio includes popular slots such as Aztec Treasure slot, Cleopatra’s Gold, and Crystal Waters, as well as the progressive games such as The Shark slot.

However, if you are a table game fan, you can enjoy rounds of Blackjack, Baccarat, Red Dog, Roulette, Keno and other exciting casino games.

There’s a good offer for all of you who enjoy playing video poker too, with games such as Jacks or Better, Deuces Wild, Pick ‘Em, 7 Stud, and other.

Mobile Gaming

Players can enjoy a selection of games on the go with the Lucky Red Mobile Casino. There is a choice of slots available which include mobile versions of Naughty or Nice, Hen House, Coyote Cash, and Enchanted Garden, as well as Keno and Blackjack. Games are compatible on Smartphones and Tablet devices.

Support

All types of 24/7 Customer Support are active. You can contact them via Live Chat, US Toll Free Number, or e-mail. For any kind of question or concern that you may encounter, you are guaranteed a prompt and personal reply. Customer support at Lucky Red Casino is nothing less than efficient and professional.

In addition, Lucky Red Casino has also a detailed set of answers that cover a plethora possible questions that may arise.

Security and fairness

Lucky Red Casino is committed to protecting your privacy, so that your gaming experience is a pleasant and secure one. They use security connections SSL, certified by Secure Server Certification Authority Verisign to protect any information you give them.

The games are also regularly checked for fairness and randomness by the well-known Kahnawake Gaming Commission. Lucky Red Casino’s payout percentages are also independently reviewed and audited by independent auditors on a monthly basis to ensure accuracy and fair play.

StallCation

Complaints

Read the complaints other players have left for Lucky Red Casino. Learn more about complaints.

Show all complaints
Lucky Red Casino robbed me of legitimate winnings
On or around 10/26/15 through 10/27/15, i made multiple deposits into my Lucky Red Casino account. I actually got lucky and hit. My withdrawable balance was $5,056.14 On 10/27/15, I placed a withdrawal for $4,999.00 the maximum that could be paid out to my debit card connected to my casino account, minus the $9.00 processing fee, left a left over withdrawable balance in my account of $48.14 After my $4,999.00 withdrawal was placed I made an additional deposit in my casino account for $41.00 which brang my left over withdrawable balance to roughly $89.14 On 10/28/15 my withdrawal was declined with a lame excuse and my account was closed. Here is the email i received from Lucky Red: Hope all is well. Thank you for sending in the documents too us. We have done our relevant security checks on your account and unfortunately you have not passed these. We do have terms in place which you agree to when you sign up with us and you have broken one of them: 19. Players are permitted only one pending game at any one time. In cases where players have multiple pending games any balance in the account may be forfeited. As this term was broken we have closed your account, refunded the deposits that you made with us and the winnings on the account have voided. Kind Regards, Natasha Cashier The balance left in my account more or less was about $48.14 after my $4,999.00 withdrawal was made. So as per term 19 in pertinent part states: "In cases where players have multiple pending games any balance in the account may be forfeited." The balance left in my account to be forfeited after my $4,999.00 withdrawal was placed is roughly $48.14 + the additional deposit of $41.00 i made after my $4,999.00 withdrawal was placed, leaves a forfeitable balance in my casino account of roughly $89.14 If the casino wants to take a petty $89.14 left over balance in my account , i say go ahead. But the casino using term 19., to rob me of my withdrawal of $4,999.00 is dead wrong. That is not only down right dirty, but unethical, and i am shocked that a casino that is ranked top ten in Askgambler's lineup is operating in this fashion. I am a new player, I feel disrespected and violated. I am requesting that lucky red casino pay me my winnings in the amount of $4,999.00 that they owe me without delay.
staus Unresolved
$4999
Lucky Red Casino - 66 Dollars withdrawal denied
I won 700 dollars at lucky red casino, i did do the bonus requirement and was ready for the withdrawal. A couple of days later i got contacted by the cashier, i was gonna confirm my address and send some pictures of my ID, bank and address. As i have nothing to hide i send all. Days go by they keep written they cant see the document because of bad pixel ( on my computer i see it perfect ). Then a email says they could not confirm my address. My street and town both have a letter Ø in the name, i tried to explain that Ø on danish is the same as OE in english, so my street is Østerbrogade and i write on the account ( because it's english ) Oesterbrogade. And that is the right way to do it. But after that the next email i got was: Unfortunately your withdrawal has been declined and your winnings have been voided as the terms and conditions of the casino were not followed, you did not provide full and accurate details when you created your account. But also one email i got they tried to give me a documents i should hand write and send it to them. I told them i never heard of this or seen any other casino do this, With all my documents confirming who i am, hand written should not be part of this. The next mail they seems to forgot they even asked for this, even that i filled it online and send it. Like they just want to use stuff to delay the account approvel. Hope u can read what i'm saying. My english aint the best :) -Casper Meyer
staus Resolved
$66
Don't play at Lucky Red Casino!!!

I signed up to do some online gambling with Lucky Red Casino today and boy was that a mistake! I have already had 2 issues with them in ONE day. First being I was trying to find a bonus code I could use to double my $100 deposit. The man was very helpful in getting me one, however I looked into the details of it and you would literally have to win $5,250 to cash ANY money out. That is unachievable and told the man so where he started to be rude and arrogant about the situation. I had already deposited the $100 so I went ahead and just played it (no bonus). So of course not very long later I have not very much money left because this casino refuses to let you win so while playing 3 card poker I upped my bet to $10 on each slot. I received a winning had to where I would win $40 and low and behold their program freezes up. Mind you it had done these previously when I had a winning hand but it was nothing this big so I called the customer support line where the so called supervisor had me on the phone for 30+ minutes then decided he could do nothing, even though he had seen where the game messed up and was "still in progress". He then informed me that he would have to get with IT and I would be contacted back in a few hours and to not play in the meantime. It is ridiculous when you finally win a hand that they have it rigged to where you don't win. If you are losing everything is great but should you win a big hand then they refuse to give you the money. He went as far as saying it was my computer, it had done this about 3 times previous when I won hands. I believe they have it set up this way and then blame it on the customers computers and refuse to pay out.. Think of all the money they are saving if they do this to everyone who is playing during the day. Places like this should be heavily looked at and fined for their unfair payouts or lack thereof.

staus Unresolved
0

Complaint Statistics

Resolved 14
Avg. Amount $ 766
Avg. Complaint Duration 14 days
Avg. Response Time 2 days

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Player rating
6.3/10 44 reviews

Top reviews from our players

Stayed away for a while but went into Club World Casino that is one of Lucky Red casinos ( Club World Group).

Made a Depoist of $50.00 and played slots just betting .50 Cents and I timed my playtime and this time it was 16 minutes. Received the free spins one time and on the free spins I received $5.00.
After the spins were over they wiped me out giving me nothing at all to play with. Just listen to all I have written about the Club world casino Group.

They are giving Match Bonus Coupons, but there is no way to even come close to making it through to cashout. They just take your money and give you nothing to play with.

I have been a player with Club World Casino group for years and all I was able to cashout in 6 years was $138.00. The casino Group is horrible they will not let you have fun.

Go ahead and play with them and you will see that all they do is rip you off and screw you big time. After you play here with Club World casinos go to Slotastic casinos and see how good and fair they are they will let you have a good time for your money.

You have been warned about this casino.

I played at Lucky Red tonight, made a $50 deposit and played a slot betting .50 cents, received the free spins.
And my account balance after the free spins went to $100.00. As soon as the free spins were over the casino timed out so I had no choice but to log out and log back in.

So I did and started playing, still betting 50 cents on slots, my balance dropped so fast and I lost the whole $100.00 in ten minutes with nothing to play with.
The casino timed out and they screwed me bad. I knew when that happened, I was going to get it like always with Lucky red.

Don't play here, they are still doing people badly. What happened was wrong and they know they are doing this and they keep getting away with it.

Well here I am again, played at Lucky Red with a total of $68.00.
My Time there was 19 minutes betting 50 cents on slots. I won a total of $10.00 and at that time my balance was $72.00.

Never received a free spin and after I won the $10.00. They wiped my total of $72.00 out. Never got more than $2.00 to $3.00 and it was gone.
And never got the free spin bonus and they are not even giving you a chance to have fun. Just taking and taking.

Stay away from this casino.

I will start this review with a quote from a site that fits nicely to the Lucky Red casino:
For some, gambling's goal is to earn a day's pay.
For others the aim's not to win leg to play.
On slots, though, the driving force players to stay,
Is thinking of fortune's an arm's length away.

A couple of weeks ago when I finished playing the bonus that I received from LocoPanda casino I told in my beard 'Enough with these RTG casinos!'. I did not know then, that only after a few days I will be playing in the Lucky Red casino. After all Lucky Red is an RTG casino. It means you sign up as easily as in the other casinos and the same procedure is implied, you open the same cashier page, enter the same promotional coupon for the same 50 USD no deposit bonus, you get the same option to play the bonus only at slots, you almost have the same range of games from which you can choose, you experience the same nice gaming experience and you can use the same good online support.

On the other hand Lucky Red is the first RTG casino where I won something. And this is probably because the number of available slots is much higher than in the other RTG casinos alike (even higher than Alladin Gold) and I had the possibility to play in about 5 different slots: I first played the slots that offer moderate but frequent gains (Fruty Frenzy, Hidden Riches and Derby Dollars) and when I doubled the balance I played those slot games that offer high but rare returns (Aztec'Milions).
I was lucky and I managed to win here about 300 USD after which I returned to Fruty Frenzy where by some miracle I managed to meet the wagering requirements (which are average, 50 x initial bonus).

Next I needed the support to check my papers, this work lasted for a day and then I made the withdrawal and I received it in about a week. As I said above the online support is very good. And unlike the other RTG casinos as good are also the options for depositing and withdrawing the money. I mean here the minimum amount processed is only 20 USD (unlike in the general RTG case where it is 100 USD) and you can use pretty much all conceivable options to withdraw (unlike general RTG case where there are only the Wire Transfer and Netteller options).
Briefly a good casino in which is worth playing and risking to deposit.

I went into Lucky Red tonight and put in $60.00 and once again they gave me nothing to play with.

The slots will not give you the free spins. The time I spent in Lucky Red tonight was 24 minutes and just betting .50 cents and the most I won Was $ 3.56 and the money was gone fast. They are really a horrible group of casino people. They are so greedy and they don't even let you have a good time with your money.

If you are thinking of playing at Lucky Red or any of the other Club World casinos- don't, you will regret it. All their casinos are bad.

Go to Slotastic casino they are good. Club World casinos used to be fun now they are greedy and take all you have and give you nothing, don't waste your time and money.

Well, I played again to see how things were.

I made a deposit at their casino Buzzluck and redeemed a coupon for 100% so I had $74.00 played slots. Judo Ferret was the game so I got the free spins on that game and when it was over I had a balance of $140.00.
Can't cashout. have to meet the Playthrough so I kept playing and the whole $140.00 was gone in 15 minutes.
Just betting .50 cents on the slot game. Never got the free spins again and they took everything I had in my account.

Club World really does not want you to have fun. It's all about taking, taking and taking. I don't care I lost, it is how they do you when you play with them.
They give you a little and take it back plus everything you have in your balance.

Well I stayed away for a while and played again to see if things Improved.
Things are just as bad. Had $80.00 and once again no free spins at all on any slot game.
The most I hit to play with was $22.00 Out of $80.00. I got nothing after I hit that and like always they took every bit of money I had in there.
This casino is getting horrible. My time I spent playing in there for $80.00 was 33 minutes, betting only 50 cents a spin on slots.

They are Still stealing and giving their players #@!* to play with. They will not even let you have fun in their casinos, they do really suck.

Club World Casinos I went in again and played at Buzzluck Casino.
Made a deposit and started to play, redeemed a coupon for 100% so I had $50.00.

I tried the new game Moby Duck, don't bother, it sucks. So I played a few other games. The most I won out of $50.00 was $ 6.00. Not once did I get the free spins in any games.
I timed my play on the Club World casino site ( Buzzluck). I was betting .50 cents on the slots. I was there playing for 11 minutes and I received $6.00 payback. On a $50.00 deposit.

Club World Is a Bunch of greedy thieves. I don't mind losing but for god sake let people have fun with their money. They are just taking and taking, don't bother going there to play. Slotastic casino is a lot more fun and they let you have a good time.
Club World casinos are horrible, stay away. If you send them an email for the 10th time telling them your complaint, they will tell you they are a good Casino and they have no control over there odds.

Well you need to look into these complaints.

A couple of months back I found myself in the mood for some casino action but, being severely short of playing funds, was limited to no deposit promotions for even the smallest chance of winning some real dough. Having already done most of the better offers available at present, it was time to consider some of those I had previously overlooked for one reason or another. I eventually came across a decent exclusive freebie for Lucky Red Casino: $50 with a 40x WR on slots or keno and withdrawable winnings of up to $250 allowed.

Not too bad– but I’ve never really warmed up to the RTG look as a whole or had much luck with the games, especially slots. Add in the questionable practices and shady reputation of many sites using this platform and it’s no wonder why, despite its popularity with many other players, the brand doesn’t rate very highly with me and I tend to avoid it. In this instance, however, I knew the casino was part of the generally trusted Club World Group and so, should I be fortunate enough to win, I stood a good chance of getting paid.

After going through the straightforward signup process and successfully redeeming the coupon in the cashier, I looked over the slots selection in the instant play casino lobby (which, as usual, offered less choice than the download version). I settled upon a game I had some experience with, Achilles, and higher than normal (for me) stake of I think $0.60 (or could have been $0.80) per spin on the 20 line slot. Using the autoplay feature, I set the reels in motion and with typical gambling optimism hoped to trigger a bunch of free spins with a nice multiplier or hit that magical big paying combination – or, better yet, have the two coincide… Sadly, neither of these events occurred as I quickly and simply went bust instead.

Lucky Red casino is not a time of my life I want to remember for, but I will share my experience, so that some of you may take my words seriously and not to repeat the same mistakes again!

From the moment I joined there, the only thing that bothered me was the bonuses! I was in such period in which I was hunting for free chips– as bigger they were, as better for me! But as you all know there is no such thing as a free lunch and soon I found that in the unpleasant way! I was captured by the huge numbers on their website constantly blinking and shaping those shiny 400% match bonus up to 4000, you cannot resist on! And my trouble then was that I had the thousand $ needed for getting the max bonus amount. And the bigger trouble was that I even deposited them! What a stupid boy I was!

Although I read the terms and conditions several times I didn’t pay enough attention to two facts! First– I never bother to calculate the whole wagering amount needed to clear the bonus and it was the astonishing 25x(1000+4000)= 125 000!!! Even if you play at 5.00 bet per spin it is still 25000 spins! And second– although there was not a word about it in the promotional terms and conditions, it turned out when I contacted and asked the live support, that the max allowed bet is capped at 6.25 per spin!!! So, there is no need to tell you that only a couple of hours after I get this gigantic bonus I was so scared for my thousand that even stopped playing and began to think of a decent strategy, which was able to allow me wager such an enormous amount and to win something at that time! Unfortunately nothing good was born in my head and all that was left for me was to play! And it was hell of a play! I struggled to clear the wagering requirements for almost a month, playing at least 4-5 hours a day! I tried almost 100 of the RTG slots, and although the things went up and down I managed to fulfill the bonus wagering with ending balance of 5600$! I knew that it was a 400$ loss, but believe me I was so happy at that time as if I have won 4000! Of course, my reward for that foolish action was just the next withdrawal delay you can meet at any of the RTG casinos!:)

So, eventually it all ended with a small loss for me, but you have the chance to take some really vital experience from that for free! I closed my account at Club World casino immediately after I got my money – it was just too dangerous for my heart to continue play there!:)

So, to summarize I will use some simple rating scores:
Support: 7/10
Software: 9/10
Security: 5/10
Finance: 3/10
Bonuses: 10/10
Terms&Conditions: 5/10

Overall: Safe online casino!

Well that is it from me now:). Thanks to Askgamblers for giving me the opportunity to share my story! And always remember: “You can not break the casino bank, but it is worth trying!

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