Lucky Red Casino

Hi, I was denied my winnings and was wondering if you can help resolve them. The casino told me I had used someone else's card and according to term 25 that is fraud. I was told by someone there by I think Michael that as long as I submitted both of our information even though it was my brothers card and I am a co applicant to his account and had his permission to use his card. I submitted both of our information and told them I was a co applicant andd they still said it was fraud and will not give me my winnings. It is my belief that they will not issue my winnings based on the amount which is $25, 091.53. I would really appreciate it if you can help me resolve this issue.

$400

Denied $25K in winnings

Lucky Red Casino Never Paid Me My Winnings!

I deposited money and played at lucky red casino, and won some money. My casino balance was $4,000.11, On October 22, 2015, I submited a withdrawal for $3,991.11 and was charged a $9 process fee, which left my account balance at 0.00 On October 23, 2015, my withdrawal was Authorized, (see attached email proof). On same date October 24, 2015, my withdrawal was Processed, (see attached email proof). Today is October 29, 2015, and i have surprising found that i am unable to log into my LuckyRed Casino account, it has been closed. And i have not received my winnings. I have never been robbed by a casino before since i started playing online years ago, this would be a first. i was recommended to the lucky red casino website via a chat forum. And i wish i never listened to the recommendation. I am perplexed, and waiting for my winnings that i never received from these people.

Lucky Red Casino robbed me of legitimate winnings

$3,991

On or around 10/26/15 through 10/27/15, i made multiple deposits into my Lucky Red Casino account. I actually got lucky and hit. My withdrawable balance was $5,056.14 On 10/27/15, I placed a withdrawal for $4,999.00 the maximum that could be paid out to my debit card connected to my casino account, minus the $9.00 processing fee, left a left over withdrawable balance in my account of $48.14 After my $4,999.00 withdrawal was placed I made an additional deposit in my casino account for $41.00 which brang my left over withdrawable balance to roughly $89.14 On 10/28/15 my withdrawal was declined with a lame excuse and my account was closed. Here is the email i received from Lucky Red: Hope all is well. Thank you for sending in the documents too us. We have done our relevant security checks on your account and unfortunately you have not passed these. We do have terms in place which you agree to when you sign up with us and you have broken one of them: 19. Players are permitted only one pending game at any one time. In cases where players have multiple pending games any balance in the account may be forfeited. As this term was broken we have closed your account, refunded the deposits that you made with us and the winnings on the account have voided. Kind Regards, Natasha Cashier The balance left in my account more or less was about $48.14 after my $4,999.00 withdrawal was made. So as per term 19 in pertinent part states: "In cases where players have multiple pending games any balance in the account may be forfeited." The balance left in my account to be forfeited after my $4,999.00 withdrawal was placed is roughly $48.14 + the additional deposit of $41.00 i made after my $4,999.00 withdrawal was placed, leaves a forfeitable balance in my casino account of roughly $89.14 If the casino wants to take a petty $89.14 left over balance in my account , i say go ahead. But the casino using term 19., to rob me of my withdrawal of $4,999.00 is dead wrong. That is not only down right dirty, but unethical, and i am shocked that a casino that is ranked top ten in Askgambler's lineup is operating in this fashion. I am a new player, I feel disrespected and violated. I am requesting that lucky red casino pay me my winnings in the amount of $4,999.00 that they owe me without delay.

I have been playing all of the club world Casinos for three years on their Mobil sites. I just recently discovered one of their promotions which is titled cashbackbon on certain days for certain Casinos withen their group. It was Monday which is when Luckyred makes this offer. I contacted customer support via telephone at around 10:00 P.M. PDT and asked which casino offered the cash back on mondays, I was told Luckyred. I deposited at lucky Red and lost. When I contacted their support I was told that I had not played on monday, that my deposit was made on Tuesday. Apparently they decided to use a time zone four zones from mine, EDT Which is the east coast of the usa ,I am on the west coast.I told them that I had called and inquired as to which casino to deposit with to utilize this cashbackbon offer. Didn't help, they say it is in the terms but all I have ever had access to is the Mobil site and I sure can not find any terms that I have access to. I requested that they forward a copy to my email and I was ignored. All this after depositing over 1000.00 per month for the last 36 or more months.

$4,999

Bonus not issued

Its now mark the 7 business day as my payout was promise 3-7 business day for my payout , i have request a payout on august 4 ,2015 and now it is august 13,2015 as of today thursday n still i see no transaction , i was told today i was suppose to recieve my winning through my debit card i use to play, and i spoke to live chat and was told the cashier team is not in until tomorow of august 14 ,2015 and i will receive a email soon but nothing yet , it has been approve and proccess , so whats the hold up, i have no problem before but my winning is bigger now so why now?

Delaying my payment

Refusing to pay my winnings

$2,973

My user id for this casino is < removed >

I have submitted my proper licence mentioning clearly the address and city and i entered the same suburb and city in the verification form.they still told that address is wrong.I am from india.address details how i mentioned i have mailed to cashier in detail.still no reply.my account has been closed.my winning amount 1600$ out of 2000$ is pending.they gave me 393$ thry neteller.now after winning they are putting the blame that my address is not correct,they are telling also that they have received all the docs.

66 Dollars withdrawal denied

I won 700 dollars at lucky red casino, i did do the bonus requirement and was ready for the withdrawal. A couple of days later i got contacted by the cashier, i was gonna confirm my address and send some pictures of my ID, bank and address. As i have nothing to hide i send all. Days go by they keep written they cant see the document because of bad pixel ( on my computer i see it perfect ). Then a email says they could not confirm my address. My street and town both have a letter Ø in the name, i tried to explain that Ø on danish is the same as OE in english, so my street is Østerbrogade and i write on the account ( because it's english ) Oesterbrogade. And that is the right way to do it. But after that the next email i got was: Unfortunately your withdrawal has been declined and your winnings have been voided as the terms and conditions of the casino were not followed, you did not provide full and accurate details when you created your account. But also one email i got they tried to give me a documents i should hand write and send it to them. I told them i never heard of this or seen any other casino do this, With all my documents confirming who i am, hand written should not be part of this. The next mail they seems to forgot they even asked for this, even that i filled it online and send it. Like they just want to use stuff to delay the account approvel. Hope u can read what i'm saying. My english aint the best :) -Casper Meyer

Lucky Red Casino voids my winnings, because i didnt sign up with current phonenumber

$66

Hi, I played at lucky red casino and won around 2300$. When I tried to withdraw I got asked to provide a filled out faxback form along with 2 utility bills and my ID, which I did. After that they asked me to call me for verification purposes, but the number I signed up wasn't my current private home number. In the past I had big problems with online casinos calling me(once i even got called at 2am in the morning!) with bonus offers and things (basically making unauthorized spamcalls), so I used an old mobilenumber of mine. I then gave them my current private number to call me for verification purposes, but instead of a call I got a message stating that my deposit has been returned and all my winnings voided. The reason they give is because I didn't sign up with my current private number and that this violates their terms and conditions. I find this method of voiding winnings very unfair and want my money. I was just trying to protect myself from sales calls, I did nothing wrong and provided all documents they asked from me in the first place. This is why i came here to seek mediation. Thank you

Don't play at Lucky Red Casino!!!

$2,300

I signed up to do some online gambling with Lucky Red Casino today and boy was that a mistake! I have already had 2 issues with them in ONE day. First being I was trying to find a bonus code I could use to double my $100 deposit. The man was very helpful in getting me one, however I looked into the details of it and you would literally have to win $5,250 to cash ANY money out. That is unachievable and told the man so where he started to be rude and arrogant about the situation. I had already deposited the $100 so I went ahead and just played it (no bonus). So of course not very long later I have not very much money left because this casino refuses to let you win so while playing 3 card poker I upped my bet to $10 on each slot. I received a winning had to where I would win $40 and low and behold their program freezes up. Mind you it had done these previously when I had a winning hand but it was nothing this big so I called the customer support line where the so called supervisor had me on the phone for 30+ minutes then decided he could do nothing, even though he had seen where the game messed up and was "still in progress". He then informed me that he would have to get with IT and I would be contacted back in a few hours and to not play in the meantime. It is ridiculous when you finally win a hand that they have it rigged to where you don't win. If you are losing everything is great but should you win a big hand then they refuse to give you the money. He went as far as saying it was my computer, it had done this about 3 times previous when I won hands. I believe they have it set up this way and then blame it on the customers computers and refuse to pay out.. Think of all the money they are saving if they do this to everyone who is playing during the day. Places like this should be heavily looked at and fined for their unfair payouts or lack thereof.

Lucky Red Casino Complaint Stats

Resolved 14 / 23

Avg. Amount $766

Avg. Complaint Duration 14 days

Avg. Response Time 2 days

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Player Rating

6.3/10 ● 44 reviews

Top reviews from our players

Stayed away for a while but went into Club World Casino that is one of Lucky Red casinos ( Club World Group).

Made a Depoist of $50.00 and played slots just betting .50 Cents and I timed my playtime and this time it was 16 minutes. Received the free spins one time and on the free spins I received $5.00.
After the spins were over they wiped me out giving me nothing at all to play with. Just listen to all I have written about the Club world casino Group.

They are giving Match Bonus Coupons, but there is no way to even come close to making it through to cashout. They just take your money and give you nothing to play with.

I have been a player with Club World Casino group for years and all I was able to cashout in 6 years was $138.00. The casino Group is horrible they will not let you have fun.

Go ahead and play with them and you will see that all they do is rip you off and screw you big time. After you play here with Club World casinos go to Slotastic casinos and see how good and fair they are they will let you have a good time for your money.

You have been warned about this casino.

I played at Lucky Red tonight, made a $50 deposit and played a slot betting .50 cents, received the free spins.
And my account balance after the free spins went to $100.00. As soon as the free spins were over the casino timed out so I had no choice but to log out and log back in.

So I did and started playing, still betting 50 cents on slots, my balance dropped so fast and I lost the whole $100.00 in ten minutes with nothing to play with.
The casino timed out and they screwed me bad. I knew when that happened, I was going to get it like always with Lucky red.

Don't play here, they are still doing people badly. What happened was wrong and they know they are doing this and they keep getting away with it.

Well here I am again, played at Lucky Red with a total of $68.00.
My Time there was 19 minutes betting 50 cents on slots. I won a total of $10.00 and at that time my balance was $72.00.

Never received a free spin and after I won the $10.00. They wiped my total of $72.00 out. Never got more than $2.00 to $3.00 and it was gone.
And never got the free spin bonus and they are not even giving you a chance to have fun. Just taking and taking.

Stay away from this casino.

valentin68

I will start this review with a quote from a site that fits nicely to the Lucky Red casino:
For some, gambling's goal is to earn a day's pay.
For others the aim's not to win leg to play.
On slots, though, the driving force players to stay,
Is thinking of fortune's an arm's length away.

A couple of weeks ago when I finished playing the bonus that I received from LocoPanda casino I told in my beard 'Enough with these RTG casinos!'. I did not know then, that only after a few days I will be playing in the Lucky Red casino. After all Lucky Red is an RTG casino. It means you sign up as easily as in the other casinos and the same procedure is implied, you open the same cashier page, enter the same promotional coupon for the same 50 USD no deposit bonus, you get the same option to play the bonus only at slots, you almost have the same range of games from which you can choose, you experience the same nice gaming experience and you can use the same good online support.

On the other hand Lucky Red is the first RTG casino where I won something. And this is probably because the number of available slots is much higher than in the other RTG casinos alike (even higher than Alladin Gold) and I had the possibility to play in about 5 different slots: I first played the slots that offer moderate but frequent gains (Fruty Frenzy, Hidden Riches and Derby Dollars) and when I doubled the balance I played those slot games that offer high but rare returns (Aztec'Milions).
I was lucky and I managed to win here about 300 USD after which I returned to Fruty Frenzy where by some miracle I managed to meet the wagering requirements (which are average, 50 x initial bonus).

Next I needed the support to check my papers, this work lasted for a day and then I made the withdrawal and I received it in about a week. As I said above the online support is very good. And unlike the other RTG casinos as good are also the options for depositing and withdrawing the money. I mean here the minimum amount processed is only 20 USD (unlike in the general RTG case where it is 100 USD) and you can use pretty much all conceivable options to withdraw (unlike general RTG case where there are only the Wire Transfer and Netteller options).
Briefly a good casino in which is worth playing and risking to deposit.

I went into Lucky Red tonight and put in $60.00 and once again they gave me nothing to play with.

The slots will not give you the free spins. The time I spent in Lucky Red tonight was 24 minutes and just betting .50 cents and the most I won Was $ 3.56 and the money was gone fast. They are really a horrible group of casino people. They are so greedy and they don't even let you have a good time with your money.

If you are thinking of playing at Lucky Red or any of the other Club World casinos- don't, you will regret it. All their casinos are bad.

Go to Slotastic casino they are good. Club World casinos used to be fun now they are greedy and take all you have and give you nothing, don't waste your time and money.

Well, I played again to see how things were.

I made a deposit at their casino Buzzluck and redeemed a coupon for 100% so I had $74.00 played slots. Judo Ferret was the game so I got the free spins on that game and when it was over I had a balance of $140.00.
Can't cashout. have to meet the Playthrough so I kept playing and the whole $140.00 was gone in 15 minutes.
Just betting .50 cents on the slot game. Never got the free spins again and they took everything I had in my account.

Club World really does not want you to have fun. It's all about taking, taking and taking. I don't care I lost, it is how they do you when you play with them.
They give you a little and take it back plus everything you have in your balance.

Well I stayed away for a while and played again to see if things Improved.
Things are just as bad. Had $80.00 and once again no free spins at all on any slot game.
The most I hit to play with was $22.00 Out of $80.00. I got nothing after I hit that and like always they took every bit of money I had in there.
This casino is getting horrible. My time I spent playing in there for $80.00 was 33 minutes, betting only 50 cents a spin on slots.

They are Still stealing and giving their players #@!* to play with. They will not even let you have fun in their casinos, they do really suck.

Club World Casinos I went in again and played at Buzzluck Casino.
Made a deposit and started to play, redeemed a coupon for 100% so I had $50.00.

I tried the new game Moby Duck, don't bother, it sucks. So I played a few other games. The most I won out of $50.00 was $ 6.00. Not once did I get the free spins in any games.
I timed my play on the Club World casino site ( Buzzluck). I was betting .50 cents on the slots. I was there playing for 11 minutes and I received $6.00 payback. On a $50.00 deposit.

Club World Is a Bunch of greedy thieves. I don't mind losing but for god sake let people have fun with their money. They are just taking and taking, don't bother going there to play. Slotastic casino is a lot more fun and they let you have a good time.
Club World casinos are horrible, stay away. If you send them an email for the 10th time telling them your complaint, they will tell you they are a good Casino and they have no control over there odds.

Well you need to look into these complaints.

Efti